Shipping Policy
International Shipping
International Orders Disclaimer
While Aihome Malaysia does not offer direct international shipping, we recognize the global demand for our products. Many customers have successfully used alternative shipping methods to receive their orders overseas.
International Customers
This section is specifically for customers outside Malaysia. For local customers, please refer to our local delivery and exchange policies.
Terms and Conditions of International Orders
All orders with a delivery address outside Malaysia placed on our website are subject to the following terms:
Currencies, Duties, and Taxes
- All prices displayed on our website are in Malaysian Ringgit (MYR).
- Credit card payments will be processed in Malaysian Ringgit (MYR).
- Please note that international purchases may incur transaction and currency exchange fees imposed by banks or credit card issuers, which are the responsibility of the purchaser.
Pricing and Tax Information
- Prices listed on our website include Malaysia’s 8% Sales and Services Tax (SST), applicable to local consumption.
- The SST included in our prices will not be zero-rated or refunded for international orders.
Delivery and Responsibility
- Goods are considered sold and the transaction finalized upon arrival at the designated delivery address within Malaysia.
- The buyer is responsible for all subsequent transportation, handling, customs duties, and taxes associated with international shipments.
Ships Internationally
Our innovative smart home products are available for delivery worldwide, including North America, Europe, Asia, and beyond.
Why Choose Aihome?
- Cutting-Edge Technology: Our products are designed to enhance connectivity and simplify daily life.
- Quality Assurance: Each product undergoes rigorous testing to meet our high standards of performance and reliability.
- Customer Satisfaction: We are committed to providing exceptional customer service and support for a seamless shopping experience.
Customer Support
Our dedicated support team is available to assist you with any questions or concerns regarding your international order. Contact us for prompt assistance.
How to Place an International Order
- Browse Our Collection: Explore our wide range of smart home devices to find products that meet your needs.
- Add to Cart: Select the items you wish to purchase and add them to your shopping cart.
- Enter Shipping Details: During checkout, accurately enter your international shipping address.
- Choose Shipping Method: Select your preferred international shipping option from the available choices.
- Complete Purchase: Finalize your order securely and prepare for your Aihome products to arrive at your doorstep.
Shipping Information
- Fast Delivery: Choose from various international shipping options for prompt delivery.
- Tracking: Monitor your shipment’s progress with our detailed tracking service.
- Customs and Duties: Please note that international orders may be subject to customs duties and taxes, which are the responsibility of the customer.
Local Shipping
Delivery Information
Aihome Malaysia offers reliable delivery services across the country. Here are the details for local orders:
Shipping Fees
- Shipping fees for local orders are calculated based on the delivery address and package size/weight.
- Customers will be informed of shipping costs during checkout before finalizing their purchase.
Estimated Delivery Time
- Delivery times for local orders vary based on the shipping address.
- Customers will receive a notification with tracking information once the order is dispatched.
Free Shipping Offers
- Periodically, Aihome Malaysia offers free shipping promotions for specific products or order totals. Details will be provided at checkout.
Local Delivery Coverage
- Our local delivery services cover all regions within Malaysia.
