Website Terms of Use
Last Updated: 10 April 2025
These Terms and Conditions (“Terms”) govern your use of the Aihome website (the “Site”) operated by Artificial Intelligence Home Sdn. Bhd. trading as Aihome (“Aihome”, “we”, “us” or “our”) and the purchase of Aihome products (“Products”) via the Site. By accessing or using the Site or placing an order for Products, you confirm that you have read, understood, and agree to be bound by these Terms in full, as well as by Aihome’s Privacy Policy. If you do not agree with any provision of these Terms, please discontinue all use of the Site.
PART A – TERMS OF WEBSITE USE
1. General Terms
1.1 Acceptance and Incorporation.
By accessing the Site, you agree that you have read, understood, and consent to be bound by these Terms, including any supplemental or incorporated documents posted on the Site from time to time. Aihome reserves the right to amend, update, or modify these Terms at any time without prior notice, and your continued use of the Site shall constitute your acceptance of such amendments.
1.2 Operator Information.
This Site is operated by Artificial Intelligence Home Sdn. Bhd. (hereinafter “Aihome”). Our principal place of business is located at:
V05-03-02, 3rd Floor, Lingkaran SV3, Sunway Velocity, 55100 Kuala Lumpur, Malaysia.
2. Use of the Website
2.1 Access and Service Availability.
Access to the Site is granted temporarily and is subject to modification or discontinuation at the sole discretion of Aihome. We do not guarantee the continuous, uninterrupted, or secure availability of the Site, and shall not be liable if it is unavailable at any time.
2.2 User Responsibilities.
You are responsible for ensuring that your equipment and Internet connection are capable of accessing the Site. If you are provided with login credentials (user ID, password, or other security information), you must maintain their confidentiality and notify Aihome immediately of any unauthorized use. Aihome reserves the right to disable or restrict access to any user account in the event of non-compliance with these Terms.
3. Intellectual Property Rights
All intellectual property rights in and to the Site, including the text, graphics, logos, images, and software (“Content”), are owned by or licensed to Aihome. You are permitted to download or print one copy of the Content for your personal, non-commercial use only. Any commercial use or reproduction of any portion of the Site or its Content without explicit written consent from Aihome is strictly prohibited.
4. Privacy and Data Processing
Your use of the Site is subject to Aihome’s Privacy Policy. By using the Site, you consent to the collection, use, and processing of your personal data as described therein, and warrant that all information provided is accurate and up-to-date.
5. Links to Third-Party Websites
The Site may contain links to third-party websites (“Third-Party Sites”) for informational purposes only. Aihome does not endorse, control, or assume any responsibility for the content, privacy practices, or operations of such Third-Party Sites. Access to any Third-Party Site is solely at your own risk and subject to the terms and conditions of that site.
6. Disclaimer and Limitation of Liability
6.1 Disclaimer of Warranties.
All materials and services on the Site are provided on an “as is” and “as available” basis without any representations or warranties of any kind, express or implied. Aihome does not warrant the accuracy, reliability, or availability of the Site.
6.2 Limitation of Liability.
To the maximum extent permitted by applicable law, Aihome shall not be liable for any direct, indirect, incidental, consequential, or punitive damages, or any loss of profits or data arising out of or in connection with your use of the Site. In no event shall our total liability exceed any amounts paid by you (if applicable) for accessing the Site.
7. Indemnification
You agree to indemnify, defend, and hold harmless Aihome, its officers, directors, employees, agents, and affiliates from any claims, demands, losses, or damages (including reasonable legal fees) arising out of or in connection with your use of the Site, any violation of these Terms, or infringement of any third party’s rights.
8. Governing Law and Jurisdiction
These Terms are governed by and construed in accordance with Malaysian law. Any disputes arising out of these Terms or your use of the Site shall be subject to the exclusive jurisdiction of the Malaysian courts.
9. Contact Information
For any questions or concerns relating to these Terms or the Site, please contact us at:
Email: social@aihome.com.my
PART B – TERMS AND CONDITIONS OF SUPPLY
1. General Sales Terms
1.1 Acceptance of Orders.
These Terms govern all orders for Aihome Products placed via the Site. By placing an order, you agree to be bound by these Terms and confirm that you have read, understood, and accepted them.
1.2 Eligibility.
By placing an order, you warrant that you are accessing the Site from Malaysia, are legally capable of entering into a contract, and that the Products are for personal or internal business use within Malaysia.
2. Formation of Contract
2.1 Offer and Acceptance.
Your order submitted through the Site constitutes an offer to purchase Aihome Products. A contract is formed only upon receipt of an order confirmation email from Aihome, which incorporates these Terms and Aihome’s Website Terms.
3. Cancellation and Rejection of Orders
3.1 Right to Reject or Cancel.
Aihome reserves the right to reject any order or cancel accepted orders prior to dispatch at its sole discretion. You may cancel an order provided it has not yet been dispatched. Once Products are dispatched, cancellations will not be accepted.
4. Payment
4.1 Payment Terms.
Payment for Products must be made through the payment options provided on the Site and is subject to the terms of the respective payment partner. All prices displayed include Sales and Service Tax (SST) and are subject to change without notice until the order is confirmed.
5. Delivery
5.1 Delivery and Postage.
Delivery of Products shall be subject to estimated time frames which are not guaranteed. You are responsible for any postage or delivery charges incurred. Aihome is not liable for delays in delivery beyond its control.
6. Returns and Refunds
6.1 Return Policy.
If you receive a damaged or incorrect Product, you may return it within 7 days of receipt, subject to Aihome’s return procedures and eligibility criteria. For instructions on returns, please refer to Aihome’s Return Policy.
7. Liability and Warranty
7.1 Warranty Disclaimer and Limitation.
Except as expressly provided by Malaysian Consumer Law, Aihome disclaims all warranties, conditions, or representations, whether express or implied. Aihome’s liability under these Terms is strictly limited as provided by law.
8. Governing Law and Dispute Resolution (Sales)
8.1 Jurisdiction.
These Sales Terms are governed by Malaysian law, and any disputes shall be resolved exclusively in the Malaysian courts.
8.2 Arbitration.
Any disputes that cannot be resolved amicably shall be submitted to binding arbitration in Malaysia in accordance with the applicable arbitration laws.
PART C – GENERAL PROVISIONS
1. Use of the Site and Registration
1.1 License to Use the Site.
Subject to your compliance with these Terms, Aihome grants you a limited, non-transferable, revocable license to access and use the Site for personal shopping and related purposes only. Any commercial use is prohibited without prior written consent.
1.2 Registration Obligations.
If registration is required for certain sections of the Site, you agree to provide complete, accurate, and updated information about yourself. You are responsible for maintaining the confidentiality of your registration credentials and for all activities that occur under your account.
2. Security and Responsibility
2.1 Account Security.
You are solely responsible for securing your account information. In the event of any unauthorized access or security breach, you agree to notify Aihome immediately.
3. Promotional Communications
3.1 Consent for Communications.
By using the Site, you agree to receive promotional communications from Aihome. You may opt out of such communications at any time by following the instructions provided in the communication or by contacting us directly.
4. Trademarks and Copyrights
4.1 Intellectual Property.
All trademarks, logos, and other intellectual property displayed on the Site are the property of Aihome or their respective owners. Nothing on the Site should be construed as granting any license or right to use any trademarks without prior written approval.
5. Order Acceptance and Pricing Accuracy
5.1 Order Decisions and Price Corrections.
Aihome reserves the right to refuse, cancel, or correct orders for Products at any time if errors in pricing, product information, or availability are discovered.
6. Applicable Law and Jurisdiction (General)
6.1 Governing Law.
These Terms shall be governed by and construed in accordance with the laws of Malaysia.
6.2 Jurisdiction and Arbitration.
Any disputes arising from your use of the Site or these Terms shall be subject to the exclusive jurisdiction of the Malaysian courts and, where applicable, resolved by arbitration in Malaysia.
Final Note:
Your use of the Site constitutes acceptance of these Terms in full. It is your responsibility to review these Terms periodically for any modifications. If you have any questions or concerns regarding these Terms, please contact us at:
Email: social@aihome.com.my