Terms of Use

Greetings, and thank you for visiting The aihome.com.my website!

Terms of Website Use and Terms and Conditions of Supply

Part A: Terms of Website Use

1. General Terms

  1. You agree that by accessing this Website, you have read, understood, and agree to be bound by all of these Terms of Use of this Website. If you do not agree with all of these Terms of Use including but not limited to Aihome’s Privacy Policy, then you are expressly prohibited from using this Website and you shall discontinue the use immediately.
  2. Supplemental Terms of Use or documents that may be posted on the Site from time to time are hereby expressly incorporated herein by reference. Aihome reserve the right, in its sole discretion, to make changes or modifications to these Terms of Use at any time and for any reason.
  3. Aihome Website is a website operated by Artificial Intelligence Home Sdn. Bhd. trading as Aihome (“Aihome”). Aihome has its principal place of business at V05-03-02, 3rd Floor, Lingkaran SV3, Sunway Velocity, 55100 Kuala Lumpur, Malaysia.

2. Use of the Aihome Website

  1. Access to the Aihome Website is permitted on a temporary basis and Aihome reserves the right to withdraw or amend the service Aihome provides on the Aihome Website without notice. Aihome will not be liable to you if for any reason the Aihome Website is unavailable at any time or for any period including any inability to access the Aihome Website caused by your own devices, equipment or the internet connection you use to access the Aihome Website. You are responsible for making all arrangements necessary for you to have access to the Aihome Website.
  2. From time to time, Aihome may restrict access to some parts of the Aihome Website, which may include restrictions to users who have previously registered with Aihome.
  3. If you choose, or you are provided with, a user identification code, password or any other piece of information as part of Aihome’s security procedures, you must treat such information as confidential, and you must not disclose it to any third party. Aihome will not be responsible or liable in any way in the event you suffer any loss or damage following any unauthorised use or misuse of your password. Aihome has the right to disable any user identification code or password, whether chosen by you or allocated by Aihome, at any time, if in Aihome’s opinion you have failed to comply with any of these Terms of Use.
  4. When using the Aihome Website, you agree that you will use the Aihome Website only for lawful purposes.
  5. Specifically, you may not use the Aihome Website:
    1. in any way that breaches any applicable local, national or international law or regulation;
    2. in any way that is unlawful or fraudulent, or has any unlawful or fraudulent purpose or effect;
    3. to send, knowingly receive, upload, download, use or re-use any material which is defamatory, obscene, offensive, threatening, abusive, vulgar, hateful or inflammatory, discriminatory or which infringes the intellectual property rights of any third party;
    4. to transmit, or procure the sending of, any unsolicited or unauthorised advertising or promotional material or any other form of similar solicitation (spam); and/or
    5. to knowingly transmit any data, send or upload any material that contains viruses, trojan horses, worms, time-bombs, keystroke loggers, spyware, adware or any other harmful programs or similar computer code designed to adversely affect the operation of any computer software or hardware.
  6. You also agree not to:
    1. reproduce, duplicate, copy or re-sell any part of the Aihome Website in contravention of the provisions of these Terms of Use; and/or
    2. use systematic, repetitive or any other methods which are designed to obtain a large number of quotes or other pricing and related information from the Aihome Website; and/or
    3. attack (through denial of service, distributed denial of service or otherwise) or access without authority, interfere with, damage or disrupt:
      1. any part of the Aihome Website;
      2. any equipment or network on which the Aihome Website is stored;
      3. any software used in the provision of the Aihome Website; or
      4. any equipment or network or software owned or used by any third party.
        A breach of section (iii) above may result in you committing a criminal offence. Aihome will report any such breach to the relevant law enforcement authorities and Aihome will co-operate with those authorities by disclosing your identity to them.
    4. Aihome reserves the right to determine, in its absolute discretion, what constitutes a breach of these Terms of Use, breach of the Terms and Conditions of Supply or other abuse of the Aihome Website or Aihome’s system. If Aihome determines that a breach of these Terms of Use, and/or breach of the Terms and/or Conditions of Supply and/or abuse of the Aihome Website or Aihome’s system has taken place, Aihome may reserve, suspend or permanently prohibit your use of the Aihome Website including deleting your account and banning you from using Aihome’s services.

3. Aihome Website rights

  1. Aihome is the owner or the licensee of all intellectual property rights in the Aihome Website and in the material published on it. Those works are protected by copyright laws and treaties around the world. All such rights are reserved.
  2. You may print off one copy and may download extracts, of any page(s) from the Aihome Website for your personal reference only.
  3. You must not otherwise reproduce any copies of any materials you have printed and/or downloaded in any way including any illustrations, photographs, video or audio sequences or any graphics.
  4. You must not use any part of the materials on the Aihome Website for commercial purposes without obtaining a licence to do so from Aihome or Aihome’s licensors.

4. The Aihome Privacy Policy

Aihome will process the information you provide in accordance with Aihome’s Privacy Policy [https://aihome.com.my/privacy-policy/]. By using the Aihome Website, you consent to such processing and you warrant that all data provided by you is accurate.

5. Linking to and from the Aihome Website

  1. You may link to Aihome’s home page, provided you do so in a way that is fair and legal and does not damage Aihome’s reputation or take advantage of it. You shall not establish a link in such a way as to suggest any form of association, approval or endorsement on Aihome’s part where none exists.
  2. You must not establish a link to the Aihome Website from any website that is not owned by you.
  3. The Aihome Website must not be framed on any other site, nor may you create a link to any part of the Aihome Website other than the home page. Aihome reserves the right to withdraw linking permission without notice. The website from which you are linking must comply in all respects with these Terms of Use.
  4. If you wish to make any use of material on the Aihome Website other than that set out above, please address your request to obtain permission from Aihome to [[email protected]].
  5. Where the Aihome Website contains links to other sites and resources provided by third parties, these links are provided for your information only. Aihome has no control over the contents of those sites or resources, and accept no responsibility for them or for any loss or damage that may arise from your use of them. The inclusion of a link to a third party website does not constitute an endorsement by Aihome of or any affiliation between Aihome and that third party or the products or services that they offer. You acknowledge and agree that Aihome is not responsible or liable for (including for any loss or damage you suffer or incur as a consequence of your reliance on or purchase of) the content, advertising, products, services, or other materials on or available from such sites.

6. Aihome’s liability

  1. The material displayed on the Aihome Website is provided without any guarantees, conditions or warranties as to its accuracy or completeness. To the extent permitted by law, in relation to your use of the Aihome Website, Aihome and other members of any group of companies associated with Aihome hereby expressly exclude:
    1. all conditions, warranties and other terms which might otherwise be implied by statute, common law or the law of equity;
    2. all liability for any loss suffered or incurred by you, by your use or inability to use or reliance on the Aihome Website or any result derived from its use (or use of any websites linked to it), regardless of the nature of that loss, whether direct, indirect or consequential or for any damages suffered;
    3. liability for loss of income or revenue, liability for loss of anticipated savings, liability for loss of data, or any other loss or damage of any kind,
      however arising and whether caused by tort (including negligence), breach of contract or otherwise, even if foreseeable.
  2. Aihome will not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of the Aihome Website or to your downloading of any material posted on it, or on any website linked to it.

7. Variations

Aihome may amend these Terms of Use at any time. You are expected to check this page from time to time to take notice of any changes that Aihome has made, as they are binding on you. Any changes made to these Terms of Use will be effective immediately when they are published on the Aihome Website and your continued use of the Aihome Website will constitute your acceptance of the change to the updated Terms of Use.

8. Your concerns

If you have any concerns about material that appears on the Aihome Website, please email to [[email protected]]

Part B: Terms and Conditions of Supply

These Terms and Conditions of Supply governs the sale of products by Aihome as the authorised distributor of various electronic products and/or related accessories (“Aihome Products”) through the Aihome Website.

Part B: Terms and Conditions of Supply

1. General Terms

  1. Please read these Terms and Conditions of Supply carefully before submitting your order through the Aihome Website. You should understand that by submitting an order, you agree to these Terms and Conditions of Supply.

2. You

  1. By placing an order through the Aihome Website, you warrant that you:
    1. are accessing the Aihome Website from Malaysia;
    2. are legally capable of entering into a binding contract;
    3. are a resident of Malaysia, and the delivery address you supply is a Malaysian address;
    4. are at least 18 years of age, (if you are under 18, your parent or guardian will need to purchase a Aihome Products from Aihome on your behalf);
    5. are not a business entity or carrying on a business;
    6. intend to use the Aihome Products for which you have placed an order in Malaysia, and for personal use only;
    7. are not purchasing the Aihome Products for export, or resale to another person;
    8. will comply with all laws that apply to your use of the Aihome Website and your purchase of a Aihome Products from Aihome;
    9. release Aihome from all liabilities or claims that may arise if you purchase a Aihome Products from Aihome in breach of warranty; and
    10. have read and agreed to these Terms and Conditions of Supply.

3. How a contract is formed between Aihome and you

    1. If you refuse to accept these Terms and Conditions of Supply, you will not be able to place an order via the Aihome Website.
    2. When you place an order for a Aihome Products using the Aihome Website, you offer to purchase the Aihome Products in your order in accordance with these Terms and Conditions of Supply.
    3. A contract with Aihome will be formed when Aihome confirms your order. This contract will incorporate these Terms and Conditions of Supply and Aihome’s Terms of Use for the Aihome Website.
    4. Aihome will send you an email confirming receipt, acceptance, and the details of, your order.
    5. Aihome may transfer, assign, charge, sub-contract or otherwise dispose of a contract, or any of Aihome’s rights or obligations arising under it.

4. Rejection and cancellation of your offer to purchase

    1. Aihome may reject your offer to purchase a Aihome Products at its discretion.
    2. If Aihome rejects your offer to purchase a Aihome Products, it will do so prior to dispatch of the Aihome Products you have offered to purchase.
    3. You can cancel your offer to purchase a Aihome Products from Aihome at any time before Aihome dispatches the Aihome Products the subject of the relevant order to you.
    4. If your order is rejected or cancelled, Aihome will refund any amounts you have paid to Aihome within a reasonable period.
    5. A contract cannot be cancelled by you after Aihome dispatches the Aihome Products to you and Aihome shall not refund any payments made by you.

5. Payments

    1. When placing your order, you will be required to select a payment option and accept the terms and conditions of Aihome’s payment service partner based on the payment option that you have selected.

6. Pricing

    1. Prices listed on the Aihome Website are subject to change at any time without notice.
    2. All prices are in Malaysian Ringgit and are inclusive of sales and services tax (SST).

7. Delivery

    1. You shall bear the cost of postage for the delivery of the Aihome Products purchased by you.
    2. Aihome will endeavour to provide express delivery, but Aihome’s delivery times are estimates – they are not guaranteed delivery times and should not be relied upon.

8. Returns

    1. You have 7 days from the date you have received your Aihome Products to request a return and a replacement Aihome Products or refund of the purchase price from Aihome if the Aihome Products:
      1. is not the item you ordered; or
      2. is damaged on arrival 
        (subject to the conditions in this clause 8(1) above) the “Aihome 7-Day Return Policy” shall be applicable.
    2. To return your Aihome Products under the Aihome 7-Day Return Policy, you must, within 7 days of your receipt of the Aihome Products:
      1. go to the Aihome Website and print or screen capture the result as proof of purchase of your Aihome Products;
      2. contact Aihome by e-mail at [[email protected]] to request a Return Authorisation (RA);
      3. supply Aihome with the IMEI and/or Serial Number of your Aihome Products or the order number or invoice number from when you purchased the Aihome Products. The IMEI and/or Serial Number should be on the exterior of the packaging in which your Aihome Products is delivered. You can also retrieve the IMEI of your Aihome Products by dialling *#06# on your Aihome Products, if applicable.
    3. To qualify for a replacement or refund under the Aihome 7-Day Return Policy, all the following conditions must be met:
      1. the Aihome Products must be unopened, and in the original packaging provided by Aihome along with all accessories (including manuals, warranty cards, certificate of authenticity) and bundled free gifts received along. All packaging must be unused, unmarked and not defaced in any manner;
      2. the IMEI and/or Serial Number of the product you return to Aihome must be the same as the IMEI and/or Serial Number of the Aihome Products sold to you – that is, it must be the same product that Aihome or its authorised partner supplied to you;
      3. the returned Aihome Products must be returned in good physical condition (not physically broken or damaged); and
      4. if more than one (1) item is purchased in a single order, all items that falls under Clause 8 (1) (i) and (ii) above shall be returned together.
    4. Once Aihome receives and verifies that the returned Aihome Products qualifies for a refund, Aihome may, at its discretion, choose one of the following options:
      1. a replacement product; or
      2. a refund for the original purchase price plus applicable taxes.
    5. If Aihome chooses to provide you with a replacement product, Aihome will arrange with you on the delivery of the replacement product. All costs and expenses for delivery of the replacement product will be borne by Aihome.
    6. If Aihome chooses to provide you with a refund, please note that Aihome can only refund the original purchase price of the Aihome Products to the payment method used by you to purchase the Aihome Products.
    7. Refunds will be processed and paid within fifteen (15) working days after Aihome receives and verifies the eligibility of the returned Aihome Products.
    8. If Aihome determines that the returned Aihome Products is not eligible for a replacement or a refund and if you request for the Aihome Products to be returned to you, you agree to bear all costs and expenses relating to the return of the Aihome Products.

9. Your Rights

    1. The warranty and rights to return offered by Aihome to you apply in addition to other rights and remedies you may have under law including under the Malaysian Consumer Law.

10. Your responsibilities

    1. Upon delivery of your Aihome Products to you, you must inspect the Aihome Products and notify Aihome of any damage, defect or fault to the Aihome Products or discrepancies between the Aihome Products delivered to you and the product that you have ordered.
    2. You should contact Aihome to initiate a return of your Aihome Products within 7 days of receipt if:
      1. you become aware of the damage; or
      2. you become aware of the discrepancy between the Aihome Products you ordered, and the Aihome Products delivered.

11. Aihome’s Warranties

    1. Other than is required by Malaysian Consumer Law, or as set out in Aihome’s 7-Day Return Policy, Aihome makes no warranty or guarantee in relation to the Aihome Products and gives no assurance or indemnity as to any matter relating to the Aihome Products, including without limitation, relating to its design, condition, merchantability, fitness, capacity or suitability for a particular purpose, durability or quality of their material or workmanship, or their non-infringement of any intellectual property rights.
    2. You acknowledge and agree that except for the express conditions, representations, warranties, guarantees and obligations provided in these Terms and Conditions of Supply, and any conditions, representations, warranties, guarantees and obligations imposed and required to be binding by law in Malaysia (including Malaysian Consumer Law), all other conditions, representations, warranties, guarantees and obligations, whether express, implied or statutory, including without limitation, all conditions, representations, warranties, guarantees and obligations imposed as to performance or which might arise from course of dealing, course of performance, custom, usage, or trade as well as conditions, representations, warranties, guarantees and obligations of merchantability and fitness for a particular purpose are hereby expressly excluded and disclaimed by Aihome.

12. Aihome’s liability in connection with Aihome Products

    1. This clause must be read subject to Malaysian Consumer Law and Aihome’s 7-day Return Policy (where applicable). These Terms and Conditions of Supply are not intended to exclude, restrict or modify your rights under Malaysian Consumer Law.
    2. To the full extent permitted by law, Aihome’s maximum aggregate liability to you for any loss arising from your offer or the sale of a Aihome Products to you is limited to a refund of the purchase price to you (including any delivery costs).
    3. The Malaysian Consumer Law may imply conditions, representations, warranties, guarantees or impose obligations upon Aihome which cannot be excluded, restricted, modified or indemnified against. If this applies, to the extent to which Aihome is permitted by law, Aihome limits its liability to, at its option, the replacement of the Aihome Products with an equivalent product.
    4. Aihome will not be liable to you or any third party for any incidental, special, indirect, consequential damage or loss, including, but not limited to, damage or loss or loss of use, loss of time, inconvenience, commercial loss, lost profits, lost savings, lost revenues, lost business opportunities, damage to goodwill or reputation, or loss of data to the fullest extent allowed by law even if you or any third party has been notified of the possibility of such loss or damage except to the extent such loss, damage or inconvenience is suffered or incurred by you or any third party in respect of Aihome’s deceit, fraud or other unlawful acts, death or personal injury caused by negligence, damage to or loss or destruction of real or personal property.
    5. Aihome will not be liable or responsible for any failure to perform or delay in performance of, any of Aihome’s obligations under a Contract that is caused by events outside Aihome’s reasonable control or due to Aihome’s compliance with any applicable laws or regulations.
    6. You acknowledge and agree that except as provided under Malaysian Consumer Law, or in these Terms and Conditions of Supply, the Aihome 7-day Return Policy, under no circumstances are you entitled to return or exchange, or have any other rights of recourse against Aihome, in respect of a Aihome Products purchased from Aihome under these Terms and Conditions of Supply.
    7. To the full extent permitted by law, you fully waive, release and discharge Aihome from all losses, damages, actions, claims, costs, expenses and liabilities whatsoever which Aihome may sustain or incur in connection with Aihome Products, including as may be implied by or stipulated under any law. You acknowledge and agree that Aihome has accepted your offer to purchase a Aihome Products in reliance on this clause.

13. Free Gifts

1 When it comes to free gifts, one should keep in mind that they come without any warranty attached.
2 No Exchanges Or Refunds Are Allowed For This Free Gift. You Cannot Return It.
3 In order to receive a refund on any products eligible, the complimentary gift that accompanied the purchase must be in its original packaging and untouched.
4 Available While Stocks Last. Get it before it's gone.
5 It is essential to note that there are not any cash substitutes available.
6 Aihome is not liable for any harm, malfunction or loss of the free gift.

Part C: General Provisions

      1. The courts of Malaysia will have exclusive jurisdiction over any claim arising from, or related to, a visit to the Aihome Website or the purchase of a Aihome Products through the Aihome Website.
      2. If Aihome fails to exercise any of the rights or remedies to which Aihome are entitled under these terms of use and Terms and Conditions of Supply, this does not constitute a waiver of such rights or remedies and shall not relieve you from compliance with such obligations.
      3. If any of these terms of use or Terms and Conditions of Supply are determined by any competent authority to be invalid, unlawful or enforceable to any extent, such terms, will to that extent be severed from the remaining terms and the rest of the affected term, these terms of use and Terms and Conditions of Supply shall continue to be valid to the fullest extent permitted by law.
      4. If any provision is void, unenforceable or contrary to law, that provision will be excluded from the contract formed with you.
      5. In these terms of use and Terms and Conditions of Supply:
      6. “Malaysian Consumer Law” means the Consumer Protection Act 1999, as amended from time to time;
      7. “Aihome” means Artificial Intelligence Home Sdn Bhd trading as Aihome;
      8. “Aihome 7-day Return Policy” has the meaning given in clause 8 of the Terms and Conditions of Supply;
      9. “Aihome Products” means a product you have purchased from Aihome through the Aihome Website;
      1. “Aihome’s Privacy Policy” means the privacy policy available at [https://aihome.com.my/privacy-policy/];
      2. “Aihome Website” means https://aihome.com.my/;
      1. “Terms and Conditions of Supply” means Part B of these terms of website use and terms and conditions of supply;
      2. “Terms of Use” means Part A of these terms of website use and Terms and Conditions of Supply; and
      3. “you” means the person who places an order through the Aihome Website.

Aihome seeks to continually improve and update its Terms and Conditions. As such, the company reserves the right to modify or change them without notice. Should any alterations be made, they will be posted on our website for public viewing.


Use of the site
It is essential to understand our Terms and Conditions of Use before accessing the website. Should you disagree with any of these terms, please do not use this website. We retain the autonomy to update or amend any part of these Terms and Conditions at any given time. For everyone's benefit, we ask that you check these Terms and Conditions of Use often in order to be aware of any updates. Any revisions or modifications made to these terms will go into effect as soon as they are posted on the website, with no further notification. You have been granted a revocable license from us, subject to the terms and conditions stated, in order to shop for personal items available via the Site. The license is non-transferrable; therefore any commercial usage or use on behalf of a third party is strictly prohibited unless permitted by us explicitly beforehand. Failure to comply with the terms and conditions outlined herein will result in an immediate annulment of the license acquired through this paragraph without notice. It is important to note that all content found on this site is solely intended for informational use. The views shown on our website are exclusively from the seller, and do not reflect our own. Any comments made by visitors to the site only represent that person's opinion, and not our own. Should you wish to avail of any services and features related with the Site, registration or subscription might be needed. In such an event, it is your responsibility to supply accurate and up-to-date information regarding yourself. Furthermore, should there be any modifications to this data, please make sure that these are immediately updated. It is essential that users of the platform keep their passwords and other login credentials safe and secure. Any activities that take place under such a password or account are the total responsibility of the account owner, meaning they must notify us immediately in case of any unauthorized use. It is your responsibility to adhere to this section; failure to do so may lead to you suffering a loss or damage of some kind, and in that case, no blame can be placed at our door. We cannot be held accountable or answerable, either directly or indirectly, for any such outcome. When you signed up, you agreed to get promotional emails from the website. However, should you wish to no longer receive these marketing messages, it's easy! Just check the link that appears at the bottom of each advertisement email.
Order Acceptance and Pricing
It is possible that an order may not be able to be processed due to certain circumstances. The site reserves the right to deny or cancel any order at any time without notice. In this case, extra information such as a phone number and address may be requested before we can accept the order. Our commitment to our users is unwavering; to provide the most accurate pricing information on the site. Despite this pledge, there can be discrepancies such as when an item's price does not appear correctly on the website. Consequently, we maintain the right to reject or terminate any order. In cases where an object is priced incorrectly, we may opt at our own prerogative to contact you for instructions or simply cancel your request and inform you of such a decision. It is within our right to deny or reverse any orders, regardless of whether the order has already been confirmed and your credit card or bank account charged. Such a power lies in our hands and it will be exercised accordingly.
Trademarks and Copyrights
In order to protect our property, Malaysia copyright laws and international conventions grant us the Intellectual Property Rights to the entire contents of this Site. This includes but is not limited to text, graphics, software, photos, video, music, sound and the selection and arrangement of these elements. Furthermore, we possess full ownership over both registered or unregistered content as well as website design components including underlying source code and software compilations. Our rights are fully reserved in this regard.
Applicable Law and Jurisdiction
The laws of Malaysia are the basis for interpreting and governing the terms and conditions listed herein. In accordance with the arbitration section below, both parties concede to submitting jurisdiction to the courts of government in Malaysia and will not raise an objection based on venue.
For the resolution of all matters concerning these Terms and Conditions, a private and confidential binding arbitration before a single arbitrator will be held in Malaysia. The arbitration shall be conducted in English and governed by Malaysian Law. The individual appointed to arbitrate must have legal training, experience in the IT field within Malaysia, and remain unbiased between both parties. Nevertheless, the Site reserves the right to seek protection for intellectual property rights through injunctive or other equitable relief from a court of law.
We reserve the right to end this Agreement and revoke any or all of your rights granted herein without prior notice. As soon as the Terms and Conditions are terminated, you must immediately stop using the Site. We will additionally take legal action to cancel any passwords or account identification issued to you, effectively prohibiting your access to the Site either fully or partially. Bringing an end to this Agreement does not have an effect on the lawful rights or obligations of either party (including all due payments) that were in place previous to termination. Moreover, you also agree that You will not be able hold Artificial Intelligence Home Sdn. Bhd. (1294762-U) responsible for such a suspension or termination. In the event that You are unhappy with the Site, its terms and conditions, rules, policies, guidelines or practices in running it; then your only option would be to cease using the Site entirely as this is your sole and exclusive ultimate recourse.
User Submissions
The moment you send any type of material to our website, including but not limited to comments, questions, reviews, or ideas (known collectively as "Submissions"), it will become the sole property of our company and we will not give it back. Furthermore, when leaving an opinion or review on the website, you are also authorizing us to make use of your selected name to be associated with the comment or review given. This right is applicable on top of all rights that may exist for any content submitted. It is strictly forbidden to use a false email address, pretend to be someone other than yourself, or otherwise lead us and third parties astray regarding the origin of any entries. We can delete or edit these submitted materials at our own discretion, though we are not obligated to do so.
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