Warranty Policy

Wondering about the protection of your warranty?

Here's A Breakdown Of The Coverage Included.

Manufacturer's Warranty

Some of the goods advertised on this website come with a manufacturer's warranty. You should contact the manufacturer directly for details relating to the available manufacturer's warranty (if any). Many of our products come with a guarantee or warranty from the manufacturer. In addition, they come with guarantees that cannot be excluded under the Malaysia Law - Sales Of Goods Act 1957. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

70MAI WARRANTY POLICY

Hardware Warranty

If a hardware defect in the Product arises and a valid claim is received within the Warranty Period,

70mai will, at its sole option and subject to applicable laws:
(a) repair the Product at no charge with a new or refurbished components or
(b) replace the Product with a new or refurbished Product upon return of the defective Product.
This Warranty does not apply to Products you purchase from unauthorized resellers, or where the instructions for use and activation of the Product are not complied with or where the Product is damaged as a result of abuse, accident, modification or other causes beyond our reasonable control. Any replacement product will be warranted for the remainder of the original warranty
period or 30 calendar days, whichever is longer.
This Limited Warranty applies only to the original purchaser of Product that was purchased from an authorized retailer or sales channel. Non-authorized 3rd party receipts or order numbers are
NOT accepted for warranty verification. Without limiting the foregoing, the Limited Warranty does not apply to any :
(a) 70mai products and services other than the Product.
(b) Product that is, or 70mai reasonably believes to be, stolen.
(c) to damage caused by accident, abuse, misuse, flood, fire, earthquake or other external causes.
(a) to damage caused by operating the Product outside the permitted or intended uses described by 70mai or with improper voltage or power supply.
If you need further assistance, please contact us via our dedicated email [email protected].
 

ACER PURE WARRANTY POLICY

Highpoint Service Network

Highpoint Service Network Sdn Bhd
Acer's Official Service Provider
highpoint-logo
“Global Brand, Local Touch” – a philosophy that combines both global and local resources while focusing attention where it belongs, i.e. on the customer’s needs.
 
To stay fast and responsive, responsibility has also been delegated to Highpoint’s network of autonomous 16 branch offices located countrywide. These offices complete with Acer Customer Service Centers can be found at Kuala Lumpur, Subang Jaya, Penang, Ipoh, Johor Bahru, Kluang, Melaka, Seremban, Kuantan, Kota Bahru, Kota Kinabalu, Tawau, Sandakan, Kuching, Miri and Sibu.
 
Acer Services managed by Highpoint
Your Confidence, Our Commitment
 
Services
  • Prompt over-the-counter support services 
  • Tollfree Acer Call Center (1800-88-1918)
  • Internet support via email [email protected]
  • On-site maintenance service programs
  • Systems upgrading services
  • Systems installation and integration services
  • International Travellers Warranty services for Acer Mobile PCs
  • Acer Extended Warranty Plan
  • Technical consultation
 
Total Commitment
  • Total customer satisfaction
  • Largest technical operations under one roof
  • 16 Acer Customer Service Centers managed by Highpoint in Malaysia
  • Proven quality of support services
  • Winning partnerships with thousands of dealers countrywide
  • Fully-integrated, superior Wide Area Network (WAN) connectivity throughout Malaysia
  • Rapid turnaround time
  • Spare parts availability
  • Dedicated, highly-trained staff
  • Full support internationally
  • Acer’s price-performance excellence 
  • Backed by Acer, a leading PC Vendor In Malaysia

About Highpoint Service Network Sdn Bhd
Highpoint Service Network Sdn Bhd (Company No. 183931-D) was established in 1999 with the corporate office located at Taman Perindustrian UEP, Subang Jaya.  
 
Aims to be “The Preferred IT Service Provider” in Malaysia, Highpoint has spent tremendous effort in building its service infrastructure and manpower skills to ensure that Acer customers have full confidence in them, namely its support services, strength and commitment. 
 
The network connectivity is further enhanced by fiber optic links deployed at each center, allowing real-time access to technical resources in Malaysia and with its overseas alliances.   
 
The highly-skilled engineers at branch offices have at their disposal, servicing tools, diagnostic programs, testing equipment and spare parts to support all the equipment under their maintenance. Operations in various centers is controlled by a field service performance tracking system and consolidated in Highpoint headquarters. 
 
To further upgrade the consistent level of Highpoint’s services and to implement standard procedures and approaches in its service operations, the management of Highpoint has set its sight and commitment to achieving the ISO 9000 certification in due course. 
 
Currently, Highpoint has more than 100 employees countrywide and draws from a pool of talent, resources and facilities to serve dealers’ and corporate users’ needs. Highpoint is ever willing to invest in the latest key technologies and manpower training to positively contribute to achieving Malaysia’s vision to be a leading IT nation.

"Acer Customer Service Center" At Taman Perindustrian UEP
One Of The Largest Technical Support Facility In The Nation
Challenges Existing Customer Service Standards

With an unrivalled understanding of customer care, the most complete Acer Customer Service Center can be found at Highpoint HQ, Subang Jaya - notably the largest and most impressive in Malaysia.  
 
Being the headquarters, the entire center, occupying an area of more than 20,000 square feet, is designed to accommodate the Service Center with on-site support team, Acer Call Center, Technical Support and Laboratory Group (including training facilities), Central Library, Repair Center and spare parts store (Service Logistics). This center also provides complete value-added technical services and support to its 16 branches countrywide.

Customer-centric Professionalism At Highpoint HQ
Highpoint is a convenient one-stop shop for carry-in services, providing Acer users direct and easy access to technical support and expertise. The center welcomes IT products carry-in for general servicing, maintenance, repairs or upgrades. It serves as one of the support locations around the world, servicing Acer Mobile PCs under the International Traveller’s Warranty.  
 
To provide quick solutions, repairs and prompt attention for your computing needs, this Center has a 50-foot long Customer Service Counter – possibly the longest, instant IT service counter in Malaysia. This area is designed to allow patrons to observe the skillful engineers perform diagnostics and service, or modify computer systems. 
 
Providing a highly personalized and responsive service, the pool of professionally trained engineers perform immediate trouble-shooting and minor repairs. Under the Acer Customer Service program, Highpoint’s objective is to provide a next-day service turnaround with maximum customer satisfaction. At least 95% of carry-in services to the center at USJ are resolved “on-the-spot”, meeting Acer customer’s needs right away.  
 
Alternatively, customers are immediately advised if their machines require major repairs or upgrades that require more than two days to complete – there’s no time wasted for customers. 
 
At the Acer Customer Service Center, diagnostics, trouble-shooting and remedial and preventive maintenance, including system repairs take place. Sophisticated electronic test equipment assures proper diagnosis and prompt action to repair any faulty parts or equipment. 
 
The facility is also equipped with a Technical Laboratory to oversee implementation of strict quality standards, installation of components, burn-in tests, issuance of product test verification, certification of pre-launched hardware and software, and supervision of systems upgrading.
 
IT Support Services
Professional IT Consultancy
Highpoint expertise covers a wide range of IT-related services & IT solutions for customers. Customer can rely on its friendly technical advisor that will suit the specific requirements in their respective IT environment. Highpoint is capable to attend and repair most of the IT industry leading products as below:
  • Business/commercial PC, notebooks & netbooks
  • Intel/AMD based servers
  • LCD monitor & projector
  • Mono/color laser printers
  • Ink-jet printers (standard & all-in-one)
  • Network hubs, switches & routers
  • Computer hardware peripherals
 
In addition, Highpoint also provides outsourcing services to corporate customers and home users through its business partners which include:
  • Integrated access services
  • Networking Integration & Consultancy
  • ICT project management
  • Competency centre services
  • Call Centre Services
  • Storage Management
  • Disaster Recovery
  • Building of data centre
  • Network cable installation
  • Site inspection
  • Delivery & setup of IT hardware
  • Extended warranty services
  • User training & commissioning
 
Customer Walk In Service
Highpoint has made available with a unique service to customers, who wish to send in their faulty IT hardware to any of its 16 service centre for an over-the-counter inspection and on-time repair. This service is performed in front of the customers by service engineers, who are competent to explain the IT hardware problems and resolution available. This allows Highpoint engineers to have a better understanding of the customers' problem with the affected machines, which leads to a quick resolution. Most of the customers are able to return home with their machines repaired within the same day.
 
Dedicated Assistance
Highpoint supports computer users from corporate clients to small-office/home-office (soho) owners and home users. Highpoint implements preventive maintenance to customers who require reduced downtime, as well as standby services for mission critical IT infrastructures. Highpoint provides scheduler maintenance on a contractual basis for greater reliability on the service level. Its technicians are ready to assist you in an ad-hoc manner, if customer require attention but not covered by maintenance contract. Customers may also utilize Highpoint outstanding services for precise access to highly skilled resources following careful study and analysis of their IT requirements.

Remedial Services
Highpoint is committed on ensuring minimal interruption to customers' machines whenever it breakdowns. Engineers have availed a range of services to quickly rectify any problems reported by the customers, which made possible by its well stock of spare parts inventory.

Preventive Maintenance
Working environment cleanliness is one of the leading factors of hardware failure issue in every company. With Highpoint preventive maintenance, all moving components are thoroughly cleaned and lubricated during service visits. Hardware casing is opened and dust is removed from the motherboard and all system boards, while customers can select to have their machines checked for possible wear and tear. If any defects are detected, customers can decide to have the affected parts replace/service to prevent a potential breakdown.

Ad-Hoc Services
If customers do not have any service contract with Highpoint, they take advantage of our skills and expertise through our Ad Hoc services. Those customers require an on-site technical support to repair their hardware but not covered by any maintenance contract, Highpoint will provide a full range of ad-hoc basis services to meet customers' needs.

Standby Services
For customers whose run their business into extend business hours (before 9am or after 6pm) and required technical support, Highpoint can commit to a complimentary standby-service which will enable the customers to contact its' support engineers within the agreed support hours. This will ensure minimal interruption to customers' business with no waiting until next business day on site.

Outsourcing Services
IT infrastructure has become more and more important for each Enterprise, and IT increases its demand on reliability, availability and adaptability of each Enterprise. For an organization that needs to meet the demand of low IT operation cost, effective work and professional technical support synchronously, outsourcing services can help to reach better information construction and high application level.
 
Innovative Solutions
Integrated Access Management
Highpoint formulates solutions that are specific to the IT issue customers encounter and address their growing needs to provide comprehensive care on-time. From the basic support like upgrading graphics card to handle complex 3D-modeling and animation, to the advanced like designing secure integrated access to protect network integrity, customers will receive immediate and personal attention from Highpoint's highly qualified IT experts.

Network System Integration & Consultancy
Highpoint assists customers in planning, designing, organizing, implementing, executing and commissioning a new network infrastructure or current network environment. With a group of highly skilled network engineers, it offers a wide range of networking services. These services include:

Networking Consultancy
Highpoint provides consultation and architectural design to customers' needs and requirements and furnishing them with a comprehensive report on the current systems available which will assist in decision making.

Network Integration
Implementation of fully integrated network system for customers, to built/enhance integrated network security solution which simplifies network management and reduce total cost of investment.

Network Performance
Intelligent & end-to-end network management maximizes the performance of WAN/LAN bandwidth to serve maximum users and conduct more business over the Internet.

Structural Cabling
In network system, structured cabling is crucial, as failing can lead to disastrous results when trouble-shooting. Our professional support team provides services in structured cabling for customers to achieve high network availability.

IT Project Management
IT project management offers its own unique challenges to most customers. It includes:
  • Limitation of in-house support team on "technology know-how"
  • Short of delivery timeframe
  • Demands pose by end users
  • Limited budget for projects accomplishment
  • Geographical variant of site/branch offices
Highpoint's well trained and experienced support team provides customers with invaluable IT project management to ensure success in the implementation of customer's IT project. In addition, it has the equally trained support team based throughout the major towns in Malaysia to complement with its HQ. Therefore Highpoint is able to assist customers who are implementing IT project which required roll-out to all locations in Malaysia.

Key components of IT project management include:
  • Helping in define deployment strategy
  • Planning of implementation schedule
  • Coordinating with selected principal, supplier and user
  • Managing roll-out plan to meet targeted completion date
  • Reporting project progress to the management



    Service Centers Location

    Highpoint HQ (Selangor)
    1 Jalan TP6, Sime UEP Industrial Park, Subang Jaya, 47600 Subang Jaya, Selangor.
    Operating Hours: Mondays to Fridays from 9am to 6pm (excluding public holidays)
    Toll Free : 1800 88 1918
     
    Highpoint Low Yat Plaza
    Lot 4.20, 4th Floor, Plaza Low Yat, Off Jalan Bukit Bintang, 55100 Kuala Lumpur
    Operating Hours: Daily from 10.30am to 9pm
     
    Highpoint Ipoh
    No.45, Jalan Medan Ipoh 2, Bandar Baru Medan Ipoh, 31400 Ipoh, Perak.
    Operating Hours: Mondays to Fridays from 9am to 6pm (excluding public holidays)
     
    Highpoint Johor Bahru
    17, Jalan Sri Plentong 3, Tmn Perindustrian Sri Plentong, 81750 Masai, Johor Bahru
    Operating Hours: Mondays to Fridays from 9am to 6pm (excluding public holidays)
     
    Highpoint Kluang
    No. 26 Jalan Gunung Lambak 1, Taman Gunung Lambak, 86000 Kluang, Johor
    Operating Hours: Mondays to Fridays from 9am to 6pm (excluding public holidays)
     
    Highpoint Kota Bharu
    1701 Tingkat Bawah Paya Bemban/Taman Sari, Jalan Hospital, 15200 Kota Bharu, Kelantan
    Operating Hours: Sundays to Thursdays from 9am to 6pm (excluding public holidays)
     
    Highpoint Kota Kinabalu
    Lot 38 & 39, Lorong Karamunsing A, Karamunsing Warehouse, 88100 Kota Kinabalu, Sabah
    Operating Hours: Mondays to Fridays from 9am to 6pm (excluding public holidays)
     
    Highpoint Kuantan
    B180, First Floor, Jalan Dato' Lim Hoe Lek, 25000 Kuantan, Pahang
    Operating Hours: Mondays to Fridays from 9am to 6pm (excluding public holidays)
     
    Highpoint Kuching
    126, 1st Floor, Green Heights Commercial Centre, Lorong Lapangan Terbang 2, Green Heights, 93250 Kuching, Sarawak
    Operating Hours: Mondays to Fridays from 9am to 6pm (excluding public holidays)
     
    Highpoint Melaka
    1st Floor, No.32-1, Jalan KLJ 4, Taman Kota Laksamana Jaya, 75200 Melaka
    Operating Hours: Mondays to Fridays from 9am to 6pm (excluding public holidays)
     
    Highpoint Miri
    Lot 2119, 1st Floor, Block 5,MCLD, Jalan Yakin, Yakin Commercial Centre, 98000 Miri, Sarawak.
    Operating Hours: Mondays to Fridays from 9am to 6pm (excluding public holidays)
     
    Highpoint Penang
    1-2-55, Elit Avenue, Jalan Mayang Pasir 3, Bandar Bayan Baru, 11950, Bayan Lepas, Penang.
    Operating Hours: Mondays to Fridays from 9am to 6pm (excluding public holidays)
     
    Highpoint Sandakan
    1st Floor, Lot W-S0 59/60, Lorong Avenue 3, One Avenue 10, Mile 6, North Road, 90000 Sandakan, Sabah
    Operating Hours: Mondays to Fridays from 9.00am to 6.00pm (excluding public holidays)
     
    Highpoint Seremban
    56G, Lorong Haruan 5/2, Oakland Commerce Square, 70300 Seremban, Negeri Semblan
    Operating Hours: Mondays to Fridays from 9am to 6pm (excluding public holidays)
     
    Highpoint Sibu
    No.17, 1st Floor, Chengal Road, 96000 Sibu, Sarawak
    Operating Hours: Mondays to Fridays from 9am to 6pm (excluding public holidays)
     
    Highpoint Tawau
    No.15664, 2nd Floor, Lot 3 a MPT 299, Jalan St. Patrick (off Jalan Belumu), 91000 Tawau, Sabah
    Operating Hours: Mondays to Fridays from 9.00am to 6.00pm (excluding public holidays)

AIHOME MALAYSIA WARRANTY POLICY

Display Unit Product

1. Display units are utilized in our physical outlets for display or demonstration purposes.
2. Our display units come with a guarantee of proper functionality.
3. The warranty for display units lasts for a period of 30 days from the date of purchase.
4. Display units are available at a discounted price compared to brand new items.
5. Please note that display units may exhibit cosmetic imperfections such as scratches, stubborn dirt, or discoloration.
6. We recommend contacting our customer service via WhatsApp chat to assess the condition of the display unit before making a purchase.
7. Once an agreement has been reached with our customer service on WhatsApp and payment has been made, it signifies acceptance of any imperfections on the product, and therefore, it will not be considered a valid reason for a refund or exchange.
8. In the event that a purchased display unit is not functioning properly, you have the option to request an exchange for another product of equal value or receive a full refund (Refund will cover the product price only and does not include delivery charges or handling fees).
9. Please be aware that the refund process may vary in duration, ranging from 3-7 working days to more than a month, depending on the payment method or bank policy. We kindly request buyers to understand and accept this timeframe.

AMAZFIT WARRANTY POLICY

WARRANTY POLICY

On behalf of Amazfit, we are pleased to announce the appointment of Mobile Technic Sdn Bhd (MTSB), a trusted service provider to manage the after-sales and warranty needs of all Amazfit Malaysia customers with effect from 15th July 2022.
With such an arrangement, kindly advise customers to contact or visit the nearest MTSB service centre for assistance. The current after-sales and service facility at Wisma Uniqbe will cease with effect from 15th July 2022.
For more information and assistance, kindly reach out to MTSB representatives at +60 16 830 8212 (Mondays to Fridays from 9am to 6pm).
Details of service centres are as follows.

AMAZON ALEXA WARRANTY POLICY

One-Year Limited Warranty for Amazon Devices or Accessories

Products covered by this warranty are identified at https://www.amazon.com/devicewarranty.
If you purchased your Amazon Device or Accessory (the “Device”) from Amazon.com or from authorized resellers located in the United States, the Warranty for the Device is provided by Amazon.com Services LLC, 410 Terry Ave. North, Seattle, WA 98109-5210, United States.  If you purchased your Device from any other Amazon website or from authorized resellers located in other countries, the warranty for the Device is provided by the entity identified at https://www.amazon.com/devicewarrantyprovider. The provider of this warranty is sometimes referred to herein as "we."
When you purchase a new or Certified Refurbished Device, we warrant the Device against defects in materials and workmanship under ordinary consumer use for one year from the date of original retail purchase. During this warranty period, if a defect arises in the Device, and you follow the instructions for returning the Device, we will at our option, to the extent permitted by law, either (i) repair the Device using either new or refurbished parts, (ii) replace the Device with a new or refurbished Device that is equivalent to the Device to be replaced, or (iii) refund to you all or part of the purchase price of the Device. This limited warranty applies, to the extent permitted by law, to any repair, replacement part or replacement device for the remainder of the original warranty period or for ninety days, whichever period is longer. All replaced parts and Devices for which a refund is given shall become our property. This limited warranty applies only to hardware components of the Device that are not subject to accident, misuse, neglect, fire, alteration, or damage from any third-party repair, third-party parts, commercial use, or other external causes.
Instructions. For specific instructions about how to obtain warranty service for your Device, please contact Customer Service using the contact information on the left side of this page. In general, you will need to deliver your Device in either its original packaging or in equally protective packaging to the address specified by Customer Service. Before you deliver your Device for warranty service, it is your responsibility to remove any removable storage media and back up any data, software, or other materials you may have stored or preserved on your Device. It is possible that such storage media, data, software or other materials will be destroyed, lost or reformatted during service, and we will not be responsible for any such damage or loss.
Limitations. TO THE EXTENT PERMITTED BY LAW, THE WARRANTY AND REMEDIES SET FORTH ABOVE ARE EXCLUSIVE AND IN LIEU OF ALL OTHER WARRANTIES AND REMEDIES, AND WE SPECIFICALLY DISCLAIM ALL STATUTORY OR IMPLIED WARRANTIES, INCLUDING, BUT NOT LIMITED TO, WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND AGAINST HIDDEN OR LATENT DEFECTS. IF WE CANNOT LAWFULLY DISCLAIM STATUTORY OR IMPLIED WARRANTIES, THEN TO THE EXTENT PERMITTED BY LAW, ALL SUCH WARRANTIES SHALL BE LIMITED IN DURATION TO THE DURATION OF THIS EXPRESS LIMITED WARRANTY AND TO REPAIR OR REPLACEMENT SERVICE.
SOME JURISDICTIONS DO NOT ALLOW LIMITATIONS ON HOW LONG A STATUTORY OR IMPLIED WARRANTY LASTS, SO THE ABOVE LIMITATION MAY NOT APPLY TO YOU. WE ARE NOT RESPONSIBLE FOR DIRECT, SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES RESULTING FROM ANY BREACH OF WARRANTY OR UNDER ANY OTHER LEGAL THEORY. IN SOME JURISDICTIONS THE FOREGOING LIMITATION DOES NOT APPLY TO DEATH OR PERSONAL INJURY CLAIMS, OR ANY STATUTORY LIABILITY FOR INTENTIONAL AND GROSSLY NEGLIGENT ACTS AND/OR OMISSIONS, SO THE ABOVE EXCLUSION OR LIMITATION MAY NOT APPLY TO YOU. SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF DIRECT, INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE EXCLUSION OR LIMITATION MAY NOT APPLY TO YOU. THIS "LIMITATIONS" SECTION DOES NOT APPLY TO CUSTOMERS IN THE UNITED KINGDOM OR EUROPEAN UNION.
This limited warranty gives you specific rights. You may have additional rights under applicable law, and this limited warranty does not affect such rights.
Device: 1-year warranty
Screen: 6-month warranty
Power Adapter: 3-month warranty
We offer the following warranty coverage for the mentioned devices:
  1. Device: The device is covered by a 1-year warranty from the date of purchase. This warranty ensures that the device will be free from defects in materials and workmanship during normal use. If any issues arise within the warranty period, we will repair or replace the device at no additional cost.
  2. Screen: The screen comes with a 6-month warranty. This warranty covers any manufacturing defects or malfunctions that may occur during the first 6 months of use. If any problems arise with the screen within this period, we will provide a repair or replacement.
  3. Power Adapter: The power adapter is covered by a 3-month warranty. This warranty covers any manufacturing defects or faults that may occur within the first 3 months of use. If any issues arise with the power adapter during this period, we will offer a repair or replacement.
Please note that the warranties mentioned above cover manufacturing defects and malfunctions under normal use conditions. The warranty does not cover damages caused by accidents, misuse, or unauthorized repairs.
For any warranty claims or assistance, please contact our customer support team, providing proof of purchase and a detailed description of the issue. Our team will be happy to assist you and ensure a smooth warranty process.
We strive to provide reliable products and stand behind their quality with our warranty coverage.
 

Additional Information; Other Language Versions

You can find the Customer Service contact information and other applicable terms and Device information (including in other languages) at https://www.amazon.com/devicesupport.

ANKER WARRANTY POLICY

4.0 Warranty Support:
Note: Many of our products are sourced internationally, and as such, may not be eligible for warranty support through the manufacturer. In such cases, warranty support will be facilitated by Expansys. As with returns, some items are ineligible for warranty service. For warranty service provided by Expansys, our terms are as follows:
4.1 Standard Warranty Coverage Period
Please note that Expansys also offers Extended Service Plans on some items. Please click here for more details.
Product Type/Condition
Expansys Warranty Coverage Period
New Products & Devices
6 Months
Refurbished Goods
3 Months
B-Stock/Open Box Goods
30 Days
Bags, Backpacks, Clothing, & Non-Electronic Toys
14 Day Returns Only
Low Value Accessories
DOA Replacement Within 7 Days
Wholesale, Special Order, & Made-To-Order Items
DOA Replacement Within 7 Days, Unless Otherwise Agreed Upon With A Sales Representative
Warranty period takes effect from the date when the shipping invoice is issued.
Any included in-box accessories or free gifts, including (but not limited to) cables, chargers, batteries, covers, screen protectors, styli, and ear tips, are covered by a 7-day DOA replacement policy only and are ineligible for warranty coverage.
4.2 Product Conditions
New Products & Devices: A new product is a device that has not been used before & is thus "brand-new". New products will be listed as "Condition: New" on the product pages. For a list of frequently asked questions about "New" products & devices, please click here.
Refurbished Goods: Refurbished or reconditioned products may also be referred to as "factory refurbished", "3rd party refurbished", "recertified", "factory reconditioned", or "repackaged". These are used to describe products that have been repaired or repackaged for resale, either by the manufacturer or a 3rd-Party repair center and restored to full working order. Refurbished goods will be listed as "Condition: Refurbished/Reconditioned" on the product pages. Refurbished goods come with 3 months of Expansys Warranty Service. For a list of frequently asked questions about "Refurbished" items, please click here.
B-Stock/Open Box Goods: B-Stock & Open Box goods are goods that have been opened and used by our team for internal marketing purposes, or which have been returned by a customer due to change of mind or replacement. A minor percentage of B-Stock items have had a software reset or been repaired/refurbished. B-Stock goods will be listed as "Condition: B-Stock" on the product pages.
Please note that normal distance selling regulations do not apply to 'not new' products akin to B-Stock items. We offer a 30-day limited warranty for B-Stock goods. If you purchase a B-Stock item, and it turns out to be technically defective, repair services will be offered to buyers within the warranty period. B-Stock Items are ineligible for change-of-mind returns, and we do not provide refund nor replacement for non-defective B-Stock purchases, so please be sure that you want it before you place your order with us.
For a list of frequently asked questions about B-Stock & Open-Box Items, please click here.
Bags, Backpacks, Clothing, & Non-Electronic Toys: These items are covered by our standard 14 day returns policy covering both faulty & change-of-mind returns, but are not eligible for long-term warranty support.
Low Value Accessories: Low-value accessories including (but not limited to) cases, covers, screen protectors, cables, and batteries are entitled only to 7-Day DOA replacement and are not eligible for warranty coverage.
Wholesale, Special Order, & Made-To-Order Items: These are items which are ordered in wholesale, specially ordered, customised for end user, or otherwise purchased through our wholesale, distribution, and/or corporate sales departments. These items can only be exchanged for DOA replacement within 7 days of invoice unless otherwise agreed upon with a sales representative in writing, and are ineligible for change of mind returns.
4.3 Standard Warranty Service
Standard Warranty Service Eligibility: Warranty service applies after the 14-day returns eligibility period has ended. During the standard warranty coverage period (see above), if the goods are found to be faulty, the customer can send the faulty goods to our office, together with relevant invoice and EXPANSYS can arrange for repair services.
Standard Warranty Service Shipping Costs: For repair services covered by the warranty within 3 months of the invoice date, round-trip shipping costs will be borne by EXPANSYS. After 3 months, the customer is responsible for arranging the return of goods to Expansys for warranty service, and EXPANSYS will pay for shipping costs back to the customer for repair services covered by the warranty.
Replacements & Repairs Under Warranty Service: Post fault investigation and within the specified warranty period, EXPANSYS repair service will be actioned at our discretion (please see Exclusions below) within 15 working days, at no cost to the customer. If EXPANSYS cannot repair the item within this period we will supply the customer with a suitable refurbished or B-Stock item. If we do not have suitable B-Stock to replace we will source an equal alternative upon agreement with the customer or offer credit for the next purchase. Please contact our Customer Service to request an RMA and follow the instructions to authorise the return of goods. Please refer to the Returns section for more details.
Replacements & Repairs Outside Of Warranty Service: If the goods are found to be faulty after the standard warranty coverage period has expired (see above), or the damage is not covered by the warranty service, the customer can send the faulty goods to our office, EXPANSYS will arrange for repair services. Customer has to bear the repair costs as well as all round-trip shipping expenses. EXPANSYS will test the faulty unit and will provide a quote to the customer and if the customer agrees, we will proceed to repair the faulty unit as we see fit. If not, this will be communicated and the device will be returned to the customer, unrepaired. There will be a nominal shipping and handling charge on top of the repair charges. Shipping charges for returning the items shall be borne by the customers if they decide against repair.
4.4 Standard Warranty Coverage
Expansys warranty service covers the following:
A. Manufacturing software malfunction
B. Manufacturer or hardware defects
C. More than three dead pixels
4.5 Standard Warranty Exclusions
Warranty does not cover the following:
A. Any damages unrelated to manufacturing defects.
B. Product malfunction or damage resulting from liquids or moisture.
C. CID (Customer Induced Damage) and NDF (No Defect Found). CID and NDF status will be notified to the customer when RMA inspection process is completed.
D. Software defects. Damage caused by applications or firm wares which are not compatible with the device.
E. Product has been tampered, repaired and/or modified without official permission. Tampering, rooting, modification or removal of the serial number label shall immediately void the applicable warranty.
Inspection and return shipping fee will be charged at the customer expense when the above causes of RMA return damages are present.
* Please note that for returns of water-resistant device, we cannot guarantee continued water-resistance after opening up the device.
4.6 Extended Service Plans
Expansys offers extended service plans to prolong the life of your device by extending the coverage of our standard warranty service. Extended Service Plans are only available for certain products, must be purchased at the time of your order, and cannot be added once your item has shipped. For repair services covered by Extended Service Plans, round-trip shipping costs will be borne by EXPANSYS.

ANOVA WARRANTY POLICY

Something unexpectedly go wrong? Let's talk warranty.
At Anova Culinary we’re dedicated to putting customer experience and satisfaction above all. We do extensive testing to try and life-proof our products, but we’ve learned that anything can happen out there in the real world – so if you’re having any issues we’ve provided the following to help you through resolving any issues that might be at hand.
Anova Precision® Cooker Two (1) Year Warranty Provision
The following Warranty provisions shall apply to products sold by Anova (“Seller”) to the entity shown as buyer (“Buyer”) on Seller’s invoice. 
  1. Initial Warranty.  Seller warrants to the Buyer that the products manufactured by the seller are free from defects in material and workmanship for a period not to exceed two (2) year, from the date the product is received by Buyer from the Seller (the “initial warranty”).
  2. Purchasing Anova products from an unauthorized reseller will null and void the warranty. For a list of authorized sellers, click here
  3. Exclusions: The Initial Warranty does not include damage to the product resulting from accident, misuse, the use of a plug converter or transformer, improper installation or operation, unauthorized or improper repair, replacement or alteration (including but not limited to repairs, replacements, or alterations made or performed by persons other than Seller’s employees or authorized representatives), failure to provide proper maintenance, unreasonable use or abuse of the product, or failure to follow written instructions or operating instructions. Water damage and use of deionized water is not covered on warranty. Buyer must return the product’s record of purchase to the seller or one of Seller’s authorized representatives within 730 days of the date the product is received by Buyer from Seller in order to make a claim under the Initial Warranty.
  4. Governing Law.  The Warranty Provisions and all questions relating to their validity, interpretation, performance, and enforcement shall be construed in accordance with, and shall be governed by, the substantive laws of the State of Texas.
  5. Shipping. Seller will arrange and pay for shipping and handling charges for the unit to be returned to the Seller.  Seller will arrange and pay for shipping and handling for the return of the unit to the Buyer.
  6. Commercial Usage. This system is not covered under warranty if used in commercial environments.*
* Excludes Anova Precision® Cooker Pro which can be used in a commercial setting while maintaining its warranty provision.
Anova Precision® Vacuum Sealer, Pro, and Handheld 2 Year Limited Warranty
Anova (“Seller”) warrants that for a period of two (2) years from the date of purchase, this product will be free from defects in material and workmanship. Seller, at its option, will repair or replace this product or any component of the product found to be defective during the warranty period. Replacement will be made with a new or remanufactured product or component. If the product is no longer available, replacement may be made with a similar product of equal or greater value. This is your exclusive warranty. Do NOT attempt to repair or adjust any electrical or mechanical functions on this product. Doing so will void this warranty. This warranty is valid for the original retail purchaser from the date of initial retail purchase and is not transferable. Purchasing Anova products from an unauthorized reseller will null and void the warranty. For a list of authorized sellers, click here.
Exclusions
This warranty does not cover the following:
  1. Normal wear of parts.
  2. Products with original serial numbers that have been removed, altered or cannot be readily determined.
  3. Product that has been transferred from its original owner to another party.
  4. Products purchased “as-is” are not covered by this warranty.
  5. Food loss due to any product failures.
  6. Products used in a commercial setting.
  7. Service calls that do not involve malfunction or defects in materials or workmanship, or for appliances not in ordinary household use or used other than in accordance with the provided instructions.
  8. Damages caused by: services performed by anyone other than Seller or an authorized Seller service center; use of parts other than genuine Anova parts or parts obtained from persons other than authorized service companies; or external causes such as abuse, negligent use, misuse, use contrary to operating instructions, inadequate power supply, accidents, fires, or acts of God, such as fire, flood, hurricanes, and tornadoes.
DISCLAIMER OF IMPLIED WARRANTIES; LIMITATION OF REMEDIES
CUSTOMER’S SOLE AND EXCLUSIVE REMEDY UNDER THIS LIMITED WARRANTY SHALL BE PRODUCT REPAIR OR REPLACEMENT AS PROVIDED HEREIN. CLAIMS BASED ON IMPLIED WARRANTIES, INCLUDING WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, ARE LIMITED TO THE DURATION OF THIS WARRANTY OR THE SHORTEST PERIOD ALLOWED BY LAW, BUT NOT LESS THAN TWO YEARS. ANOVA SHALL NOT BE LIABLE FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SUCH AS PROPERTY DAMAGE AND INCIDENTAL EXPENSES RESULTING FROM ANY BREACH OF THIS WRITTEN LIMITED WARRANTY OR ANY IMPLIED WARRANTY. SOME STATES, PROVINCES, AND JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, OR LIMITATIONS ON THE DURATION OF IMPLIED WARRANTIES, SO THESE LIMITATIONS OR EXCLUSIONS MAY NOT APPLY TO YOU. THIS WRITTEN WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS. YOU MAY ALSO HAVE OTHER RIGHTS THAT VARY FROM STATE TO STATE, PROVINCE TO PROVINCE OR JURISDICTION TO JURISDICTION.
If You Need Service:
Keep the original sales receipt. Proof of purchase is required to obtain warranty performance. If service is performed, it is in your best interest to obtain and keep all receipts. Service under this warranty must be obtained by contacting Anova at the addresses or phone numbers below.
Seller will arrange and pay for shipping and handling charges for the unit to be returned to the Seller. Seller will arrange and pay for shipping and handling for the return of the unit to the Buyer.
This warranty only applies to the USA and Canada. In the USA and Canada, your appliance is warranted by Anova. Anova authorizes no person to change or add to any obligations under this warranty. Obligations for service and parts under this warranty must be performed by Anova or an authorized service company. Product features or specifications as described or illustrated are subject to change without notice.
Anova Precision® Cooker Container 2-Year Warranty Provision
Anova (“Seller”) warrants that for a period of two (2) years from the date of purchase, this product will be free from defects in material and workmanship. Seller, at its option, will repair or replace this product or any component of the product found to be defective during the warranty period. Replacement will be made with a new or remanufactured product or component. If the product is no longer available, replacement may be made with a similar product of equal or greater value. This is your exclusive warranty. Do NOT attempt to repair or adjust any electrical or mechanical functions on this product. Doing so will void this warranty. This warranty is valid for the original retail purchaser from the date of initial retail purchase and is not transferable. Purchasing Anova products from an unauthorized reseller will null and void the warranty. For a list of authorized sellers, click here.
Exclusions
This warranty does not cover the following:
  1. Normal wear of parts.
  2. Product that has been transferred from its original owner to another party.
  3. Products purchased “as-is” are not covered by this warranty.
  4. Food loss due to any product failures.
  5. Products used in a commercial setting.
  6. Damages caused by: services performed by anyone other than Seller or an authorized Seller service center; use of parts other than genuine Anova parts or parts obtained from persons other than authorized service companies; or external causes such as abuse, negligent use, misuse, use contrary to operating instructions, inadequate power supply, accidents, fires, or acts of God, such as fire, flood, hurricanes, and tornadoes.
DISCLAIMER OF IMPLIED WARRANTIES; LIMITATION OF REMEDIES
CUSTOMER’S SOLE AND EXCLUSIVE REMEDY UNDER THIS LIMITED WARRANTY SHALL BE PRODUCT REPAIR OR REPLACEMENT AS PROVIDED HEREIN. CLAIMS BASED ON IMPLIED WARRANTIES, INCLUDING WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, ARE LIMITED TO THE DURATION OF THIS WARRANTY OR THE SHORTEST PERIOD ALLOWED BY LAW, BUT NOT LESS THAN TWO YEARS. ANOVA SHALL NOT BE LIABLE FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SUCH AS PROPERTY DAMAGE AND INCIDENTAL EXPENSES RESULTING FROM ANY BREACH OF THIS WRITTEN LIMITED WARRANTY OR ANY IMPLIED WARRANTY. SOME STATES, PROVINCES, AND JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, OR LIMITATIONS ON THE DURATION OF IMPLIED WARRANTIES, SO THESE LIMITATIONS OR EXCLUSIONS MAY NOT APPLY TO YOU. THIS WRITTEN WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS. YOU MAY ALSO HAVE OTHER RIGHTS THAT VARY FROM STATE TO STATE, PROVINCE TO PROVINCE OR JURISDICTION TO JURISDICTION.
If You Need Service:
Keep the original sales receipt. Proof of purchase is required to obtain warranty performance. If service is performed, it is in your best interest to obtain and keep all receipts. Service under this warranty must be obtained by contacting Anova at the addresses or phone numbers below.
Seller will arrange and pay for shipping and handling charges for the unit to be returned to the Seller. Seller will arrange and pay for shipping and handling for the return of the unit to the Buyer.
This warranty only applies in the USA and Canada. In the USA and Canada, your appliance is warranted by Anova. Anova authorizes no person to change or add to any obligations under this warranty. Obligations for service and parts under this warranty must be performed by Anova or an authorized service company. Product features or specifications as described or illustrated are subject to change without notice. 
Anova Culinary, Inc.
667 Howard Street
San Francisco, CA 94105
P: 855.421.8282
[email protected]
Monday - Friday | 9:00am - 5:00 pm ET.
You can also find answers on our Help Desk and Community site.
Anova Precision® Oven Two (2) Year Warranty Provision
THIS LIMITED WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS AND YOU MAY ALSO HAVE OTHER RIGHTS, WHICH VARY FROM STATE TO STATE.  THE LIMITED WARRANTY CAN ALSO BE FOUND ONLINE AT WWW.ANOVACULINARY.COM.  WE WARRANT THAT DURING THE WARRANTY PERIOD, THE PRODUCT WILL BE FREE FROM DEFECTS IN MATERIALS AND WORKMANSHIP.  WE LIMIT THE DURATION AND REMEDIES OF ALL IMPLIED WARRANTIES, INCLUDING WITHOUT LIMITATION THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE TO THE DURATION OF THIS EXPRESS LIMITED WARRANTY.  ANOVA SHALL NOT BE LIABLE FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SUCH AS PROPERTY DAMAGE AND INCIDENTAL EXPENSES RESULTING FROM ANY BREACH OF THIS WRITTEN LIMITED WARRANTY.  SOME STATES DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS, SO THE ABOVE LIMITATION MAY NOT APPLY TO YOU.  OUR RESPONSIBILITY FOR DEFECTIVE GOODS IS LIMITED TO REPAIR OR REPLACEMENT AS DESCRIBED BELOW IN THIS WARRANTY STATEMENT.
Your oven is covered by a two (2) year limited warranty.  For two years from your original date of purchase from Anova or an authorized reseller, Anova will pay costs, except as set forth below, associated with replacing any parts of this oven that prove to be defective in materials and workmanship when such appliance is installed, used and maintained in accordance with the provided instructions.
If you need service: If you reside in the USA or Canada and your Anova product should cease to operate within the first two years of ownership:
  1. Direct all requests for warranty service to:
Phone: 855.421.8282
Email: [email protected]
Anova Applied Electronics, Inc.
667 Howard Street
San Francisco, CA 94105
  1. The consultant will advise whether the product qualifies for repair or replacement.
  2. Keep the original sales receipt. Proof of purchase is required to obtain warranty performance. If service is performed, it is in your best interest to obtain and keep all receipts. Service under this warranty must be obtained by contacting Anova at the addresses or phone numbers below.
  3. Upon validating the product qualifies for warranty, Anova will arrange and pay for shipping and handling charges for the unit to be returned.  Anova will arrange and pay for shipping and handling for the return of the unit to the customer.
Exclusions This warranty does not cover the following:
  1. Normal wear of parts.
  2. Products with original serial numbers that have been removed, altered or cannot be readily determined.
  3. Product that has been transferred from its original owner to another party or removed outside of the USA or Canada.
  4. Rust on the interior or exterior of the unit.
  5. Products purchased “as-is” are not covered by this warranty.
  6. Food loss due to any product failures.
  7. Steam or heat damage to furnishing. 
  8. Products used in a commercial setting.
  9. Service calls which do not involve malfunction or defects in materials or workmanship, or for ovens not in ordinary household use or used other than in accordance with the provided instructions.
  10. Service calls to correct the installation of your product or to instruct you how to use your product.
  11. Expenses for making the product accessible for servicing, such as removal of trim, cupboards, shelves, etc. which are not a part of the product when shipped from the factory.
  12. Service calls to repair or replace product light bulbs, knobs, handles, or other cosmetic parts.
  13. Surcharges including, but not limited to, any after hour, weekend, or holiday service calls, tolls, ferry trip charges, or mileage expenses for service calls to remote areas, including the State of Alaska.
  14. Damages caused by: services performed by anyone other than Anova or an authorized Anova service provider/center; the use of parts other than genuine Anova parts or parts obtained from persons other than authorized service companies; or external causes such as abuse, negligent use, misuse, use contrary to operating instructions, inadequate power supply, accidents, or acts of God, such as fire, flood, hurricanes, and tornadoes.
The cost of repair or replacement under these excluded circumstances shall be borne by the customer.
This warranty applies only in the US and Canada.  Your product is warranted by Anova Applied Electronics, Inc.  Anova authorizes no person to change or add to any obligations under this warranty.  Obligations for service, parts and replacement, under this warranty must be performed by Anova or an authorized service company.

AQARA WARRANTY POLICY

This warranty policy applies only to products distributor or sold in the Malaysia. In the event that performance failures or defect fault during the warranty period, Bellicose will provide maintenance service.
Product
Warranty  Period
Item
Hub 
12 months 
Parts cost & labour Cost
Sensor 
12 months 
Parts cost & labour Cost
Controller 
12 months 
Parts cost & labour Cost
Smart Lock & Smart Curtain
24 months 
Parts cost & labour Cost
Term of Warranty
  • All replacement part and accessories are genuine from the manufacturing.
  • Replacement parts will be entitled for original remaining warranty period of 3 months from the date of the replacement warranty, whichever is longer.
Warranty Instructions and Principles
  • A valid of proof of purchase or invoice are required to ensure the basic guarantee of your rights,
  • please be sure to keep them safe.
  • If you lost the proof of purchase or invoice or unable to provide valid copy, we will be comparing
  • the date exactly manufacture for the product to serve as the de-factor purchase date.
  • Product purchased overseas do not entitle for warranty service.
Instruction For Out of Warranty
This warranty does not cover man-made damage nor any of the following conditions, however, paid repair service is available.
  • Beyond the warranty period.
  • Without proof of purchase, however an exception can be granted if the customer can prove that the product is within the warranty period.
  • Product is damaged due to improper use (such as falling, squeezing, water damage, etc.)
  • Damage and malfunction due to uncontrollable external forces (such as floods, fires, earthquakes and lightning strikes.)
  • Failure to use and maintain the product according to the instructions that lead to damage or malfunction, such as use under extreme temperatures, etc.
  • Product natural wear and tear (for example: cover, buttons, etc)
  • Disassembly, self-repair, modification and other human behaviour that caused damage.
Other Information
If the service policy conflicts with national laws and regulations, all the laws and regulations of the country shall take priority.
 

DIVOOM WARRANTY POLICY

WARRANTY INFORMATION

This product is covered by a limited warranty from Divoom Malaysia by LUMOS DISTRIBUTION SDN BHD
 

LIMITED WARRANTY

  1. If you believe your product is defective within the warranty period, please bring the product back to where the product was initially purchased. Alternatively, or within any other questions or concerns, please call customer support at +03 7772 5857, or contact us via email at [email protected]
  2. If within 12 months of purchase this device or any part thereof is proven to be defective by reason of faulty workmanship or defects in materials, we will replace the same free of charge on brand new condition.
  3. The sales invoice or receipt with the date and source of purchase must be presented together with the defective unit. We cannot validate the product warranty information without an invoice.
  4. The warrant does not cover product failures which have been caused by use of accessories other peripheral devices which are not Divoom branded original accessories intended for use with the product.
  5. The warranty does not cover product failures caused by: modification, repaired and disassembled by any person who is not authorized by the manufacture.
  6. The warranty is non-transferable. Any defective unit or part shall become property of the manufacture.
  7. Warranty does not cover any damage caused by misuse, drop, hit or negligent.
  8. Customer is responsible for the return shipping charges.
 

Service Centre Address : 

Attn: Kelly
Lumos Distribution Sdn. Bhd.
15-13, Menara K1, Lorong 3/137C,
Off Jalan Klang Lama,
58200 Kuala Lumpur, Malaysia.
Tel: 011 2809 8112

DREAME WARRANTY POLICY

 
  1. The warranty starts from the day the Customer purchases the product. 
  2. To enjoy the full after-sales service and support, Customers are advised to immediately register their product at the point of purchase or at the point of receiving the product (for purchases made via online channels). Customers are required to keep invoices as proof of purchase.
  3. The after-sales service and warranty protection is only valid in Malaysia and is provided by Authorized Service centers (ASC). All repairs will be conducted in an ASC only unless specifically mentioned otherwise.
  4. All products are also covered by a 7-day Dead-On-Arrival (DOA) protection from the date of purchase. A DOA product is defined when the main components of the product (except accessories and consumable parts) are damaged or non-functional after the first time it is removed from the original product packaging.   
  5. Warranty Coverage:
Product
Main Components
Warranty Period
Cordless Vacuum Cleaner Series
Main Body
(Dust cup, main nozzle, main body, metallic rod, carbon fiber rod, adapter, pinboard, display screen, water tank)
2 years
Motor
(Main body motor, mini motorised brush motor)
2 years
Battery pack
1 year
Accessories / Consumables parts
(All kinds of filters, mop, brushes, flat suction, extension hose, flexible adapter)
No warranty
Robot Vacuum Series
Main Body
(Main controller circuit board, camera, driving wheels, blower, sensors, dust bin, water tank, charging dock)
2 years
Battery pack
1 year
Consumables parts
(All kinds of filters, mop, brushes, flat suction, extension hose, flexible adapter, dust bags)
No warranty
  1. Limitations on Warranty. This warranty is void or does not cover in the event faults and damages were caused by either one of the following cases:
    • Product is not supplied by Dreame Malaysia.
    • Lack of Proof of purchase
    • Use of product which is not in accordance with the “Usage Restrictions” in the User Manual. 
    • The product serial number or warranty seal is illegible or has been removed, erased, defaced, altered, and/or tampered.
    • If any parts of the product are missing due to unauthorised modifications.
    • Cracks, dents or scratches on the product.
    • Damages due to use of incompatible charging devices and power adapters. 
    • Liquid damages to any parts and components. 
    • Use of the product other than for normal domestic purposes eg:  in an environment with corrosive objects, industrial chemicals, metal or other microparticles. 
    • Deterioration/ reduction of run time due to deterioration of battery performance over time. 
    • Deterioration/ reduction of suction power due to deterioration of battery performance over time and /or lack of regular care and maintenance .  
    • Deterioration of the product and consumables (all types of brush, mop pads, filter, dust bag, water container) caused by normal wear and tear, including but not limited to rust, stains and discoloration.
    • Water leaks or blockage caused by residual chemical stains, built-ups due to the use of non-recommended detergents.
  2. Dreame Malaysia reserves the right to determine whether a product is "Out of Warranty" at the company’s sole discretion according to the standards listed above.
  3. Dreame Malaysia reserves the right to determine whether a product is "Out of Warranty" or “ Dead On Arrival (DOA) at the company’s sole discretion in the event the warranty terms provided by
    Dreame Malaysia's authorised resellers differ. 
  4. Service of Out of Warranty products can be provided at a fee. A quote shall be provided only by Dreame or its ASC. 
  5. To submit a warranty claim, kindly log on to dreame.my and create a Repair Request ticket. You will be provided with a Repair Request Number.
  6. Once the Repair Request Ticket is raised, we may contact you to gather more information which may include the following:
    •  To gather more personal contact information and/or to understand the issue better 
    •  Guide you through basic troubleshooting steps
    •  Provide instructions on how to return the product to us for inspection. Customers who wishes to return the unit via Dreame's authorised resellers are advised to expect a longer lead time due to additional time required to ship the unit(s) to the ASC. 
  7. Once the product has been returned to the ASC, the product will be tested and verified to identify the causes of failures/ defects within 14 working days.
  8. As part of your return, you do not have to include any unaffected parts/ accessories. If you are sending the package to us by courier, please use a traceable service. Please include the Repair Request number on the air waybill/consignment note of the parcel and the Repair Request Form. 
  9. Once your product has been repaired or you’re given a replacement unit, we will notify you through all contact information provided by you. 
  10. The Customer agrees that the decision to repair instead of a brand new replacement by the ASC is final and further appeals or dispute shall not be entertained.
  11. The Customer agrees that any replacement unit provided shall be limited to the specific part that was previously faulty. 
  12. In the event the product could not be repaired due to various reasons, the ASC may offer you another item of equal or greater value or offer a cash refund. 
  13. Customers located in the Klang Valley are advised to pick up repaired/replacement unit within 3 months from the date of the completion of the Repair Request. For Customers located out of the Klang Valley, you will receive your repaired/ replacement unit via courier. 
  14. Customers who have returned their units via Dreame's authorised dealers are advised to expect a longer lead time due to additional time required to ship the unit(s) from the ASC back to the dealers’ shop for your eventual collection.  
  15. The product will continue to be warranted for the remaining period of your original warranty, or 60 days from the date of the completion of your claim, whichever is longer. 
  16. Dreame Malaysia reserves the right to update this Warranty Policy without notice.
Authorised Service Centre
Ground Floor,
Wisma Uniqbe
149, Jalan Maharajalela
50460 Kuala Lumpur
Call : 03-9226 0932
 

PERSONAL DATA PRIVACY NOTICE TO DREAME MALAYSIA CUSTOMERS

 
Dear valued customers,
This privacy notice for personal data (“Personal Data Privacy Notice”) is issued to all customers Dreame Malaysia (“Dreame”), pursuant to the statutory requirements of the Personal Data Protection Act 2010 (“PDPA”).
When you share your personal data with us, the data will be securely stored to enable us to communicate with you, provide fulfilment services, respond to your enquiries, send you product updates or promotions offered by Dreame and other purposes required to operate and maintain our service level to you. If you do not provide us with your personal data, or do not consent with this Personal Data Privacy Notice, we will not be able to effectively provide products and/or services to you, if at all.
We value your privacy and will not disclose any of your personal data to any third party without your consent except to
  1. Dreame Limited, our suppliers, business partners, appointed agents/ service providers, within or outside Malaysia, where necessary, that provide related products and/or services in connection with our business,
  2. to whom we are compelled or required under the law to disclose
You have the right to request for access to, request for a copy of, request to update or correct your personal data held by us. You have the right at any time to request us to limit the processing and use of your personal data. (for example, requesting us to stop sending you any marketing and promotional materials or contacting you for marketing purposes).
Your written request should be addressed to:
Address: Uniqbe (M) Sdn Bhd, 149-151 Jalan Maharajalela, 50460 Kuala Lumpur. Email : [email protected]
By submitting your personal data to us, you consent to us processing your personal data in accordance with this Personal Data Privacy Notice. We will also take it that all personal data provided by you is accurate and complete, and that none of it is misleading or out of date. You will promptly update us in the event of any change to your personal data.
We reserve the right to update and amend this Personal Data Privacy Notice from time to time. We will notify you of any amendments to this Personal Data Privacy Notice via announcements on our website or other appropriate means. If we amend this Personal Data Privacy Notice the amendment will only apply to personal data collected after we have posted the revised Personal Data Privacy Notice.
In accordance to Section 7(3) of the PDPA, this Personal Data Privacy Notice is issued in both English and Bahasa Malaysia. In the event of any inconsistencies or discrepancies between the English version and the Bahasa Malaysia version, the English version shall prevail.

PEMBERITAHUAN PRIVASI DATA PERIBADI KEPADA PELANGGAN DREAME MALAYSIA

Pelanggan yang dihormati,
Pemberitahuan privasi ini untuk data peribadi ("Pemberitahuan Privasi Data Peribadi") dikeluarkan kepada semua pelanggan Dreame Malaysia ("Dreame"), sesuai dengan syarat Akta Perlindungan Data Peribadi 2010 ("PDPA").
Apabila anda berkongsi data peribadi anda dengan kami, data akan disimpan dengan selamat untuk membolehkan kami berkomunikasi dengan anda, memberikan perkhidmatan penghantaran, menjawab pertanyaan anda, menghantar promosi yang ditawarkan oleh Dreame dan tujuan lain yang diperlukan untuk mengendalikan dan mengekalkan tahap perkhidmatan kami kepada anda. Sekiranya anda tidak memberikan data peribadi anda kepada kami, atau tidak bersetuju dengan Notis Privasi Data Peribadi ini, kami tidak akan dapat memberikan produk dan / atau perkhidmatan kepada anda dengan berkesan.
Kami menghargai privasi anda dan tidak akan mendedahkan data peribadi anda kepada pihak ketiga tanpa persetujuan anda kecuali untuk
  1. Dreame Limited, pembekal kami, rakan niaga, ejen / penyedia perkhidmatan yang dilantik, di dalam atau di luar Malaysia, jika perlu, yang menyediakan produk dan / atau perkhidmatan yang berkaitan dengan perniagaan kami,
  2. kepada siapa yang diperlukan di bawah Akta
Anda berhak untuk meminta akses, salinan, mengemas kini data peribadi anda pada bila bila masa dan mempunyai hak untuk meminta kami menghentikan penggunaan data peribadi anda. (contohnya, meminta kami berhenti mengirimkan bahan pemasaran dan promosi kepada anda atau menghubungi anda untuk tujuan pemasaran).
Permintaan bertulis anda harus ditujukan kepada:
Alamat: Uniqbe (M) Sdn Bhd, 149-151 Jalan Maharajalela, 50460 Kuala Lumpur. E-mel: [email protected]
Dengan menyerahkan data peribadi anda kepada kami, anda mengizinkan kami memproses data peribadi anda. Kami juga berpendapat bahawa semua data peribadi yang anda berikan adalah tepat dan lengkap, dan tidak ada data yang mengelirukan. Anda akan segera memberitahu kami sekiranya terdapat perubahan pada data peribadi anda.
Kami berhak untuk mengemas kini dan mengubah Pemberitahuan Privasi Data Peribadi ini dari semasa ke semasa. Kami akan memberitahu anda mengenai sebarang perubahan pada Pemberitahuan Privasi Data Peribadi ini melalui pengumuman di laman web kami atau cara lain yang sesuai. Sekiranya kami mengubah Pemberitahuan Privasi Data Peribadi ini, pindaan hanya sah untuk data peribadi yang dikumpulkan setelah kami menyiarkan Notis Privasi Data Peribadi terbaharu.
Sesuai dengan Seksyen 7 (3) PDPA, Notis Privasi Data Peribadi ini dikeluarkan dalam Bahasa Inggeris dan Bahasa Malaysia. Sekiranya terdapat percanggahan antara versi Bahasa Inggeris dan versi Bahasa Malaysia, versi Bahasa Inggeris akan diguna pakai.
Date of issuance of this Personal Data Privacy Notice: 17 February 2021

ECOVACS WARRANTY POLICY

Warranty Statement
OVERVIEW:
Our goods come with guarantees that cannot be excluded under the local consumer law. You may be entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure, Ecovacs is entitled to choose between providing you with a repair, replacement or refund. To obtain compensation, you will need to provide documentary evidence of the loss or damage suffered, and documentary evidence that such loss or damage was a reasonably foreseeable consequence of a failure by Ecovacs to comply with a consumer guarantee under the local consumer law. Such evidence may include photographs, statutory declarations, receipts or reports (e.g. form your doctor), depending on the loss or damage.
REMEDY:
In addition to any rights and remedies you may have under the local consumer law and any other applicable law, if your ECOVACS product becomes defective due to faulty materials or workmanship within a warranty period (defined below) from the date of purchase, we guarantee to:
--Replace or repair all defective parts, free of charge (shipping and handling cost may be charged); or 
--Repair products free of charge; or
- Replace the unit with a new or refurbished unit free of charge
WARRANTY PERIOD:
Coverage under this warranty is limited to the following time periods:
At least a period of 12 months from the date of purchase. The warranty period may be longer than 12 months according to the local consumer law
WHAT IS NOT COVERED?
- Worn out components such as battery of remote control, battery of safety pod, cleaning cloth and mop, filter, sponge filter, main brush, main brush cover, side brush, cleaning solution, squeegee.
- Malfunction or damage caused by commercial use or other not-home use.
- Malfunction or damage caused by home renovation debris/sand/dust, or other chemical/metal grains/ liquid.
- Malfunction or damage due to natural disasters such as floods, fires or lightning, etc.
- Malfunction or damage due to human negligence such as dropping the unit, immersing it in liquid, or improper voltage input by incorrect operations.
- Damage or failure caused by not following the Instruction Manual.
- Machine was damaged by foreign objects, substances or accidents.
- Machine has been used for rental purposes.
- Machine purchased from unauthorized dealers/resellers.  
- Machine purchased from oversea markets
- Machine has been repaired or modified by any unauthorized parties
- Damage/failure caused by NOT using ECOVACS spare parts (not including remote control battery).
TO OBTAIN ECOVACS WARRANTY SUPPORT:
For claims under this ECOVACS Limited Warranty Statement, please write us an email or contact the ECOVACS helpline.
- Visit https://www.ecovacs.com/global/support/contact-us/ to get direct contact of service center in your area.
- If you have any problem with our products, please visit https://www.ecovacs.com/global/support/
- To make a claim you will need to provide your proof of purchase in the form of a valid receipt that displays the date and place of purchase. Provide the SN which can be found from your product or the packaging, e.g. E0000205614614270004
any warranty claim can send email to [email protected] or contact number at 03-7956 6300

EZVIZ WARRANTY POLICY

Limited Warranty

Thank you for purchasing EZVIZ products. This limited warranty gives you, the original purchaser of the EZVIZ product,specific legal rights. You may also have other legal rights that vary by state, province or jurisdiction. This warranty applies only to the original purchaser of the product. “Original purchaser” means any consumer having purchased the EZVIZ product from an authorized seller. The disclaimers, exclusions, and limitations of liability under this limited warranty will not apply to the extent prohibited by applicable law.
No distributor, reseller, agent, or employee is authorized to make any modification, extension, or addition to this limited warranty.
Your EZVIZ product is warranted for a period of one (1) year [two (2) years for EU regions] from the date of purchase against defects in materials and workmanship, or such longer period as may be required by law in the country or state where this product is sold, when used normally in accordance with user manual.
You can request warranty service by contacting us at the contact information in Contact Us.
For any defective EZVIZ products under warranty, EZVIZ will, at its option, (i) repair or replace your product free of charge; (ii) exchange your product with a functional equivalent product; (iii) or refund the original purchase price, provided you provide the original purchase receipt or copy, brief explanation of the defect, and return the product in its original packaging. At EZVIZ’s sole discretion, repair or replacement may be made with a new or refurbished product or components.  This warranty does not cover the postal cost, insurance and any other incidental charges incurred by you in returning the product.
Except where prohibited by applicable law, this is your sole and exclusive remedy for breach of this warranty.  Any product that has either been repaired or replaced under this limited warranty will be covered by the terms of this warranty for the longer of ninety (90) days from the date of delivery or the remaining original warranty period.
This warranty does not apply and is void:
·         If the warranty claim is made outside the warranty period or if the proof of purchase is not provided. 
·         For any malfunction, defect or failure caused by or resulting from the evidence of impact, mishandling ,tampering, use contrary to the applicable instruction manual, incorrect power line voltage, accident, loss, theft, fire, flood or other Acts of God, shipping damage or damage resulting from repairs performed by unauthorized personnel. 
·         For any consumable parts, such as batteries, where the malfunction is due to the normal aging of the product.
·         Cosmetic damage, including but not limited to scratches, dents and broken plastic on ports.
·         Any software, even if packaged or sold with EZVIZ hardware.
·         For any other damages free from defects in material or workmanship.
·         Routine cleaning, normal cosmetic and mechanical wear and tear.
DISCLAIMER OF WARRANTIES
EXCEPT AS STATED ABOVE IN THIS WARRANTY, AND TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, EZVIZ DISCLAIMS ALL EXPRESS, IMPLIED, AND STATUTORY WARRANTIES AND CONDITIONS WITH RESPECT TO THE PRODUCT, INCLUDING THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, THE DURATION OF ANY APPLICABLE IMPLIED WARRANTIES OR CONDITIONS TO THE DURATION OF THIS WARRANTY, THE SECURITY OF THE PRODUCT, OR AVAILABILITY AND RELIABILITY OF PRODUCT INFORMATION OR DATA.
NOTE: SOME JUSRISDICTIONS DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS, SO THE ABOVE LIMITATION MAY NOT APPLY TO YOU.
LIMITATION OF DAMAGES
IN NO EVENT WILL EZVIZ BE LIABLE FOR ANY CONSEQUENTIAL, INCIDENTAL, EXEMPLARY, OR SPECIAL DAMAGES, INCLUDING ANY DAMAGES FOR LOST DATA OR LOST PROFITS, ARISING FROM OR RELATING TO THIS WARRANTY OR THE PRODUCT, AND EZVIZ’S TOTAL CUMULATIVE LIABILITY ARISING FROM OR RELATED TO THIS WARRANTY OR THE PRODUCT WILL NOT EXCEED THE AMOUNT ACTUALLY PAID FOR THE PRODUCT BY THE ORIGINAL PURCHASER.
NOTE: SOME JUSRISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU.
LIMITATION OF LIABILITY
ALL PRODUCT INFORMATION AND DATA IS PROVIDED FOR YOUR CONVENIENCE, “AS IS”, AND “AS AVAILABLE.”  EZVIZ DOES NOT REPRESENT, WARRANT, OR GUARANTEE THAT PRODUCT INFORMATION AND DATA WILL BE AVAILABLE, ACCURATE, OR RELIABLE OR THAT PRODUCT INFORMATION AND DATA OR USE OF THE PRODUCT WILL PROVIDE SAFETY IN YOUR HOME.  YOU USE ALL PRODUCT INFORMATION, DATA, AND THE PRODUCT AT YOUR OWN DISCRETION AND RISK.  YOU WILL BE SOLELY RESPONSIBLE FOR (AND EZVIZ DISCLAIMS) ANY AND ALL LOSS, LIABILITY, OR DAMAGES, INCLUDING TO YOUR WIRING, FIXTURES, ELECTRICITY, HOME, PRODUCT, PRODUCT PERIPHERALS, COMPUTER, MOBILE DEVICE, AND ALL OTHER ITEMS AND PETS, RESULTING FROM YOUR USE OF THE PRODUCT INFORMATION, DATA, OR PRODUCT.  PRODUCT INFORMATION AND DATA PROVIDED BY EZVIZ IS NOT INTENDED AS A SUBSTITUTE FOR DIRECT MEANS OF OBTAINING THE INFORMATION.  FOR EXAMPLE, A NOTIFICATION PROVIDED THROUGH THE PRODUCT IS NOT INTENDED AS A SUBSTITUTE FOR AUDIBLE AND VISIBLE INDICATIONS IN THE HOME AND ON THE PRODUCT, NOR FOR A THIRD PARTY MONITORING SERVICE.
Contact Us
Please do not hesitate to contact us through the below contact information, with any questions.
US & Canada
[email protected]
Europe (ex. UK & Ireland)
[email protected]
UK & Ireland
[email protected]
Asia (ex. MSA and India)
[email protected]
Mainland Southeast Asia
[email protected]
India
[email protected]
Australia & New Zealand
[email protected]
Latin America (ex. Mexico)
[email protected]
Mexico
[email protected]
Middle East & North Africa
[email protected]
Africa (ex. North Africa)
[email protected]
CIS (ex. Russia)
[email protected]
Russia
[email protected]
Other Regions
[email protected]

GOOGLE WARRANTY POLICY

Device: 1-year warranty
Screen: 6-month warranty
Power Adapter: 3-month warranty
We offer the following warranty coverage for the mentioned devices:
  1. Device: The device is covered by a 1-year warranty from the date of purchase. This warranty ensures that the device will be free from defects in materials and workmanship during normal use. If any issues arise within the warranty period, we will repair or replace the device at no additional cost.
  2. Screen: The screen comes with a 6-month warranty. This warranty covers any manufacturing defects or malfunctions that may occur during the first 6 months of use. If any problems arise with the screen within this period, we will provide a repair or replacement.
  3. Power Adapter: The power adapter is covered by a 3-month warranty. This warranty covers any manufacturing defects or faults that may occur within the first 3 months of use. If any issues arise with the power adapter during this period, we will offer a repair or replacement.
Please note that the warranties mentioned above cover manufacturing defects and malfunctions under normal use conditions. The warranty does not cover damages caused by accidents, misuse, or unauthorized repairs.
For any warranty claims or assistance, please contact our customer support team, providing proof of purchase and a detailed description of the issue. Our team will be happy to assist you and ensure a smooth warranty process.
We strive to provide reliable products and stand behind their quality with our warranty coverage.
 

GRAVASTAR WARRANTY POLICY

All GravaStar products are covered under a 12-month limited warranty, which starts on the date of purchase. This limited warranty covers any manufacturing or workmanship defects that might occur. It is extended only to the original end-use purchaser or the person receiving the product as a gift and shall not be extended to any other person or transferee. 
This limited warranty does not cover loss, wear and tear, accidents, or damages and defects from misuse/abuse, modification or negligence (such as but not limited to exposure to chemicals, caustic substances, open flame, high heat, and sharp objects.) Unauthorized repair, modification or customisation of your product voids this warranty.

HARMAN KARDON WARRANTY POLICY

Registration is mandatory, which can be done at https://ew.swap-asia.com/
LIMITED WARRANTY
HARMAN International Industries, Incorporated (“HARMAN”) is the manufacturer and through its local subsidiary, warrants to you that the Product (including components provided in/with the Product) will be free from defects in workmanship and materials for a period of ONE year from the date of retail purchase by you (the “Warranty Period”). During the Warranty Period, the Product (including components), will be repaired or replaced at HARMAN’s option, without charge for either parts or labor OR at HARMAN’s sole option, the price of the Product may be refunded, subject to depreciation based on your purchase price for the Product pro-rated over the remaining balance of the Warranty Period. Any warranty service or replacement of parts will not extend the Warranty Period.
The Limited Warranty does not cover defects which are a result of: (1) damage caused by accident, unreasonable use or neglect (including the lack of reasonable and necessary maintenance); (2) damage during shipment (claims must be presented to the carrier); (3) damage to, or deterioration of, any accessory or decorative surface; (4) damage resulting from failure to follow instructions contained in your owner’s manual; (5) damage resulting from the performance of repairs by someone other than an authorized Harman Kardon service center; (6) deterioration of components parts, the nature of which is to become worn or depleted with use, such as batteries and headphone ear pads.
Furthermore, this Limited Warranty covers only actual defects within the Product itself, and does not cover the cost of installation or removal from a fixed installation, setup or adjustments, claims based on misrepresentation by the seller, performance variations resulting from installation-related circumstances such as source quality or AC power or Product modifications, any unit on which the serial number has been effaced, modified or removed, or units used for other than home use. This Limited Warranty is valid only for Harman Kardon products purchased from an authorized dealer.
Except to the extent expressly prohibited in your jurisdiction by applicable law, all implied warranties, including fitness for a particular purpose and merchantability are hereby excluded and in no event shall HARMAN or any HARMAN subsidiary be liable for any indirect, direct, incidental, special or consequential loss or damages whatsoever (including, without limitation, other pecuniary loss) arising out of the use of or inability to use the Product, even if HARMAN and/or a HARMAN subsidiary have been advised of the possibility of such damages. To any extent that HARMAN cannot lawfully disclaim implied warranties under this Limited Warranty, all such implied warranties are limited in duration to the duration of this warranty. Some jurisdictions do not allow the exclusion or limitation of incidental or consequential damages or exclusions or limitations on the duration of implied warranties or conditions, so the above limitations or exclusions may not apply to you. This warranty gives you specific legal rights, and you may also have other rights that vary by jurisdiction.
HOW TO OBTAIN WARRANTY SERVICE
Contact the dealer who sold you this Product, or contact Harman Kardon customer support using the contact information on the relevant country specific support website for your Product to request warranty service. To validate your right to this Limited Warranty, you must provide the original sales invoice or other proof of ownership and date of purchase. Do not return your Product without prior authorization from the corresponding dealer or HARMAN. Warranty repair of the HARMAN Product must be carried out by an authorized dealer or service center. Unauthorized warranty repair will void the warranty and is performed at your sole risk.
You are also welcome to consult the relevant country specific HARMAN support website for your Product for helpful hints.
WHO PAYS FOR WHAT
This Limited Warranty covers all expenses for labor and materials required for the repair OR replacement of the Product that is found to be defective, and a reasonable return shipping charge within the country of repair. Please be sure to save the original shipping carton(s), because a charge will be made for additional cartons/packaging,
You will be charged for the cost of examining a unit that is not in need of repair (including resulting shipping costs), or for necessary repairs not covered by this Limited Warranty.
We sincerely thank you for your expression of confidence in Harman Kardon. We wish you many years of listening pleasure.

EXTENDED WARRANTY
HARMAN International Industries, Incorporated (“HARMAN”) is the manufacturer and through its local distributor, Swap Logistics Distribution Sdn. Bhd (“SWAP”), warrants to you that the Product (including components provided in/with the Product) will be free from defects in workmanship and materials for an extended period of ONE year from the end of the Limited Warranty Period (the “Extended Warranty Period”). This Extended Warranty Period is only applicable if the purchaser has registered for the Extended Warranty Period with SWAP. The Extended Warranty coverage is capped to the retail price listed in the sales invoice and shall be in accordance with the terms and conditions of the Manufacturer’s Warranty of the equipment including any exclusion therein provided. During the Extended Warranty Period, the Product (including components), will be repaired or replaced at SWAP’s option, for either parts or labor OR at SWAP’s sole option, the price of the Product may be refunded, subject to depreciation based on your purchase price for the Product pro-rated over the remaining balance of the Extended Warranty Period. Any warranty service or replacement of parts will not extend the Extended Warranty Period.
The Extended Warranty does not cover defects which are a result of: (1) damage caused by accident, unreasonable use or neglect (including the lack of reasonable and necessary maintenance); (2) damage during shipment (claims must be presented to the carrier); (3) damage to, or deterioration of, any accessory or decorative surface; (4) damage resulting from failure to follow instructions contained in your owner’s manual; (5) damage resulting from the performance of repairs by someone other than an authorized Harman Kardon service center; (6) deterioration of components parts, the nature of which is to become worn or depleted with use, such as batteries and headphone ear pads.
Furthermore, this Extended Warranty covers only actual defects within the Product itself, and does not cover the cost of installation or removal from a fixed installation, setup or adjustments, claims based on misrepresentation by the authorized dealer, performance variations resulting from installation-related circumstances such as source quality or AC power or Product modifications, any unit on which the serial number has been effaced, modified or removed, or units used for other than home use. This Extended Warranty is valid only for selected Harman Kardon products purchased from an authorized dealer. The Extended Warranty coverage for repairs includes the cost of labour and parts. Parts repair/replaced by Swap will be supported with up to 90 days warranty. 
In an event that the equipment is deemed beyond economic repair (such decision to be final), we will compensate you with either:
  1. an equivalent replacement model where the value will not exceed the original purchase price or the claim balance (whichever is lower) of the equipment OR
  2. a refurbished model and the replaced equipment or parts becomes our property. Upon acceptance of replacement, the Extended Warranty shall be deemed expired or lapsed and will cease to have effect.
EXTENDED WARRANTY COVERAGE VALUE
The accumulated repair value of the purchased Product (“Accumulated Repair Value”) undertaken by us under the Extended Warranty shall not exceed the value of retail price paid by you while it is still in force. Upon reaching the full Accumulated Repair Value, the coverage will cease, and the Extended Warranty will expire or lapse. Repair value refers to the cost of the labor and parts of the repair carried out. Any cost of repair which exceeds the Accumulated Repair Value shall be borne by you.
Except to the extent expressly prohibited in your jurisdiction by applicable law, all implied warranties, including fitness for a particular purpose and merchantability are hereby excluded and in no event shall HARMAN and/or SWAP be liable for any indirect, direct, incidental, special or consequential loss or damages whatsoever (including, without limitation, other pecuniary loss) arising out of the use of or inability to use the Product, even if HARMAN and/or SWAP have been advised of the possibility of such damages. To any extent that HARMAN cannot lawfully disclaim implied warranties under this Extended Warranty, all such implied warranties are limited in duration to the duration of this warranty. Some jurisdictions do not allow the exclusion or limitation of incidental or consequential damages or exclusions or limitations on the duration of implied warranties or conditions, so the above limitations or exclusions may not apply to you. This warranty gives you specific legal rights, and you may also have other rights that vary by jurisdiction.
HOW TO OBTAIN EXTENDED WARRANTY SERVICE
Contact SWAP customer support using the contact information on the relevant country specific support website for your Product to request for Extended Warranty service. To validate your right to this Extended Warranty, you must be first registered with Swap for the Extended Warranty Period when the Product is purchased and provide the original sales invoice or other proof of ownership and date of purchase. Do not return your Product without prior authorization from SWAP. Extended Warranty repair of the HARMAN Product must be carried out by SWAP’s authorized service center. Unauthorized warranty repair will void the Extended Warranty and is performed at your sole risk.
You are also welcome to go to SWAP’s website for details of this Extended Warranty.
WHO PAYS FOR WHAT
This Extended Warranty covers all expenses for labor and materials required for the repair OR replacement of the Product that is found to be defective, and a reasonable return shipping charge within the country of repair. Please be sure to save the original shipping carton(s), because a charge will be made for additional cartons/packaging,
You will be charged for the cost of examining a unit that is not in need of repair (including resulting shipping costs), or for necessary repairs not covered by this Extended Warranty.
We sincerely thank you for your expression of confidence in Harman Kardon. We wish you many years of listening pleasure.
 
  1. What is covered in the Extended Warranty?
    Same product defect coverage as the first year manufacturer’s warranty. Kindly refer to the T&Cs for more details.
  2. What is the period of the Extended Warranty?
    The first 12 months will be covered by the manufacturer’s warranty, and the Extended Warranty will be from month-13 until month-24.
  3. What are the device models currently being covered under this program?
    Please check for the Extended Warranty sticker located on your device box/packaging to know if the device is in Extended Warranty program.
  4. How many times can a customer claim for extended warranty?
    There’s no limit as per within the valid period, subjected to the Terms and Conditions (‘Extended Warranty Coverage Value’).
  5. What information is needed for the verification of the extended warranty during a claim?
    You must be registered on our registration website(https://ew.swap-asia.com/).
    Please have a copy of the receipt or other proof of ownership, date of purchase and serial number of the unit.
  6. I cannot access the registration website to register/the website is not functioning ?
    Kindly reach out to our Call Centre agents at +603-79402977 for assistance and advice.
  7. How do I ensure that all my details are successfully submitted upon registering?
    The registration website will send a confirmation email after you have completed the registration process.
    Please check your spam/junk mailbox for the email from [email protected]just in case your mail account accidentally rejects it.
  8. I lost a copy of my receipt, what should I do?
    Kindly obtain a copy from your retailer. If there’s no longer a hardcopy of your receipt, a snapshot of the retailer’s copy of receipt will suffice.
  9. What is the Call Centre operating hours?
    Monday to Fridays;  9.30 am to 6.30 pm
  10. How do I send my device in during the Extended Warranty claim?
    1. Walk-in to Swap HQ at address below:
      L2-3, LEVEL 2, WISMA KEMAJUAN,
      2, JALAN 19/1, SEKSYEN 19,
      46300 PETALING JAYA,
      SELANGOR, MALAYSIA
    2. Ask your retailer for assistance with the claim.
    3. Courier to us at the same address above
      * Please do not return your Device without prior authorization from Swap
  11. Who pays for the courier services of the device to Swap and from Swap?
    Sending the device using courier services to Swap is at customer’s expense. The repaired / replaced device from Swap back to the customer will be borne by Swap.
  12. How will I know the status of the claim
    You can contact us at 03-7940 2977 and the Call Centre agents will check the status for you.
  13. How long will the claims process take?
    Depending on the extend of the defect and availability of parts, the Call Centre agents will review your case and provide the best estimated turnaround time.
  14. Is the Extended Warranty transferable to other device of the same brand?
    No, each Extended Warranty is solely for one(1) specific device.
  15. When can I register for the Extended Warranty?
    Please register on the registration website within 1 month from your date of purchase.
 

IMOO WARRANTY POLICY

IMOU WARRANTY POLICY

JBL WARRANTY POLICY

 GBU Malaysia Terms and Conditions of Warranty

  • This limited warranty is valid only for GBU products purchased in Malaysia and is non-transferable.
  • This limited warranty is void if the factory-applied model and serial number are intentionally altered, modified or removed.
  • This limited warranty is VALID for warranty-registered GBU products or having valid Proof of Purchase.
  • GBU warrants that its products are free from defects in materials and workmanship and in conformity with respective specifications, for a period stated in the table below - counting from the date of delivery or date of purchase which is stated in Proof of Purchase.

    All Item comes with a 1-Year warranty. Kindly register the product at https://support.jbl.com/my/en/product-registration 

Brand

Category

Warranty Period

Malaysia

Global Warranty

JBL

Soundbars / Subwoofer

1-Year

No

Portable Speakers

1-Year

Headphones / Earphones / True Wireless

1-Year

Gaming Headphones / Speakers

1-Year

Partyboxes

1-Year

Radios

1-Year

 

  • GBU shall, at its sole discretion, either repair or replace products without charging any technical labour fee and repair parts cost to the customer if defects arise within the warranty period. Customers need to bring the products to GBU's authorized service centres within the warranty period. In case of repair or replacement, GBU shall own all the parts removed from the defective products. GBU may use new and/or reconditioned parts made by various manufacturers in performing warranty repairs and replacing products. Even if GBU repairs or replaces a product, its original stated warranty period is not extended.
  • With respect to all service provided, it is the customer's responsibility prior to product service to back up the contents of their hard drive/internal memory, where applicable, including any data they have stored or software they have installed on the hard drive/internal memory. It is likely that those contents of the hard drive/internal memory will be lost or reformatted in the course of service, and GBU will not be responsible for any damage to or loss of any programs, data, or other information stored on any media or any part of any product serviced hereunder or any consequential damages resulting from there.
  • If during the repair of products, the contents of the hard drive/internal memory are altered, deleted, or in any way modified, GBU is not responsible whatsoever. The product will be returned to the customer configured as originally purchased (subject to availability of software).
  • Customers must remove all third-party hardware, software, features, parts, options, alterations, and attachments not warranted by GBU prior to sending the product to GBU for service. GBU is not liable for any loss or damage to these items.
  • This warranty is limited and does not cover the following conditions, in addition to any consumable items supplied with the product, accessory products not contained within the product (such as straps, belts, fabric/silicone casings, etc.), cosmetic damages, and damage or defects resulting from misuse, abuse, or negligence, fire, water (excluding usage within waterproofing rating for waterproofed products), acts of nature, unauthorized repairs, modifications, or alterations:
    • Improper maintenance or repair, including the installation of parts or accessories that do not meet the quality and specifications of the original parts.
    • Misuse, abuse, neglect, and improper installation of the product.
    • Usage of incorrect electrical supply/voltage.
    • Usage that does not adhere to the instructions provided in the product's manual.
    • Accidental or intentional damages caused to the product.
    • Corrosion, rust, or stains that occur over time.
    • Normal wear and tear resulting from regular use.
    • Breakdowns caused by other appliances or external factors.
    • Damages incurred due to unsuitable packaging and/or shipment methods.
    • Damages resulting from natural disasters, acts of war, or public disturbances.
    • Repairs or alterations performed by an unauthorized agency. All repairs must be carried out by the authorized GBU Service Centres.
    • and any other exclusions as outlined in this Warranty Coverage for GBU products in Malaysia.

LEVOIT WARRANTY POLICY

Effective Date: January 4, 2023
Register your products at https://warranty.levoit.com/warranty to stay up to date with important product information such as product updates, limited warranties, usage and maintenance recommendations, and notifications concerning safety warnings or product recalls. Registration is not required to claim your limited warranty.
Two (2) Year Limited Consumer Product Warranty
Arovast Corporation (“Arovast”) warrants that the product shall be free from defects in material and workmanship for a period of 2 years from the date of original purchase (“Limited Warranty Period”), provided the product was used in accordance with its use and care instructions (e.g. in the intended environment and under normal circumstances).
Your Limited Warranty Benefits
During the Limited Warranty Period and subject to this limited Warranty Policy, Arovast will, in its sole and exclusive discretion, either (i) refund the purchase, (ii) repair any defects in material or workmanship, or (iii) replace the product with another product of equal or greater value. 
Who is Covered? 
This limited warranty extends only to the original consumer purchaser of the product and is not transferable to any subsequent owner of the product, regardless of whether the product transferred ownership during the specified term of the limited warranty. The original consumer purchaser must provide verification of the defect or malfunction and proof of the date of purchase to claim the Limited Warranty Benefits.
Be Aware of Unauthorized Dealers or Sellers. 
This limited warranty does not extend to products purchased from unauthorized dealers or sellers. Arovast’s limited warranty only extends to products purchased from authorized dealers or sellers that are subject to Arovast’s quality controls and have agreed to follow its quality controls.  Please be aware, products purchased from an unauthorized website or dealer may be counterfeit, used, defective, or may not be designed for use in your country. You can protect yourself and your products by making sure you only purchase from Arovast or its authorized dealers.
If you have any questions about a specific seller, or if you think you may have purchased your product from an unauthorized seller, please contact our Customer Support via [email protected].
What’s Not Covered? 
  • Normal wear and tear, including parts that might wear out over time (e.g. batteries, filters, cleaning brush, essential oil pads, etc.);
  • If the proof-of-purchase has been altered in any way or is made illegible.
  • If the model number, serial number or production date code on the product has been altered, removed or made illegible.
  • If the product has been modified from its original condition;
  • If the product has not been used in accordance with directions and instructions in the user manual;
  • To damages caused by connecting peripherals, additional equipment or accessories other than those recommended in the user manual.
  • To damages or defects caused by accident, abuse, misuse, or improper or inadequate maintenance;
  • To damages or defects caused by service or repair of the product performed by an unauthorized service provider or by anyone other than Arovast;
  • To damages or defects occurring during commercial use, rental use, or any use for which the product is not intended;
  • If the unit has been damaged, including but not limited to damage by animals, lightning, abnormal voltage, fire, natural disaster, transportation, dishwasher, or water (unless the user manual expressly states that the product is dishwasher safe).
  • Incidental and consequential damages.
  • To damages or defects exceeding the cost of the product.
Claiming Your Limited Warranty Service in 5 Simple Steps:
  1. Make sure your product is within the specified limited warranty period.
  2. Make sure you have a copy of the invoice and order ID or proof-of-purchase.
  3. Make sure you have your product. DO NOT dispose of your product before contacting us.
  4. Contact our Customer Support team via [email protected].
  5. Once our Customer Support team has approved your request, please return the product with a copy of the invoice and order ID. 
Sole and Exclusive Remedy. 
THE FOREGOING LIMITED WARRANTY CONSTITUTES AROVAST CORPORATION’S EXCLUSIVE LIABILITY, AND YOUR SOLE AND EXCLUSIVE REMEDY, FOR ANY BREACH OF ANY WARRANTY OR OTHER NONCONFORMITY OF THE PRODUCT COVERED BY THIS LIMITED PRODUCT WARRANTY STATEMENT. THIS LIMITED WARRANTY IS EXCLUSIVE, AND IN LIEU OF ALL OTHER WARRANTIES. NO EMPLOYEE OF AROVAST CORPORATION OR ANY OTHER PARTY IS AUTHORIZED TO MAKE ANY WARRANTY IN ADDITION TO THE LIMITED WARRANTY IN THIS PRODUCT LIMITED WARRANTY STATEMENT.

Disclaimer of Warranties. 
TO THE FULLEST EXTENT PROVIDED BY APPLICABLE LAW, EXCEPT AS WARRANTED IN THIS LIMITED PRODUCT WARRANTY POLICY, AROVAST CORPORATION PROVIDES THE PRODUCTS YOU PURCHASE FROM AROVAST CORPORATION “AS IS” AND AROVAST CORPORATION HEREBY DISCLAIMS ALL WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, STATUTORY, OR OTHERWISE, INCLUDING BUT NOT LIMITED TO ANY WARRANTIES OF MERCHANTABILITY, NON-INFRINGEMENT, AND FITNESS FOR PARTICULAR PURPOSE.
Limitations of Liability. 
TO THE FULLEST EXTENT PROVIDED BY APPLICABLE LAW, IN NO EVENT WILL AROVAST CORPORATION, ITS AFFILIATES, OR THEIR LICENSORS, SERVICE PROVIDERS, EMPLOYEES, AGENTS, OFFICERS, OR DIRECTORS BE LIABLE FOR:

(a) DAMAGES OF ANY KIND ARISING OUT OF OR IN CONNECTION WITH PRODUCTS PURCHASED FROM AROVAST CORPORATION IN EXCESS OF THE PURCHASE PRICE PAID BY THE PURCHASER FOR SUCH PRODUCTS, OR

(b) INDIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES EVEN IF AROVAST CORPORATION OR ONE OF ITS SUPPLIERS HAS BEEN ADVISED OF THE POSSIBILITY OR LIKELIHOOD OF SUCH DAMAGES.

AND REGARDLESS OF WHETHER CAUSED BY TORT (INCLUDING NEGLIGENCE), BREACH OF CONTRACT, OR OTHERWISE. OUR LIABILITY SHALL UNDER NO CIRCUMSTANCES EXCEED THE ACTUAL AMOUNT PAID BY YOU FOR THE DEFECTIVE PRODUCT, NOR SHALL WE UNDER ANY CIRCUMSTANCES BE LIABLE FOR ANY CONSEQUENTIAL, INCIDENTAL, SPECIAL OR PUNITIVE DAMAGES OR LOSSES, WHETHER DIRECT OR INDIRECT.

EXCEPT AS COVERED BY THIS LIMITED PRODUCT WARRANTY STATEMENT, AROVAST CORPORATION SHALL NOT BE LIABLE FOR COSTS ASSOCIATED WITH THE REPLACEMENT OR REPAIR OF PRODUCTS PURCHASED FROM IT, INCLUDING, BUT NOT LIMITED TO, LABOR, INSTALLATION, OR OTHER COSTS INCURRED BY THE USER AND, IN PARTICULAR, ANY COSTS RELATING TO THE REMOVAL OR REPLACEMENT OF ANY PRODUCT.
OTHER RIGHTS YOU MAY HAVE
SOME JURISDICTIONS DO NOT ALLOW FOR: (1) EXCLUSION OF IMPLIED WARRANTIES; (2) LIMITATION ON THE DURATION OF IMPLIED WARRANTIES; AND/OR (3) EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES; SO THE DISCLAIMERS IN THIS POLICY MAY NOT APPLY TO YOU. IN THESE JURISDICTIONS YOU HAVE ONLY THE IMPLIED WARRANTIES THAT ARE EXPRESSLY REQUIRED TO BE PROVIDED IN ACCORDANCE WITH APPLICABLE LAW.  THE LIMITATIONS OF WARRANTIES, LIABILITY, AND REMEDIES APPLY TO THE MAXIMUM EXTENT PERMITTED BY LAW. 
ALTHOUGH THIS LIMITED WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS, YOU MAY HAVE OTHER RIGHTS IN YOUR JURISDICTION. THIS STATEMENT OF LIMITED WARRANTY IS SUBJECT TO APPLICABLE LAWS THAT APPLY TO YOU AND THE PRODUCT. PLEASE REVIEW THE LAWS IN YOUR JURISDICTION TO UNDERSTAND YOUR RIGHTS FULLY.
CHANGES TO THIS POLICY
We may change the terms and availability of this limited warranty at our discretion, but any changes will not be retroactive.

LOY WARRANTY POLICY

WARRANTY INFORMATION

This product is covered by a limited warranty from LOY Malaysia by LUMOS DISTRIBUTION SDN BHD
 

LIMITED WARRANTY

  1. If you believe your product is defective within the warranty period, please bring the product back to where the product was initially purchased. Alternatively, or within any other questions or concerns, please call customer support at +03 7772 5857, or contact us via email at [email protected]
  2. If within 12 months of purchase this device or any part thereof is proven to be defective by reason of faulty workmanship or defects in materials, we will replace the same free of charge on brand new condition.
  3. The sales invoice or receipt with the date and source of purchase must be presented together with the defective unit. We cannot validate the product warranty information without an invoice.
  4. The warrant does not cover product failures which have been caused by use of accessories other peripheral devices which are not LOY branded original accessories intended for use with the product.
  5. The warranty does not cover product failures caused by: modification, repaired and disassembled by any person who is not authorized by the manufacture.
  6. The warranty is non-transferable. Any defective unit or part shall become property of the manufacture.
  7. Warranty does not cover any damage caused by misuse, drop, hit or negligent.
  8. Customer is responsible for the return shipping charges.
 

RETURN ADDRESS

Attn: Kelly
Lumos Distribution Sdn. Bhd.
15-13, Menara K1, Lorong 3/137C,
Off Jalan Klang Lama,
58200 Kuala Lumpur, Malaysia.
Tel: 011 2809 8112

MEROSS WARRANTY POLICY

IMPORTANT NOTIFICATIONS FOR YOUR CONSUMER RIGHTS:

· Please retain proof of purchase. For instance, receipt or online order number.

· The benefits we give in this manufacturer’s warranty are additional to any rights and remedies that you may have under local consumer protection laws. Nothing in this warranty limits or affects your legal rights.

· This manufacturer’s warranty is governed by the laws of the region or country in which you purchased your Meross product. Consumers have rights under local consumer laws. Those consumer rights may differ between countries, regions, states and provinces, and often cannot be excluded. Your local consumer rights organization can advise you on your legal rights.

· This manufacturer’s warranty is not intended to: change or exclude any rights under consumer law that cannot be lawfully changed or excluded; · limit or exclude any right you have against the person who sold the Meross product to you if that person has breached their sales contract with you.

Limited Warranty

Meross Technology Limited (“Meross”) provides a limited warranty on all eligible Meross products. Meross warrants that the product hardware (including firmware in it) will be free from defects in materials and workmanship under normal use during the Warranty Period described below. This means that the product won’t be defective, and that it will look and work as advertised during the relevant period.

The limited warranty covers failures due to defects in material or workmanship on product. Packaging, software products and technical data are not covered under this limited warranty. Proof of purchase is required to receive any services guaranteed as part of this limited warranty. The limited warranty is only applicable to the original purchaser of the product. The limited warranty does not apply products that were sold or resold by unauthorized resellers.

Meross does not provide refunds under this limited warranty in any conditions. Meross will replace defective units with new or factory refurbished products. If the defective unit Is discontinued, end of life, or out of stock, Meross will replace it with product(s) of equivalent value or features. Product warranty periods do not renew with replacement units. The original purchase date and warranty period will apply to replacement products.

Warranty Period

The Warranty Period begins on the date the product was purchased by the original end-user purchaser and lasts for the period set out in the table below:

New Product: 1 Year
Replaced Product: The longer of the original warranty period or 30 days
 

Note: If the purchased product is smart device, it will automatically count down for 1 year since its activation. If the purchased product is not smart device and consumers don’t want to keep the receipt or are afraid of losing it. Consumer can sign up here to ensure 1-year warranty.

Applicability of Warranty

This warranty does not apply if:

· the product has been tampered with or the assembly seal has been removed or damaged;

· the product has been altered or modified by someone other than Meross;

· the warranty claim was made fraudulently or by misrepresentation;

· the product was not installed, operated, repaired, or maintained in accordance with instructions offered by Meross in user manual and app;

· the product has been subjected to abnormal physical or electrical stress, misuse, negligence, or accident;

· the product was supplied or licensed for beta, evaluation, testing or demonstration purposes, and you didn’t buy or license the product. If proof of purchase can't be provided, a warranty period start date may be assigned by Meross. Meross is not responsible for any damages that may occur during shipping. Meross has no obligation to replace any products that are no longer covered under warranty.

Replacement Procedure

If purchased product is found to be defective and is still covered under this warranty policy, customer may have a replacement processed by steps listed below:

· Send e-mails to [email protected] to claim a problem found and offer device details including purchase date proof;

· Wait for the customer service to reply;

· Follow steps provided by the customer service;

GENERAL EXCLUSIONS AND LIMITATIONS OF LIABILITY

IN THOSE JURISDICTIONS WHERE IT CAN LAWFULLY DO SO, AND TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, MEROSS, ITS RESELLERS AND ITS SUPPLIERS HEREBY DISCLAIM AND EXCLUDE ALL OTHER WARRANTIES, EXPRESS, STATUTORY OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, ACCEPTABILITY, SATISFACTORY QUALITY, NON-INFRINGEMENT, TITLE, FITNESS FOR A PARTICULAR PURPOSE, LOSS OF OR DAMAGE TO DATA, LACK OF VIRUSES OR FREE FROM VIRUS OR MALWARE ATTACK, SECURITY, PERFORMANCE, LACK OF NEGLIGENCE, WORKMANLIKE EFFORT, QUIET ENJOYMENT, THAT THE FUNCTIONS CONTAINED IN THE PRODUCT WILL MEET YOUR REQUIREMENTS, OR THAT DEFECTS IN THE PRODUCT WILL BE CORRECTED, OR THAT YOUR USE OF THE PRODUCT WILL GENERATE ACCURATE, RELIABLE, TIMELY RESULTS, INFORMATION, MATERIAL OR DATA. NO ORAL OR WRITTEN INFORMATION OR ADVICE GIVEN BY MEROSS, A DEALER, AGENT OR AFFILIATE SHALL CREATE A WARRANTY. TO THE EXTENT WARRANTIES CANNOT BE DISCLAIMED OR EXCLUDED, THEY ARE LIMITED TO THE DURATION OF THE RELEVANT EXPRESS WARRANTY PERIOD. EXCEPT AS PROVIDED IN THIS WARRANTY AND TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL MEROSS, ITS AFFILIATES, ASSOCIATES, DEALERS, AGENTS OR SUPPLIERS OR THEIR RESPECTIVE OFFICERS, DIRECTORS, EMPLOYEES, LICENSORS AND ASSIGNS BE LIABLE FOR ANY DIRECT, INDIRECT, EXEMPLARY, PUNITIVE, SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES WHATSOEVER (INCLUDING BUT NOT LIMITED TO DAMAGES FOR LOSS OF PROFITS OR REVENUE, FOR BUSINESS INTERRUPTION, FOR PERSONAL INJURY, FOR LOSS OF PRIVACY, FOR LOSS OF ABILITY TO USE ANY THIRD PARTY PRODUCTS OR SERVICES, FOR FAILURE TO MEET ANY DUTY INCLUDING OF GOOD FAITH OR OF REASONABLE CARE, FOR NEGLIGENCE, AND FOR ANY OTHER PECUNIARY OR OTHER LOSS WHATSOEVER), REGARDLESS OF THE THEORY OF LIABLITY (CONTRACT, TORT OR OTHERWISE) ARISING OUT OF OR IN ANY WAY RELATED TO THE USE OF OR INABILITY TO USE THE PRODUCT, EVEN IF MEROSS OR SUCH OTHER ENTITIES HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. IN NO EVENT SHALL THE TOTAL AGGREGATE LIABILITY OF MEROSS, ITS AFFILIATES, ASSOCIATES, DEALERS, AGENTS OR SUPPLIERS TO YOU FOR ALL DAMAGES EXCEED THE PRICE YOU PAID FOR THE PRODUCT. THIS LIMITATION IS CUMULATIVE AND WILL NOT BE INCREASED BY THE EXISTENCE OF MORE THAN ONE INCIDENT OR CLAIM. THE FOREGOING LIMITATIONS WILL APPLY EVEN IF ANY WARRANTY OR REMEDY PROVIDED FAILS OF ITS ESSENTIAL PURPOSE. NOTHING IN THIS SECTION SHALL LIMIT THE LIABILITY OF MEROSS IN RELATION TO DEATH OR BODILY INJURIES. THE WARRANTIES AND REMEDIES SET OUT IN THIS AGREEMENT ARE EXCLUSIVE, AND, TO THE EXTENT PERMITTED BY LAW, IN LIEU OF ALL OTHERS ORAL OR WRITTEN, EXPRESS OR IMPLIED. SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF IMPLIED WARRANTIES OR OF LIABILITY FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE FOREGOING LIMITATIONS MAY NOT APPLY TO YOU. If any term is held to be illegal or unenforceable, the legality or enforceability of the remaining terms shall not be affected or impaired. Meross reserves the right, at its sole discretion, to interpret, modify and amend this warranty policy at any time.

MI WARRANTY POLICY

Mi Phone
LIMITED WARRANTY STATEMENT
This limited warranty shall apply to Xiaomi products. For handset defects under normal use circumstances and at the discretion of the company, Xiaomi shall provide free of charge repair service within the warranty period.

Item

Warranty Period

Scope of Warranty

Warranty service

Hardware product main parts

1 year

Labor and parts

Walk in

Xiaomi original adapter and other accessories packaged with the product

6 months

Labor and parts

Walk in

The Limited Warranty starts from the day the customer receives the product.
SUPPLEMENTARY SPECIFICATION
  1. This limited warranty is only valid in Malaysia, and the product is not eligible for any international warranty service. To the fullest extent permitted by law, warranty service may only be performed by Xiaomi or Xiaomi authorized service centers.
  2. Xiaomi may conduct diagnostic tests on customers' products to identify the causes of failures/defects. Before returning any unit for service, customer should back up data and remove any confidential and/or personal information from the product. Xiaomi is not responsible for damage or loss of any program, data, or removable storage media.
  3. Prior to contacting a Xiaomi service agent, please prepare to provide the following information is at hand:
    • Model, serial number, and IMEI number if available.
    • Customer’s full address and contact information.
    • Purchase order number, a copy of the customer’s original invoice/receipt.
  4. The warranty in respect of a repaired product/part will continue to be warranted for the remaining of its warranty period, or 30 days from the date of completion of repair, whichever is longer.
  5. The warranty will continue in the event that the product is found to be defective after OTA upgrade released by Xiaomi officially (no hardware defects).
  6. This warranty does not cover the following cases:
    • The product serial number, IMEI number or warranty seal is illegible or has been removed, erased, defaced, altered, and/or tampered. If any accessory or external part of the product is missing.
    • Any damage occurs in/on outer surface of the product, including but not limited to cracks, dents or scratches on the exterior cases, screens, camera lenses, buttons and other attachments.
    • Deterioration of the product caused by normal wearing and tearing, including but not limited to rust or stains;
    • Any other circumstances that are contradictory or are not in compliance with business ethics.
  7. Xiaomi will determine whether a product is "Out of Warranty" at the company’s discretion according to the standards listed above. Repair of Out of Warranty products shall be separately quoted by the Xiaomi service center and respective service shall be provided upon service fee payment.
Mi Smart Device
LIMITED WARRANTY STATEMENT
This Accessory Products Limited Warranty covers smart devices sold on www.mi.com/my/ .

Item

Repair

Scope of Warranty

Warranty service

Warranty Support Document

Mi Band

1 year (excluding strap), accessories 6 months

Labor and parts

Walk in

Purchase Order No.

Mi TV Box

Box 1 year, accessories 6 month

Labor and parts

Walk in

Purchase Order No.

Mi Router

1 year, accessories 6 months

Labor and parts

Walk in

Purchase Order No.

Mi Air Purifier

1 year (excluding filter), accessories 6 months

Labor and parts

Walk in

Purchase Order No.

Mi LED Desk Lamp EN

1 year, accessories 6 months

Labor and parts

Walk in

Purchase Order No.

Mi Watch

1 year (excluding wristband)

Labor and parts

Walk in

Purchase Order No.

Mi Smart Scale/Mi Body Composition Scale

1 year

Labor and parts

Walk in

Purchase Order No.

Xiaomi Robot Vacuum 

1 year for Main parts, 6 months for accessories, no warranty for consumable, cosmetic accessories

Labor and parts

Walk in

Purchase Order No.

Xiaomi Vacuum Cleaner

1 year for Main parts, 6 months for accessories, no warranty for consumable, cosmetic accessories

Labor and parts

Walk in

Purchase Order No.

Xiaomi Smart Humidifier

1 year for Main parts, 6 months for accessories, no warranty for consumable, cosmetic accessories

Labor and parts

Walk in

Purchase Order No.

Xiaomi Smart Dehumidifier

1 year for Main parts, 6 months for accessories, no warranty for consumable, cosmetic accessories

Labor and parts

Walk in

Purchase Order No.

Xiaomi Smart Fan 

1 year for Main parts, 6 months for accessories, no warranty for consumable, cosmetic accessories

Labor and parts

Walk in

Purchase Order No.

Xiaomi Electric Kettle

1 year for Main parts, 6 months for accessories, no warranty for consumable, cosmetic accessories

Labor and parts

Walk in

Purchase Order No.

Xiaomi Smart Blender 

1 year for Main parts, 6 months for accessories, no warranty for consumable, cosmetic accessories

Labor and parts

Walk in

Purchase Order No.

Xiaomi Smart Cooking Robot 

2 year for Main parts, 6 months for accessories, no warranty for consumable, cosmetic accessories

Labor and parts

Walk in

Purchase Order No.

Hair Dryer

1 year for Main parts, 6 months for accessories, no warranty for consumable, cosmetic accessories

Labor and parts

Walk in

Purchase Order No.

Electric Shaver

1 year for Main parts, 6 months for accessories, no warranty for consumable, cosmetic accessories

Labor and parts

Walk in

Purchase Order No.

Pet Feeder

1 year for Main parts, 6 months for accessories, no warranty for consumable, cosmetic accessories

Labor and parts

Walk in

Purchase Order No.

Xiaomi Smart Pet Fountain

1 year for Main parts, 6 months for accessories, no warranty for consumable, cosmetic accessories

Labor and parts

Walk in

Purchase Order No.

Hair Clipper

1 year for Main parts, 6 months for accessories, no warranty for consumable, cosmetic accessories

Labor and parts

Walk in

Purchase Order No.

Bluetooth Toothbrush

1 year for Main parts, 6 months for accessories, no warranty for consumable, cosmetic accessories

Labor and parts

Walk in

Purchase Order No.

Smart Camera

1 year for Main parts, 6 months for accessories, no warranty for consumable, cosmetic accessories

Labor and parts

Walk in

Purchase Order No.

Dashcam

1 year for Main parts, 6 months for accessories, no warranty for consumable, cosmetic accessories

Labor and parts

Walk in

Purchase Order No.

The Limited Warranty starts from the day the customer receives the product.
During the warranty period, if any accessory defect is inspected and confirmed by a Xiaomi authorized service center, a free replacement service shall be provided.
SUPPLEMENTARY SPECIFICATION
  1. This limited warranty is only valid in Malaysia, and the product is not eligible for any international warranty service. To the fullest extent permitted by law, warranty service may only be performed by Xiaomi or Xiaomi authorized service centers.
  2. Xiaomi may conduct diagnostic tests on customers‘ products to identify the causes of failures/defects. Before returning any unit for service, customer should back up data and remove any confidential and/or personal information from the product. Xiaomi is not responsible for damage or loss of any program, data, or removable storage media.
  3. Prior to contacting a Xiaomi service agent, please prepare to provide the following information is at hand:
    • Model, serial number, and IMEI number if available.
    • Customer’s full address and contact information.
    • Purchase order number, a copy of the customer’s original invoice/receipt.
  4. This warranty does not cover the following cases:
    • The product serial number, IMEI number or warranty seal is illegible or has been removed, erased, defaced, altered, and/or tampered. If any accessory or external part of the product is missing.
    • Any damage occurs in/on outer surface of the product, including but not limited to cracks, dents or scratches on the exterior cases, screens, camera lenses, buttons and other attachments.
    • Warranty service of the Mi Band strap will be invalid if it becomes dirty, damaged due to contact with chemical agents, sharp objects, improper handling, accident, abuse, or etc. And under abnormal use or conditions such as sauna, swimming, etc.
    • General maintenance, password reset assistance, cleaning, application update/installation , product demonstration, or any other service other than repair/replacement;
    • Deterioration of the product caused by normal wearing and tearing, including but not limited to rust or stains;
    • Any other circumstances that are contradictory or are not in compliance with business ethics.
  5. Xiaomi will determine whether a product is “Out of Warranty” at the company’s discretion according to the standards listed below. Repair of Out of Warranty products shall be separately quoted by the Xiaomi service center and respective service shall be provided upon service fee payment.
    • Violation of the warranty terms, invalidate warranty, expired warranty, or other reason.
    • During the warranty period, in the event of a violation which is defined as customer induced damage, such as self-repairs, exposure to water, damage caused by misuse, alternation, failure to comply with product manual, etc.
Mi Accessories
LIMITED WARRANTY STATEMENT
This Accessory Products Limited Warranty covers smart devices sold on www.mi.com/my/ .

Item

Repair

Scope of Warranty

Warranty service

Warranty Support Document

Power Banks

6 months

Labor and parts

Walk in

Purchase Order No.

Headphones

6 months

Labor and parts

Walk in

Purchase Order No.

Batteries

6 months

Labor and parts

Walk in

Purchase Order No.

Battery Chargers

6 months

Labor and parts

Walk in

Purchase Order No.

Adapters

6 months

Labor and parts

Walk in

Purchase Order No.

USB Cables

6 months

Labor and parts

Walk in

Purchase Order No.

LED Light Prime

6 months

Labor and parts

Walk in

Purchase Order No.

USB Fan

6 months

Labor and parts

Walk in

Purchase Order No.

Bluetooth Speaker

1 year

Labor and parts

Walk in

Purchase Order No.

Mi Scale

1 year

Labor and parts

Walk in

Purchase Order No.

Mi Selfie Stick

1 year

Labor and parts

Walk in

Purchase Order No.

Mi Rollerball Pen

1 year

Labor and parts

Walk in

Purchase Order No.

Mi WiFi Repeater

1 year

Labor and parts

Walk in

Purchase Order No.

Yeelight LED lightbulb

1 year

Labor and parts

Walk in

Purchase Order No.

Mi Headphones Comfort

1 year ,accessories 6 months

Labor and parts

Walk in

Purchase Order No.

Mi Bluetooth Headset Basic

1 year

Labor and parts

Walk in

Purchase Order No.

Laptop

Main Device 2 years; Accessories (adapter & cable) 12 months; 7 days quality issue replacement

Labor and parts

Walk in

Purchase Order No.

The Limited Warranty starts from the day the customer receives the product.
During the warranty period, if any accessory defect is inspected and confirmed by a Xiaomi authorized service center, a free replacement service shall be provided.
SUPPLEMENTARY SPECIFICATION
  1. This limited warranty is only valid in Malaysia, and the product is not eligible for any international warranty service. To the fullest extent permitted by law, warranty service may only be performed by Xiaomi or Xiaomi authorized service centers.
  2. Xiaomi may conduct diagnostic tests on customers‘ products to identify the causes of failures/defects. Before returning any unit for service, customer should back up data and remove any confidential and/or personal information from the product. Xiaomi is not responsible for damage or loss of any program, data, or removable storage media.
  3. Prior to contacting a Xiaomi service agent, please prepare to provide the following information is at hand:
    • Model, serial number, and IMEI number if available.
    • Customer’s full address and contact information.
    • Purchase order number, a copy of the customer’s original invoice/receipt.
  4. This warranty does not cover the following cases:
    • The product serial number, IMEI number or warranty seal is illegible or has been removed, erased, defaced, altered, and/or tampered. If any accessory or external part of the product is missing.
    • Any damage occurs in/on outer surface of the product, including but not limited to cracks, dents or scratches on the exterior cases, screens, camera lenses, buttons and other attachments.
    • General maintenance, password reset assistance, cleaning, application update/installation , product demonstration, or any other service other than repair/replacement;
    • Deterioration of the product caused by normal wearing and tearing, including but not limited to rust or stains;
    • Any other circumstances that are contradictory or are not in compliance with business ethics.
  5. Xiaomi will determine whether a product is “Out of Warranty” at the company’s discretion according to the standards listed below. Repair of Out of Warranty products shall be separately quoted by the Xiaomi service center and respective service shall be provided upon service fee payment.
    • Violation of the warranty terms, invalidate warranty, expired warranty, or other reason.
    • During the warranty period, in the event of a violation which is defined as customer induced damage, such as self-repairs, exposure to water, damage caused by misuse, alternation, failure to comply with product manual, etc.
Mi Smart TV
LIMITED WARRANTY STATEMENT
This limited warranty shall apply to Xiaomi products only. For product under normal use circumstances and at the discretion of Xiaomi authorized service center shall provide free of charge repair and/or replacement service within the warranty period.

Product

Warranty Period

Warranty service

MI TV

24 Months

On-Site

Main Parts

24 Months

On-Site

Accessories (Remote Control, the base)

6 Months

Walk in/On-Site

The limited warranty period starts from the date the customer first purchases the product.
  1. This limited warranty is only valid in Malaysia, and the product is not eligible for any international warranty service. To the fullest extent permitted by law, warranty service may only be performed by Xiaomi or Xiaomi authorized service centers.
  2. Xiaomi may conduct diagnostic tests on customers' products to identify the causes of failures/defects. Before returning any unit for service, customer should remove any confidential and/or personal information from the product. Xiaomi is not responsible for damage or loss of any program, data, or removable storage media.
  3. Prior to contacting a Xiaomi service agent, please prepare to provide the following information is at hand: a) Model, serial number if available. b) Customer’s full address and contact information. c) Purchase order number, a copy of the customer’s original invoice/receipt.
  4. The warranty in respect of a repaired product/part will continue to be warranted for the remaining of its warranty period, or 30 days from the date of completion of repair, whichever is longer.
  5. This warranty does not cover the following cases: a) If the product serial number or warranty seal is illegible or has been removed, erased, defaced, altered, and/or tampered. If any accessory or external part of the product is missing. b) Any natural wear and tear, usage under extreme conditions, damage due to improper care (accident, misuse, damage due to improper care (accident, misuse or negligence) and damage caused by lightning, abnormal voltage, acts of god such as floods, fires or earthquakes. c) If any damage occurs in/on outer surface of the product, including but not limited to cracks, dents or scratches on the exterior cases, screens, buttons and other attachments. d) Deterioration of the product caused by normal wearing and tearing, including but not limited to rust or stains; e) Any other circumstances that are contradictory or are not in compliance with business ethics.
  6. Xiaomi will determine whether a product is "Out of Warranty" at its discretion according to the standards listed above. Repair of Out of Warranty products shall be separately quoted by Xiaomi authorized service center and respective service shall be provided upon service fee payment.
  7. Warranty is only limited to the first purchaser of this product and it is not transferrable. Customer’s original invoice/receipt with corresponding model and serial number of the unit must be presented to claim warranty.
  8. Repair or replacement will be carried out through the Xiaomi authorized service center.
  9. For installation of TV product, customer may contact dealer/distributor/retailer who sell the product.
  10. The obligation under this warranty shall be limited to repair or providing replacement of parts only.
  11. In case of any damage during transit by Customer, the product shall be repaired by the authorized service center on chargeable basis and warranty for unexpired period to continue from the date the customer first purchases the product.
  12. Xiaomi and/or Xiaomi authorized service center reserves the right to retain any parts or components replaced at its discretion, in the event of a defect being noticed in the equipment during warranty period.
  13. Replacement of parts would be at the sole discretion of Xiaomi. In case the replacement of the entire unit is being made, the same model shall be replaced and if such model has been discontinued, it shall be replaced with the model equivalent as deemed by Xiaomi.
  14. In the event of any unforeseen circumstance, and spares not being available, Xiaomi’s prevailing depreciation rules will be binding on the Customer to accept as a commercial solution in lieu of repairs.
  15. This warranty will automatically be expired on the expiry of the warranty period as specified herein.
  16. No dealer/distributor/retailer has authority to vary the terms of above warranty.
  17. Warranty is applicable only for products purchased in Malaysia. Applicable service charges may be different for products purchased outside of Malaysia.
  18. Any issues relating to the Product, customer may send an email to [email protected] , or contact the Customer Service Center: 1800-81-2486 (Monday to Friday 09: 00-18: 00 pm).

MYFIRST WARRANTY POLICY

Our warranty covers all parts failures and factory defects and myFirst Tech reserves the right to amend or modify the terms and conditions of this Warranty without prior notice.
 1.    Warranty Period
Our products are covered by a 1-year warranty from the date of purchase. This warranty covers all the purchased that had been done through retail stores, distributors and also in our official store. And the battery coverage of the products is only valid for 6 months.
If the product is purchased during promotion campaign, those products will be covered for 30 days only. 
The Warranty period starts from the date you purchase the Product. Your original purchase invoice (sales receipt or order confirmation e-mail), showing the date of purchase and product description, is your proof of the date of purchase.
 2.   Warranty Claim Procedures
No registration is needed and please keep your original purchase invoice(sales receipt or order confirmation e-mail). If the product received as a gift, you may still need proof of purchase in order to get the product covered for a 1-year warranty.
(a) How to Make a Warranty Claim
You may make a Warranty claim within the Warranty period in accordance with the procedures below, provided however that you will not be entitled to a Warranty claim if your Product or defect falls under one of the exclusions under “Section 3 - Warranty Exclusions and Limitations” of this Warranty.
If you experience any issue with your Product, please contact our Customer Service from the Contact Us page and follow our instructions on troubleshooting procedures.
Meanwhile, for customer who is staying in Singapore, you may choose to either carry the faulty product to our service centre or courier over the product for our team to run the diagnose. Drop us an email at [email protected] and our support team will advise on the procedure.
     
 3.  Warranty Exclusions and Limitations
 
Both product accessories and any product from which the serial number has been removed are not covered by this warranty. Additionally, none of the following are covered by this Warranty; however, your watch may be qualified for fee-based, out-of-warranty service.
• Accidental user damage (eg. drops or physical screen crack breakage, water intrusion, water spills, etc)
• Cosmetic damage (eg. scratches, dents, knocks, scuffs, scrapes, chips, etc)
• Normal wear and tear (eg. aesthetic changes that occur during normal wear and aging, alteration of the colour on the wristband, broken straps, etc)
Please provide customer details, or customer could straight fill in the technical form through this link https://myfirst.tech/contact/
All myFirst products is 1 year warranty, battery warranty will be 6 months.
So for this case, usually we will check with customer is it purchased within 6 months, and we will send battery for customer to change first.
If confirm faulty, usually we will ship the replacement to customer.

NANOLEAF WARRANTY POLICY

Warranty & Returns

Plain Language

Nanoleaf’s Limited Warranty:

Nanoleaf products are covered by a limited warranty from Nanoleaf: a two-year complimentary replacement of defective hardware.

Things to Know

  • Support for the app and software is always available, warranty or not.
  • The warranty applies for normal wear and tear, not complete stupidity.
  • If outside of the USA, Canada, European Union, United Kingdom, Japan, Viet Nam, Hong Kong, Australia, or New Zealand, your nation’s customs officials may assess duties or taxes on warranty replacements we export to you. We’d love to be able to tell your leaders to go shove it, but the last time we tried, our support team got punished. If it’s a concern for you, talk to the appropriate customs agency in your country. These costs are your responsibility and we cannot provide cash reimbursement to you for them.
  • Return shipping costs for commercial use orders are the responsibility of the buyer. If Nanoleaf issues you a return label, the full cost will be deducted from any refund owing.
  • If you live somewhere remote, you might split the shipping costs with us =)
  • Damage to paint or installation surface is not covered under the warranty, exercise care.
  • Warranty = void for second-hand goods. Goods purchased from private, unauthorised sellers are considered second hand, even if a marketplace listing is marked ‘new’ by that seller. Sadly, they sometimes lie.
  • Our support team may request photos and/or video to aid in diagnosing a hardware problem; these are required for replacement parts to be sent to you.
  • Save your receipt if you didn’t purchase from the Nanoleaf Shop.
  • If you paid for your Nanoleaf Shop purchase with a Visa, Mastercard, or other credit card gift card, we're unable to process refunds back to the gift card (these cards are often designed by the issuer to be single use). We can offer you store credit on the Nanoleaf Shop in this case, which never expires and does not have balance maintenance or other fees.
  • Replacement parts may be available for sale for out of warranty goods. Nanoleaf reserves the right to substitute the closest comparable product available for warranty claims on an end of life product.

Returns

  • If you want to return something for a cash refund, it has to be unused (not necessarily unopened) and a return requested with Nanoleaf Support within 30 days of the original shipment to you. The parcel must then be transferred to the courier within 14 days of a return label being provided. In the USA, Canada, European Union, United Kingdom, Japan, and orders shipped to Australian customers from Australia, we’ll pay the return shipping costs. Otherwise, the costs of return shipping are your responsibility. If return shipping is at your expense, the order must be shipped within 30 days of the original shipment to you and only after a return has been authorised by Nanoleaf Support.
  • For used product, or returns outside of the shipping window, store credit will be issued in lieu of a cash refund. A C$5.00 / US$5.00 / £5.00 / 5,00€ / A$5.00 restocking fee applies to all returned orders from the Nanoleaf Shop in either case. Shipping fees paid when you placed an order are non-refundable, as is the cost of the optional shipping insurance if you chose to purchase it.
  • If you did not purchase items directly from Nanoleaf, please contact the place of purchase to begin a return. Nanoleaf cannot accept returns for items purchased from other retailers and will not provide refunds for purchases made from other retailers.

Late or Missing Refunds

If you haven’t received a refund confirmation email, check your account statement before contacting Nanoleaf. If a refund does not show on your statement, please contact your credit card’s issuing bank. It often takes time for refunds to post to your account (3 to 10 bank business days in most cases). If you’ve done all of this and you still have not received your refund, please contact our support team by clicking here.

End of Life Items

Only regularly stocked items may be returned, discontinued and clearance items are final sale. These will be clearly marked as final sale on the product page.

Exchanges

We only replace items that are defective. If you need to exchange an item, please open a support ticket.
request return

Limited Product Warranty (Legal)

Nanoleaf’s Limited Warranty

Nanoleaf products are covered by a limited warranty from Nanoleaf: a two-year complimentary replacement of defective hardware. The warranty period is based on product operation of 6 hours a day / 7 days a week. If a Product fails to operate in accordance with this limited Warranty, Nanoleaf will, at its discretion, replace the Product with the same or a functionally equivalent Product or grant purchaser a credit for a future Product purchase. Nanoleaf may also request that the product be returned for examination and mitigation of future similar defects.
For avoidance of doubt, “to replace the Product” does not include any removal or reinstallation costs or expenses, including without limitation labour costs or expenses, shipping costs to return defective Products or any damages that may occur during the return of the Product. For goods returned directly to Nanoleaf, costs assessed by Nanoleaf will be deducted from your refund. Store credit may also be offered in lieu of a refund when the customer and Nanoleaf agree to this remedy.
This limited Warranty is subject to the following additional conditions:
  1. The Products have been installed and operated in accordance with the manufacturer’s instructions and precautions.
  2. The Products have not been subject to accident, neglect, abuse, misuse or acts of God.
  3. The Product has been purchased directly from an authorised Nanoleaf distributor/dealer/store or direct from the Nanoleaf Shop.
  4. Proof of purchase must be provided to Nanoleaf in the form of a receipt for sale of goods.
The warranty and remedy set forth herein do not apply to Products, parts, advice, assistance or service which Nanoleaf furnishes to purchaser as a business courtesy. The warranty is not applicable to any Product which is used in violation of any applicable standard, code or instructions for use, including those contained in the Standards for Safety of Underwriters Laboratory, Inc. (UL), Standards for the American Standards Institute (ANSI), in Canada, the Canadian Standards Association (CSA), in Australia, Standards Association of Australia (SAA), In European Economic Area EEA, European Conformity (CE).
THE FOREGOING WARRANTY IS EXCLUSIVE, AND THE SOLE REMEDY FOR ANY AND ALL CLAIMS, IN CONTRACT, IN TORT OR OTHERWISE ARISING FROM THE FAILURE OF PRODUCT AND IS IN LIEU OF ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING ALL WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE WHICH WARRANTIES ARE HEREBY DISCLAIMED. THE LIABILITY OF NANOLEAF SHALL BE LIMITED TO THE TERMS OF THE EXPRESS WARRANTY SET FORTH HEREIN. IN NO EVENT WILL NANOLEAF BE LIABLE FOR ANY SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES INCLUDING, WITHOUT LIMITATION, DAMAGES RESULTING FROM LOSS OF USE, PROFITS, BUSINESS OR GOODWILL, WHETHER OR NOT NANOLEAF HAS BEEN ADVISED OF THE POSSIBILITY THEREOF.

Shipping Charges

The Nanoleaf Shop International offers competitive shipping rates to over 130 countries.
No discount code or coupon is necessary, simply add items to your cart and check out. When choosing any of the available Express Shipping options, please remember that these service times are for delivery; add 1-2 business days for processing at the warehouse. On orders to New Zealand, competitive weight-based rates are available.
Your order can be tracked by logging in to your account or clicking the 'Track Order' link in your shipment notification email.
Shipping fees for each country that we ship to are quoted in realtime during checkout, including our best guess on any duties or taxes owing upon import. Please note that additional duties or taxes assessed by your country's customs agency are your responsibility to pay and may vary from our estimate.
service centre address is as below
Tegas Automation (service centre)
17, Jalan PJU 8/3b,
Damansara Perdana,
47820 PJ, Malaysia

NEAR WARRANTY POLICY

GENERAL
(“Near“) warrants the Near bulb (the “Product“), and only the Product, against defects in materials and workmanship under normal use (“Defect”) for a period of TWO YEARS (730 days) from the date of retail purchase by the original purchaser (“Warranty Period“). Under this Limited Warranty, if a defect arises and a valid claim is received by Near® within the Warranty Period, at its option and to the extent permitted by law, Near® will either: 1. repair the Product at no charge, using new or refurbished replacement parts --or-- 2. exchange the Product with a new or refurbished Product.
In the event of a defect, to the extent permitted by law, these are your sole and exclusive remedies. A replacement Product or part assumes the remaining warranty of the original Product or ninety (90)
days from the date of replacement or repair, whichever is longer. When a Product or part of the Product is exchanged, any replacement item becomes your property and the replaced item becomes Near‘s
property. Parts provided by Near in fulfillment of its warranty obligation must be used in Products for which warranty service is claimed.
EXCLUSIONS & LIMITATIONS
This Limited Warranty applies only to the Product manufactured by or for Near that can be identified by the “Near trademark, trade name, or logo affixed to it. The Limited Warranty does not apply to any
(a) Near products and services other than the Product, (b) non- Near hardware product, (c) consumables (such as batteries), or (d) software, even if packaged or sold with the Product or embedded in the
Product. Refer to the licenses accompanying the software for details of your rights with respect to its use. Near does not warrant that the operation of the Product will meet your needs or requirements or
be uninterrupted or error free. Near is not responsible for damage arising from failure to follow instructions relating to the Product‘s use or from failures resulting from inadequate electrical supply or
internet access. This warranty does not apply to a Product or part of the Product that has been altered or modified (e.g. to alter functionality or capability) by anyone who is not a representative of Near or if the Product is inserted or installed in a casing not provided by Near. In addition, this Limited Warranty does not apply to Defects or damage caused by (a) use with non-Near products; (b) accident, abuse, misuse, flood, fire, earthquake or other external causes or abnormal conditions; (c) operating the product outside the permitted or intended uses or conditions described by Near or with improper voltage or power supply; or (d) service (including upgrades and expansions) performed by anyone who is not a representative of Near. Recovery and re-installation of software programs and user data are not covered under this Limited Warranty. This Limited Warranty does not cover the cost of returning the Product to Near®; this is your responsibility. No Near reseller, agent, or employee is authorized to make any modification, extension, or addition to this Limited Warranty. If any term is held to be illegal or unenforceable, the legality or enforceability of the remaining terms shall not be affected or impaired. This warranty does not apply to any products purchased from third party sellers on Amazon, eBay, Walmart Marketplace and other online marketplaces. We strongly suggest that you do not buy Near products from any unauthorized sellers, as such products may be used, defective, counterfeit or may not be designed for use in your country.
EXCLUSIVE WARRANTIES
THE WARRANTIES SET FORTH HEREIN ARE THE EXCLUSIVE WARRANTIES PROVIDED BY Near, AND EXCEPT TO THE EXTENT PROHIBITED BY APPLICABLE LAW, ALL OTHER WARRANTIES, WHETHER EXPRESS OR IMPLIED WARRANTIES (INCLUDING WARRANTIES OF MERCHANT-ABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NON INFRINGEMENT) ARE HEREBY EXCLUDED.
LIMITATION OF DAMAGES
EXCEPT TO THE EXTENT PROHIBITED BY APPLICABLE LAW, Near® SHALL NOT BE LIABLE FOR ANY INCIDENTAL, INDIRECT, SPECIAL, OR CONSEQUENTIAL DAMAGES RESULTING FROM ANY USE OF THE PRODUCT OR BREACH OF EXPRESS OR IMPLIED WARRANTY OR CONDITION, OR UNDER ANY OTHER LEGAL THEORY. Near®’S LIABILITY FOR DAMAGES RESULTING FROM ANY USE OF THE PRODUCT OR BREACH OF EXPRESS OR IMPLIED WARRANTY OR CONDITION, OR UNDER ANY OTHER LEGAL THEORY WILL BE LIMITED TO THE ORIGINAL COST PAID FOR OF THE DEFECTIVE PRODUCT.
Services centre address :
NO.3.S-06-06,PERSIARAN KELICAP,11900 BAYAN LEPAS,PENANG

NINEBOT WARRANTY POLICY

LIMITED PRODUCT WARRANTY

Segway-Ninebot warrants to the original purchaser that the product shall be free from defects (‘Limited Product Warranty’).  Segway-Ninebot and its Authorized Resellers are not responsible for damage arising from the consumer’s failure to follow the provided instructions relating to the use of the product.

Limited Product Warranty of 24 months

applies to all Segway-Ninebot D Series purchased from Segway-Ninebot & its Authorized Resellers (Segway-Ninebot model D18W and model D38U, excluding its accessories).

Limited Product Warranty of 12 months

all other model Series (Segway-Ninebot F Series & G30P, [list to be appended], excluding its accessories) are subject to a Limited Product Warranty of 12 months.

 

Limited Product Warranty of 6 months

applies to all Segway-Ninebot accessories purchased from Segway-Ninebot & its Authorized Resellers (charger unit, and other optional add-on accessories).

This Limited Product Warranty commences on the date of which the original purchaser purchases the product, with valid supporting documents as proof of purchase.

 
 

COVERAGE AND APPLICATION

If a hardware defect is found and Segway-Ninebot and its Authorized Resellers deem it subject to a valid claim, and said Segway-Ninebot unit is within the Limited Product Warranty Period, we will either:

Repair the product at no charge for the original purchaser, using new or refurbished replacement parts;

OR

Replace the product with a new or refurbished product.

Shipping and handling charges may apply.

 

EXCLUSIONS AND LIMITATIONS

This Limited Product Warranty does not apply to any damage caused in the following circumstances:

Damage caused by nature or natural disasters, for example, flooding, corrosion and the like.

Negligent, reckless or incorrect use of the product.

Commercial use of the product.

 

Unauthorized modifications to any part of the product, including all hardware & software components of said product.

Damage caused by use with non-Segway-Ninebot products.

Damage caused by negligence, accident, abuse, misuse, flood, fire, earthquake or other external causes.

 

Damage caused by operating the Product outside the permitted or intended uses described by the manufacturer’s instructions provided by Segway-Ninebot or with improper voltage or power supply

Damage caused by servicing of the product (including upgrades and expansions) performed by anyone who is not authorized by Segway-Ninebot to perform such services

Damage caused by natural wear and tear (parts excluded from Limited Product Warranty are explicitly stated here as: Pneumatic tires, friction elements in brake assembly, rubber standing pads.

 
 

Doing self-check before send for warranty?

Here are the most frequent error code seen in Segway-Ninebot Kicksccoter D series. Refer to the code for what it mean and what to check.

 

Dashboard and control board communication abnormal, check connected cable

Part to check
Dashboard, Control board

Motor A phase current abnormal
check control board

Part to check
Control board

Motor B phase current abnormal
check control board

Part to check
Control board

Motor C phase current abnormal
check control board

Part to check
Control board

Throttle hall abnormal,
check electric throttle
dashboard and connected cable

Part to check
Dashboard, Electric throttle

Brake hall abnormal
check electric brake
dashboard and connected cable

Part to check
Dashboard, Brake

Check the cable
between
motor and controller

Part to check
Motor, Controller

Check the cable
between battery and controller,
battery is faulty or not

Part to check
Battery

The battery
is not an original one
from Segway-ninebot

Part to check
Battery

The serial number
of the battery
has not been modified

Part to check
Battery

Check
controller

Part to check
Controller

Unit has default
serial number,
change control board

Part to check
Modify the default serial number, Control board

Battery fault

Part to check
Battery

Battery temperature
sensor abnormal

Part to check
Battery

Controller
temperature sensor
is abnormal

Part to check
Controller

The battery is overcharging

Part to check
The alarm will appear when the battery temperature is greater than 50°C, and when the battery temperature drops, the alarm will disappear
 

HOW TO OBTAIN WARRANTY SERVICE

Segway-Ninebot may require the customer to provide documents that constitute or support proof of purchase.  We may check the serial number on whether if the product is authentic and purchased through an Authorized Reseller in Malaysia.

Consumers requesting warranty claims are responsible for:

Providing proof of purchase via invoice.

Immediately cease using the product upon discovering a defect or upon making a claim to the relevant Authorised Reseller.

Returning the device to the retailer or online reseller.

Adding protection from damage (either use the original box or other adequate packaging if device is sent via third-party courier logistics).

Out of Warranty Repair Cost Estimates

There may be a time that the product has a problem and need to be fixed after the warranty period, and you may wonder where you can get the part and repair service. Worry not, you may come back to Segway-Ninebot for repair or part changing after the warranty period with some cost, below are the list of service and the cost estimates.

 

Item Description

Model

Estimated Price (RM)

D18W Battery AssemblyD18W699
D18W Controller BoardD18W179
D18W Wheel Hub Motor AssemblyD18W455
D38U Battery AssemblyD38U999
D38U Controller BoardD38U219
D38U Wheel Hub Motor AssemblyD38U565
Outer tyre accessoryD18W/D38U69
Inner TubeD18W/D38U39
Accelerator throttle accessoryD18W/D38U55
 

Terms & Conditions:
1. Labor costs may apply for out of warranty service requests
2. RM50 service charge for service claims involving [battery, motor, controller board].
3. RM30 service charge for service claims involving wear & tear items [tyres, inner tubes, drum brake elements].
4. Estimated repair costs, actual costs may vary.
5. Please get quotation before service request.
6. Delivery fees may be applicable for returns.

Contact us for Warranty Service

Service center address:
No 12 Jalan kapar kawasan 18 klang 41400 selangor
Tel: 012-2199999

NOTHING WARRANTY POLICY

Please Visit to get more info.
Collection Points – Nothing Malaysia

OPPO WARRANTY POLICY

Warranty Policy



This warranty policy applies only to OPPO products sold in the Malaysia region. In the event that performance failure occurs from normal use during the warranty period, OPPO will provide maintenance services free of charge. For avoidance of doubt, this policy shall apply to new phones only and not to any refurbished, demo and/or second-hand phones.

ObjectWarranty Period
Phone (with battery)12 monthsOnly parts cost
In-box Accessories:
Headphones, USB Cable, Charger
6 monthsOnly parts cost
Car Charger12 monthsOnly parts cost
Power Bank12 monthsOnly parts cost
Bluetooth Earphones12 monthsOnly parts cost
Smart Watches
( Include Band )
12 monthsOnly parts cost
OPPO Pad12 monthsOnly parts cost

 

In Warranty quality commitment

1. All replacement parts and accessories are brand new.

2. For OPPO Smartphones, replacement parts can enjoy the original remaining warranty period or 3 months from the date of the replacement warranty, whichever is longer. For replacement parts of screen, motherboard can enjoy the original remaining warranty period or 6 months from the date of the replacement warranty, whichever is longer.

3. If accessories need to be replaced, they will be exchanged and the warranty period for the replacement accessories will be renewed.

In Warranty instructions and principles

1. A valid warranty card and invoice are required to ensure the basic guarantee of your rights, please be sure to keep them safe;

2. If you lose the invoice and proof of purchase and are unable to provide a copy of a valid invoice and proof of purchase, we will compare the date exactly three months after the manufacture date of the product and the date of the E-warranty card and select the more beneficial of the two to serve as the de-facto purchase date;

3. Some accessories (for example: user manual, warranty card, protect shell, etc.) are not covered by this warranty;

4. Products purchased overseas do not enjoy warranty services in domestic service centers. If you must pay for maintenance, take into consideration material costs and please make an appointment with the Customer Service Center ahead of time;

5. Accessories (leather casing, screen protector and protective casing) etc. can affect the proper functioning of the phone, if so you may request the accessories to be replaced without replacing the phone;

6. All replaced parts are owned by OPPO.

Instruction for Out of Warranty

This warranty does not cover man-made damage nor any of the following conditions, however, paid repair services are available.

1. Beyond the warranty period

2. No warranty card and valid proof of purchase, however an exception can be granted if the customer can prove that the phone is within the warranty period;

3. Non-OPPO official warranty commitments, such as verbal commitments by dealers;

4. The phone is damaged due to improper use (such as falling, squeezing, liquid damage, etc.);

5.Damage and malfunction due to uncontrollable external forces (such as floods, fires, earthquakes, lightning strikes and traffic accidents);

6. Failure to use and maintain the product according to the instructions that lead to damage or malfunction, such as use under extreme temperatures, use of non-OPPO accessories, etc.;

7. Product natural wear and tear (for example: casing, buttons, display, accessories, etc.);

 

8. Disassembly, self-repair, modification, rooting and other human behavior that causes damage.

9. OPPO accessories including Car Charger, Power Bank, and Bluetooth Earphone can't enjoy warranty service if the Serial Number is untraceable.

10. Before the device is sent for maintenance, it had been removed demo by Service Centers.

Important notice and backup reminder for sending phones in for repair

1. When sending a phone in for repair, please bring a copy of the valid proof of purchase and the original invoice (purchase voucher and invoice must be completed and sealed by the seller, and may not be altered, otherwise they will be regarded as invalid). Warranty card IMEI serial number stickers must not be torn, or the warranty will be invalid.

2. Before sending the machine in for repair, please backup and then delete all the data (such as phone numbers, texts, pictures, etc.) that you have stored, so as to avoid any loss or disclosure during subsequent repair. To respect your privacy, OPPO Customer Service Center and its staff will not be responsible for backing up or restoring data for you, and will not be responsible for any consequences resulting from the loss or disclosure of data.

Other Information

1. Under circumstances where the phone has been subjected to damp conditions, liquid damage, or unsupported modification, other issues may occur after the phone has been processed. If the phone is able to make calls before repair but unable to after repair, this is considered to be a problem caused by the error itself and cannot be repaired. The Customer Service Center may require you to sign a separate repair agreement prior to repair according such circumstances;

2. If the service policy conflicts with national laws and regulations, all the laws and regulations of the country shall take priority.

3. For a request by you for mobile device unlocking service due to any reason whatsoever, kindly be informed of the following:

(i)The existing OPPO software in the device will be erased in totality and be reinstalled with a new OPPO software according to the device model, which will result in the loss of all data and information therein.

(ii)You are to provide proof of purchase of the device such as identification card, warranty card, purchase receipt and any other required documentations for verification purpose, failing which OPPO and/or authorised service provider shall reject your request for unlocking service.

In view of the above, you expressly agree that the device unlocking service provided by OPPO and/or authorised service provider shall be at your own risk. To the extent permissible by law, OPPO and/or authorised service provider does not make any form of ostensive or implied statement, promise or guarantee that the provision of device unlocking service will meet your requirements, commit to the timeliness and safety of the service, nor against the occurrence of any errors arising from the provision of said service.

We also offer International Warranty Service for selected models, please check specific link:https://support.oppo.com/my/iws/

PETKIT WARRANTY POLICY

PHILIPS DOOR LOCK WARRANTY POLICY

Warranty Description

1. We offer 3 years of free warranty since the date of activation.
2. During the warranty period, in the case of normal use in accordance with the manual, the product defects (which will be identified by our formal employee) will be repaired free of charge.
3. If the product is found defective within the first 4 weeks of the warranty period (which will be identified by our formal employee), you can request a free exchange of the same model or the same
type of product, or you can ask for a return.
4. Please understand that maintenance will not be free under the following circumstances within the warranty period:

  • Man-made damages caused by improper use (such as use of improper parts, improper installation, use not in accordance with the manual, wrong use or damages causes by negligence,
    damages caused in transportation or other accidents, any repair or refit not approved by our company, and any other damages caused by force majeure (such as a natural disaster or abnormal
    voltage).
  • Product aging and wear due to normal use which don’t affect the normal use.
  • Man-made scratches or damage on the product appearance, wearing and consumable accessories such as the battery, are not covered by warranty.

PHILIPS HUE WARRANTY POLICY

This product is specifically designed and developed for domestic use in normal conditions and operation only. The lifetime mentioned on the packaging is based on an average of up to 3 operating hours per day / 7 days per week. If you encounter any difficulties with the use of the product, we recommend that you first consult the user manual and the information on our website. Subject to the terms and conditions hereof, Signify as the manufacturer warrant that the device’s hardware components are free from defects in materials and workmanship for a period of two (2) years after the date of purchase, unless a different period is stated in or on the packaging of the product and subject to maintenance of the product in accordance with the care and cleaning instructions laid down in the user manual. This limited warranty only applies to the hardware components contained in the original packaging. This limited warranty does not apply to any software, even if packaged or sold with the hardware components. We do not warrant that use of this device will be uninterrupted or error-free. Unless statutory provisions of applicable law regulate otherwise, our obligations under warranty will be limited, at our option, to either repair, to provide a replacement product for the defective product or to offer an appropriate credit for the purchase price for the defective product.
(De)mounting and/or (de)installation and labour costs are excluded from warranty, as well as broken glass, batteries and replaceable bulbs. Our remedies under warranty will not extend or renew the original applicable warranty period. We are entitled, at our option, to replace the defective product covered by warranty, with a product that has minor deviations in design and/or specifications which do not affect the functionality of the product. In order to be entitled to make a valid claim under this warranty, you must present to us (or our representative) on request, an adequate receipt of your purchase and the defective product for analysis. To the maximum extent permitted by applicable law,
this policy sets out our entire liability as the manufacturer, in connection with defective or nonconforming products. We will not be liable to you for other losses or indirect or consequential
damages (including but not limited to loss of data or loss of income), nor compensate you for activities such as regular maintenance, saving or restoring data. Your statutory rights arising from applicable law are not affected by this voluntarily provided manufacturer’s warranty.
This warranty is subject to, and may be superseded by, our End of Support policy to the extent Signify decides to terminate support for this device in accordance with its End of Support policy, available here: www.philips-hue.com/endofsupportpolicy To obtain service within the warranty period, please contact your dealer or the Philips Consumer Care center. The contact details can be found on: www.philips.com/lighting.
Alterations in design and technical specifications reserved.
Philips and the Philips Shield Emblem are registered trademarks of Koninklijke Philips N.V

PICO WARRANTY POLICY

About PICO Malaysia Customer Service

PICO VR

https://www.picoxr.com/

Warranty Registration : 

https://rainbow distribution.com/warranty registration/

Hotline MY : 011-17040071

Email : support.my@pico xr.com

Live Chat

https://www.picoxr.com/my/support/contact us

FACEBOOK PORTAL, OCULUS WARRANTY POLICY

Device: 1-year warranty
Screen: 6-month warranty
Power Adapter: 3-month warranty
We offer the following warranty coverage for the mentioned devices:
  1. Device: The device is covered by a 1-year warranty from the date of purchase. This warranty ensures that the device will be free from defects in materials and workmanship during normal use. If any issues arise within the warranty period, we will repair or replace the device at no additional cost.
  2. Screen: The screen comes with a 6-month warranty. This warranty covers any manufacturing defects or malfunctions that may occur during the first 6 months of use. If any problems arise with the screen within this period, we will provide a repair or replacement.
  3. Power Adapter: The power adapter is covered by a 3-month warranty. This warranty covers any manufacturing defects or faults that may occur within the first 3 months of use. If any issues arise with the power adapter during this period, we will offer a repair or replacement.
Please note that the warranties mentioned above cover manufacturing defects and malfunctions under normal use conditions. The warranty does not cover damages caused by accidents, misuse, or unauthorized repairs.
For any warranty claims or assistance, please contact our customer support team, providing proof of purchase and a detailed description of the issue. Our team will be happy to assist you and ensure a smooth warranty process.
We strive to provide reliable products and stand behind their quality with our warranty coverage.
 

REOLINK WARRANTY POLICY

Thanks for shopping at Reolink. We hope you love your purchases, but if you’re not totally satisfied with the products or request a repair, we are always here to help.

Warranty Policy

1. Warranty Period

Reolink provides warranty service and official customer support, which only apply to new and certified refurbished products purchased from Reolink official website, official stores on Amazon, eBay, AliExpress, etc. For purchases made through Reolink's authorized resellers or distributors, please contact them directly for after-sales service.

We provide 2 years’ limited warranty for new Products (IP Camera/NVR System/Accessories) purchased from Reolink. And 1-year warranty for Reolink Certified Refurbished Products.

Replacement Unit: Warranty continues from the original date of purchase and will be extended for the number of whole days that the product has been out of the buyer’s hands for warranty repairs.
For new products, register your product within 2 years of purchase, and you will receive 6-month extended warranty besides 2-year warranty. For refurbished products, register and you will also get additional 6-month warranty besides 1-year warranty. Warranty starts on your invoice date.

Register to Obtain Warranty

2. Warranty Forfeiture

Warranty is void in the following situations: (a) Products are marked as “sample” or “Not for Sale”, or sold “AS IS” or sent to you as “prototype”; (b) Products are purchased from unauthorized distributors or resellers; (c) Trade-marks, serial tags, product stickers have been removed, altered or tampered with; (d) Products are dismantled, mishandled, improperly used or defaced; (e) Abuse firmware upgrade without the authorized technician’s guidance; (f) Damage has resulted from accident, dismantling, abuse, or service or modification by someone other than the appointed vendor, souse, fission or the spare part has been over the period of warranty; (g) Products are damaged due to improper working environment or operation, such as improper temperature, humidity, unusual physical or electrical stress or interference, failure or fluctuation of electrical power, static electricity, using wrong power adapter, etc; (h) Products are damaged due to the violation of direction on safe battery handling and usage; (i) Products are damaged due to force majeure, natural disasters, etc; (j) Warranty, refund or replacement are not available for products you have received or will receive in Play & Say feedback program; (k) Warranty is for the original purchaser only and is not transferable.

3. Limitation of Damages

Reolink is not responsible for other extra warranty or commitment promised by resellers, agents, distributors or any other third parties. If they promised you some extra commitment or warranty, please ask for written documents to protect your rights and interests.

In addition to the above warranty forfeiture, in no event will Reolink be responsible for any consequential, incidental, exemplary, or special damages, including any damages for lost data or lost profiles, arising from or relating to this limited warranty or the product, and Reolink’s total cumulative liability arising from or related to this limited warranty or the product will not exceed the amount actually paid for the product by you.

Return & Refund Policy

Product: At Reolink, we are committed to our customers’ satisfaction. If the product did not meet your expectations or was defective, you can refer to the following policies to request for a refund, exchange or repairment in terms of your situation.

Accessories: If you’re unsatisfied with any of the accessories, we can get it replaced or issue you a full refund anytime you need. The return and refund policy for accessories is aligned with that of the camera. And the new replacements will be shipped to you with freight borne by us.

Important Note: Normally the orders that are under processing, being on hold or have been shipped out (you have received the tracking number or your order status is completed) cannot be cancelled. If you have to refuse delivery after the package is dispatched from Reolink due to force majeure, you are subject to the following return and refund policies and must pay for the original shipping charges, which will be deducted from your refund.

1. Return Policy for Products Purchased from Reolink

a) For Unwanted Products

If the Reolink product that you purchased directly from Reolink does not meet your satisfaction or does not apply to your installation application, but was not confirmed defective by certified Reolink RMA technicians, we call such product as “unwanted product”.

You may return the unwanted product (Product for Refund) to Reolink for a full refund or replacement within 30 days of the delivery date unless otherwise specified in the products’ listing on our website, on the receipt or packing slip. You are responsible for the shipping fees. Beyond the end of those 30 days, refund and exchanges for unwanted product are not available.

Unwanted Item
 
Items
Responsibility of Freight
Refund
Exchange
Return to Reolink
Reolink to Customer
Within 30 Days
  
Customer
Reolink
Within Warranty
    

Important: For an unwanted Reolink Certified Refurbished Product, a full refund is not available. You can only exchange refurbished product for refurbished product, not new device.

To avoid any delay or denial of processing your refund request, please verify that your Product for Refund satisfies all of our following inspection criteria (the “Inspection Criteria”).

The Product for Refund must be:

1. In the original manufacturers packaging, and shipped securely;

2. Complete with all the accessories, documentations, and standard certification labels originally, including, but is not limited to, UL listing, capacity, brand name, UPC code;

3. Free of any permanent alterations including, but not limited to paint, altered connection inputs, severed wires or cables, or indication of removed screws/fasteners or seals;

4. Free from damages of any type, including, but not limited to dents, scratches, cracks, abuse, defacement or damages resulting from power surges;

5. Labeled with a security seal, which is intact and not tampered with.

For your own benefit, we recommend that you use a traceable carrier that can provide you with the delivery confirmation to ship your Product for Refund back to the location instructed in the RMA authorization. Reolink shall not be responsible for any loss or damage to the Product for Refund caused in transit.

The Product for Refund will be thoroughly inspected by Reolink when received and a decision will be made whether the Inspection Criteria are met. If your Product for Refund fails to satisfy the Inspection Criteria (the “Non-conforming Product for Refund”) and has been shipped to Reolink, your Non-conforming Product for Refund will be rejected or subject to a restocking fee of up to 15% at Reolink’s sole discretion. The inspection may take up to 5 business days from the time your Product for Refund is received.

If the Non-conforming Product for Refund is rejected by Reolink, you will be billed with the cost and fees of shipping the Non-conforming Product for Refund from Reolink back to you.

b) For Defective Products (Not Artificially Damaged)

If the product is defective (not artificially damaged) when you receive it, within 30 days of delivery, you can return to Reolink and get a full refund or replacement. Reolink are responsible for all shipping fees.

Beyond the 30 days but within 1-year warranty, a full refund is not available, but replacement or repair is acceptable. You are responsible for the return-to-Reolink shipping fees and Reolink will bear the freight of new replacements or repaired units.

Beyond 1-year but within 2-year warranty, you are responsible for the shipping fees back and forth. The freight of replacements and repaired units are calculated by the actual package weight and size.

 
Defective Products (Not Artificially Damaged)
 
Items
Responsible for Freight Charges
Refund
Replace
Return to Reolink
Reolink to Customer
Within 30 Days
  
Reolink
Reolink
Within Warranty
  
Customer
Reolink
(Within 1 year)
Customer
(Beyond 1 year)

Important: For a defective Reolink Certified Refurbished Product, a full refund is not available. Within the 1-year warranty, you can only exchange refurbished product for refurbished product, not new device.

c) For Artificially Damaged Products

If the product is artificially damaged, refund is not available. Within 30 days, replacement or repair is acceptable, but you are responsible for any of the service charge, shipping cost and other fees. Beyond the 30 days, any replacement or repair is not acceptable any more.

Artificially Damaged Products
 
Items
Responsible for Freight Charges
Refund
Replace
Shipping Back and Forth
Within 30 Days
 
(Customer pays service charges)
Customer
Within Warranty
 

Important: This rule also applies to an artificially damaged Reolink Certified Refurbished Product.

d) How to Return

Start the request by filling out the warranty form with all the necessary details.

Submit a Warranty Request

e) Shipping in Return Process

For your own benefit, we recommend that you use a traceable carrier that can provide you with delivery confirmation to ship your Returned Product back to the location instructed in the RMA authorization. Reolink shall not be responsible for any loss or damage to the Returned Product caused in transit.

International customers may be subject to duties, taxes and brokerage fee. Customers are responsible for fees incurred.

If the returned product is tested and found to be non-defective or not covered by the Reolink’s limited warranty by the certified Reolink RMA technicians, you should be responsible for arranging shipment of the returned product from Reolink to your location.

In the event that a replacement product is needed immediately, a cross-shipment option is available if the original purchase date is within 6 months of the cross-shipment request. If the customer has previously requested a cross-shipment but failed to return the product as agreed, Reolink has the right to decline the second cross-shipment request. Reolink will ONLY provide free ground cross shipment to the continental USA destination. Any cross shipment to areas outside the continental USA will be charged additional shipping cost and other fees.

Requesting this option implies that your returned product has the defective part and you will ship it back to Reolink within 25 calendar days of the authorization of the cross shipment.

If the returned product is verified not covered by Reolink’s limited warranty by the certified Reolink RMA technicians, you should be responsible for arranging shipment of the returned product from Reolink to your location.

2. Return Policy for Products Purchased from a Third-Party

If the Reolink product that you have purchased from the third-party stores or vendors does not function to your satisfaction or does not apply to your installation, please contact the third-party store or vendor where the product was originally purchased for the return and refund policy. All the return and refund processes related to the Reolink products purchased from third-party stores or vendors are subject to the specific policies of the third-party stores or vendors. Please refer to the return and refund policy of the original store or vendor that you purchased your Reolink product for specific information. Reolink is not responsible for their refund and return.

Upgrade or Exchange Policy

Reolink is unable to exchange any returned product with a different type unless the returned product satisfies all the following requirements:

1. The returned product is returned to Reolink for repair or replacement under the Reolink’s limited warranty and within the warranty period (2-year warranty);

2. The returned product is found to be defective and non-repairable by the certified Reolink RMA technicians;

3. Products under the same model to the returned product are out of stock, and it is very clear that they will not be available in the near future or the production has already been halted.

If the returned product meets the described requirements, Reolink will offer, at our sole discretion, a variety of options for substitution or an upgrade product. However, if you request a product beyond the free substitution, you may need to pay extra fees.

Important Note: For the new exchange products, you cannot request another substitution unless they are confirmed defective or non-repairable by certified Reolink RMA technicians.

Missing Parts Policy

In the event that your ordered product comes to your hands with parts missing, the specific policies depend on where your products are shipped from.

a). For Orders Shipped Directly from Reolink’s Warehouse

Customers must inform us within 15 days of the delivery date if they are missing products’ part or receiving the wrong products.

If your order included the product with a hard-disk drive, and a hard-disk drive was not installed in the product that you received, Reolink may ask for image confirmations before exchanging the product you received with a complete one.

If your order was not delivered or the ordered product arrived damaged, please contact Reolink customer support. In the event that your ordered product arrived damaged or incomplete due to external damages, please keep all interior and exterior packaging as this is needed when we file the shipping claim with the carrier service we used to ship your order.

b). For Orders Shipped from Third-Party Stores or Vendors

If your order arrived incomplete, was not delivered, or the ordered product was damaged, please contact the third-party store or vendor where the order was placed and shipped through the detailed policy or information.


We are sorry to learn that you are not 100% satisfied with your purchase. Please keep in mind that we are standing by 24/7 if you have any questions about our products or service. You may reach us by submiting a request.

 

SAMSUNG WARRANTY POLICY

What is covered in your warranty

SHOKZS WARRANTY POLICY

 

WHAT THIS WARRANTY COVERS

  • Shokz offers a limited warranty that all Shokz products and accessories will be free from defects and workmanship, according to the following terms and conditions:
  • The limited warranty for Shokz products purchased in new condition extends for Twenty-Four (24) Months from your date of purchase. The limited warranty for Shokz products purchased in refurbished condition extends for Twelve (12) Months from your date of purchase.
  • A valid proof of purchase is required to obtain this limited warranty.
  • Upon request from Shokz, the consumer must provide information to reasonably prove the date of purchase.
  • Shokz will make all reasonable efforts to resolve any problems before determining, at its discretion, if the product is in fact defective.
  • The customer will bear the cost of shipping the product to the local designated return facility. Shokz shall bear the cost of shipping the product back to the customer after completion of service under the limited warranty.
  • At its discretion, Shokz will determine if the defect requires the item to be replaced.
  • Repair or replacement under these Warranty terms does not give the right to any extension or a recommencement of the Warranty Period.
WHAT THIS WARRANTY DOES NOT COVER
  • Defects or damages resulting from use of the product in other than its normal and customary manner.
  • Defects or damages from abnormal use, abnormal conditions, improper storage, submersion in liquid, unauthorized modifications, unauthorized connections, unauthorized repair, misuse, neglect, abuse, accident, alteration, improper installation or other acts which are not the fault of Shokz, including damage caused by shipping.
  • Alleged product defects or malfunction of which the Customer Service Department of Shokz was not notified by the consumer during the applicable limited warranty period.
  • This limited warranty is in lieu of all other warranties, express or implied either in fact or by operations of law, statutory or otherwise, including, but not limited to any implied warranty of marketability or fitness for a particular use.
  • Damage resulting from the use of non-Shokz approved accessories.
  • All plastic surfaces and all other externally exposed parts that are scratched or damaged due to normal customer use.
  • Products used or obtained in a rental program.
STATE LAW RIGHTS
No other express warranty is applicable to this product. THE DURATION OF ANY IMPLIED WARRANTIES, INCLUDING THE IMPLIED WARRANTY OF MARKETABILITY OR MERCHANTABILITY OR FITNESS FOR A PARTICUALR PURPOSE, IS LIMITED TO THE DURATION OF EXPRESS WARRANTY HERIN. SHOKZ SHALL NOT BE LIABLE FOR THE LOSS OF THE USE OF THE PRODUCT, INCONVENIENCE, LOSS OR ANY OTHER DAMAGES, DIRECT OR CONSEQUENTIAL, ARISING OUT OF THE USE OF, OR INABILITY TO USE, THIS PRODUCT OR FOR ANY BREACH OF ANY EXPRESS OR IMPLIED WARRANTY, INCLUDING THE IMPLIED WARRANTY OF MARKETABILITY OR MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE APPLICABLE TO THIS PRODUCT.
Some regions do not allow the exclusive limitation of incidental or consequential damages or limitations on how long an implied warranty lasts, so these limitations or exclusions may not apply to you. This warranty gives you specific legal rights and you may also have other rights which vary from region to region.

SMARTMI WARRANTY POLICY

SONY WARRANTY POLICY

Registration Notice

  • Please REGISTER your Sony Product for warranty coverage, otherwise repair services will be on a chargeable basis.
  • Additional 3 months warranty period is provided for online registration (except BRAVIA, Projector, and PlayStation).
  • Please keep your ORIGINAL PURCHASE RECEIPT and present it for verification when required. Home service is limited to selected categories only.
  • Below are the products that is not required for warranty registration, kindly retain your original purchase receipt for warranty claim purpose:
    Storage devices, batteries, memory cards, USB flash drive, external hard drives, portable chargers, smartwatches, camera accessories, headphones that do not have a serial number on the unit and some other accessories.
  • Bundled product or accessories will follow the main unit manufacturing warranty period. 
  • Visit https://web.sony-asia.com/my/sign-in/ to register your new product warranty.
Product Category (Consumer)
Standard Warranty Period
Terms and Conditions
Television
BRAVIA
2 years
General
Home Video
Blu Ray / DVD / HDD / USB Media player or recorder
1 year (extended 3 months when register online)
General
Audio
Home Audio; Theater System; Portable Audio; Car Audio
1 year (extended 3 months when register online)
General
Audio
Headphone / Earphone
1 year warranty for purchase made effective 1st April 2015 (extended 3 months when register online for product with serial number).  
*Unit purchased prior to 1st April 2015, product warranty only applicable for model with retail price of RM300.00 & above and all XBA series (Purchase receipt is required for warranty claim verification)
General
Digital Imaging
Cyber-shot, Handycam, S-Frame, PrintStation
1 year (extended 3 months when register online)
General
Digital SLR/SLT/ NEX
Digital SLR Body & Lens Accessory
1 year
(extended 3 months when register online)
*Including lenses bundled in the standard & twin lens kit. Camera body serial number is needed for warranty claims verification
General
Computer, Tablet & Peripherals
VAIO & Tablet
1 year
*(90 days warranty for bundled Accessories including Battery Pack & Power Adaptor)
General
Projector
Business Projector
3 years manufacturing defect
2 years prism block
1 year/ 2000 hours lamp
General
Projector
Business Projector (Laser Light Source)
3 years manufacturing defect
2 years prism block
5 year/ 10,000 hours lamp
General
Projector
Home Projector
2 years comprehensive warranty
1 year/ 2000 hours lamp
General
Recording Media
Memory Stick
SD Memory Card
5 years or 10 years (for high speed series)
* Proof of Purchase needed for warranty claims verification.
Recording Media
Accessory
USB Portable Power
1 year
Not Applicable
Accessory
Battery Pack & Battery Charger
Other Sales Accessories
No Warranty Coverage
Not Applicable
PlayStation
Gaming Console
1 year standard warranty
* Please register at http://asia.playstation.com/my
Playstation
Sony Mobile
Xperia
1 year
(extended 3 months when register online)
General

TINECO WARRANTY POLICY

REGISTER YOUR WARRANTY HERE
CONGRATULATIONS ON THE PURCHASE OF YOUR TINECO MERCHANDISE!
Please take a few minutes now to register your purchase and ensure we have your purchase details in the unlikely event of a warranty claim.
Registering your warranty protects your investment and provides us with important information that allows us to improve your experience with Tineco Malaysia.

Warranty Registration – Tineco Malaysia

The 2-Year Limited Warranty

  • Only applies to purchases made from Official Tineco Stores in Malaysia.
  • Is subject to the adherence of the requirements outlined in this instruction manual, and is subject to further conditions outlined below.
What is Covered
  • Your Tineco appliance has a 2-year warranty against original defects in material and workmanship, when used for private household purposes in accordance with the Tineco Instruction Manual. Motorized accessories and battery bought separately come with a 1-year Limited warranty.
  • This warranty provides, at no extra cost to you, all labour and parts necessary to ensure your appliance is in proper operating condition during the warranty period.
  • This warranty will only be valid if the appliance is used in the country in which it was sold.
  • For quality-related warranty claims, items will be replaced with a factory refurbished model of equal value when available, otherwise a new item will be sent. Please be informed that all dispute requests will go through factory or supplier, and the judgement outcome or decision is final and non-appealable.
What is not Covered
Tineco shall not be liable for costs, damages or repairs incurred as a result of:
  • Appliances purchased from an unauthorized dealer.
  • Careless operation or handling, misuse, abuse and/or lack of maintenance or use not in accordance with the Tineco Instruction Manual.
  • Use of the appliance other than for normal domestic purposes, e.g. for commercial or rental purposes.
  • Use of parts not in accordance with the Tineco Instruction Manual.
  • Use of part, accessories including cleaning solutions other than produced by genuine Tineco
  • External factors unrelated to product quality and use, such as weather, modifications, accidents, electrical outages, power surges or acts of God.
  • Repairs or alterations carried out by unauthorized parties or agents.
  • Failing to clear blockage and other hazardous material from the appliance.
  • Normal wear and tear, including normal wearing parts, such as dustbox, belt, wheels, filter, HEPA, brush roller, power cord, water tank(s), vacuum tube, body cover, and charging dock (or where external damage or abuse is diagnosed), carpet or floor damage due to use not in accordance with manufacturer’s instructions or failure to turn the brush roller off when necessary.
  • Reduction in battery discharge time due to battery age or use.
  • At point of assessment, should an item be deemed as defective due to misuse or wear and tear instead of manufacturing, the cost of material components and replacement parts, with all labour charges and transportation costs (if any) to be covered by the customer.
  • The cost of material components and replacement parts, with all labour charges and transportation costs (if any) to be covered by the customer should there be manufacturing defects detected after warranty period.
Warranty Limitation
  • Any implied warranties relating to your appliance including but not limited to warranty of merchant ability or warranty of fitness for a particular purpose, are limited to the duration of this warranty.
  • Warranty coverage applies to the original owner and to the original battery only and is not transferable.
  • This limited warranty gives you specific legal rights. You may also have other rights which vary by region.
  • Manufacturer’s warranties may not apply in all cases, depending on factors such as use of the product, where the product was purchased, or who you purchased the product from. Please review the warranty carefully, and contact the manufacturer if you have any questions.
  • All Transportation costs (if any) to be covered by the customer.
Warranty Service
  • Register: In order to validate the warranty, you are required to register your appliance on the Tineco official website (www.tineco.com.my/ewarranty) and enjoy exclusive benefits. To register, please enter the last 10 or 11 digits of the serial number (found on the base of the main body). Failure to register your product within 14 days will diminish your warranty rights.
  • How to Claim: Please retain your proof of purchase. To make a claim under our Limited Warranty, please return the complete unit, (all transportation prepaid by you) to the Local Official Tineco customer service centre. You need to provide your serial number and the original purchase receipt with the purchase date and order number on it.
  • All work will be carried out by Local Official Tineco or an authorized agent.
  • Any replaced defective parts will become the property of Tineco.
  • Service under this warranty will not extend the period of this warranty.
 
All warranty and service related matters are strictly based on appointment basis.
You can book an appointment at 012-7114600 (Whatsapp Only)

 

The Service Centre is located at :

No. 18, Jalan Ekoperniagaan 1/22,
Taman Ekoperniagaan,
Bandar Dato Onn,
81100 Johor Bahru, Johor,
Malaysia.
C-1-40, 10 Boulevard Commercial Centre,
Jalan Cempaka,
Kampung Sungai Kayu Ara,
47400, Petaling Jaya, Selangor,
Malaysia.

LEVOIT WARRANTY POLICY

Effective Date: January 4, 2023
Register your products at https://warranty.levoit.com/warranty to stay up to date with important product information such as product updates, limited warranties, usage and maintenance recommendations, and notifications concerning safety warnings or product recalls. Registration is not required to claim your limited warranty.
Two (2) Year Limited Consumer Product Warranty
Arovast Corporation (“Arovast”) warrants that the product shall be free from defects in material and workmanship for a period of 2 years from the date of original purchase (“Limited Warranty Period”), provided the product was used in accordance with its use and care instructions (e.g. in the intended environment and under normal circumstances).
Your Limited Warranty Benefits
During the Limited Warranty Period and subject to this limited Warranty Policy, Arovast will, in its sole and exclusive discretion, either (i) refund the purchase, (ii) repair any defects in material or workmanship, or (iii) replace the product with another product of equal or greater value. 
Who is Covered? 
This limited warranty extends only to the original consumer purchaser of the product and is not transferable to any subsequent owner of the product, regardless of whether the product transferred ownership during the specified term of the limited warranty. The original consumer purchaser must provide verification of the defect or malfunction and proof of the date of purchase to claim the Limited Warranty Benefits.
Be Aware of Unauthorized Dealers or Sellers. 
This limited warranty does not extend to products purchased from unauthorized dealers or sellers. Arovast’s limited warranty only extends to products purchased from authorized dealers or sellers that are subject to Arovast’s quality controls and have agreed to follow its quality controls.  Please be aware, products purchased from an unauthorized website or dealer may be counterfeit, used, defective, or may not be designed for use in your country. You can protect yourself and your products by making sure you only purchase from Arovast or its authorized dealers.
If you have any questions about a specific seller, or if you think you may have purchased your product from an unauthorized seller, please contact our Customer Support via [email protected].
What’s Not Covered? 
  • Normal wear and tear, including parts that might wear out over time (e.g. batteries, filters, cleaning brush, essential oil pads, etc.);
  • If the proof-of-purchase has been altered in any way or is made illegible.
  • If the model number, serial number or production date code on the product has been altered, removed or made illegible.
  • If the product has been modified from its original condition;
  • If the product has not been used in accordance with directions and instructions in the user manual;
  • To damages caused by connecting peripherals, additional equipment or accessories other than those recommended in the user manual.
  • To damages or defects caused by accident, abuse, misuse, or improper or inadequate maintenance;
  • To damages or defects caused by service or repair of the product performed by an unauthorized service provider or by anyone other than Arovast;
  • To damages or defects occurring during commercial use, rental use, or any use for which the product is not intended;
  • If the unit has been damaged, including but not limited to damage by animals, lightning, abnormal voltage, fire, natural disaster, transportation, dishwasher, or water (unless the user manual expressly states that the product is dishwasher safe).
  • Incidental and consequential damages.
  • To damages or defects exceeding the cost of the product.
Claiming Your Limited Warranty Service in 5 Simple Steps:
  1. Make sure your product is within the specified limited warranty period.
  2. Make sure you have a copy of the invoice and order ID or proof-of-purchase.
  3. Make sure you have your product. DO NOT dispose of your product before contacting us.
  4. Contact our Customer Support team via [email protected].
  5. Once our Customer Support team has approved your request, please return the product with a copy of the invoice and order ID. 
Sole and Exclusive Remedy. 
THE FOREGOING LIMITED WARRANTY CONSTITUTES AROVAST CORPORATION’S EXCLUSIVE LIABILITY, AND YOUR SOLE AND EXCLUSIVE REMEDY, FOR ANY BREACH OF ANY WARRANTY OR OTHER NONCONFORMITY OF THE PRODUCT COVERED BY THIS LIMITED PRODUCT WARRANTY STATEMENT. THIS LIMITED WARRANTY IS EXCLUSIVE, AND IN LIEU OF ALL OTHER WARRANTIES. NO EMPLOYEE OF AROVAST CORPORATION OR ANY OTHER PARTY IS AUTHORIZED TO MAKE ANY WARRANTY IN ADDITION TO THE LIMITED WARRANTY IN THIS PRODUCT LIMITED WARRANTY STATEMENT.

Disclaimer of Warranties. 
TO THE FULLEST EXTENT PROVIDED BY APPLICABLE LAW, EXCEPT AS WARRANTED IN THIS LIMITED PRODUCT WARRANTY POLICY, AROVAST CORPORATION PROVIDES THE PRODUCTS YOU PURCHASE FROM AROVAST CORPORATION “AS IS” AND AROVAST CORPORATION HEREBY DISCLAIMS ALL WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, STATUTORY, OR OTHERWISE, INCLUDING BUT NOT LIMITED TO ANY WARRANTIES OF MERCHANTABILITY, NON-INFRINGEMENT, AND FITNESS FOR PARTICULAR PURPOSE.
Limitations of Liability. 
TO THE FULLEST EXTENT PROVIDED BY APPLICABLE LAW, IN NO EVENT WILL AROVAST CORPORATION, ITS AFFILIATES, OR THEIR LICENSORS, SERVICE PROVIDERS, EMPLOYEES, AGENTS, OFFICERS, OR DIRECTORS BE LIABLE FOR:

(a) DAMAGES OF ANY KIND ARISING OUT OF OR IN CONNECTION WITH PRODUCTS PURCHASED FROM AROVAST CORPORATION IN EXCESS OF THE PURCHASE PRICE PAID BY THE PURCHASER FOR SUCH PRODUCTS, OR

(b) INDIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES EVEN IF AROVAST CORPORATION OR ONE OF ITS SUPPLIERS HAS BEEN ADVISED OF THE POSSIBILITY OR LIKELIHOOD OF SUCH DAMAGES.

AND REGARDLESS OF WHETHER CAUSED BY TORT (INCLUDING NEGLIGENCE), BREACH OF CONTRACT, OR OTHERWISE. OUR LIABILITY SHALL UNDER NO CIRCUMSTANCES EXCEED THE ACTUAL AMOUNT PAID BY YOU FOR THE DEFECTIVE PRODUCT, NOR SHALL WE UNDER ANY CIRCUMSTANCES BE LIABLE FOR ANY CONSEQUENTIAL, INCIDENTAL, SPECIAL OR PUNITIVE DAMAGES OR LOSSES, WHETHER DIRECT OR INDIRECT.

EXCEPT AS COVERED BY THIS LIMITED PRODUCT WARRANTY STATEMENT, AROVAST CORPORATION SHALL NOT BE LIABLE FOR COSTS ASSOCIATED WITH THE REPLACEMENT OR REPAIR OF PRODUCTS PURCHASED FROM IT, INCLUDING, BUT NOT LIMITED TO, LABOR, INSTALLATION, OR OTHER COSTS INCURRED BY THE USER AND, IN PARTICULAR, ANY COSTS RELATING TO THE REMOVAL OR REPLACEMENT OF ANY PRODUCT.
OTHER RIGHTS YOU MAY HAVE
SOME JURISDICTIONS DO NOT ALLOW FOR: (1) EXCLUSION OF IMPLIED WARRANTIES; (2) LIMITATION ON THE DURATION OF IMPLIED WARRANTIES; AND/OR (3) EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES; SO THE DISCLAIMERS IN THIS POLICY MAY NOT APPLY TO YOU. IN THESE JURISDICTIONS YOU HAVE ONLY THE IMPLIED WARRANTIES THAT ARE EXPRESSLY REQUIRED TO BE PROVIDED IN ACCORDANCE WITH APPLICABLE LAW.  THE LIMITATIONS OF WARRANTIES, LIABILITY, AND REMEDIES APPLY TO THE MAXIMUM EXTENT PERMITTED BY LAW. 
ALTHOUGH THIS LIMITED WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS, YOU MAY HAVE OTHER RIGHTS IN YOUR JURISDICTION. THIS STATEMENT OF LIMITED WARRANTY IS SUBJECT TO APPLICABLE LAWS THAT APPLY TO YOU AND THE PRODUCT. PLEASE REVIEW THE LAWS IN YOUR JURISDICTION TO UNDERSTAND YOUR RIGHTS FULLY.
CHANGES TO THIS POLICY
We may change the terms and availability of this limited warranty at our discretion, but any changes will not be retroactive.

URBANISTA WARRANTY POLICY

ONE YEAR LIMITED WARRANTY

All Urbanista headphones are designed and manufactured to meet high expectations and to provide the best customer experience. We are devoted to producing only high quality items featuring the latest technology. However, in exceptional cases, electronic products may have malfunctions due to manufacturing defects. That is why we offer a full one (1) year warranty from the date of original retail purchase, which covers defects in materials and workmanship.
Urbanista AB hereby warrants that, under normal use, this product will be free from defects in materials and workmanship for a period of one (1) year starting with the original retail purchase date. The replacement warranty is valid only if the original proof of purchase issued to the purchaser, specifying the date of purchase, is presented with the product to be replaced.
How does it work? If you believe this product is defective, carefully repack the unit and return it to your authorized dealer within the warranty period, with the original proof of purchase. Your authorized dealer will replace the product, provided a defect in materials or workmanship is identified. Should your authorized dealer not have the equivalent product or color in stock, Urbanista AB will promptly provide you with a new product.
This limited replacement warranty does not apply in cases of abuse or misuse of the product, use contrary to the Urbanista AB instructions, ordinary wear and tear, incorrect connection, force majeure or unauthorized repair. Any lawsuit for breach of this limited warranty shall be commenced, if at all, within one (1) year of the date that the claim accrues. Urbanista AB shall not be liable for special, indirect, incidental or consequential damages resulting from the use or the inability to use this product, regardless of the legal theory on which the claim is based.
This warranty gives you specific legal rights, and you may have other rights, which vary from country to country. This warranty does not restrict the rights of the consumer mandated under applicable laws.
This product shall not be treated as household waste. Instead it shall be handed over to the applicable collection point for the recycling of electrical and electronic equipment. This product was produced after June 1st, 2016.

IMPORTANT SAFETY INSTRUCTIONS

WARNINGS 

  • Not suitable for children under age three: it contains small parts which may be a choking hazard.
  • Choose a low volume setting before using the headphones.
  • Long-term exposure to loud music or sounds may cause hearing damage. It is best to avoid high volume levels when using these headphones, especially for extended periods.
  • Do not use these headphones when operating a motor vehicle, a bicycle, machinery or where your inability to hear outside sounds may present a danger to you or to others.
CAUTIONS 
  • Using these headphones limits your ability to hear noises around you, regardless of listening volume. Please be cautious when using these headphones.
  • Do not drop, sit on, or allow the headphones to be immersed in water.
  • The pads that accompany these headphones may deteriorate over time. Please make sure to use suitable pads on the headphones at all times.
THE URBANISTA WARRANTY DOES NOT COVER: 
  • Defects and damages due to dropping, mechanical damage, dirt, cerumen, damp, moisture, chemical products, abnormal impact damage, loss, theft, fire or force majeure
  • Modification or repair by you or a third party without Urbanista AB approval
  • Esthetical changes, defects, and damages due to normal wear and tear, or ageing
Urbanista does not honor any warranty claims that are not accompanied by the original documentation. To get the product repaired or replaced under this limited warranty, you must first contact us and include the following:
  • A short description of the defect/malfunction
  • The proof of purchase (i.e. receipt or copy of bank withdrawal.)
  • Your name, address, e-mail and phone number

VAGO WARRANTY POLICY

VAGO HAS 1 YEAR LIMITED WARRANTY (NO INCLUDING bags Screw Pin Broken)

WHAT IS NOT COVERED BY THIS WARRANTY?
This Warranty does not apply:
(a) To consumable parts, such as protective coatings that are designed to diminish over time, unless failure has occurred due to a defect in materials or workmanship;
(b) To cosmetic damage, including but not limited to scratches, dents and broken plastic on ports unless failure has occurred due to a defect in materials or workmanship;
(c) To damage caused by use with a third party component or product that does not meet the VAGO Product’s specifications (VAGO Product specifications are available at www.creationcell-vago.com under the technical specifications for each product and also available in stores);
(d) To damage caused by accident, abuse, misuse, fire, liquid contact, earthquake or other external cause;
(e) To damage caused by operating the VAGO Product outside VAGO’s published guidelines;
(f) To damage caused by service (including upgrades and expansions) performed by anyone who is not a representative of VAGO or VAGO Authorized Service Providers
(g) To an VAGO Product that has been modified to alter functionality or capability without the written permission of VAGO;
(h) To defects caused by normal wear and tear or otherwise due to the normal aging of the VAGO Product;
(j)Cannot prove in any way that you are the authorized user of the product (eg. by presenting proof of purchase).

 

Service Center Address:
No.55-1-2,Jalan Tasik Utama 4,Medan Niaga Tasik Damai,Sungai Besi,57100 Kuala Lumpur.
Tel : 03-90546199

WIZ WARRANTY POLICY

PRODUCTS WARRANTY
It is hereby guaranteed to the original consumer purchaser of this WiZ product that, for a period of two (2) years from date of purchase, based on up to 3 hours average working time per day, when used as directed, this product will be free from defects in materials or workmanship. This warranty shall not apply, without limitations to defects or error caused by improper use, fitness for a particular purpose, signals interference, electrical power or battery problems, normal wear and tear, modification of the Product or its components, negligence and all other causes.
Home automation devices have the risk of failure to operate, incorrect operation, or electrical or mechanical tampering and should be viewed as a convenience, but not as a sole method for controlling your home. At its discretion, WiZ’s exclusive obligation under this warranty is expressly limited to the refund of the purchase price or the repair or the supply, without charge, of a replacement for any product which is found to be defective within such warranty period and which is returned with the purchase receipt not later than thirty (30) days after the manifestation of a problem. WiZ’S LIABILITY, RESULTING FROM OR ARISING OUT OF ANY CAUSE OR NATURE WHATSOEVER, IS EXPRESSLY EXCLUDING ANY DAMAGES FOR LOSS OF PROFITS, REVENUE AND FOR ANY INCIDENTAL, INDIRECT, PUNITIVE, SPECIAL OR CONSEQUENTIAL DAMAGES, OTHER THAN DAMAGES FOR PERSONAL INJURIES. Some territories, regions or states do not allow limitations on how long an implied warranty lasts or the exclusion or limitation of incidental or consequential damages so the above exclusion or limitations may not apply to your situation. This warranty gives you specific legal rights and you may also have other rights which vary from country to country or per state or region.
LIMITED WARRANTY
Email: [email protected]
www.wizconnected.com
© 2022 WiZconnected Co., Ltd

XGIMI WARRANTY POLICY

Registration is mandatory, which can be done at https://ew.swap-asia.com/
LIMITED WARRANTY
WARRANTY CLAIM FOR QUALITY ISSUE WITHIN WARRANTY PERIOD
  • For portable and home projectors, XGIMI warrants the XGIMI-branded hardware product purchased on the official XGIMI website, contained in the original packaging, against material and quality defects when used normally for a period of ONE (1) YEAR (or other period required by local law) from the original date of the end-user purchase.
  • For laser projector, XGIMI warrants the XGIMI-branded hardware product purchased on the official XGIMI website, contained in the original packaging, against material and quality defects when used normally for a period of TWO (2) YEARS (or other period required by local law) from the original date of the end-user purchase.
  • For quality-related warranty claims, items will be replaced with a factory refurbished unit of equal value.
  • Warranties on all replacements follow the same warranty time frame of the original defective item.
  • Please contact us with the following information for verification.
Please also note that proof of purchase and issue may be required in different forms, such as videos or pictures, to identify the product and problem described.
  • 12-digit serial number (you can find it on the bottom of the unit).
  • Invoice or receipt, including purchasing platform and date.
  • Detailed description of the issue.
If the product is not returned within 30 days after the start of the warranty claim, the warranty application is invalid. If the warranty service needs to be continued, the warranty application must be renewed. If the warranty period has expired during the reapplication process, services will be handled according to the out-of-warranty policy. During the warranty period, the seller shall bear the round-trip shipping costs incurred by replacement/repair for non-human-caused quality issues. The seller shall also be liable for any damage to the product sent or returned with a prepaid shipping label. The seller shall not be liable for any damage to the product when returned by the buyer.
Buyer in the Following Situation Will Cover Shipping Costs:
  • Warranty claims on items taken outside the original country of purchase.
NOT COVERED UNDER XGIMI WARRANTY:
  • Items purchased from unauthorized sellers/official channels.
  • Unauthorized repair or disassembling.
  • Products with expired warranties.
  • Products without sufficient proof of purchase.
  • Product damage caused by misuse, including but not limited to: Abuse, negligence, accidents, liquid or food spills, falls, using/storing product in extreme temperatures, burning of the printed circuit board, or other product defects caused by human actions.
  • Damage caused by reliability or compatibility issues when using unauthorized third-party parts.
  • Product failures caused by any software programs, whether provided with the product or installed subsequently.
  • Products or parts with an altered identification label or from which the identification label has been removed.
  • Product damage due to fire, floods, lightning, or other forms of Force Majeure.
  • Lost or stolen products.
EXTENDED WARRANTY
XGIMI Technology Co. (“XGIMI”) is the manufacturer and through its local distributor, Swap Logistics Distribution Sdn. Bhd (“SWAP”), warrants to you that the XGIMI’s selected products purchased from an authorized dealer i.e. XGIMI Halo+ and XGIMI Horizon only (“Products”) (including components provided in/with the Products) will be free from defects in workmanship and materials for an extended period of ONE year from the end of the Limited Warranty Period (the “Extended Warranty Period”). This Extended Warranty Period is only applicable if the purchaser has registered for the Extended Warranty Period with SWAP. The Extended Warranty coverage is capped to the retail price listed in the sales invoice and shall be in accordance with the terms and conditions of the Manufacturer’s Warranty of the equipment including any exclusion therein provided. During the Extended Warranty Period, the Products (including components), will be repaired or replaced at SWAP’s option, for either parts or labor OR at SWAP’s sole option, the price of the Products may be refunded, subject to depreciation based on your purchase price for the Products pro-rated over the remaining balance of the Extended Warranty Period. Any warranty service or replacement of parts will not extend the Extended Warranty Period.
The Extended Warranty does not cover defects which are a result of: (1) damage caused by accident, unreasonable use or neglect (including the lack of reasonable and necessary maintenance); (2) damage during shipment (claims must be presented to the carrier); (3) damage to, or deterioration of, any accessory or decorative surface; (4) damage resulting from failure to follow instructions contained in your owner’s manual; (5) damage resulting from the performance of repairs by someone other than an authorized XGIMI service center; (6) deterioration of components parts, the nature of which is to become worn or depleted with use, such as batteries and headphone ear pads.
Furthermore, this Extended Warranty covers only actual defects within the Products itself, and does not cover the cost of installation or removal from a fixed installation, setup or adjustments, claims based on misrepresentation by the authorized dealer, performance variations resulting from installation-related circumstances such as source quality or AC power or Products modifications, any unit on which the serial number has been effaced, modified or removed, or units used for other than home use. This Extended Warranty is valid only for selected XGIMI Products purchased from an authorized dealer. The Extended Warranty coverage for repairs includes the cost of labour and parts. Parts repair/replaced by Swap will be supported with up to 90 days warranty. 
In an event that the equipment is deemed beyond economic repair (such decision to be final), we will compensate you with either:
  1. an equivalent replacement model where the value will not exceed the original purchase price or the claim balance (whichever is lower) of the equipment OR
  2. a refurbished model and the replaced equipment or parts becomes our property. Upon acceptance of replacement, the Extended Warranty shall be deemed expired or lapsed and will cease to have effect.
EXTENDED WARRANTY COVERAGE VALUE 

The accumulated repair value of the purchased Products (“Accumulated Repair Value”) undertaken by us under the Extended Warranty shall not exceed the value of retail price paid by you while it is still in force. Upon reaching the full Accumulated Repair Value, the coverage will cease, and the Extended Warranty will expire or lapse. Repair value refers to the cost of the labor and parts of the repair carried out. Any cost of repair which exceeds the Accumulated Repair Value shall be borne by you. 
Except to the extent expressly prohibited in your jurisdiction by applicable law, all implied warranties, including fitness for a particular purpose and merchantability are hereby excluded and in no event shall XGIMI and/or SWAP be liable for any indirect, direct, incidental, special or consequential loss or damages whatsoever (including, without limitation, other pecuniary loss) arising out of the use of or inability to use the Products, even if XGIMI and/or SWAP have been advised of the possibility of such damages. To any extent that XGIMI cannot lawfully disclaim implied warranties under this Extended Warranty, all such implied warranties are limited in duration to the duration of this warranty. Some jurisdictions do not allow the exclusion or limitation of incidental or consequential damages or exclusions or limitations on the duration of implied warranties or conditions, so the above limitations or exclusions may not apply to you. This warranty gives you specific legal rights, and you may also have other rights that vary by jurisdiction.
HOW TO OBTAIN EXTENDED WARRANTY SERVICE
Contact SWAP customer support using the contact information on the relevant country specific support website for your Products to request for Extended Warranty service. To validate your right to this Extended Warranty, you must be first registered with Swap for the Extended Warranty Period when the Products are purchased and provide the original sales invoice or other proof of ownership and date of purchase. Do not return your Products without prior authorization from SWAP. Extended Warranty repair of the XGIMI Products must be carried out by SWAP’s authorized service center. Unauthorized warranty repair will void the Extended Warranty and is performed at your sole risk.
You are also welcome to go to SWAP’s website for details of this Extended Warranty.
WHO PAYS FOR WHAT
This Extended Warranty covers all expenses for labor and materials required for the repair OR replacement of the Products that are found to be defective, and a reasonable return shipping charge within the country of repair. Please be sure to save the original shipping carton(s), because a charge will be made for additional cartons/packaging,
You will be charged for the cost of examining a unit that is not in need of repair (including resulting shipping costs), or for necessary repairs not covered by this Extended Warranty.
We sincerely thank you for your expression of confidence in XGIMI. We wish you many years of viewing pleasure.
  1. What is covered in the Extended Warranty?
    Same product defect coverage as the first year manufacturer’s warranty. Kindly refer to the T&Cs for more details.
  2. What is the period of the Extended Warranty?
    The first 12 months will be covered by the manufacturer’s warranty, and the Extended Warranty will be from month-13 until month-24.
  3. What are the device models currently being covered under this program?
    Please check for the Extended Warranty sticker located on your device box/packaging to know if the device is in Extended Warranty program.
  4. How many times can a customer claim for extended warranty?
    There’s no limit as per within the valid period, subjected to the Terms and Conditions (‘Extended Warranty Coverage Value’).
  5. What information is needed for the verification of the extended warranty during a claim?
    You must be registered on our registration website(https://ew.swap-asia.com/).
    Please have a copy of the receipt or other proof of ownership, date of purchase and serial number of the unit.
  6. I cannot access the registration website to register/the website is not functioning ?
    Kindly reach out to our Call Centre agents at +603-79402977 for assistance and advice.
  7. How do I ensure that all my details are successfully submitted upon registering?
    The registration website will send a confirmation email after you have completed the registration process.
    Please check your spam/junk mailbox for the email from [email protected]just in case your mail account accidentally rejects it.
  8. I lost a copy of my receipt, what should I do?
    Kindly obtain a copy from your retailer. If there’s no longer a hardcopy of your receipt, a snapshot of the retailer’s copy of receipt will suffice.
  9. What is the Call Centre operating hours?
    Monday to Fridays;  9.30 am to 6.30 pm
  10. How do I send my device in during the Extended Warranty claim?
    1. Walk-in to Swap HQ at address below:
      L2-3, LEVEL 2, WISMA KEMAJUAN,
      2, JALAN 19/1, SEKSYEN 19,
      46300 PETALING JAYA,
      SELANGOR, MALAYSIA
    2. Ask your retailer for assistance with the claim.
    3. Courier to us at the same address above
      * Please do not return your Device without prior authorization from Swap
  11. Who pays for the courier services of the device to Swap and from Swap?
    Sending the device using courier services to Swap is at customer’s expense. The repaired / replaced device from Swap back to the customer will be borne by Swap.
  12. How will I know the status of the claim
    You can contact us at 03-7940 2977 and the Call Centre agents will check the status for you.
  13. How long will the claims process take?
    Depending on the extend of the defect and availability of parts, the Call Centre agents will review your case and provide the best estimated turnaround time.
  14. Is the Extended Warranty transferable to other device of the same brand?
    No, each Extended Warranty is solely for one(1) specific device.
  15. When can I register for the Extended Warranty?
    Please register on the registration website within 1 month from your date of purchase.
 

YEEDI WARRANTY POLICY

The 1-Year Limited Warranty

  • Only applies to purchases made from Official yeedi Stores in
  • Is subject to the adherence of the requirements outlined in this instruction manual, and is subject to further conditions outlined

What is covered

  • Your Yeedi appliance has a 1-year warranty against original defects in material and workmanship, when used for private household purposes in accordance with the Yeedi Instruction Manual. Motorized accessories and battery bought separately come with a 6-months Limited
  • This warranty provides, at no extra cost to you, all labour and parts necessary to ensure your appliance is in proper operating condition during the warranty
  • This warranty will only be valid if the appliance is used in the country in which it was
  • For quality-related warranty claims, items will be replaced with a factory refurbished model of equal value when available, otherwise a new item will be sent. Please be informed that all dispute requests will go through factory or supplier, and the judgement outcome or decision is final and non- appealable.

What is not covered

  • The consumable parts, such as such as side brush, battery, dustbox, belt, wheels, filter, HEPA, brush roller, power cord, water tank(s), robot vacuum body cover, and charging dock (or where external damage or abuse is diagnosed), carpet or floor damage due to use not in accordance with manufacturer's instructions, unless failure has occurred due to a defect in materials or workmanship.
  • The cosmetic damage, including but not limited to scratches, dents and broken plastic on ports unless failure has occurred due to a defect in materials or
  • The damage caused by use with a third party component or product incompatible with yeedi Product’s
  • The damage caused by accident, abuse, misuse, fire, liquid contact, earthquake or other external causes or
  • The damage caused by operating the yeedi Product against yeedi published guidelines or the intended purpose of the yeedi
  • The damage caused by service performed by any third party who is not an yeedi certified or authorized Service
  • The damage or defect caused by any modification or alteration to an yeedi Product by any third party without the written consent of
  • The normal wear and tear or the normal aging of the yeedi
  • The Product whose serial number has been removed or defaced and which yeedi cannot identify as its product; or the yeedi Product which has been proved to be stolen by competent public authorities and whose possessor fails to present concrete and enough evidence of the proprietorship of the product.
  • Use of parts not in accordance with the yeedi Instruction
  • Use of part, accessories including cleaning solutions other than produced by genuine
  • Failing to clear blockage and other hazardous material from the
  • At point of assessment, should an item be deemed as defective due to misuse or wear and tear instead of manufacturing, the cost of material components and replacement parts, with all labour charges and transportation costs (if any) to be covered by the
  • The cost of material components and replacement parts, with all labour charges and transportation costs (if any) to be covered by the customer should there be manufacturing defects detected after warranty

Warranty Limitation

  • Any implied warranties relating to your appliance including but not limited to warranty of merchant ability or warranty of fitness for a particular purpose, are limited to the duration of this
  • Warranty coverage applies to the original owner and to the original battery only and is not
  • This limited warranty gives you specific legal rights. You may also have other rights which vary by
  • Manufacturer's warranties may not apply in all cases, depending on factors such as use of the product, where the product was purchased, or who you purchased the product from. Please review the warranty carefully, and contact the manufacturer if you have any
  • All Transportation costs (if any) to be covered by the

Warranty Service

  • Register: In order to validate the warranty, you are required to register your appliance on the Yeedi warranty registration form and enjoy exclusive benefits. To register, please enter the 20 digits of the serial number (found on the inner part of the main body). Failure to register your product within 14 days will diminish your warranty
  • How to Claim: Please retain your proof of purchase. To make a claim under our Limited Warranty, please return the complete unit, (all transportation prepaid by you) to the Local Official yeedi customer service centre. You need to provide your serial number and the original purchase receipt with the purchase date and order number on
  • All work will be carried out by Local Official yeedi or an authorized
  • Any replaced defective parts will become the property of
  • Service under this warranty will not extend the period of this
  • If you have a question about our Product Warranty, please contact your local store
All warranty and service related matters are strictly based on appointment basis.
You can book an appointment at 012-7114600 (Whatsapp Only)

 

The Service Centre is located at :

No. 18, Jalan Ekoperniagaan 1/22,
Taman Ekoperniagaan,
Bandar Dato Onn,
81100 Johor Bahru, Johor,
Malaysia.
C-1-40, 10 Boulevard Commercial Centre,
Jalan Cempaka,
Kampung Sungai Kayu Ara,
47400, Petaling Jaya, Selangor,
Malaysia.

YEELIGHT WARRANTY POLICY

  1. All Yeelight products distributed by Yeelight Malaysia come with a one-year after-sales service and warranty protection. The after-sales service and warranty starts from the day the customer purchases the product.
  2. To enjoy the full after-sales service and support, customers are advised to immediately register their product at the point of purchase or at the point of receiving the product (for purchases made via online channels) by logging onto yeelight.my.
  3. The after-sales service and warranty protection is only valid in Malaysia and is provided by Yeelight Malaysia or its authorized service centres.
  4. All Yeelight products are also covered by a 7-day Dead-On-Arrival (DOA) protection from the date of purchase. A DOA product is defined when the main components of the product (except accessories and consumable parts) are damaged or non-functional after the first time it is removed from the original product packaging.
  5. To submit a warranty claim, kindly log on to yeelight.my and create a Repair Request ticket. You will be provided with Repair Request Number.
  6. Once your information is verified, we shall contact you for further action, which may include the following:
4.1 To gather more information and/or to understand the issue better
4.2 Guide you through basic troubleshooting steps
4.3 Provide instructions on how to return the product to us for inspection.
  1. Once the product has been returned to us, the product will be tested and verified to identify the causes of failures/ defects within 14 working days.
  2. As part of your return, please do not include any unaffected parts/ accessories. If you are sending the package to us by courier, please use a traceable service. Update – Feb 2022 make sure to include the Repair Request number on the air waybill/consignment note of the parcel and the Repair Request Form.
  3. If your product has been repaired or you are given a replacement unit, the product will continue to be warranted for the remaining period of your original warranty, or 60 days from the date of the completion of your claim, whichever is longer.
  4. Customers located in the Klang Valley are advised to pick up repaired/replacement unit within 3 months from the date of the completion of the Repair Request. For Customers located out of the Klang Valley, you will receive your repaired/ replacement unit via courier.
  5. The warranty will continue in the event that the product is found to be defective after firmware upgrade released by Yeelight officially (no hardware defects).
  6. This warranty does not cover the following cases: ○ Yeelight finds evidence the product is not supplied by Yeelight Malaysia. The product serial number or warranty seal is illegible or has been removed, erased, defaced, altered, and/or tampered. ○ If any parts of the product are missing. ○ Liquid damage to any parts and/or components. ○ If any parts of the product are missing due to unauthorised modifications. ○ Any damage occurs in/ on outer surface of the product, including but not limited to cracks, dents or scratches on the exterior cases, screens, camera lenses, buttons and other attachments. ○ Deterioration/ reduction of run time due to deterioration of battery performance over time. ○ Deterioration of the product caused by normal wear and tear, including but not limited to rust, stains and discoloration.
  7. Yeelight reserves the right to determine whether a product is "Out of Warranty" at the company’s sole discretion according to the standards listed above.
  8. Service of Out of Warranty products shall be separately quoted by Yeelight or its service centre and respective service shall be provided upon service fee payment. Update – Feb 2022
  9. Yeelight Malaysia reserves the right to update this Warranty Policy without notice.
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