Warranty Policy
Manufacturer’s Warranty Coverage
Some products featured on this website include a manufacturer’s warranty. For details regarding specific warranties, please contact the manufacturer directly. Many of our products are covered by guarantees or warranties from their respective manufacturers. Additionally, these products are subject to guarantees that cannot be excluded under Malaysian law, specifically the Sales of Goods Act 1957.
Under these guarantees, you are entitled to:
- A replacement or refund for goods that experience a major failure.
- Compensation for any other reasonably foreseeable loss or damage.
- Repair or replacement of goods that fail to meet acceptable quality standards, provided the failure does not constitute a major failure.
For further information about warranty coverage, please contact us or refer to the manufacturer’s guidelines.
70mai Warranty Policy
Hardware Warranty
If A Hardware Defect In The Product Arises And A Valid Claim Is Received Within The Warranty Period,
70mai Will, At Its Sole Option And Subject To Applicable Laws:
(A) Repair The Product At No Charge With A New Or Refurbished Components Or
(B) Replace The Product With A New Or Refurbished Product Upon Return Of The Defective Product.
This Warranty Does Not Apply To Products You Purchase From Unauthorized Resellers, Or Where The Instructions For Use And Activation Of The Product Are Not Complied With Or Where The Product Is Damaged As A Result Of Abuse, Accident, Modification Or Other Causes Beyond Our Reasonable Control. Any Replacement Product Will Be Warranted For The Remainder Of The Original Warranty
Period Or 30 Calendar Days, Whichever Is Longer.
This Limited Warranty Applies Only To The Original Purchaser Of Product That Was Purchased From An Authorized Retailer Or Sales Channel. Non-Authorized 3rd Party Receipts Or Order Numbers Are
NOT Accepted For Warranty Verification. Without Limiting The Foregoing, The Limited Warranty Does Not Apply To Any :
(A) 70mai Products And Services Other Than The Product.
(B) Product That Is, Or 70mai Reasonably Believes To Be, Stolen.
(C) To Damage Caused By Accident, Abuse, Misuse, Flood, Fire, Earthquake Or Other External Causes.
(A) To Damage Caused By Operating The Product Outside The Permitted Or Intended Uses Described By 70mai Or With Improper Voltage Or Power Supply.
If You Need Further Assistance, Please Contact Us Via Our Dedicated Email [email protected].
Acerpure Warranty Policy
Service Centers Location
Aihome Warranty Policy
Display Unit Product
1. Display Units Are Utilized In Our Physical Outlets For Display Or Demonstration Purposes.
2. Our Display Units Come With A Guarantee Of Proper Functionality.
3. The Warranty For Display Units Lasts For A Period Of 30 Days From The Date Of Purchase.
4. Display Units Are Available At A Discounted Price Compared To Brand New Items.
5. Please Note That Display Units May Exhibit Cosmetic Imperfections Such As Scratches, Stubborn Dirt, Or Discoloration.
6. We Recommend Contacting Our Customer Service Via WhatsApp Chat To Assess The Condition Of The Display Unit Before Making A Purchase.
7. Once An Agreement Has Been Reached With Our Customer Service On WhatsApp And Payment Has Been Made, It Signifies Acceptance Of Any Imperfections On The Product, And Therefore, It Will Not Be Considered A Valid Reason For A Refund Or Exchange.
8. In The Event That A Purchased Display Unit Is Not Functioning Properly, You Have The Option To Request An Exchange For Another Product Of Equal Value Or Receive A Full Refund (Refund Will Cover The Product Price Only And Does Not Include Delivery Charges Or Handling Fees).
9. Please Be Aware That The Refund Process May Vary In Duration, Ranging From 3-7 Working Days To More Than A Month, Depending On The Payment Method Or Bank Policy. We Kindly Request Buyers To Understand And Accept This Timeframe.
Amazon Alexa Warranty Policy
One-Year Limited Warranty For Amazon Devices Or Accessories
Products Covered By This Warranty Are Identified At Https://Www.Amazon.Com/Devicewarranty.
If You Purchased Your Amazon Device Or Accessory (The “Device”) From Amazon.Com Or From Authorized Resellers Located In The United States, The Warranty For The Device Is Provided By Amazon.Com Services LLC, 410 Terry Ave. North, Seattle, WA 98109-5210, United States. If You Purchased Your Device From Any Other Amazon Website Or From Authorized Resellers Located In Other Countries, The Warranty For The Device Is Provided By The Entity Identified At Https://Www.Amazon.Com/Devicewarrantyprovider. The Provider Of This Warranty Is Sometimes Referred To Herein As “We.”
When You Purchase A New Or Certified Refurbished Device, We Warrant The Device Against Defects In Materials And Workmanship Under Ordinary Consumer Use For One Year From The Date Of Original Retail Purchase. During This Warranty Period, If A Defect Arises In The Device, And You Follow The Instructions For Returning The Device, We Will At Our Option, To The Extent Permitted By Law, Either (I) Repair The Device Using Either New Or Refurbished Parts, (Ii) Replace The Device With A New Or Refurbished Device That Is Equivalent To The Device To Be Replaced, Or (Iii) Refund To You All Or Part Of The Purchase Price Of The Device. This Limited Warranty Applies, To The Extent Permitted By Law, To Any Repair, Replacement Part Or Replacement Device For The Remainder Of The Original Warranty Period Or For Ninety Days, Whichever Period Is Longer. All Replaced Parts And Devices For Which A Refund Is Given Shall Become Our Property. This Limited Warranty Applies Only To Hardware Components Of The Device That Are Not Subject To Accident, Misuse, Neglect, Fire, Alteration, Or Damage From Any Third-Party Repair, Third-Party Parts, Commercial Use, Or Other External Causes.
Instructions. For Specific Instructions About How To Obtain Warranty Service For Your Device, Please Contact Customer Service Using The Contact Information On The Left Side Of This Page. In General, You Will Need To Deliver Your Device In Either Its Original Packaging Or In Equally Protective Packaging To The Address Specified By Customer Service. Before You Deliver Your Device For Warranty Service, It Is Your Responsibility To Remove Any Removable Storage Media And Back Up Any Data, Software, Or Other Materials You May Have Stored Or Preserved On Your Device. It Is Possible That Such Storage Media, Data, Software Or Other Materials Will Be Destroyed, Lost Or Reformatted During Service, And We Will Not Be Responsible For Any Such Damage Or Loss.
Limitations. TO THE EXTENT PERMITTED BY LAW, THE WARRANTY AND REMEDIES SET FORTH ABOVE ARE EXCLUSIVE AND IN LIEU OF ALL OTHER WARRANTIES AND REMEDIES, AND WE SPECIFICALLY DISCLAIM ALL STATUTORY OR IMPLIED WARRANTIES, INCLUDING, BUT NOT LIMITED TO, WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND AGAINST HIDDEN OR LATENT DEFECTS. IF WE CANNOT LAWFULLY DISCLAIM STATUTORY OR IMPLIED WARRANTIES, THEN TO THE EXTENT PERMITTED BY LAW, ALL SUCH WARRANTIES SHALL BE LIMITED IN DURATION TO THE DURATION OF THIS EXPRESS LIMITED WARRANTY AND TO REPAIR OR REPLACEMENT SERVICE.
SOME JURISDICTIONS DO NOT ALLOW LIMITATIONS ON HOW LONG A STATUTORY OR IMPLIED WARRANTY LASTS, SO THE ABOVE LIMITATION MAY NOT APPLY TO YOU. WE ARE NOT RESPONSIBLE FOR DIRECT, SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES RESULTING FROM ANY BREACH OF WARRANTY OR UNDER ANY OTHER LEGAL THEORY. IN SOME JURISDICTIONS THE FOREGOING LIMITATION DOES NOT APPLY TO DEATH OR PERSONAL INJURY CLAIMS, OR ANY STATUTORY LIABILITY FOR INTENTIONAL AND GROSSLY NEGLIGENT ACTS AND/OR OMISSIONS, SO THE ABOVE EXCLUSION OR LIMITATION MAY NOT APPLY TO YOU. SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF DIRECT, INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE EXCLUSION OR LIMITATION MAY NOT APPLY TO YOU. THIS “LIMITATIONS” SECTION DOES NOT APPLY TO CUSTOMERS IN THE UNITED KINGDOM OR EUROPEAN UNION.
This Limited Warranty Gives You Specific Rights. You May Have Additional Rights Under Applicable Law, And This Limited Warranty Does Not Affect Such Rights.
Device: 1-Year Warranty
Screen: 6-Month Warranty
Power Adapter: 3-Month Warranty
We Offer The Following Warranty Coverage For The Mentioned Devices:
Device: The Device Is Covered By A 1-Year Warranty From The Date Of Purchase. This Warranty Ensures That The Device Will Be Free From Defects In Materials And Workmanship During Normal Use. If Any Issues Arise Within The Warranty Period, We Will Repair Or Replace The Device At No Additional Cost.
Screen: The Screen Comes With A 6-Month Warranty. This Warranty Covers Any Manufacturing Defects Or Malfunctions That May Occur During The First 6 Months Of Use. If Any Problems Arise With The Screen Within This Period, We Will Provide A Repair Or Replacement.
Power Adapter: The Power Adapter Is Covered By A 3-Month Warranty. This Warranty Covers Any Manufacturing Defects Or Faults That May Occur Within The First 3 Months Of Use. If Any Issues Arise With The Power Adapter During This Period, We Will Offer A Repair Or Replacement.
Please Note That The Warranties Mentioned Above Cover Manufacturing Defects And Malfunctions Under Normal Use Conditions. The Warranty Does Not Cover Damages Caused By Accidents, Misuse, Or Unauthorized Repairs.
For Any Warranty Claims Or Assistance, Please Contact Our Customer Support Team, Providing Proof Of Purchase And A Detailed Description Of The Issue. Our Team Will Be Happy To Assist You And Ensure A Smooth Warranty Process.
We Strive To Provide Reliable Products And Stand Behind Their Quality With Our Warranty Coverage.
Additional Information; Other Language Versions
You Can Find The Customer Service Contact Information And Other Applicable Terms And Device Information (Including In Other Languages) At Https://Www.Amazon.Com/Devicesupport.
Anker Warranty Policy
Warranty Support:
Note: Many Of Our Products Are Sourced Internationally, And As Such, May Not Be Eligible For Warranty Support Through The Manufacturer. In Such Cases, Warranty Support Will Be Facilitated By Expansys. As With Returns, Some Items Are Ineligible For Warranty Service. For Warranty Service Provided By Expansys, Our Terms Are As Follows:
4.1 Standard Warranty Coverage Period
Please Note That Expansys Also Offers Extended Service Plans On Some Items. Please Click Here For More Details.
Product Type/Condition | Expansys Warranty Coverage Period |
New Products & Devices | 6 Months |
Refurbished Goods | 3 Months |
B-Stock/Open Box Goods | 30 Days |
Bags, Backpacks, Clothing, & Non-Electronic Toys | 14 Day Returns Only |
Low Value Accessories | DOA Replacement Within 7 Days |
Wholesale, Special Order, & Made-To-Order Items | DOA Replacement Within 7 Days, Unless Otherwise Agreed Upon With A Sales Representative |
Warranty Period Takes Effect From The Date When The Shipping Invoice Is Issued.
Any Included In-Box Accessories Or Free Gifts, Including (But Not Limited To) Cables, Chargers, Batteries, Covers, Screen Protectors, Styli, And Ear Tips, Are Covered By A 7-Day DOA Replacement Policy Only And Are Ineligible For Warranty Coverage.
4.2 Product Conditions
New Products & Devices: A New Product Is A Device That Has Not Been Used Before & Is Thus “Brand-New”. New Products Will Be Listed As “Condition: New” On The Product Pages. For A List Of Frequently Asked Questions About “New” Products & Devices, Please Click Here.
Refurbished Goods: Refurbished Or Reconditioned Products May Also Be Referred To As “Factory Refurbished”, “3rd Party Refurbished”, “Recertified”, “Factory Reconditioned”, Or “Repackaged”. These Are Used To Describe Products That Have Been Repaired Or Repackaged For Resale, Either By The Manufacturer Or A 3rd-Party Repair Center And Restored To Full Working Order. Refurbished Goods Will Be Listed As “Condition: Refurbished/Reconditioned” On The Product Pages. Refurbished Goods Come With 3 Months Of Expansys Warranty Service. For A List Of Frequently Asked Questions About “Refurbished” Items, Please Click Here.
B-Stock/Open Box Goods: B-Stock & Open Box Goods Are Goods That Have Been Opened And Used By Our Team For Internal Marketing Purposes, Or Which Have Been Returned By A Customer Due To Change Of Mind Or Replacement. A Minor Percentage Of B-Stock Items Have Had A Software Reset Or Been Repaired/Refurbished. B-Stock Goods Will Be Listed As “Condition: B-Stock” On The Product Pages.
Please Note That Normal Distance Selling Regulations Do Not Apply To ‘Not New’ Products Akin To B-Stock Items. We Offer A 30-Day Limited Warranty For B-Stock Goods. If You Purchase A B-Stock Item, And It Turns Out To Be Technically Defective, Repair Services Will Be Offered To Buyers Within The Warranty Period. B-Stock Items Are Ineligible For Change-Of-Mind Returns, And We Do Not Provide Refund Nor Replacement For Non-Defective B-Stock Purchases, So Please Be Sure That You Want It Before You Place Your Order With Us.
For A List Of Frequently Asked Questions About B-Stock & Open-Box Items, Please Click Here.
Bags, Backpacks, Clothing, & Non-Electronic Toys: These Items Are Covered By Our Standard 14 Day Returns Policy Covering Both Faulty & Change-Of-Mind Returns, But Are Not Eligible For Long-Term Warranty Support.
Low Value Accessories: Low-Value Accessories Including (But Not Limited To) Cases, Covers, Screen Protectors, Cables, And Batteries Are Entitled Only To 7-Day DOA Replacement And Are Not Eligible For Warranty Coverage.
Wholesale, Special Order, & Made-To-Order Items: These Are Items Which Are Ordered In Wholesale, Specially Ordered, Customised For End User, Or Otherwise Purchased Through Our Wholesale, Distribution, And/Or Corporate Sales Departments. These Items Can Only Be Exchanged For DOA Replacement Within 7 Days Of Invoice Unless Otherwise Agreed Upon With A Sales Representative In Writing, And Are Ineligible For Change Of Mind Returns.
4.3 Standard Warranty Service
Standard Warranty Service Eligibility: Warranty Service Applies After The 14-Day Returns Eligibility Period Has Ended. During The Standard Warranty Coverage Period (See Above), If The Goods Are Found To Be Faulty, The Customer Can Send The Faulty Goods To Our Office, Together With Relevant Invoice And EXPANSYS Can Arrange For Repair Services.
Standard Warranty Service Shipping Costs: For Repair Services Covered By The Warranty Within 3 Months Of The Invoice Date, Round-Trip Shipping Costs Will Be Borne By EXPANSYS. After 3 Months, The Customer Is Responsible For Arranging The Return Of Goods To Expansys For Warranty Service, And EXPANSYS Will Pay For Shipping Costs Back To The Customer For Repair Services Covered By The Warranty.
Replacements & Repairs Under Warranty Service: Post Fault Investigation And Within The Specified Warranty Period, EXPANSYS Repair Service Will Be Actioned At Our Discretion (Please See Exclusions Below) Within 15 Working Days, At No Cost To The Customer. If EXPANSYS Cannot Repair The Item Within This Period We Will Supply The Customer With A Suitable Refurbished Or B-Stock Item. If We Do Not Have Suitable B-Stock To Replace We Will Source An Equal Alternative Upon Agreement With The Customer Or Offer Credit For The Next Purchase. Please Contact Our Customer Service To Request An RMA And Follow The Instructions To Authorise The Return Of Goods. Please Refer To The Returns Section For More Details.
Replacements & Repairs Outside Of Warranty Service: If The Goods Are Found To Be Faulty After The Standard Warranty Coverage Period Has Expired (See Above), Or The Damage Is Not Covered By The Warranty Service, The Customer Can Send The Faulty Goods To Our Office, EXPANSYS Will Arrange For Repair Services. Customer Has To Bear The Repair Costs As Well As All Round-Trip Shipping Expenses. EXPANSYS Will Test The Faulty Unit And Will Provide A Quote To The Customer And If The Customer Agrees, We Will Proceed To Repair The Faulty Unit As We See Fit. If Not, This Will Be Communicated And The Device Will Be Returned To The Customer, Unrepaired. There Will Be A Nominal Shipping And Handling Charge On Top Of The Repair Charges. Shipping Charges For Returning The Items Shall Be Borne By The Customers If They Decide Against Repair.
4.4 Standard Warranty Coverage
Expansys Warranty Service Covers The Following:
A. Manufacturing Software Malfunction
B. Manufacturer Or Hardware Defects
C. More Than Three Dead Pixels
4.5 Standard Warranty Exclusions
Warranty Does Not Cover The Following:
A. Any Damages Unrelated To Manufacturing Defects.
B. Product Malfunction Or Damage Resulting From Liquids Or Moisture.
C. CID (Customer Induced Damage) And NDF (No Defect Found). CID And NDF Status Will Be Notified To The Customer When RMA Inspection Process Is Completed.
D. Software Defects. Damage Caused By Applications Or Firm Wares Which Are Not Compatible With The Device.
E. Product Has Been Tampered, Repaired And/Or Modified Without Official Permission. Tampering, Rooting, Modification Or Removal Of The Serial Number Label Shall Immediately Void The Applicable Warranty.
Inspection And Return Shipping Fee Will Be Charged At The Customer Expense When The Above Causes Of RMA Return Damages Are Present.
* Please Note That For Returns Of Water-Resistant Device, We Cannot Guarantee Continued Water-Resistance After Opening Up The Device.
4.6 Extended Service Plans
Expansys Offers Extended Service Plans To Prolong The Life Of Your Device By Extending The Coverage Of Our Standard Warranty Service. Extended Service Plans Are Only Available For Certain Products, Must Be Purchased At The Time Of Your Order, And Cannot Be Added Once Your Item Has Shipped. For Repair Services Covered By Extended Service Plans, Round-Trip Shipping Costs Will Be Borne By EXPANSYS.
Anova Warranty Policy
Something Unexpectedly Go Wrong? Let's Talk Warranty.
At Anova Culinary We’re Dedicated To Putting Customer Experience And Satisfaction Above All. We Do Extensive Testing To Try And Life-Proof Our Products, But We’ve Learned That Anything Can Happen Out There In The Real World – So If You’re Having Any Issues We’ve Provided The Following To Help You Through Resolving Any Issues That Might Be At Hand.
Anova Precision® Cooker Two (1) Year Warranty Provision
The Following Warranty Provisions Shall Apply To Products Sold By Anova (“Seller”) To The Entity Shown As Buyer (“Buyer”) On Seller’s Invoice.
- Initial Warranty. Seller Warrants To The Buyer That The Products Manufactured By The Seller Are Free From Defects In Material And Workmanship For A Period Not To Exceed Two (2) Year, From The Date The Product Is Received By Buyer From The Seller (The “Initial Warranty”).
- Purchasing Anova Products From An Unauthorized Reseller Will Null And Void The Warranty. For A List Of Authorized Sellers, Click Here
- Exclusions: The Initial Warranty Does Not Include Damage To The Product Resulting From Accident, Misuse, The Use Of A Plug Converter Or Transformer, Improper Installation Or Operation, Unauthorized Or Improper Repair, Replacement Or Alteration (Including But Not Limited To Repairs, Replacements, Or Alterations Made Or Performed By Persons Other Than Seller’s Employees Or Authorized Representatives), Failure To Provide Proper Maintenance, Unreasonable Use Or Abuse Of The Product, Or Failure To Follow Written Instructions Or Operating Instructions. Water Damage And Use Of Deionized Water Is Not Covered On Warranty. Buyer Must Return The Product’s Record Of Purchase To The Seller Or One Of Seller’s Authorized Representatives Within 730 Days Of The Date The Product Is Received By Buyer From Seller In Order To Make A Claim Under The Initial Warranty.
- Governing Law. The Warranty Provisions And All Questions Relating To Their Validity, Interpretation, Performance, And Enforcement Shall Be Construed In Accordance With, And Shall Be Governed By, The Substantive Laws Of The State Of Texas.
- Shipping. Seller Will Arrange And Pay For Shipping And Handling Charges For The Unit To Be Returned To The Seller. Seller Will Arrange And Pay For Shipping And Handling For The Return Of The Unit To The Buyer.
- Commercial Usage. This System Is Not Covered Under Warranty If Used In Commercial Environments.*
* Excludes Anova Precision® Cooker Pro Which Can Be Used In A Commercial Setting While Maintaining Its Warranty Provision.
Anova Precision® Vacuum Sealer, Pro, And Handheld 2 Year Limited Warranty
Anova (“Seller”) Warrants That For A Period Of Two (2) Years From The Date Of Purchase, This Product Will Be Free From Defects In Material And Workmanship. Seller, At Its Option, Will Repair Or Replace This Product Or Any Component Of The Product Found To Be Defective During The Warranty Period. Replacement Will Be Made With A New Or Remanufactured Product Or Component. If The Product Is No Longer Available, Replacement May Be Made With A Similar Product Of Equal Or Greater Value. This Is Your Exclusive Warranty. Do NOT Attempt To Repair Or Adjust Any Electrical Or Mechanical Functions On This Product. Doing So Will Void This Warranty. This Warranty Is Valid For The Original Retail Purchaser From The Date Of Initial Retail Purchase And Is Not Transferable. Purchasing Anova Products From An Unauthorized Reseller Will Null And Void The Warranty. For A List Of Authorized Sellers, Click Here.
Exclusions
This Warranty Does Not Cover The Following:
- Normal Wear Of Parts.
- Products With Original Serial Numbers That Have Been Removed, Altered Or Cannot Be Readily Determined.
- Product That Has Been Transferred From Its Original Owner To Another Party.
- Products Purchased “As-Is” Are Not Covered By This Warranty.
- Food Loss Due To Any Product Failures.
- Products Used In A Commercial Setting.
- Service Calls That Do Not Involve Malfunction Or Defects In Materials Or Workmanship, Or For Appliances Not In Ordinary Household Use Or Used Other Than In Accordance With The Provided Instructions.
- Damages Caused By: Services Performed By Anyone Other Than Seller Or An Authorized Seller Service Center; Use Of Parts Other Than Genuine Anova Parts Or Parts Obtained From Persons Other Than Authorized Service Companies; Or External Causes Such As Abuse, Negligent Use, Misuse, Use Contrary To Operating Instructions, Inadequate Power Supply, Accidents, Fires, Or Acts Of God, Such As Fire, Flood, Hurricanes, And Tornadoes.
DISCLAIMER OF IMPLIED WARRANTIES; LIMITATION OF REMEDIES
CUSTOMER’S SOLE AND EXCLUSIVE REMEDY UNDER THIS LIMITED WARRANTY SHALL BE PRODUCT REPAIR OR REPLACEMENT AS PROVIDED HEREIN. CLAIMS BASED ON IMPLIED WARRANTIES, INCLUDING WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, ARE LIMITED TO THE DURATION OF THIS WARRANTY OR THE SHORTEST PERIOD ALLOWED BY LAW, BUT NOT LESS THAN TWO YEARS. ANOVA SHALL NOT BE LIABLE FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SUCH AS PROPERTY DAMAGE AND INCIDENTAL EXPENSES RESULTING FROM ANY BREACH OF THIS WRITTEN LIMITED WARRANTY OR ANY IMPLIED WARRANTY. SOME STATES, PROVINCES, AND JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, OR LIMITATIONS ON THE DURATION OF IMPLIED WARRANTIES, SO THESE LIMITATIONS OR EXCLUSIONS MAY NOT APPLY TO YOU. THIS WRITTEN WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS. YOU MAY ALSO HAVE OTHER RIGHTS THAT VARY FROM STATE TO STATE, PROVINCE TO PROVINCE OR JURISDICTION TO JURISDICTION.
If You Need Service:
Keep The Original Sales Receipt. Proof Of Purchase Is Required To Obtain Warranty Performance. If Service Is Performed, It Is In Your Best Interest To Obtain And Keep All Receipts. Service Under This Warranty Must Be Obtained By Contacting Anova At The Addresses Or Phone Numbers Below.
Seller Will Arrange And Pay For Shipping And Handling Charges For The Unit To Be Returned To The Seller. Seller Will Arrange And Pay For Shipping And Handling For The Return Of The Unit To The Buyer.
This Warranty Only Applies To The USA And Canada. In The USA And Canada, Your Appliance Is Warranted By Anova. Anova Authorizes No Person To Change Or Add To Any Obligations Under This Warranty. Obligations For Service And Parts Under This Warranty Must Be Performed By Anova Or An Authorized Service Company. Product Features Or Specifications As Described Or Illustrated Are Subject To Change Without Notice.
Anova Precision® Cooker Container 2-Year Warranty Provision
Anova (“Seller”) Warrants That For A Period Of Two (2) Years From The Date Of Purchase, This Product Will Be Free From Defects In Material And Workmanship. Seller, At Its Option, Will Repair Or Replace This Product Or Any Component Of The Product Found To Be Defective During The Warranty Period. Replacement Will Be Made With A New Or Remanufactured Product Or Component. If The Product Is No Longer Available, Replacement May Be Made With A Similar Product Of Equal Or Greater Value. This Is Your Exclusive Warranty. Do NOT Attempt To Repair Or Adjust Any Electrical Or Mechanical Functions On This Product. Doing So Will Void This Warranty. This Warranty Is Valid For The Original Retail Purchaser From The Date Of Initial Retail Purchase And Is Not Transferable. Purchasing Anova Products From An Unauthorized Reseller Will Null And Void The Warranty. For A List Of Authorized Sellers, Click Here.
Exclusions
This Warranty Does Not Cover The Following:
- Normal Wear Of Parts.
- Product That Has Been Transferred From Its Original Owner To Another Party.
- Products Purchased “As-Is” Are Not Covered By This Warranty.
- Food Loss Due To Any Product Failures.
- Products Used In A Commercial Setting.
- Damages Caused By: Services Performed By Anyone Other Than Seller Or An Authorized Seller Service Center; Use Of Parts Other Than Genuine Anova Parts Or Parts Obtained From Persons Other Than Authorized Service Companies; Or External Causes Such As Abuse, Negligent Use, Misuse, Use Contrary To Operating Instructions, Inadequate Power Supply, Accidents, Fires, Or Acts Of God, Such As Fire, Flood, Hurricanes, And Tornadoes.
DISCLAIMER OF IMPLIED WARRANTIES; LIMITATION OF REMEDIES
CUSTOMER’S SOLE AND EXCLUSIVE REMEDY UNDER THIS LIMITED WARRANTY SHALL BE PRODUCT REPAIR OR REPLACEMENT AS PROVIDED HEREIN. CLAIMS BASED ON IMPLIED WARRANTIES, INCLUDING WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, ARE LIMITED TO THE DURATION OF THIS WARRANTY OR THE SHORTEST PERIOD ALLOWED BY LAW, BUT NOT LESS THAN TWO YEARS. ANOVA SHALL NOT BE LIABLE FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SUCH AS PROPERTY DAMAGE AND INCIDENTAL EXPENSES RESULTING FROM ANY BREACH OF THIS WRITTEN LIMITED WARRANTY OR ANY IMPLIED WARRANTY. SOME STATES, PROVINCES, AND JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, OR LIMITATIONS ON THE DURATION OF IMPLIED WARRANTIES, SO THESE LIMITATIONS OR EXCLUSIONS MAY NOT APPLY TO YOU. THIS WRITTEN WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS. YOU MAY ALSO HAVE OTHER RIGHTS THAT VARY FROM STATE TO STATE, PROVINCE TO PROVINCE OR JURISDICTION TO JURISDICTION.
If You Need Service:
Keep The Original Sales Receipt. Proof Of Purchase Is Required To Obtain Warranty Performance. If Service Is Performed, It Is In Your Best Interest To Obtain And Keep All Receipts. Service Under This Warranty Must Be Obtained By Contacting Anova At The Addresses Or Phone Numbers Below.
Seller Will Arrange And Pay For Shipping And Handling Charges For The Unit To Be Returned To The Seller. Seller Will Arrange And Pay For Shipping And Handling For The Return Of The Unit To The Buyer.
This Warranty Only Applies In The USA And Canada. In The USA And Canada, Your Appliance Is Warranted By Anova. Anova Authorizes No Person To Change Or Add To Any Obligations Under This Warranty. Obligations For Service And Parts Under This Warranty Must Be Performed By Anova Or An Authorized Service Company. Product Features Or Specifications As Described Or Illustrated Are Subject To Change Without Notice.
Anova Culinary, Inc.
667 Howard Street
San Francisco, CA 94105
P: 855.421.8282
[email protected]
Monday – Friday | 9:00am – 5:00 Pm ET.
You Can Also Find Answers On Our Help Desk And Community Site.
Anova Precision® Oven Two (2) Year Warranty Provision
THIS LIMITED WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS AND YOU MAY ALSO HAVE OTHER RIGHTS, WHICH VARY FROM STATE TO STATE. THE LIMITED WARRANTY CAN ALSO BE FOUND ONLINE AT WWW.ANOVACULINARY.COM. WE WARRANT THAT DURING THE WARRANTY PERIOD, THE PRODUCT WILL BE FREE FROM DEFECTS IN MATERIALS AND WORKMANSHIP. WE LIMIT THE DURATION AND REMEDIES OF ALL IMPLIED WARRANTIES, INCLUDING WITHOUT LIMITATION THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE TO THE DURATION OF THIS EXPRESS LIMITED WARRANTY. ANOVA SHALL NOT BE LIABLE FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SUCH AS PROPERTY DAMAGE AND INCIDENTAL EXPENSES RESULTING FROM ANY BREACH OF THIS WRITTEN LIMITED WARRANTY. SOME STATES DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS, SO THE ABOVE LIMITATION MAY NOT APPLY TO YOU. OUR RESPONSIBILITY FOR DEFECTIVE GOODS IS LIMITED TO REPAIR OR REPLACEMENT AS DESCRIBED BELOW IN THIS WARRANTY STATEMENT.
Your Oven Is Covered By A Two (2) Year Limited Warranty. For Two Years From Your Original Date Of Purchase From Anova Or An Authorized Reseller, Anova Will Pay Costs, Except As Set Forth Below, Associated With Replacing Any Parts Of This Oven That Prove To Be Defective In Materials And Workmanship When Such Appliance Is Installed, Used And Maintained In Accordance With The Provided Instructions.
If You Need Service: If You Reside In The USA Or Canada And Your Anova Product Should Cease To Operate Within The First Two Years Of Ownership:
Direct All Requests For Warranty Service To:
Phone: 855.421.8282
Email: [email protected]
Anova Applied Electronics, Inc.
667 Howard Street
San Francisco, CA 94105
- The Consultant Will Advise Whether The Product Qualifies For Repair Or Replacement.
- Keep The Original Sales Receipt. Proof Of Purchase Is Required To Obtain Warranty Performance. If Service Is Performed, It Is In Your Best Interest To Obtain And Keep All Receipts. Service Under This Warranty Must Be Obtained By Contacting Anova At The Addresses Or Phone Numbers Below.
- Upon Validating The Product Qualifies For Warranty, Anova Will Arrange And Pay For Shipping And Handling Charges For The Unit To Be Returned. Anova Will Arrange And Pay For Shipping And Handling For The Return Of The Unit To The Customer.
Exclusions This Warranty Does Not Cover The Following:
- Normal Wear Of Parts.
- Products With Original Serial Numbers That Have Been Removed, Altered Or Cannot Be Readily Determined.
- Product That Has Been Transferred From Its Original Owner To Another Party Or Removed Outside Of The USA Or Canada.
- Rust On The Interior Or Exterior Of The Unit.
- Products Purchased “As-Is” Are Not Covered By This Warranty.
- Food Loss Due To Any Product Failures.
- Steam Or Heat Damage To Furnishing.
- Products Used In A Commercial Setting.
- Service Calls Which Do Not Involve Malfunction Or Defects In Materials Or Workmanship, Or For Ovens Not In Ordinary Household Use Or Used Other Than In Accordance With The Provided Instructions.
- Service Calls To Correct The Installation Of Your Product Or To Instruct You How To Use Your Product.
- Expenses For Making The Product Accessible For Servicing, Such As Removal Of Trim, Cupboards, Shelves, Etc. Which Are Not A Part Of The Product When Shipped From The Factory.
- Service Calls To Repair Or Replace Product Light Bulbs, Knobs, Handles, Or Other Cosmetic Parts.
- Surcharges Including, But Not Limited To, Any After Hour, Weekend, Or Holiday Service Calls, Tolls, Ferry Trip Charges, Or Mileage Expenses For Service Calls To Remote Areas, Including The State Of Alaska.
- Damages Caused By: Services Performed By Anyone Other Than Anova Or An Authorized Anova Service Provider/Center; The Use Of Parts Other Than Genuine Anova Parts Or Parts Obtained From Persons Other Than Authorized Service Companies; Or External Causes Such As Abuse, Negligent Use, Misuse, Use Contrary To Operating Instructions, Inadequate Power Supply, Accidents, Or Acts Of God, Such As Fire, Flood, Hurricanes, And Tornadoes.
The Cost Of Repair Or Replacement Under These Excluded Circumstances Shall Be Borne By The Customer.
This Warranty Applies Only In The US And Canada. Your Product Is Warranted By Anova Applied Electronics, Inc. Anova Authorizes No Person To Change Or Add To Any Obligations Under This Warranty. Obligations For Service, Parts And Replacement, Under This Warranty Must Be Performed By Anova Or An Authorized Service Company.
Aqara Warranty Policy
This Warranty Policy Applies Only To Products Distributor Or Sold In The Malaysia. In The Event That Performance Failures Or Defect Fault During The Warranty Period, Bellicose Will Provide Maintenance Service.
Product | Warranty Period | Item |
Hub | 12 Months | Parts Cost & Labour Cost |
Sensor | 12 Months | Parts Cost & Labour Cost |
Controller | 12 Months | Parts Cost & Labour Cost |
Smart Lock & Smart Curtain | 24 Months | Parts Cost & Labour Cost |
Term Of Warranty
- All Replacement Part And Accessories Are Genuine From The Manufacturing.
- Replacement Parts Will Be Entitled For Original Remaining Warranty Period Of 3 Months From The Date Of The Replacement Warranty, Whichever Is Longer.
Warranty Instructions And Principles
- A Valid Of Proof Of Purchase Or Invoice Are Required To Ensure The Basic Guarantee Of Your Rights,
- Please Be Sure To Keep Them Safe.
- If You Lost The Proof Of Purchase Or Invoice Or Unable To Provide Valid Copy, We Will Be Comparing
- The Date Exactly Manufacture For The Product To Serve As The De-Factor Purchase Date.
- Product Purchased Overseas Do Not Entitle For Warranty Service.
Instruction For Out Of Warranty
This Warranty Does Not Cover Man-Made Damage Nor Any Of The Following Conditions, However, Paid Repair Service Is Available.
- Beyond The Warranty Period.
- Without Proof Of Purchase, However An Exception Can Be Granted If The Customer Can Prove That The Product Is Within The Warranty Period.
- Product Is Damaged Due To Improper Use (Such As Falling, Squeezing, Water Damage, Etc.)
- Damage And Malfunction Due To Uncontrollable External Forces (Such As Floods, Fires, Earthquakes And Lightning Strikes.)
- Failure To Use And Maintain The Product According To The Instructions That Lead To Damage Or Malfunction, Such As Use Under Extreme Temperatures, Etc.
- Product Natural Wear And Tear (For Example: Cover, Buttons, Etc)
- Disassembly, Self-Repair, Modification And Other Human Behaviour That Caused Damage.
Other Information
If The Service Policy Conflicts With National Laws And Regulations, All The Laws And Regulations Of The Country Shall Take Priority.
Divoom Warranty Policy
WARRANTY INFORMATION
This Product Is Covered By A Limited Warranty From Divoom Malaysia By LUMOS DISTRIBUTION SDN BHD
LIMITED WARRANTY
- If You Believe Your Product Is Defective Within The Warranty Period, Please Bring The Product Back To Where The Product Was Initially Purchased. Alternatively, Or Within Any Other Questions Or Concerns, Please Call Customer Support At +03 7772 5857, Or Contact Us Via Email At [email protected]
- If Within 12 Months Of Purchase This Device Or Any Part Thereof Is Proven To Be Defective By Reason Of Faulty Workmanship Or Defects In Materials, We Will Replace The Same Free Of Charge On Brand New Condition.
- The Sales Invoice Or Receipt With The Date And Source Of Purchase Must Be Presented Together With The Defective Unit. We Cannot Validate The Product Warranty Information Without An Invoice.
- The Warrant Does Not Cover Product Failures Which Have Been Caused By Use Of Accessories Other Peripheral Devices Which Are Not Divoom Branded Original Accessories Intended For Use With The Product.
- The Warranty Does Not Cover Product Failures Caused By: Modification, Repaired And Disassembled By Any Person Who Is Not Authorized By The Manufacture.
- The Warranty Is Non-Transferable. Any Defective Unit Or Part Shall Become Property Of The Manufacture.
- Warranty Does Not Cover Any Damage Caused By Misuse, Drop, Hit Or Negligent.
- Customer Is Responsible For The Return Shipping Charges.
Service Centre Address :
Attn: Kelly
Lumos Distribution Sdn. Bhd.
15-13, Menara K1, Lorong 3/137C,
Off Jalan Klang Lama,
58200 Kuala Lumpur, Malaysia.
Tel: 011 2809 8112
Dreame Warranty Policy
- The Warranty Starts From The Day The Customer Purchases The Product.
- To Enjoy The Full After-Sales Service And Support, Customers Are Advised To Immediately Register Their Product At The Point Of Purchase Or At The Point Of Receiving The Product (For Purchases Made Via Online Channels). Customers Are Required To Keep Invoices As Proof Of Purchase.
- The After-Sales Service And Warranty Protection Is Only Valid In Malaysia And Is Provided By Authorized Service Centers (ASC). All Repairs Will Be Conducted In An ASC Only Unless Specifically Mentioned Otherwise.
- All Products Are Also Covered By A 7-Day Dead-On-Arrival (DOA) Protection From The Date Of Purchase. A DOA Product Is Defined When The Main Components Of The Product (Except Accessories And Consumable Parts) Are Damaged Or Non-Functional After The First Time It Is Removed From The Original Product Packaging.
- Warranty Coverage:
Product | Main Components | Warranty Period |
Cordless Vacuum Cleaner Series | Main Body (Dust Cup, Main Nozzle, Main Body, Metallic Rod, Carbon Fiber Rod, Adapter, Pinboard, Display Screen, Water Tank) | 2 Years |
Motor (Main Body Motor, Mini Motorised Brush Motor) | 2 Years | |
Battery Pack | 1 Year | |
Accessories / Consumables Parts (All Kinds Of Filters, Mop, Brushes, Flat Suction, Extension Hose, Flexible Adapter) | No Warranty | |
Robot Vacuum Series | Main Body (Main Controller Circuit Board, Camera, Driving Wheels, Blower, Sensors, Dust Bin, Water Tank, Charging Dock) | 2 Years |
Battery Pack | 1 Year | |
Consumables Parts (All Kinds Of Filters, Mop, Brushes, Flat Suction, Extension Hose, Flexible Adapter, Dust Bags) | No Warranty |
- Limitations On Warranty. This Warranty Is Void Or Does Not Cover In The Event Faults And Damages Were Caused By Either One Of The Following Cases:
- Product Is Not Supplied By Dreame Malaysia.
- Lack Of Proof Of Purchase
- Use Of Product Which Is Not In Accordance With The “Usage Restrictions” In The User Manual.
- The Product Serial Number Or Warranty Seal Is Illegible Or Has Been Removed, Erased, Defaced, Altered, And/Or Tampered.
- If Any Parts Of The Product Are Missing Due To Unauthorised Modifications.
- Cracks, Dents Or Scratches On The Product.
- Damages Due To Use Of Incompatible Charging Devices And Power Adapters.
- Liquid Damages To Any Parts And Components.
- Use Of The Product Other Than For Normal Domestic Purposes Eg: In An Environment With Corrosive Objects, Industrial Chemicals, Metal Or Other Microparticles.
- Deterioration/ Reduction Of Run Time Due To Deterioration Of Battery Performance Over Time.
- Deterioration/ Reduction Of Suction Power Due To Deterioration Of Battery Performance Over Time And /Or Lack Of Regular Care And Maintenance .
- Deterioration Of The Product And Consumables (All Types Of Brush, Mop Pads, Filter, Dust Bag, Water Container) Caused By Normal Wear And Tear, Including But Not Limited To Rust, Stains And Discoloration.
- Water Leaks Or Blockage Caused By Residual Chemical Stains, Built-Ups Due To The Use Of Non-Recommended Detergents.
- Dreame Malaysia Reserves The Right To Determine Whether A Product Is “Out Of Warranty” At The Company’s Sole Discretion According To The Standards Listed Above.
- Dreame Malaysia Reserves The Right To Determine Whether A Product Is “Out Of Warranty” Or “ Dead On Arrival (DOA) At The Company’s Sole Discretion In The Event The Warranty Terms Provided By
- Dreame Malaysia’s Authorised Resellers Differ.
- Service Of Out Of Warranty Products Can Be Provided At A Fee. A Quote Shall Be Provided Only By Dreame Or Its ASC.
- To Submit A Warranty Claim, Kindly Log On To Dreame.My And Create A Repair Request Ticket. You Will Be Provided With A Repair Request Number.
- Once The Repair Request Ticket Is Raised, We May Contact You To Gather More Information Which May Include The Following:
- To Gather More Personal Contact Information And/Or To Understand The Issue Better
- Guide You Through Basic Troubleshooting Steps
- Provide Instructions On How To Return The Product To Us For Inspection. Customers Who Wishes To Return The Unit Via Dreame’s Authorised Resellers Are Advised To Expect A Longer Lead Time Due To Additional Time Required To Ship The Unit(S) To The ASC.
- Once The Product Has Been Returned To The ASC, The Product Will Be Tested And Verified To Identify The Causes Of Failures/ Defects Within 14 Working Days.
- As Part Of Your Return, You Do Not Have To Include Any Unaffected Parts/ Accessories. If You Are Sending The Package To Us By Courier, Please Use A Traceable Service. Please Include The Repair Request Number On The Air Waybill/Consignment Note Of The Parcel And The Repair Request Form.
- Once Your Product Has Been Repaired Or You’re Given A Replacement Unit, We Will Notify You Through All Contact Information Provided By You.
- The Customer Agrees That The Decision To Repair Instead Of A Brand New Replacement By The ASC Is Final And Further Appeals Or Dispute Shall Not Be Entertained.
- The Customer Agrees That Any Replacement Unit Provided Shall Be Limited To The Specific Part That Was Previously Faulty.
- In The Event The Product Could Not Be Repaired Due To Various Reasons, The ASC May Offer You Another Item Of Equal Or Greater Value Or Offer A Cash Refund.
- Customers Located In The Klang Valley Are Advised To Pick Up Repaired/Replacement Unit Within 3 Months From The Date Of The Completion Of The Repair Request. For Customers Located Out Of The Klang Valley, You Will Receive Your Repaired/ Replacement Unit Via Courier.
- Customers Who Have Returned Their Units Via Dreame’s Authorised Dealers Are Advised To Expect A Longer Lead Time Due To Additional Time Required To Ship The Unit(S) From The ASC Back To The Dealers’ Shop For Your Eventual Collection.
- The Product Will Continue To Be Warranted For The Remaining Period Of Your Original Warranty, Or 60 Days From The Date Of The Completion Of Your Claim, Whichever Is Longer.
- Dreame Malaysia Reserves The Right To Update This Warranty Policy Without Notice.
Authorised Service Centre
Ground Floor,
Wisma Uniqbe
149, Jalan Maharajalela
50460 Kuala Lumpur
Call : 03-9226 0932
PERSONAL DATA PRIVACY NOTICE TO DREAME MALAYSIA CUSTOMERS
Dear Valued Customers,
This Privacy Notice For Personal Data (“Personal Data Privacy Notice”) Is Issued To All Customers Dreame Malaysia (“Dreame”), Pursuant To The Statutory Requirements Of The Personal Data Protection Act 2010 (“PDPA”).
When You Share Your Personal Data With Us, The Data Will Be Securely Stored To Enable Us To Communicate With You, Provide Fulfilment Services, Respond To Your Enquiries, Send You Product Updates Or Promotions Offered By Dreame And Other Purposes Required To Operate And Maintain Our Service Level To You. If You Do Not Provide Us With Your Personal Data, Or Do Not Consent With This Personal Data Privacy Notice, We Will Not Be Able To Effectively Provide Products And/Or Services To You, If At All.
We Value Your Privacy And Will Not Disclose Any Of Your Personal Data To Any Third Party Without Your Consent Except To
- Dreame Limited, Our Suppliers, Business Partners, Appointed Agents/ Service Providers, Within Or Outside Malaysia, Where Necessary, That Provide Related Products And/Or Services In Connection With Our Business,
- To Whom We Are Compelled Or Required Under The Law To Disclose
You Have The Right To Request For Access To, Request For A Copy Of, Request To Update Or Correct Your Personal Data Held By Us. You Have The Right At Any Time To Request Us To Limit The Processing And Use Of Your Personal Data. (For Example, Requesting Us To Stop Sending You Any Marketing And Promotional Materials Or Contacting You For Marketing Purposes).
Your Written Request Should Be Addressed To:
Address: Uniqbe (M) Sdn Bhd, 149-151 Jalan Maharajalela, 50460 Kuala Lumpur. Email : [email protected]
By Submitting Your Personal Data To Us, You Consent To Us Processing Your Personal Data In Accordance With This Personal Data Privacy Notice. We Will Also Take It That All Personal Data Provided By You Is Accurate And Complete, And That None Of It Is Misleading Or Out Of Date. You Will Promptly Update Us In The Event Of Any Change To Your Personal Data.
We Reserve The Right To Update And Amend This Personal Data Privacy Notice From Time To Time. We Will Notify You Of Any Amendments To This Personal Data Privacy Notice Via Announcements On Our Website Or Other Appropriate Means. If We Amend This Personal Data Privacy Notice The Amendment Will Only Apply To Personal Data Collected After We Have Posted The Revised Personal Data Privacy Notice.
In Accordance To Section 7(3) Of The PDPA, This Personal Data Privacy Notice Is Issued In Both English And Bahasa Malaysia. In The Event Of Any Inconsistencies Or Discrepancies Between The English Version And The Bahasa Malaysia Version, The English Version Shall Prevail.
PEMBERITAHUAN PRIVASI DATA PERIBADI KEPADA PELANGGAN DREAME MALAYSIA
Pelanggan Yang Dihormati,
Pemberitahuan Privasi Ini Untuk Data Peribadi (“Pemberitahuan Privasi Data Peribadi”) Dikeluarkan Kepada Semua Pelanggan Dreame Malaysia (“Dreame”), Sesuai Dengan Syarat Akta Perlindungan Data Peribadi 2010 (“PDPA”).
Apabila Anda Berkongsi Data Peribadi Anda Dengan Kami, Data Akan Disimpan Dengan Selamat Untuk Membolehkan Kami Berkomunikasi Dengan Anda, Memberikan Perkhidmatan Penghantaran, Menjawab Pertanyaan Anda, Menghantar Promosi Yang Ditawarkan Oleh Dreame Dan Tujuan Lain Yang Diperlukan Untuk Mengendalikan Dan Mengekalkan Tahap Perkhidmatan Kami Kepada Anda. Sekiranya Anda Tidak Memberikan Data Peribadi Anda Kepada Kami, Atau Tidak Bersetuju Dengan Notis Privasi Data Peribadi Ini, Kami Tidak Akan Dapat Memberikan Produk Dan / Atau Perkhidmatan Kepada Anda Dengan Berkesan.
Kami Menghargai Privasi Anda Dan Tidak Akan Mendedahkan Data Peribadi Anda Kepada Pihak Ketiga Tanpa Persetujuan Anda Kecuali Untuk
- Dreame Limited, Pembekal Kami, Rakan Niaga, Ejen / Penyedia Perkhidmatan Yang Dilantik, Di Dalam Atau Di Luar Malaysia, Jika Perlu, Yang Menyediakan Produk Dan / Atau Perkhidmatan Yang Berkaitan Dengan Perniagaan Kami,
- Kepada Siapa Yang Diperlukan Di Bawah Akta
Anda Berhak Untuk Meminta Akses, Salinan, Mengemas Kini Data Peribadi Anda Pada Bila Bila Masa Dan Mempunyai Hak Untuk Meminta Kami Menghentikan Penggunaan Data Peribadi Anda. (Contohnya, Meminta Kami Berhenti Mengirimkan Bahan Pemasaran Dan Promosi Kepada Anda Atau Menghubungi Anda Untuk Tujuan Pemasaran).
Permintaan Bertulis Anda Harus Ditujukan Kepada:
Alamat: Uniqbe (M) Sdn Bhd, 149-151 Jalan Maharajalela, 50460 Kuala Lumpur. E-Mel: [email protected]
Dengan Menyerahkan Data Peribadi Anda Kepada Kami, Anda Mengizinkan Kami Memproses Data Peribadi Anda. Kami Juga Berpendapat Bahawa Semua Data Peribadi Yang Anda Berikan Adalah Tepat Dan Lengkap, Dan Tidak Ada Data Yang Mengelirukan. Anda Akan Segera Memberitahu Kami Sekiranya Terdapat Perubahan Pada Data Peribadi Anda.
Kami Berhak Untuk Mengemas Kini Dan Mengubah Pemberitahuan Privasi Data Peribadi Ini Dari Semasa Ke Semasa. Kami Akan Memberitahu Anda Mengenai Sebarang Perubahan Pada Pemberitahuan Privasi Data Peribadi Ini Melalui Pengumuman Di Laman Web Kami Atau Cara Lain Yang Sesuai. Sekiranya Kami Mengubah Pemberitahuan Privasi Data Peribadi Ini, Pindaan Hanya Sah Untuk Data Peribadi Yang Dikumpulkan Setelah Kami Menyiarkan Notis Privasi Data Peribadi Terbaharu.
Sesuai Dengan Seksyen 7 (3) PDPA, Notis Privasi Data Peribadi Ini Dikeluarkan Dalam Bahasa Inggeris Dan Bahasa Malaysia. Sekiranya Terdapat Percanggahan Antara Versi Bahasa Inggeris Dan Versi Bahasa Malaysia, Versi Bahasa Inggeris Akan Diguna Pakai.
Date Of Issuance Of This Personal Data Privacy Notice: 17 February 2021
Ecovacs Warranty Policy
Warranty Statement
OVERVIEW:
Our Goods Come With Guarantees That Cannot Be Excluded Under The Local Consumer Law. You May Be Entitled To A Replacement Or Refund For A Major Failure And For Compensation For Any Other Reasonably Foreseeable Loss Or Damage. You Are Also Entitled To Have The Goods Repaired Or Replaced If The Goods Fail To Be Of Acceptable Quality And The Failure Does Not Amount To A Major Failure, Ecovacs Is Entitled To Choose Between Providing You With A Repair, Replacement Or Refund. To Obtain Compensation, You Will Need To Provide Documentary Evidence Of The Loss Or Damage Suffered, And Documentary Evidence That Such Loss Or Damage Was A Reasonably Foreseeable Consequence Of A Failure By Ecovacs To Comply With A Consumer Guarantee Under The Local Consumer Law. Such Evidence May Include Photographs, Statutory Declarations, Receipts Or Reports (E.G. Form Your Doctor), Depending On The Loss Or Damage.
REMEDY:
In Addition To Any Rights And Remedies You May Have Under The Local Consumer Law And Any Other Applicable Law, If Your ECOVACS Product Becomes Defective Due To Faulty Materials Or Workmanship Within A Warranty Period (Defined Below) From The Date Of Purchase, We Guarantee To:
–Replace Or Repair All Defective Parts, Free Of Charge (Shipping And Handling Cost May Be Charged); Or
–Repair Products Free Of Charge; Or
– Replace The Unit With A New Or Refurbished Unit Free Of Charge
WARRANTY PERIOD：
Coverage Under This Warranty Is Limited To The Following Time Periods:
At Least A Period Of 12 Months From The Date Of Purchase. The Warranty Period May Be Longer Than 12 Months According To The Local Consumer Law
WHAT IS NOT COVERED?
– Worn Out Components Such As Battery Of Remote Control, Battery Of Safety Pod, Cleaning Cloth And Mop, Filter, Sponge Filter, Main Brush, Main Brush Cover, Side Brush, Cleaning Solution, Squeegee.
– Malfunction Or Damage Caused By Commercial Use Or Other Not-Home Use.
– Malfunction Or Damage Caused By Home Renovation Debris/Sand/Dust, Or Other Chemical/Metal Grains/ Liquid.
– Malfunction Or Damage Due To Natural Disasters Such As Floods, Fires Or Lightning, Etc.
– Malfunction Or Damage Due To Human Negligence Such As Dropping The Unit, Immersing It In Liquid, Or Improper Voltage Input By Incorrect Operations.
– Damage Or Failure Caused By Not Following The Instruction Manual.
– Machine Was Damaged By Foreign Objects, Substances Or Accidents.
– Machine Has Been Used For Rental Purposes.
– Machine Purchased From Unauthorized Dealers/Resellers.
– Machine Purchased From Oversea Markets
– Machine Has Been Repaired Or Modified By Any Unauthorized Parties
– Damage/Failure Caused By NOT Using ECOVACS Spare Parts (Not Including Remote Control Battery).
TO OBTAIN ECOVACS WARRANTY SUPPORT:
For Claims Under This ECOVACS Limited Warranty Statement, Please Write Us An Email Or Contact The ECOVACS Helpline.
– Visit Https://Www.Ecovacs.Com/Global/Support/Contact-Us/ To Get Direct Contact Of Service Center In Your Area.
– If You Have Any Problem With Our Products, Please Visit Https://Www.Ecovacs.Com/Global/Support/
– To Make A Claim You Will Need To Provide Your Proof Of Purchase In The Form Of A Valid Receipt That Displays The Date And Place Of Purchase. Provide The SN Which Can Be Found From Your Product Or The Packaging, E.G. E0000205614614270004
Any Warranty Claim Can Send Email To [email protected] Or Contact Number At 03-7956 6300
Ezviz Warranty Policy
Limited Warranty
Thank You For Purchasing EZVIZ Products. This Limited Warranty Gives You, The Original Purchaser Of The EZVIZ Product,Specific Legal Rights. You May Also Have Other Legal Rights That Vary By State, Province Or Jurisdiction. This Warranty Applies Only To The Original Purchaser Of The Product. “Original Purchaser” Means Any Consumer Having Purchased The EZVIZ Product From An Authorized Seller. The Disclaimers, Exclusions, And Limitations Of Liability Under This Limited Warranty Will Not Apply To The Extent Prohibited By Applicable Law.
No Distributor, Reseller, Agent, Or Employee Is Authorized To Make Any Modification, Extension, Or Addition To This Limited Warranty.
Your EZVIZ Product Is Warranted For A Period Of One (1) Year [Two (2) Years For EU Regions] From The Date Of Purchase Against Defects In Materials And Workmanship, Or Such Longer Period As May Be Required By Law In The Country Or State Where This Product Is Sold, When Used Normally In Accordance With User Manual.
You Can Request Warranty Service By Contacting Us At The Contact Information In Contact Us.
For Any Defective EZVIZ Products Under Warranty, EZVIZ Will, At Its Option, (I) Repair Or Replace Your Product Free Of Charge; (Ii) Exchange Your Product With A Functional Equivalent Product; (Iii) Or Refund The Original Purchase Price, Provided You Provide The Original Purchase Receipt Or Copy, Brief Explanation Of The Defect, And Return The Product In Its Original Packaging. At EZVIZ’s Sole Discretion, Repair Or Replacement May Be Made With A New Or Refurbished Product Or Components. This Warranty Does Not Cover The Postal Cost, Insurance And Any Other Incidental Charges Incurred By You In Returning The Product.
Except Where Prohibited By Applicable Law, This Is Your Sole And Exclusive Remedy For Breach Of This Warranty. Any Product That Has Either Been Repaired Or Replaced Under This Limited Warranty Will Be Covered By The Terms Of This Warranty For The Longer Of Ninety (90) Days From The Date Of Delivery Or The Remaining Original Warranty Period.
This Warranty Does Not Apply And Is Void:
· If The Warranty Claim Is Made Outside The Warranty Period Or If The Proof Of Purchase Is Not Provided.
· For Any Malfunction, Defect Or Failure Caused By Or Resulting From The Evidence Of Impact, Mishandling ,Tampering, Use Contrary To The Applicable Instruction Manual, Incorrect Power Line Voltage, Accident, Loss, Theft, Fire, Flood Or Other Acts Of God, Shipping Damage Or Damage Resulting From Repairs Performed By Unauthorized Personnel.
· For Any Consumable Parts, Such As Batteries, Where The Malfunction Is Due To The Normal Aging Of The Product.
· Cosmetic Damage, Including But Not Limited To Scratches, Dents And Broken Plastic On Ports.
· Any Software, Even If Packaged Or Sold With EZVIZ Hardware.
· For Any Other Damages Free From Defects In Material Or Workmanship.
· Routine Cleaning, Normal Cosmetic And Mechanical Wear And Tear.
DISCLAIMER OF WARRANTIES
EXCEPT AS STATED ABOVE IN THIS WARRANTY, AND TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, EZVIZ DISCLAIMS ALL EXPRESS, IMPLIED, AND STATUTORY WARRANTIES AND CONDITIONS WITH RESPECT TO THE PRODUCT, INCLUDING THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, THE DURATION OF ANY APPLICABLE IMPLIED WARRANTIES OR CONDITIONS TO THE DURATION OF THIS WARRANTY, THE SECURITY OF THE PRODUCT, OR AVAILABILITY AND RELIABILITY OF PRODUCT INFORMATION OR DATA.
NOTE: SOME JUSRISDICTIONS DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS, SO THE ABOVE LIMITATION MAY NOT APPLY TO YOU.
LIMITATION OF DAMAGES
IN NO EVENT WILL EZVIZ BE LIABLE FOR ANY CONSEQUENTIAL, INCIDENTAL, EXEMPLARY, OR SPECIAL DAMAGES, INCLUDING ANY DAMAGES FOR LOST DATA OR LOST PROFITS, ARISING FROM OR RELATING TO THIS WARRANTY OR THE PRODUCT, AND EZVIZ’S TOTAL CUMULATIVE LIABILITY ARISING FROM OR RELATED TO THIS WARRANTY OR THE PRODUCT WILL NOT EXCEED THE AMOUNT ACTUALLY PAID FOR THE PRODUCT BY THE ORIGINAL PURCHASER.
NOTE: SOME JUSRISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU.
LIMITATION OF LIABILITY
ALL PRODUCT INFORMATION AND DATA IS PROVIDED FOR YOUR CONVENIENCE, “AS IS”, AND “AS AVAILABLE.” EZVIZ DOES NOT REPRESENT, WARRANT, OR GUARANTEE THAT PRODUCT INFORMATION AND DATA WILL BE AVAILABLE, ACCURATE, OR RELIABLE OR THAT PRODUCT INFORMATION AND DATA OR USE OF THE PRODUCT WILL PROVIDE SAFETY IN YOUR HOME. YOU USE ALL PRODUCT INFORMATION, DATA, AND THE PRODUCT AT YOUR OWN DISCRETION AND RISK. YOU WILL BE SOLELY RESPONSIBLE FOR (AND EZVIZ DISCLAIMS) ANY AND ALL LOSS, LIABILITY, OR DAMAGES, INCLUDING TO YOUR WIRING, FIXTURES, ELECTRICITY, HOME, PRODUCT, PRODUCT PERIPHERALS, COMPUTER, MOBILE DEVICE, AND ALL OTHER ITEMS AND PETS, RESULTING FROM YOUR USE OF THE PRODUCT INFORMATION, DATA, OR PRODUCT. PRODUCT INFORMATION AND DATA PROVIDED BY EZVIZ IS NOT INTENDED AS A SUBSTITUTE FOR DIRECT MEANS OF OBTAINING THE INFORMATION. FOR EXAMPLE, A NOTIFICATION PROVIDED THROUGH THE PRODUCT IS NOT INTENDED AS A SUBSTITUTE FOR AUDIBLE AND VISIBLE INDICATIONS IN THE HOME AND ON THE PRODUCT, NOR FOR A THIRD PARTY MONITORING SERVICE.
Contact Us
Please Do Not Hesitate To Contact Us Through The Below Contact Information, With Any Questions.
US & Canada | |
Europe (Ex. UK & Ireland) | |
UK & Ireland | |
Asia (Ex. MSA And India) | |
Mainland Southeast Asia | |
India | |
Australia & New Zealand | |
Latin America (Ex. Mexico) | |
Mexico | |
Middle East & North Africa | |
Africa (Ex. North Africa) | |
CIS (Ex. Russia) | |
Russia | |
Other Regions |
Google Warranty Policy
Device: 1-Year Warranty
Screen: 6-Month Warranty
Power Adapter: 3-Month Warranty
We Offer The Following Warranty Coverage For The Mentioned Devices:
- Device: The Device Is Covered By A 1-Year Warranty From The Date Of Purchase. This Warranty Ensures That The Device Will Be Free From Defects In Materials And Workmanship During Normal Use. If Any Issues Arise Within The Warranty Period, We Will Repair Or Replace The Device At No Additional Cost.
- Screen: The Screen Comes With A 6-Month Warranty. This Warranty Covers Any Manufacturing Defects Or Malfunctions That May Occur During The First 6 Months Of Use. If Any Problems Arise With The Screen Within This Period, We Will Provide A Repair Or Replacement.
- Power Adapter: The Power Adapter Is Covered By A 3-Month Warranty. This Warranty Covers Any Manufacturing Defects Or Faults That May Occur Within The First 3 Months Of Use. If Any Issues Arise With The Power Adapter During This Period, We Will Offer A Repair Or Replacement.
Please Note That The Warranties Mentioned Above Cover Manufacturing Defects And Malfunctions Under Normal Use Conditions. The Warranty Does Not Cover Damages Caused By Accidents, Misuse, Or Unauthorized Repairs.
For Any Warranty Claims Or Assistance, Please Contact Our Customer Support Team, Providing Proof Of Purchase And A Detailed Description Of The Issue. Our Team Will Be Happy To Assist You And Ensure A Smooth Warranty Process.
We Strive To Provide Reliable Products And Stand Behind Their Quality With Our Warranty Coverage.
Gravastar Warranty Policy
All GravaStar Products Are Covered Under A 12-Month Limited Warranty, Which Starts On The Date Of Purchase. This Limited Warranty Covers Any Manufacturing Or Workmanship Defects That Might Occur. It Is Extended Only To The Original End-Use Purchaser Or The Person Receiving The Product As A Gift And Shall Not Be Extended To Any Other Person Or Transferee.
This Limited Warranty Does Not Cover Loss, Wear And Tear, Accidents, Or Damages And Defects From Misuse/Abuse, Modification Or Negligence (Such As But Not Limited To Exposure To Chemicals, Caustic Substances, Open Flame, High Heat, And Sharp Objects.) Unauthorized Repair, Modification Or Customisation Of Your Product Voids This Warranty.
Harman Kardon Warranty Policy
Registration Is Mandatory, Which Can Be Done At Https://Ew.Swap-Asia.Com/
LIMITED WARRANTY
HARMAN International Industries, Incorporated (“HARMAN”) Is The Manufacturer And Through Its Local Subsidiary, Warrants To You That The Product (Including Components Provided In/With The Product) Will Be Free From Defects In Workmanship And Materials For A Period Of ONE Year From The Date Of Retail Purchase By You (The “Warranty Period”). During The Warranty Period, The Product (Including Components), Will Be Repaired Or Replaced At HARMAN’s Option, Without Charge For Either Parts Or Labor OR At HARMAN’s Sole Option, The Price Of The Product May Be Refunded, Subject To Depreciation Based On Your Purchase Price For The Product Pro-Rated Over The Remaining Balance Of The Warranty Period. Any Warranty Service Or Replacement Of Parts Will Not Extend The Warranty Period.
The Limited Warranty Does Not Cover Defects Which Are A Result Of: (1) Damage Caused By Accident, Unreasonable Use Or Neglect (Including The Lack Of Reasonable And Necessary Maintenance); (2) Damage During Shipment (Claims Must Be Presented To The Carrier); (3) Damage To, Or Deterioration Of, Any Accessory Or Decorative Surface; (4) Damage Resulting From Failure To Follow Instructions Contained In Your Owner’s Manual; (5) Damage Resulting From The Performance Of Repairs By Someone Other Than An Authorized Harman Kardon Service Center; (6) Deterioration Of Components Parts, The Nature Of Which Is To Become Worn Or Depleted With Use, Such As Batteries And Headphone Ear Pads.
Furthermore, This Limited Warranty Covers Only Actual Defects Within The Product Itself, And Does Not Cover The Cost Of Installation Or Removal From A Fixed Installation, Setup Or Adjustments, Claims Based On Misrepresentation By The Seller, Performance Variations Resulting From Installation-Related Circumstances Such As Source Quality Or AC Power Or Product Modifications, Any Unit On Which The Serial Number Has Been Effaced, Modified Or Removed, Or Units Used For Other Than Home Use. This Limited Warranty Is Valid Only For Harman Kardon Products Purchased From An Authorized Dealer.
Except To The Extent Expressly Prohibited In Your Jurisdiction By Applicable Law, All Implied Warranties, Including Fitness For A Particular Purpose And Merchantability Are Hereby Excluded And In No Event Shall HARMAN Or Any HARMAN Subsidiary Be Liable For Any Indirect, Direct, Incidental, Special Or Consequential Loss Or Damages Whatsoever (Including, Without Limitation, Other Pecuniary Loss) Arising Out Of The Use Of Or Inability To Use The Product, Even If HARMAN And/Or A HARMAN Subsidiary Have Been Advised Of The Possibility Of Such Damages. To Any Extent That HARMAN Cannot Lawfully Disclaim Implied Warranties Under This Limited Warranty, All Such Implied Warranties Are Limited In Duration To The Duration Of This Warranty. Some Jurisdictions Do Not Allow The Exclusion Or Limitation Of Incidental Or Consequential Damages Or Exclusions Or Limitations On The Duration Of Implied Warranties Or Conditions, So The Above Limitations Or Exclusions May Not Apply To You. This Warranty Gives You Specific Legal Rights, And You May Also Have Other Rights That Vary By Jurisdiction.
HOW TO OBTAIN WARRANTY SERVICE
Contact The Dealer Who Sold You This Product, Or Contact Harman Kardon Customer Support Using The Contact Information On The Relevant Country Specific Support Website For Your Product To Request Warranty Service. To Validate Your Right To This Limited Warranty, You Must Provide The Original Sales Invoice Or Other Proof Of Ownership And Date Of Purchase. Do Not Return Your Product Without Prior Authorization From The Corresponding Dealer Or HARMAN. Warranty Repair Of The HARMAN Product Must Be Carried Out By An Authorized Dealer Or Service Center. Unauthorized Warranty Repair Will Void The Warranty And Is Performed At Your Sole Risk.
You Are Also Welcome To Consult The Relevant Country Specific HARMAN Support Website For Your Product For Helpful Hints.
WHO PAYS FOR WHAT
This Limited Warranty Covers All Expenses For Labor And Materials Required For The Repair OR Replacement Of The Product That Is Found To Be Defective, And A Reasonable Return Shipping Charge Within The Country Of Repair. Please Be Sure To Save The Original Shipping Carton(S), Because A Charge Will Be Made For Additional Cartons/Packaging,
You Will Be Charged For The Cost Of Examining A Unit That Is Not In Need Of Repair (Including Resulting Shipping Costs), Or For Necessary Repairs Not Covered By This Limited Warranty.
We Sincerely Thank You For Your Expression Of Confidence In Harman Kardon. We Wish You Many Years Of Listening Pleasure.
EXTENDED WARRANTY
HARMAN International Industries, Incorporated (“HARMAN”) Is The Manufacturer And Through Its Local Distributor, Swap Logistics Distribution Sdn. Bhd (“SWAP”), Warrants To You That The Product (Including Components Provided In/With The Product) Will Be Free From Defects In Workmanship And Materials For An Extended Period Of ONE Year From The End Of The Limited Warranty Period (The “Extended Warranty Period”). This Extended Warranty Period Is Only Applicable If The Purchaser Has Registered For The Extended Warranty Period With SWAP. The Extended Warranty Coverage Is Capped To The Retail Price Listed In The Sales Invoice And Shall Be In Accordance With The Terms And Conditions Of The Manufacturer’s Warranty Of The Equipment Including Any Exclusion Therein Provided. During The Extended Warranty Period, The Product (Including Components), Will Be Repaired Or Replaced At SWAP’s Option, For Either Parts Or Labor OR At SWAP’s Sole Option, The Price Of The Product May Be Refunded, Subject To Depreciation Based On Your Purchase Price For The Product Pro-Rated Over The Remaining Balance Of The Extended Warranty Period. Any Warranty Service Or Replacement Of Parts Will Not Extend The Extended Warranty Period.
The Extended Warranty Does Not Cover Defects Which Are A Result Of: (1) Damage Caused By Accident, Unreasonable Use Or Neglect (Including The Lack Of Reasonable And Necessary Maintenance); (2) Damage During Shipment (Claims Must Be Presented To The Carrier); (3) Damage To, Or Deterioration Of, Any Accessory Or Decorative Surface; (4) Damage Resulting From Failure To Follow Instructions Contained In Your Owner’s Manual; (5) Damage Resulting From The Performance Of Repairs By Someone Other Than An Authorized Harman Kardon Service Center; (6) Deterioration Of Components Parts, The Nature Of Which Is To Become Worn Or Depleted With Use, Such As Batteries And Headphone Ear Pads.
Furthermore, This Extended Warranty Covers Only Actual Defects Within The Product Itself, And Does Not Cover The Cost Of Installation Or Removal From A Fixed Installation, Setup Or Adjustments, Claims Based On Misrepresentation By The Authorized Dealer, Performance Variations Resulting From Installation-Related Circumstances Such As Source Quality Or AC Power Or Product Modifications, Any Unit On Which The Serial Number Has Been Effaced, Modified Or Removed, Or Units Used For Other Than Home Use. This Extended Warranty Is Valid Only For Selected Harman Kardon Products Purchased From An Authorized Dealer. The Extended Warranty Coverage For Repairs Includes The Cost Of Labour And Parts. Parts Repair/Replaced By Swap Will Be Supported With Up To 90 Days Warranty.
In An Event That The Equipment Is Deemed Beyond Economic Repair (Such Decision To Be Final), We Will Compensate You With Either:
An Equivalent Replacement Model Where The Value Will Not Exceed The Original Purchase Price Or The Claim Balance (Whichever Is Lower) Of The Equipment OR
A Refurbished Model And The Replaced Equipment Or Parts Becomes Our Property. Upon Acceptance Of Replacement, The Extended Warranty Shall Be Deemed Expired Or Lapsed And Will Cease To Have Effect.
The Accumulated Repair Value Of The Purchased Product (“Accumulated Repair Value”) Undertaken By Us Under The Extended Warranty Shall Not Exceed The Value Of Retail Price Paid By You While It Is Still In Force. Upon Reaching The Full Accumulated Repair Value, The Coverage Will Cease, And The Extended Warranty Will Expire Or Lapse. Repair Value Refers To The Cost Of The Labor And Parts Of The Repair Carried Out. Any Cost Of Repair Which Exceeds The Accumulated Repair Value Shall Be Borne By You.
Except To The Extent Expressly Prohibited In Your Jurisdiction By Applicable Law, All Implied Warranties, Including Fitness For A Particular Purpose And Merchantability Are Hereby Excluded And In No Event Shall HARMAN And/Or SWAP Be Liable For Any Indirect, Direct, Incidental, Special Or Consequential Loss Or Damages Whatsoever (Including, Without Limitation, Other Pecuniary Loss) Arising Out Of The Use Of Or Inability To Use The Product, Even If HARMAN And/Or SWAP Have Been Advised Of The Possibility Of Such Damages. To Any Extent That HARMAN Cannot Lawfully Disclaim Implied Warranties Under This Extended Warranty, All Such Implied Warranties Are Limited In Duration To The Duration Of This Warranty. Some Jurisdictions Do Not Allow The Exclusion Or Limitation Of Incidental Or Consequential Damages Or Exclusions Or Limitations On The Duration Of Implied Warranties Or Conditions, So The Above Limitations Or Exclusions May Not Apply To You. This Warranty Gives You Specific Legal Rights, And You May Also Have Other Rights That Vary By Jurisdiction.
HOW TO OBTAIN EXTENDED WARRANTY SERVICEContact SWAP Customer Support Using The Contact Information On The Relevant Country Specific Support Website For Your Product To Request For Extended Warranty Service. To Validate Your Right To This Extended Warranty, You Must Be First Registered With Swap For The Extended Warranty Period When The Product Is Purchased And Provide The Original Sales Invoice Or Other Proof Of Ownership And Date Of Purchase. Do Not Return Your Product Without Prior Authorization From SWAP. Extended Warranty Repair Of The HARMAN Product Must Be Carried Out By SWAP’s Authorized Service Center. Unauthorized Warranty Repair Will Void The Extended Warranty And Is Performed At Your Sole Risk.
You Are Also Welcome To Go To SWAP’s Website For Details Of This Extended Warranty.
WHO PAYS FOR WHATThis Extended Warranty Covers All Expenses For Labor And Materials Required For The Repair OR Replacement Of The Product That Is Found To Be Defective, And A Reasonable Return Shipping Charge Within The Country Of Repair. Please Be Sure To Save The Original Shipping Carton(S), Because A Charge Will Be Made For Additional Cartons/Packaging,
You Will Be Charged For The Cost Of Examining A Unit That Is Not In Need Of Repair (Including Resulting Shipping Costs), Or For Necessary Repairs Not Covered By This Extended Warranty.
We Sincerely Thank You For Your Expression Of Confidence In Harman Kardon. We Wish You Many Years Of Listening Pleasure.
- What Is Covered In The Extended Warranty?
Same Product Defect Coverage As The First Year Manufacturer’s Warranty. Kindly Refer To The T&Cs For More Details.
- What Is The Period Of The Extended Warranty?
The First 12 Months Will Be Covered By The Manufacturer’s Warranty, And The Extended Warranty Will Be From Month-13 Until Month-24.
- What Are The Device Models Currently Being Covered Under This Program?
Please Check For The Extended Warranty Sticker Located On Your Device Box/Packaging To Know If The Device Is In Extended Warranty Program. - How Many Times Can A Customer Claim For Extended Warranty?
There’s No Limit As Per Within The Valid Period, Subjected To The Terms And Conditions (‘Extended Warranty Coverage Value’).
- What Information Is Needed For The Verification Of The Extended Warranty During A Claim?
You Must Be Registered On Our Registration Website(Https://Ew.Swap-Asia.Com/).
Please Have A Copy Of The Receipt Or Other Proof Of Ownership, Date Of Purchase And Serial Number Of The Unit.
- I Cannot Access The Registration Website To Register/The Website Is Not Functioning ?
Kindly Reach Out To Our Call Centre Agents At +603-79402977 For Assistance And Advice.
- How Do I Ensure That All My Details Are Successfully Submitted Upon Registering?
The Registration Website Will Send A Confirmation Email After You Have Completed The Registration Process.
Please Check Your Spam/Junk Mailbox For The Email From [email protected]just In Case Your Mail Account Accidentally Rejects It.
- I Lost A Copy Of My Receipt, What Should I Do?
Kindly Obtain A Copy From Your Retailer. If There’s No Longer A Hardcopy Of Your Receipt, A Snapshot Of The Retailer’s Copy Of Receipt Will Suffice.
- What Is The Call Centre Operating Hours?
Monday To Fridays; 9.30 Am To 6.30 Pm
- How Do I Send My Device In During The Extended Warranty Claim?
- Walk-In To Swap HQ At Address Below:
L2-3, LEVEL 2, WISMA KEMAJUAN,
2, JALAN 19/1, SEKSYEN 19,
46300 PETALING JAYA,
SELANGOR, MALAYSIA
- Ask Your Retailer For Assistance With The Claim.
- Courier To Us At The Same Address Above
* Please Do Not Return Your Device Without Prior Authorization From Swap
- Who Pays For The Courier Services Of The Device To Swap And From Swap?
Sending The Device Using Courier Services To Swap Is At Customer’s Expense. The Repaired / Replaced Device From Swap Back To The Customer Will Be Borne By Swap.
- How Will I Know The Status Of The Claim？
You Can Contact Us At 03-7940 2977 And The Call Centre Agents Will Check The Status For You.
- How Long Will The Claims Process Take?
Depending On The Extend Of The Defect And Availability Of Parts, The Call Centre Agents Will Review Your Case And Provide The Best Estimated Turnaround Time.
- Is The Extended Warranty Transferable To Other Device Of The Same Brand?
No, Each Extended Warranty Is Solely For One(1) Specific Device.
- When Can I Register For The Extended Warranty?
Please Register On The Registration Website Within 1 Month From Your Date Of Purchase.
imoo Warranty Policy
imou Warranty Policy
JBL Warranty Policy
WARRANTY & SERVICE
GBU Malaysia Terms And Conditions Of Warranty
- This Limited Warranty Is Valid Only For GBU Products Purchased In Malaysia And Is Non-Transferable.
- This Limited Warranty Is Void If The Factory-Applied Model And Serial Number Are Intentionally Altered, Modified Or Removed.
- This Limited Warranty Is VALID For Warranty-Registered GBU Products Or Having Valid Proof Of Purchase.
- GBU Warrants That Its Products Are Free From Defects In Materials And Workmanship And In Conformity With Respective Specifications, For A Period Stated In The Table Below – Counting From The Date Of Delivery Or Date Of Purchase Which Is Stated In Proof Of Purchase.
All Item Comes With A 1-Year Warranty. Kindly Register The Product At Https://Support.Jbl.Com/My/En/Product-Registration
Brand | Category | Warranty Period | |
Malaysia | Global Warranty | ||
JBL | Soundbars / Subwoofer | 1-Year | No |
Portable Speakers | 1-Year | ||
Headphones / Earphones / True Wireless | 1-Year | ||
Gaming Headphones / Speakers | 1-Year | ||
Partyboxes | 1-Year | ||
Radios | 1-Year | ||
- GBU Shall, At Its Sole Discretion, Either Repair Or Replace Products Without Charging Any Technical Labour Fee And Repair Parts Cost To The Customer If Defects Arise Within The Warranty Period. Customers Need To Bring The Products To GBU’s Authorized Service Centres Within The Warranty Period. In Case Of Repair Or Replacement, GBU Shall Own All The Parts Removed From The Defective Products. GBU May Use New And/Or Reconditioned Parts Made By Various Manufacturers In Performing Warranty Repairs And Replacing Products. Even If GBU Repairs Or Replaces A Product, Its Original Stated Warranty Period Is Not Extended.
- With Respect To All Service Provided, It Is The Customer’s Responsibility Prior To Product Service To Back Up The Contents Of Their Hard Drive/Internal Memory, Where Applicable, Including Any Data They Have Stored Or Software They Have Installed On The Hard Drive/Internal Memory. It Is Likely That Those Contents Of The Hard Drive/Internal Memory Will Be Lost Or Reformatted In The Course Of Service, And GBU Will Not Be Responsible For Any Damage To Or Loss Of Any Programs, Data, Or Other Information Stored On Any Media Or Any Part Of Any Product Serviced Hereunder Or Any Consequential Damages Resulting From There.
- If During The Repair Of Products, The Contents Of The Hard Drive/Internal Memory Are Altered, Deleted, Or In Any Way Modified, GBU Is Not Responsible Whatsoever. The Product Will Be Returned To The Customer Configured As Originally Purchased (Subject To Availability Of Software).
- Customers Must Remove All Third-Party Hardware, Software, Features, Parts, Options, Alterations, And Attachments Not Warranted By GBU Prior To Sending The Product To GBU For Service. GBU Is Not Liable For Any Loss Or Damage To These Items.
- This Warranty Is Limited And Does Not Cover The Following Conditions, In Addition To Any Consumable Items Supplied With The Product, Accessory Products Not Contained Within The Product (Such As Straps, Belts, Fabric/Silicone Casings, Etc.), Cosmetic Damages, And Damage Or Defects Resulting From Misuse, Abuse, Or Negligence, Fire, Water (Excluding Usage Within Waterproofing Rating For Waterproofed Products), Acts Of Nature, Unauthorized Repairs, Modifications, Or Alterations:
- Improper Maintenance Or Repair, Including The Installation Of Parts Or Accessories That Do Not Meet The Quality And Specifications Of The Original Parts.
- Misuse, Abuse, Neglect, And Improper Installation Of The Product.
- Usage Of Incorrect Electrical Supply/Voltage.
- Usage That Does Not Adhere To The Instructions Provided In The Product’s Manual.
- Accidental Or Intentional Damages Caused To The Product.
- Corrosion, Rust, Or Stains That Occur Over Time.
- Normal Wear And Tear Resulting From Regular Use.
- Breakdowns Caused By Other Appliances Or External Factors.
- Damages Incurred Due To Unsuitable Packaging And/Or Shipment Methods.
- Damages Resulting From Natural Disasters, Acts Of War, Or Public Disturbances.
- Repairs Or Alterations Performed By An Unauthorized Agency. All Repairs Must Be Carried Out By The Authorized GBU Service Centres.
- And Any Other Exclusions As Outlined In This Warranty Coverage For GBU Products In Malaysia.
Loy Warranty Policy
WARRANTY INFORMATION
This Product Is Covered By A Limited Warranty From Divoom Malaysia By LUMOS DISTRIBUTION SDN BHD
LIMITED WARRANTY
- If You Believe Your Product Is Defective Within The Warranty Period, Please Bring The Product Back To Where The Product Was Initially Purchased. Alternatively, Or Within Any Other Questions Or Concerns, Please Call Customer Support At +03 7772 5857, Or Contact Us Via Email At [email protected]
- If Within 12 Months Of Purchase This Device Or Any Part Thereof Is Proven To Be Defective By Reason Of Faulty Workmanship Or Defects In Materials, We Will Replace The Same Free Of Charge On Brand New Condition.
- The Sales Invoice Or Receipt With The Date And Source Of Purchase Must Be Presented Together With The Defective Unit. We Cannot Validate The Product Warranty Information Without An Invoice.
- The Warrant Does Not Cover Product Failures Which Have Been Caused By Use Of Accessories Other Peripheral Devices Which Are Not Divoom Branded Original Accessories Intended For Use With The Product.
- The Warranty Does Not Cover Product Failures Caused By: Modification, Repaired And Disassembled By Any Person Who Is Not Authorized By The Manufacture.
- The Warranty Is Non-Transferable. Any Defective Unit Or Part Shall Become Property Of The Manufacture.
- Warranty Does Not Cover Any Damage Caused By Misuse, Drop, Hit Or Negligent.
- Customer Is Responsible For The Return Shipping Charges.
Service Centre Address :
Attn: Kelly
Lumos Distribution Sdn. Bhd.
15-13, Menara K1, Lorong 3/137C,
Off Jalan Klang Lama,
58200 Kuala Lumpur, Malaysia.
Tel: 011 2809 8112
Meross Warranty Policy
IMPORTANT NOTIFICATIONS FOR YOUR CONSUMER RIGHTS:
- Please Retain Proof Of Purchase. For Instance, Receipt Or Online Order Number.
- The Benefits We Give In This Manufacturer’s Warranty Are Additional To Any Rights And Remedies That You May Have Under Local Consumer Protection Laws. Nothing In This Warranty Limits Or Affects Your Legal Rights.
- This Manufacturer’s Warranty Is Governed By The Laws Of The Region Or Country In Which You Purchased Your Meross Product. Consumers Have Rights Under Local Consumer Laws. Those Consumer Rights May Differ Between Countries, Regions, States And Provinces, And Often Cannot Be Excluded. Your Local Consumer Rights Organization Can Advise You On Your Legal Rights.
- This Manufacturer’s Warranty Is Not Intended To: Change Or Exclude Any Rights Under Consumer Law That Cannot Be Lawfully Changed Or Excluded; · Limit Or Exclude Any Right You Have Against The Person Who Sold The Meross Product To You If That Person Has Breached Their Sales Contract With You.
Meross Technology Limited (“Meross”) Provides A Limited Warranty On All Eligible Meross Products. Meross Warrants That The Product Hardware (Including Firmware In It) Will Be Free From Defects In Materials And Workmanship Under Normal Use During The Warranty Period Described Below. This Means That The Product Won’t Be Defective, And That It Will Look And Work As Advertised During The Relevant Period.
The Limited Warranty Covers Failures Due To Defects In Material Or Workmanship On Product. Packaging, Software Products And Technical Data Are Not Covered Under This Limited Warranty. Proof Of Purchase Is Required To Receive Any Services Guaranteed As Part Of This Limited Warranty. The Limited Warranty Is Only Applicable To The Original Purchaser Of The Product. The Limited Warranty Does Not Apply Products That Were Sold Or Resold By Unauthorized Resellers.
Meross Does Not Provide Refunds Under This Limited Warranty In Any Conditions. Meross Will Replace Defective Units With New Or Factory Refurbished Products. If The Defective Unit Is Discontinued, End Of Life, Or Out Of Stock, Meross Will Replace It With Product(S) Of Equivalent Value Or Features. Product Warranty Periods Do Not Renew With Replacement Units. The Original Purchase Date And Warranty Period Will Apply To Replacement Products.
The Warranty Period Begins On The Date The Product Was Purchased By The Original End-User Purchaser And Lasts For The Period Set Out In The Table Below:
Note: If The Purchased Product Is Smart Device, It Will Automatically Count Down For 1 Year Since Its Activation. If The Purchased Product Is Not Smart Device And Consumers Don’t Want To Keep The Receipt Or Are Afraid Of Losing It. Consumer Can Sign Up Here To Ensure 1-Year Warranty.
This Warranty Does Not Apply If:
- The Product Has Been Tampered With Or The Assembly Seal Has Been Removed Or Damaged;
- The Product Has Been Altered Or Modified By Someone Other Than Meross;
- The Warranty Claim Was Made Fraudulently Or By Misrepresentation;
- The Product Was Not Installed, Operated, Repaired, Or Maintained In Accordance With Instructions Offered By Meross In User Manual And App;
- The Product Has Been Subjected To Abnormal Physical Or Electrical Stress, Misuse, Negligence, Or Accident;
- The Product Was Supplied Or Licensed For Beta, Evaluation, Testing Or Demonstration Purposes, And You Didn’t Buy Or License The Product. If Proof Of Purchase Can’t Be Provided, A Warranty Period Start Date May Be Assigned By Meross. Meross Is Not Responsible For Any Damages That May Occur During Shipping. Meross Has No Obligation To Replace Any Products That Are No Longer Covered Under Warranty.
If Purchased Product Is Found To Be Defective And Is Still Covered Under This Warranty Policy, Customer May Have A Replacement Processed By Steps Listed Below:
- Send E-Mails To [email protected] To Claim A Problem Found And Offer Device Details Including Purchase Date Proof;
- Wait For The Customer Service To Reply;
- Follow Steps Provided By The Customer Service;
IN THOSE JURISDICTIONS WHERE IT CAN LAWFULLY DO SO, AND TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, MEROSS, ITS RESELLERS AND ITS SUPPLIERS HEREBY DISCLAIM AND EXCLUDE ALL OTHER WARRANTIES, EXPRESS, STATUTORY OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, ACCEPTABILITY, SATISFACTORY QUALITY, NON-INFRINGEMENT, TITLE, FITNESS FOR A PARTICULAR PURPOSE, LOSS OF OR DAMAGE TO DATA, LACK OF VIRUSES OR FREE FROM VIRUS OR MALWARE ATTACK, SECURITY, PERFORMANCE, LACK OF NEGLIGENCE, WORKMANLIKE EFFORT, QUIET ENJOYMENT, THAT THE FUNCTIONS CONTAINED IN THE PRODUCT WILL MEET YOUR REQUIREMENTS, OR THAT DEFECTS IN THE PRODUCT WILL BE CORRECTED, OR THAT YOUR USE OF THE PRODUCT WILL GENERATE ACCURATE, RELIABLE, TIMELY RESULTS, INFORMATION, MATERIAL OR DATA. NO ORAL OR WRITTEN INFORMATION OR ADVICE GIVEN BY MEROSS, A DEALER, AGENT OR AFFILIATE SHALL CREATE A WARRANTY. TO THE EXTENT WARRANTIES CANNOT BE DISCLAIMED OR EXCLUDED, THEY ARE LIMITED TO THE DURATION OF THE RELEVANT EXPRESS WARRANTY PERIOD. EXCEPT AS PROVIDED IN THIS WARRANTY AND TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL MEROSS, ITS AFFILIATES, ASSOCIATES, DEALERS, AGENTS OR SUPPLIERS OR THEIR RESPECTIVE OFFICERS, DIRECTORS, EMPLOYEES, LICENSORS AND ASSIGNS BE LIABLE FOR ANY DIRECT, INDIRECT, EXEMPLARY, PUNITIVE, SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES WHATSOEVER (INCLUDING BUT NOT LIMITED TO DAMAGES FOR LOSS OF PROFITS OR REVENUE, FOR BUSINESS INTERRUPTION, FOR PERSONAL INJURY, FOR LOSS OF PRIVACY, FOR LOSS OF ABILITY TO USE ANY THIRD PARTY PRODUCTS OR SERVICES, FOR FAILURE TO MEET ANY DUTY INCLUDING OF GOOD FAITH OR OF REASONABLE CARE, FOR NEGLIGENCE, AND FOR ANY OTHER PECUNIARY OR OTHER LOSS WHATSOEVER), REGARDLESS OF THE THEORY OF LIABLITY (CONTRACT, TORT OR OTHERWISE) ARISING OUT OF OR IN ANY WAY RELATED TO THE USE OF OR INABILITY TO USE THE PRODUCT, EVEN IF MEROSS OR SUCH OTHER ENTITIES HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. IN NO EVENT SHALL THE TOTAL AGGREGATE LIABILITY OF MEROSS, ITS AFFILIATES, ASSOCIATES, DEALERS, AGENTS OR SUPPLIERS TO YOU FOR ALL DAMAGES EXCEED THE PRICE YOU PAID FOR THE PRODUCT. THIS LIMITATION IS CUMULATIVE AND WILL NOT BE INCREASED BY THE EXISTENCE OF MORE THAN ONE INCIDENT OR CLAIM. THE FOREGOING LIMITATIONS WILL APPLY EVEN IF ANY WARRANTY OR REMEDY PROVIDED FAILS OF ITS ESSENTIAL PURPOSE. NOTHING IN THIS SECTION SHALL LIMIT THE LIABILITY OF MEROSS IN RELATION TO DEATH OR BODILY INJURIES. THE WARRANTIES AND REMEDIES SET OUT IN THIS AGREEMENT ARE EXCLUSIVE, AND, TO THE EXTENT PERMITTED BY LAW, IN LIEU OF ALL OTHERS ORAL OR WRITTEN, EXPRESS OR IMPLIED. SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF IMPLIED WARRANTIES OR OF LIABILITY FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE FOREGOING LIMITATIONS MAY NOT APPLY TO YOU. If Any Term Is Held To Be Illegal Or Unenforceable, The Legality Or Enforceability Of The Remaining Terms Shall Not Be Affected Or Impaired. Meross Reserves The Right, At Its Sole Discretion, To Interpret, Modify And Amend This Warranty Policy At Any Time.
Xiaomi Warranty Policy
Mi Phone
LIMITED WARRANTY STATEMENT
This Limited Warranty Shall Apply To Xiaomi Products. For Handset Defects Under Normal Use Circumstances And At The Discretion Of The Company, Xiaomi Shall Provide Free Of Charge Repair Service Within The Warranty Period.
Item | Warranty Period | Scope Of Warranty | Warranty Service |
Hardware Product Main Parts | 1 Year | Labor And Parts | Walk In |
Xiaomi Original Adapter And Other Accessories Packaged With The Product | 6 Months | Labor And Parts | Walk In |
The Limited Warranty Starts From The Day The Customer Receives The Product.
SUPPLEMENTARY SPECIFICATION
- This Limited Warranty Is Only Valid In Malaysia, And The Product Is Not Eligible For Any International Warranty Service. To The Fullest Extent Permitted By Law, Warranty Service May Only Be Performed By Xiaomi Or Xiaomi Authorized Service Centers.
- Xiaomi May Conduct Diagnostic Tests On Customers’ Products To Identify The Causes Of Failures/Defects. Before Returning Any Unit For Service, Customer Should Back Up Data And Remove Any Confidential And/Or Personal Information From The Product. Xiaomi Is Not Responsible For Damage Or Loss Of Any Program, Data, Or Removable Storage Media.
- Prior To Contacting A Xiaomi Service Agent, Please Prepare To Provide The Following Information Is At Hand:
- Model, Serial Number, And IMEI Number If Available.
- Customer’s Full Address And Contact Information.
- Purchase Order Number, A Copy Of The Customer’s Original Invoice/Receipt.
- The Warranty In Respect Of A Repaired Product/Part Will Continue To Be Warranted For The Remaining Of Its Warranty Period, Or 30 Days From The Date Of Completion Of Repair, Whichever Is Longer.
- The Warranty Will Continue In The Event That The Product Is Found To Be Defective After OTA Upgrade Released By Xiaomi Officially (No Hardware Defects).
- This Warranty Does Not Cover The Following Cases:
- The Product Serial Number, IMEI Number Or Warranty Seal Is Illegible Or Has Been Removed, Erased, Defaced, Altered, And/Or Tampered. If Any Accessory Or External Part Of The Product Is Missing.
- Any Damage Occurs In/On Outer Surface Of The Product, Including But Not Limited To Cracks, Dents Or Scratches On The Exterior Cases, Screens, Camera Lenses, Buttons And Other Attachments.
- Deterioration Of The Product Caused By Normal Wearing And Tearing, Including But Not Limited To Rust Or Stains;
- Any Other Circumstances That Are Contradictory Or Are Not In Compliance With Business Ethics.
- Xiaomi Will Determine Whether A Product Is “Out Of Warranty” At The Company’s Discretion According To The Standards Listed Above. Repair Of Out Of Warranty Products Shall Be Separately Quoted By The Xiaomi Service Center And Respective Service Shall Be Provided Upon Service Fee Payment.
Mi Smart Device
LIMITED WARRANTY STATEMENT
This Accessory Products Limited Warranty Covers Smart Devices Sold On Www.Mi.Com/My/ .
Item | Repair | Scope Of Warranty | Warranty Service | Warranty Support Document |
Mi Band | 1 Year (Excluding Strap), Accessories 6 Months | Labor And Parts | Walk In | Purchase Order No. |
Mi TV Box | Box 1 Year, Accessories 6 Month | Labor And Parts | Walk In | Purchase Order No. |
Mi Router | 1 Year, Accessories 6 Months | Labor And Parts | Walk In | Purchase Order No. |
Mi Air Purifier | 1 Year (Excluding Filter), Accessories 6 Months | Labor And Parts | Walk In | Purchase Order No. |
Mi LED Desk Lamp EN | 1 Year, Accessories 6 Months | Labor And Parts | Walk In | Purchase Order No. |
Mi Watch | 1 Year (Excluding Wristband) | Labor And Parts | Walk In | Purchase Order No. |
Mi Smart Scale/Mi Body Composition Scale | 1 Year | Labor And Parts | Walk In | Purchase Order No. |
Xiaomi Robot Vacuum | 1 Year For Main Parts, 6 Months For Accessories, No Warranty For Consumable, Cosmetic Accessories | Labor And Parts | Walk In | Purchase Order No. |
Xiaomi Vacuum Cleaner | 1 Year For Main Parts, 6 Months For Accessories, No Warranty For Consumable, Cosmetic Accessories | Labor And Parts | Walk In | Purchase Order No. |
Xiaomi Smart Humidifier | 1 Year For Main Parts, 6 Months For Accessories, No Warranty For Consumable, Cosmetic Accessories | Labor And Parts | Walk In | Purchase Order No. |
Xiaomi Smart Dehumidifier | 1 Year For Main Parts, 6 Months For Accessories, No Warranty For Consumable, Cosmetic Accessories | Labor And Parts | Walk In | Purchase Order No. |
Xiaomi Smart Fan | 1 Year For Main Parts, 6 Months For Accessories, No Warranty For Consumable, Cosmetic Accessories | Labor And Parts | Walk In | Purchase Order No. |
Xiaomi Electric Kettle | 1 Year For Main Parts, 6 Months For Accessories, No Warranty For Consumable, Cosmetic Accessories | Labor And Parts | Walk In | Purchase Order No. |
Xiaomi Smart Blender | 1 Year For Main Parts, 6 Months For Accessories, No Warranty For Consumable, Cosmetic Accessories | Labor And Parts | Walk In | Purchase Order No. |
Xiaomi Smart Cooking Robot | 2 Year For Main Parts, 6 Months For Accessories, No Warranty For Consumable, Cosmetic Accessories | Labor And Parts | Walk In | Purchase Order No. |
Hair Dryer | 1 Year For Main Parts, 6 Months For Accessories, No Warranty For Consumable, Cosmetic Accessories | Labor And Parts | Walk In | Purchase Order No. |
Electric Shaver | 1 Year For Main Parts, 6 Months For Accessories, No Warranty For Consumable, Cosmetic Accessories | Labor And Parts | Walk In | Purchase Order No. |
Pet Feeder | 1 Year For Main Parts, 6 Months For Accessories, No Warranty For Consumable, Cosmetic Accessories | Labor And Parts | Walk In | Purchase Order No. |
Xiaomi Smart Pet Fountain | 1 Year For Main Parts, 6 Months For Accessories, No Warranty For Consumable, Cosmetic Accessories | Labor And Parts | Walk In | Purchase Order No. |
Hair Clipper | 1 Year For Main Parts, 6 Months For Accessories, No Warranty For Consumable, Cosmetic Accessories | Labor And Parts | Walk In | Purchase Order No. |
Bluetooth Toothbrush | 1 Year For Main Parts, 6 Months For Accessories, No Warranty For Consumable, Cosmetic Accessories | Labor And Parts | Walk In | Purchase Order No. |
Smart Camera | 1 Year For Main Parts, 6 Months For Accessories, No Warranty For Consumable, Cosmetic Accessories | Labor And Parts | Walk In | Purchase Order No. |
Dashcam | 1 Year For Main Parts, 6 Months For Accessories, No Warranty For Consumable, Cosmetic Accessories | Labor And Parts | Walk In | Purchase Order No. |
The Limited Warranty Starts From The Day The Customer Receives The Product.
During The Warranty Period, If Any Accessory Defect Is Inspected And Confirmed By A Xiaomi Authorized Service Center, A Free Replacement Service Shall Be Provided.
SUPPLEMENTARY SPECIFICATION
- This Limited Warranty Is Only Valid In Malaysia, And The Product Is Not Eligible For Any International Warranty Service. To The Fullest Extent Permitted By Law, Warranty Service May Only Be Performed By Xiaomi Or Xiaomi Authorized Service Centers.
- Xiaomi May Conduct Diagnostic Tests On Customers‘ Products To Identify The Causes Of Failures/Defects. Before Returning Any Unit For Service, Customer Should Back Up Data And Remove Any Confidential And/Or Personal Information From The Product. Xiaomi Is Not Responsible For Damage Or Loss Of Any Program, Data, Or Removable Storage Media.
- Prior To Contacting A Xiaomi Service Agent, Please Prepare To Provide The Following Information Is At Hand:
- Model, Serial Number, And IMEI Number If Available.
- Customer’s Full Address And Contact Information.
- Purchase Order Number, A Copy Of The Customer’s Original Invoice/Receipt.
- This Warranty Does Not Cover The Following Cases:
- The Product Serial Number, IMEI Number Or Warranty Seal Is Illegible Or Has Been Removed, Erased, Defaced, Altered, And/Or Tampered. If Any Accessory Or External Part Of The Product Is Missing.
- Any Damage Occurs In/On Outer Surface Of The Product, Including But Not Limited To Cracks, Dents Or Scratches On The Exterior Cases, Screens, Camera Lenses, Buttons And Other Attachments.
- Warranty Service Of The Mi Band Strap Will Be Invalid If It Becomes Dirty, Damaged Due To Contact With Chemical Agents, Sharp Objects, Improper Handling, Accident, Abuse, Or Etc. And Under Abnormal Use Or Conditions Such As Sauna, Swimming, Etc.
- General Maintenance, Password Reset Assistance, Cleaning, Application Update/Installation , Product Demonstration, Or Any Other Service Other Than Repair/Replacement;
- Deterioration Of The Product Caused By Normal Wearing And Tearing, Including But Not Limited To Rust Or Stains;
- Any Other Circumstances That Are Contradictory Or Are Not In Compliance With Business Ethics.
- Xiaomi Will Determine Whether A Product Is “Out Of Warranty” At The Company’s Discretion According To The Standards Listed Below. Repair Of Out Of Warranty Products Shall Be Separately Quoted By The Xiaomi Service Center And Respective Service Shall Be Provided Upon Service Fee Payment.
- Violation Of The Warranty Terms, Invalidate Warranty, Expired Warranty, Or Other Reason.
- During The Warranty Period, In The Event Of A Violation Which Is Defined As Customer Induced Damage, Such As Self-Repairs, Exposure To Water, Damage Caused By Misuse, Alternation, Failure To Comply With Product Manual, Etc.
Mi Accessories
LIMITED WARRANTY STATEMENT
This Accessory Products Limited Warranty Covers Smart Devices Sold On Www.Mi.Com/My/ .
Item | Repair | Scope of Warranty | Warranty service | Warranty Support Document |
|---|---|---|---|---|
Power Banks | 6 Months | Labor And Parts | Walk In | Purchase Order No. |
Headphones | 6 Months | Labor And Parts | Walk In | Purchase Order No. |
Batteries | 6 Months | Labor And Parts | Walk In | Purchase Order No. |
Battery Chargers | 6 Months | Labor And Parts | Walk In | Purchase Order No. |
Adapters | 6 Months | Labor And Parts | Walk In | Purchase Order No. |
USB Cables | 6 Months | Labor And Parts | Walk In | Purchase Order No. |
LED Light Prime | 6 Months | Labor And Parts | Walk In | Purchase Order No. |
USB Fan | 6 Months | Labor And Parts | Walk In | Purchase Order No. |
Bluetooth Speaker | 1 Year | Labor And Parts | Walk In | Purchase Order No. |
Mi Scale | 1 Year | Labor And Parts | Walk In | Purchase Order No. |
Mi Selfie Stick | 1 Year | Labor And Parts | Walk In | Purchase Order No. |
Mi Rollerball Pen | 1 Year | Labor And Parts | Walk In | Purchase Order No. |
Mi WiFi Repeater | 1 Year | Labor And Parts | Walk In | Purchase Order No. |
Yeelight LED Lightbulb | 1 Year | Labor And Parts | Walk In | Purchase Order No. |
Mi Headphones Comfort | 1 Year ,Accessories 6 Months | Labor And Parts | Walk In | Purchase Order No. |
Mi Bluetooth Headset Basic | 1 Year | Labor And Parts | Walk In | Purchase Order No. |
Laptop | Main Device 2 Years; Accessories (Adapter & Cable) 12 Months; 7 Days Quality Issue Replacement | Labor And Parts | Walk In | Purchase Order No. |
The Limited Warranty Starts From The Day The Customer Receives The Product.
During The Warranty Period, If Any Accessory Defect Is Inspected And Confirmed By A Xiaomi Authorized Service Center, A Free Replacement Service Shall Be Provided.
SUPPLEMENTARY SPECIFICATION
- This Limited Warranty Is Only Valid In Malaysia, And The Product Is Not Eligible For Any International Warranty Service. To The Fullest Extent Permitted By Law, Warranty Service May Only Be Performed By Xiaomi Or Xiaomi Authorized Service Centers.
- Xiaomi May Conduct Diagnostic Tests On Customers‘ Products To Identify The Causes Of Failures/Defects. Before Returning Any Unit For Service, Customer Should Back Up Data And Remove Any Confidential And/Or Personal Information From The Product. Xiaomi Is Not Responsible For Damage Or Loss Of Any Program, Data, Or Removable Storage Media.
- Prior To Contacting A Xiaomi Service Agent, Please Prepare To Provide The Following Information Is At Hand:
- Model, Serial Number, And IMEI Number If Available.
- Customer’s Full Address And Contact Information.
- Purchase Order Number, A Copy Of The Customer’s Original Invoice/Receipt.
- This Warranty Does Not Cover The Following Cases:
- The Product Serial Number, IMEI Number Or Warranty Seal Is Illegible Or Has Been Removed, Erased, Defaced, Altered, And/Or Tampered. If Any Accessory Or External Part Of The Product Is Missing.
- Any Damage Occurs In/On Outer Surface Of The Product, Including But Not Limited To Cracks, Dents Or Scratches On The Exterior Cases, Screens, Camera Lenses, Buttons And Other Attachments.
- General Maintenance, Password Reset Assistance, Cleaning, Application Update/Installation , Product Demonstration, Or Any Other Service Other Than Repair/Replacement;
- Deterioration Of The Product Caused By Normal Wearing And Tearing, Including But Not Limited To Rust Or Stains;
- Any Other Circumstances That Are Contradictory Or Are Not In Compliance With Business Ethics.
- Xiaomi Will Determine Whether A Product Is “Out Of Warranty” At The Company’s Discretion According To The Standards Listed Below. Repair Of Out Of Warranty Products Shall Be Separately Quoted By The Xiaomi Service Center And Respective Service Shall Be Provided Upon Service Fee Payment.
- Violation Of The Warranty Terms, Invalidate Warranty, Expired Warranty, Or Other Reason.
- During The Warranty Period, In The Event Of A Violation Which Is Defined As Customer Induced Damage, Such As Self-Repairs, Exposure To Water, Damage Caused By Misuse, Alternation, Failure To Comply With Product Manual, Etc.
Mi Smart TV
LIMITED WARRANTY STATEMENT
This Limited Warranty Shall Apply To Xiaomi Products Only. For Product Under Normal Use Circumstances And At The Discretion Of Xiaomi Authorized Service Center Shall Provide Free Of Charge Repair And/Or Replacement Service Within The Warranty Period.
Product | Warranty Period | Warranty service |
|---|---|---|
MI TV | 24 Months | On-Site |
Main Parts | 24 Months | On-Site |
Accessories (Remote Control, The Base) | 6 Months | Walk In/On-Site |
The Limited Warranty Period Starts From The Date The Customer First Purchases The Product.
- This Limited Warranty Is Only Valid In Malaysia, And The Product Is Not Eligible For Any International Warranty Service. To The Fullest Extent Permitted By Law, Warranty Service May Only Be Performed By Xiaomi Or Xiaomi Authorized Service Centers.
- Xiaomi May Conduct Diagnostic Tests On Customers’ Products To Identify The Causes Of Failures/Defects. Before Returning Any Unit For Service, Customer Should Remove Any Confidential And/Or Personal Information From The Product. Xiaomi Is Not Responsible For Damage Or Loss Of Any Program, Data, Or Removable Storage Media.
- Prior To Contacting A Xiaomi Service Agent, Please Prepare To Provide The Following Information Is At Hand: A) Model, Serial Number If Available. B) Customer’s Full Address And Contact Information. C) Purchase Order Number, A Copy Of The Customer’s Original Invoice/Receipt.
- The Warranty In Respect Of A Repaired Product/Part Will Continue To Be Warranted For The Remaining Of Its Warranty Period, Or 30 Days From The Date Of Completion Of Repair, Whichever Is Longer.
- This Warranty Does Not Cover The Following Cases: A) If The Product Serial Number Or Warranty Seal Is Illegible Or Has Been Removed, Erased, Defaced, Altered, And/Or Tampered. If Any Accessory Or External Part Of The Product Is Missing. B) Any Natural Wear And Tear, Usage Under Extreme Conditions, Damage Due To Improper Care (Accident, Misuse, Damage Due To Improper Care (Accident, Misuse Or Negligence) And Damage Caused By Lightning, Abnormal Voltage, Acts Of God Such As Floods, Fires Or Earthquakes. C) If Any Damage Occurs In/On Outer Surface Of The Product, Including But Not Limited To Cracks, Dents Or Scratches On The Exterior Cases, Screens, Buttons And Other Attachments. D) Deterioration Of The Product Caused By Normal Wearing And Tearing, Including But Not Limited To Rust Or Stains; E) Any Other Circumstances That Are Contradictory Or Are Not In Compliance With Business Ethics.
- Xiaomi Will Determine Whether A Product Is “Out Of Warranty” At Its Discretion According To The Standards Listed Above. Repair Of Out Of Warranty Products Shall Be Separately Quoted By Xiaomi Authorized Service Center And Respective Service Shall Be Provided Upon Service Fee Payment.
- Warranty Is Only Limited To The First Purchaser Of This Product And It Is Not Transferrable. Customer’s Original Invoice/Receipt With Corresponding Model And Serial Number Of The Unit Must Be Presented To Claim Warranty.
- Repair Or Replacement Will Be Carried Out Through The Xiaomi Authorized Service Center.
- For Installation Of TV Product, Customer May Contact Dealer/Distributor/Retailer Who Sell The Product.
- The Obligation Under This Warranty Shall Be Limited To Repair Or Providing Replacement Of Parts Only.
- In Case Of Any Damage During Transit By Customer, The Product Shall Be Repaired By The Authorized Service Center On Chargeable Basis And Warranty For Unexpired Period To Continue From The Date The Customer First Purchases The Product.
- Xiaomi And/Or Xiaomi Authorized Service Center Reserves The Right To Retain Any Parts Or Components Replaced At Its Discretion, In The Event Of A Defect Being Noticed In The Equipment During Warranty Period.
- Replacement Of Parts Would Be At The Sole Discretion Of Xiaomi. In Case The Replacement Of The Entire Unit Is Being Made, The Same Model Shall Be Replaced And If Such Model Has Been Discontinued, It Shall Be Replaced With The Model Equivalent As Deemed By Xiaomi.
- In The Event Of Any Unforeseen Circumstance, And Spares Not Being Available, Xiaomi’s Prevailing Depreciation Rules Will Be Binding On The Customer To Accept As A Commercial Solution In Lieu Of Repairs.
- This Warranty Will Automatically Be Expired On The Expiry Of The Warranty Period As Specified Herein.
- No Dealer/Distributor/Retailer Has Authority To Vary The Terms Of Above Warranty.
- Warranty Is Applicable Only For Products Purchased In Malaysia. Applicable Service Charges May Be Different For Products Purchased Outside Of Malaysia.
- Any Issues Relating To The Product, Customer May Send An Email To [email protected] , Or Contact The Customer Service Center: 1800-81-2486 (Monday To Friday 09: 00-18: 00 Pm).
myFirst Warranty Policy
Our Warranty Covers All Parts Failures And Factory Defects And MyFirst Tech Reserves The Right To Amend Or Modify The Terms And Conditions Of This Warranty Without Prior Notice.
1. Warranty Period
Our Products Are Covered By A 1-Year Warranty From The Date Of Purchase. This Warranty Covers All The Purchased That Had Been Done Through Retail Stores, Distributors And Also In Our Official Store. And The Battery Coverage Of The Products Is Only Valid For 6 Months.
If The Product Is Purchased During Promotion Campaign, Those Products Will Be Covered For 30 Days Only.
The Warranty Period Starts From The Date You Purchase The Product. Your Original Purchase Invoice (Sales Receipt Or Order Confirmation E-Mail), Showing The Date Of Purchase And Product Description, Is Your Proof Of The Date Of Purchase.
2. Warranty Claim Procedures
No Registration Is Needed And Please Keep Your Original Purchase Invoice(Sales Receipt Or Order Confirmation E-Mail). If The Product Received As A Gift, You May Still Need Proof Of Purchase In Order To Get The Product Covered For A 1-Year Warranty.
(A) How To Make A Warranty Claim
You May Make A Warranty Claim Within The Warranty Period In Accordance With The Procedures Below, Provided However That You Will Not Be Entitled To A Warranty Claim If Your Product Or Defect Falls Under One Of The Exclusions Under “Section 3 – Warranty Exclusions And Limitations” Of This Warranty.
If You Experience Any Issue With Your Product, Please Contact Our Customer Service From The Contact Us Page And Follow Our Instructions On Troubleshooting Procedures.
Meanwhile, For Customer Who Is Staying In Singapore, You May Choose To Either Carry The Faulty Product To Our Service Centre Or Courier Over The Product For Our Team To Run The Diagnose. Drop Us An Email At [email protected] And Our Support Team Will Advise On The Procedure.
3. Warranty Exclusions And Limitations
Both Product Accessories And Any Product From Which The Serial Number Has Been Removed Are Not Covered By This Warranty. Additionally, None Of The Following Are Covered By This Warranty; However, Your Watch May Be Qualified For Fee-Based, Out-Of-Warranty Service.
• Accidental User Damage (Eg. Drops Or Physical Screen Crack Breakage, Water Intrusion, Water Spills, Etc)
• Cosmetic Damage (Eg. Scratches, Dents, Knocks, Scuffs, Scrapes, Chips, Etc)
• Normal Wear And Tear (Eg. Aesthetic Changes That Occur During Normal Wear And Aging, Alteration Of The Colour On The Wristband, Broken Straps, Etc)
Please Provide Customer Details, Or Customer Could Straight Fill In The Technical Form Through This Link Https://Myfirst.Tech/Contact/
All MyFirst Products Is 1 Year Warranty, Battery Warranty Will Be 6 Months.
So For This Case, Usually We Will Check With Customer Is It Purchased Within 6 Months, And We Will Send Battery For Customer To Change First.
If Confirm Faulty, Usually We Will Ship The Replacement To Customer.
Nanoleaf Warranty Policy
Nanoleaf Products Are Covered By A Limited Warranty From Nanoleaf: A Two-Year Complimentary Replacement Of Defective Hardware.
Things To Know
- Support For The App And Software Is Always Available, Warranty Or Not.
- The Warranty Applies For Normal Wear And Tear, Not Complete Stupidity.
- If Outside Of The USA, Canada, European Union, United Kingdom, Japan, Viet Nam, Hong Kong, Australia, Or New Zealand, Your Nation’s Customs Officials May Assess Duties Or Taxes On Warranty Replacements We Export To You. We’d Love To Be Able To Tell Your Leaders To Go Shove It, But The Last Time We Tried, Our Support Team Got Punished. If It’s A Concern For You, Talk To The Appropriate Customs Agency In Your Country. These Costs Are Your Responsibility And We Cannot Provide Cash Reimbursement To You For Them.
- Return Shipping Costs For Commercial Use Orders Are The Responsibility Of The Buyer. If Nanoleaf Issues You A Return Label, The Full Cost Will Be Deducted From Any Refund Owing.
- If You Live Somewhere Remote, You Might Split The Shipping Costs With Us =)
- Damage To Paint Or Installation Surface Is Not Covered Under The Warranty, Exercise Care.
- Warranty = Void For Second-Hand Goods. Goods Purchased From Private, Unauthorised Sellers Are Considered Second Hand, Even If A Marketplace Listing Is Marked ‘New’ By That Seller. Sadly, They Sometimes Lie.
- Our Support Team May Request Photos And/Or Video To Aid In Diagnosing A Hardware Problem; These Are Required For Replacement Parts To Be Sent To You.
- Save Your Receipt If You Didn’t Purchase From The Nanoleaf Shop.
- If You Paid For Your Nanoleaf Shop Purchase With A Visa, Mastercard, Or Other Credit Card Gift Card, We’re Unable To Process Refunds Back To The Gift Card (These Cards Are Often Designed By The Issuer To Be Single Use). We Can Offer You Store Credit On The Nanoleaf Shop In This Case, Which Never Expires And Does Not Have Balance Maintenance Or Other Fees.
- Replacement Parts May Be Available For Sale For Out Of Warranty Goods. Nanoleaf Reserves The Right To Substitute The Closest Comparable Product Available For Warranty Claims On An End Of Life Product.
Returns
- If You Want To Return Something For A Cash Refund, It Has To Be Unused (Not Necessarily Unopened) And A Return Requested With Nanoleaf Support Within 30 Days Of The Original Shipment To You. The Parcel Must Then Be Transferred To The Courier Within 14 Days Of A Return Label Being Provided. In The USA, Canada, European Union, United Kingdom, Japan, And Orders Shipped To Australian Customers From Australia, We’ll Pay The Return Shipping Costs. Otherwise, The Costs Of Return Shipping Are Your Responsibility. If Return Shipping Is At Your Expense, The Order Must Be Shipped Within 30 Days Of The Original Shipment To You And Only After A Return Has Been Authorised By Nanoleaf Support.
- For Used Product, Or Returns Outside Of The Shipping Window, Store Credit Will Be Issued In Lieu Of A Cash Refund. A C$5.00 / US$5.00 / £5.00 / 5,00€ / A$5.00 Restocking Fee Applies To All Returned Orders From The Nanoleaf Shop In Either Case. Shipping Fees Paid When You Placed An Order Are Non-Refundable, As Is The Cost Of The Optional Shipping Insurance If You Chose To Purchase It.
- If You Did Not Purchase Items Directly From Nanoleaf, Please Contact The Place Of Purchase To Begin A Return. Nanoleaf Cannot Accept Returns For Items Purchased From Other Retailers And Will Not Provide Refunds For Purchases Made From Other Retailers.
Late Or Missing Refunds
If You Haven’t Received A Refund Confirmation Email, Check Your Account Statement Before Contacting Nanoleaf. If A Refund Does Not Show On Your Statement, Please Contact Your Credit Card’s Issuing Bank. It Often Takes Time For Refunds To Post To Your Account (3 To 10 Bank Business Days In Most Cases). If You’ve Done All Of This And You Still Have Not Received Your Refund, Please Contact Our Support Team By Clicking Here.
End Of Life Items
Only Regularly Stocked Items May Be Returned, Discontinued And Clearance Items Are Final Sale. These Will Be Clearly Marked As Final Sale On The Product Page.
Exchanges
We Only Replace Items That Are Defective. If You Need To Exchange An Item, Please Open A Support Ticket.
Limited Product Warranty (Legal)
Nanoleaf’s Limited Warranty
Nanoleaf Products Are Covered By A Limited Warranty From Nanoleaf: A Two-Year Complimentary Replacement Of Defective Hardware. The Warranty Period Is Based On Product Operation Of 6 Hours A Day / 7 Days A Week. If A Product Fails To Operate In Accordance With This Limited Warranty, Nanoleaf Will, At Its Discretion, Replace The Product With The Same Or A Functionally Equivalent Product Or Grant Purchaser A Credit For A Future Product Purchase. Nanoleaf May Also Request That The Product Be Returned For Examination And Mitigation Of Future Similar Defects.
For Avoidance Of Doubt, “To Replace The Product” Does Not Include Any Removal Or Reinstallation Costs Or Expenses, Including Without Limitation Labour Costs Or Expenses, Shipping Costs To Return Defective Products Or Any Damages That May Occur During The Return Of The Product. For Goods Returned Directly To Nanoleaf, Costs Assessed By Nanoleaf Will Be Deducted From Your Refund. Store Credit May Also Be Offered In Lieu Of A Refund When The Customer And Nanoleaf Agree To This Remedy.
This Limited Warranty Is Subject To The Following Additional Conditions:
- The Products Have Been Installed And Operated In Accordance With The Manufacturer’s Instructions And Precautions.
- The Products Have Not Been Subject To Accident, Neglect, Abuse, Misuse Or Acts Of God.
- The Product Has Been Purchased Directly From An Authorised Nanoleaf Distributor/Dealer/Store Or Direct From The Nanoleaf Shop.
- Proof Of Purchase Must Be Provided To Nanoleaf In The Form Of A Receipt For Sale Of Goods.
The Warranty And Remedy Set Forth Herein Do Not Apply To Products, Parts, Advice, Assistance Or Service Which Nanoleaf Furnishes To Purchaser As A Business Courtesy. The Warranty Is Not Applicable To Any Product Which Is Used In Violation Of Any Applicable Standard, Code Or Instructions For Use, Including Those Contained In The Standards For Safety Of Underwriters Laboratory, Inc. (UL), Standards For The American Standards Institute (ANSI), In Canada, The Canadian Standards Association (CSA), In Australia, Standards Association Of Australia (SAA), In European Economic Area EEA, European Conformity (CE).
THE FOREGOING WARRANTY IS EXCLUSIVE, AND THE SOLE REMEDY FOR ANY AND ALL CLAIMS, IN CONTRACT, IN TORT OR OTHERWISE ARISING FROM THE FAILURE OF PRODUCT AND IS IN LIEU OF ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING ALL WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE WHICH WARRANTIES ARE HEREBY DISCLAIMED. THE LIABILITY OF NANOLEAF SHALL BE LIMITED TO THE TERMS OF THE EXPRESS WARRANTY SET FORTH HEREIN. IN NO EVENT WILL NANOLEAF BE LIABLE FOR ANY SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES INCLUDING, WITHOUT LIMITATION, DAMAGES RESULTING FROM LOSS OF USE, PROFITS, BUSINESS OR GOODWILL, WHETHER OR NOT NANOLEAF HAS BEEN ADVISED OF THE POSSIBILITY THEREOF.
Shipping Charges
The Nanoleaf Shop International Offers Competitive Shipping Rates To Over 130 Countries.
No Discount Code Or Coupon Is Necessary, Simply Add Items To Your Cart And Check Out. When Choosing Any Of The Available Express Shipping Options, Please Remember That These Service Times Are For Delivery; Add 1-2 Business Days For Processing At The Warehouse. On Orders To New Zealand, Competitive Weight-Based Rates Are Available.
Your Order Can Be Tracked By Logging In To Your Account Or Clicking The ‘Track Order’ Link In Your Shipment Notification Email.
Shipping Fees For Each Country That We Ship To Are Quoted In Realtime During Checkout, Including Our Best Guess On Any Duties Or Taxes Owing Upon Import. Please Note That Additional Duties Or Taxes Assessed By Your Country’s Customs Agency Are Your Responsibility To Pay And May Vary From Our Estimate.
Service Centre Address Is As Below
Tegas Automation (Service Centre)
17, Jalan PJU 8/3b,
Damansara Perdana,
47820 PJ, Malaysia
Ninebot Warranty Policy
LIMITED PRODUCT WARRANTY
Segway-Ninebot Warrants To The Original Purchaser That The Product Shall Be Free From Defects (‘Limited Product Warranty’). Segway-Ninebot And Its Authorized Resellers Are Not Responsible For Damage Arising From The Consumer’s Failure To Follow The Provided Instructions Relating To The Use Of The Product.
Limited Product Warranty Of 24 Months
Applies To All Segway-Ninebot D Series Purchased From Segway-Ninebot & Its Authorized Resellers (Segway-Ninebot Model D18W And Model D38U, Excluding Its Accessories).
Limited Product Warranty Of 12 Months
All Other Model Series (Segway-Ninebot F Series & G30P, [List To Be Appended], Excluding Its Accessories) Are Subject To A Limited Product Warranty Of 12 Months.
Limited Product Warranty Of 6 Months
Applies To All Segway-Ninebot Accessories Purchased From Segway-Ninebot & Its Authorized Resellers (Charger Unit, And Other Optional Add-On Accessories).
This Limited Product Warranty Commences On The Date Of Which The Original Purchaser Purchases The Product, With Valid Supporting Documents As Proof Of Purchase.
COVERAGE AND APPLICATION
If A Hardware Defect Is Found And Segway-Ninebot And Its Authorized Resellers Deem It Subject To A Valid Claim, And Said Segway-Ninebot Unit Is Within The Limited Product Warranty Period, We Will Either:
Repair The Product At No Charge For The Original Purchaser, Using New Or Refurbished Replacement Parts;
OR
Replace The Product With A New Or Refurbished Product.
Shipping And Handling Charges May Apply.
EXCLUSIONS AND LIMITATIONS
This Limited Product Warranty Does Not Apply To Any Damage Caused In The Following Circumstances:
Damage Caused By Nature Or Natural Disasters, For Example, Flooding, Corrosion And The Like.
Negligent, Reckless Or Incorrect Use Of The Product.
Commercial Use Of The Product.
Unauthorized Modifications To Any Part Of The Product, Including All Hardware & Software Components Of Said Product.
Damage Caused By Use With Non-Segway-Ninebot Products.
Damage Caused By Negligence, Accident, Abuse, Misuse, Flood, Fire, Earthquake Or Other External Causes.
Damage Caused By Operating The Product Outside The Permitted Or Intended Uses Described By The Manufacturer’s Instructions Provided By Segway-Ninebot Or With Improper Voltage Or Power Supply
Damage Caused By Servicing Of The Product (Including Upgrades And Expansions) Performed By Anyone Who Is Not Authorized By Segway-Ninebot To Perform Such Services
Damage Caused By Natural Wear And Tear (Parts Excluded From Limited Product Warranty Are Explicitly Stated Here As: Pneumatic Tires, Friction Elements In Brake Assembly, Rubber Standing Pads.
Doing Self-Check Before Send For Warranty?
Here Are The Most Frequent Error Code Seen In Segway-Ninebot Kicksccoter D Series. Refer To The Code For What It Mean And What To Check.
Dashboard And Control Board Communication Abnormal, Check Connected Cable
Part To Check
Dashboard, Control Board
Motor A Phase Current Abnormal
Check Control Board
Part To Check
Control Board
Motor B Phase Current Abnormal
Check Control Board
Part To Check
Control Board
Motor C Phase Current Abnormal
Check Control Board
Part To Check
Control Board
Throttle Hall Abnormal,
Check Electric Throttle
Dashboard And Connected Cable
Part To Check
Dashboard, Electric Throttle
Brake Hall Abnormal
Check Electric Brake
Dashboard And Connected Cable
Part To Check
Dashboard, Brake
Check The Cable
Between
Motor And Controller
Part To Check
Motor, Controller
Check The Cable
Between Battery And Controller,
Battery Is Faulty Or Not
Part To Check
Battery
The Battery
Is Not An Original One
From Segway-Ninebot
Part To Check
Battery
The Serial Number
Of The Battery
Has Not Been Modified
Part To Check
Battery
Check
Controller
Part To Check
Controller
Unit Has Default
Serial Number,
Change Control Board
Part To Check
Modify The Default Serial Number, Control Board
Battery Fault
Part To Check
Battery
Battery Temperature
Sensor Abnormal
Part To Check
Battery
Controller
Temperature Sensor
Is Abnormal
Part To Check
Controller
The Battery Is Overcharging
Part To Check
The Alarm Will Appear When The Battery Temperature Is Greater Than 50°C, And When The Battery Temperature Drops, The Alarm Will Disappear
HOW TO OBTAIN WARRANTY SERVICE
Segway-Ninebot May Require The Customer To Provide Documents That Constitute Or Support Proof Of Purchase. We May Check The Serial Number On Whether If The Product Is Authentic And Purchased Through An Authorized Reseller In Malaysia.
Consumers Requesting Warranty Claims Are Responsible For:
Providing Proof Of Purchase Via Invoice.
Immediately Cease Using The Product Upon Discovering A Defect Or Upon Making A Claim To The Relevant Authorised Reseller.
Returning The Device To The Retailer Or Online Reseller.
Adding Protection From Damage (Either Use The Original Box Or Other Adequate Packaging If Device Is Sent Via Third-Party Courier Logistics).
Out Of Warranty Repair Cost Estimates
There May Be A Time That The Product Has A Problem And Need To Be Fixed After The Warranty Period, And You May Wonder Where You Can Get The Part And Repair Service. Worry Not, You May Come Back To Segway-Ninebot For Repair Or Part Changing After The Warranty Period With Some Cost, Below Are The List Of Service And The Cost Estimates.
Item Description | Model | Estimated Price (RM) |
| D18W Battery Assembly | D18W | 699 |
| D18W Controller Board | D18W | 179 |
| D18W Wheel Hub Motor Assembly | D18W | 455 |
| D38U Battery Assembly | D38U | 999 |
| D38U Controller Board | D38U | 219 |
| D38U Wheel Hub Motor Assembly | D38U | 565 |
| Outer Tyre Accessory | D18W/D38U | 69 |
| Inner Tube | D18W/D38U | 39 |
| Accelerator Throttle Accessory | D18W/D38U | 55 |
Terms & Conditions:
1. Labor Costs May Apply For Out Of Warranty Service Requests
2. RM50 Service Charge For Service Claims Involving [Battery, Motor, Controller Board].
3. RM30 Service Charge For Service Claims Involving Wear & Tear Items [Tyres, Inner Tubes, Drum Brake Elements].
4. Estimated Repair Costs, Actual Costs May Vary.
5. Please Get Quotation Before Service Request.
6. Delivery Fees May Be Applicable For Returns.
Contact Us For Warranty Service
Service Center Address:
No 12 Jalan Kapar Kawasan 18 Klang 41400 Selangor
Tel: 012-2199999
nothing Warranty Policy
Please Visit To Get More Info.
Collection Points – Nothing Malaysia
oppo Warranty Policy
This Warranty Policy Applies Only To OPPO Products Sold In The Malaysia Region. In The Event That Performance Failure Occurs From Normal Use During The Warranty Period, OPPO Will Provide Maintenance Services Free Of Charge. For Avoidance Of Doubt, This Policy Shall Apply To New Phones Only And Not To Any Refurbished, Demo And/Or Second-Hand Phones.
| Object | Warranty Period |
|---|---|
| Phone (With Battery) | 12 MonthsOnly Parts Cost |
| In-Box Accessories: Headphones, USB Cable, Charger | 6 MonthsOnly Parts Cost |
| Car Charger | 12 MonthsOnly Parts Cost |
| Power Bank | 12 MonthsOnly Parts Cost |
| Bluetooth Earphones | 12 MonthsOnly Parts Cost |
| Smart Watches ( Include Band ) | 12 MonthsOnly Parts Cost |
| OPPO Pad | 12 MonthsOnly Parts Cost |
In Warranty Quality Commitment
1. All Replacement Parts And Accessories Are Brand New.
2. For OPPO Smartphones, Replacement Parts Can Enjoy The Original Remaining Warranty Period Or 3 Months From The Date Of The Replacement Warranty, Whichever Is Longer. For Replacement Parts Of Screen, Motherboard Can Enjoy The Original Remaining Warranty Period Or 6 Months From The Date Of The Replacement Warranty, Whichever Is Longer.
3. If Accessories Need To Be Replaced, They Will Be Exchanged And The Warranty Period For The Replacement Accessories Will Be Renewed.
In Warranty Instructions And Principles
1. A Valid Warranty Card And Invoice Are Required To Ensure The Basic Guarantee Of Your Rights, Please Be Sure To Keep Them Safe;
2. If You Lose The Invoice And Proof Of Purchase And Are Unable To Provide A Copy Of A Valid Invoice And Proof Of Purchase, We Will Compare The Date Exactly Three Months After The Manufacture Date Of The Product And The Date Of The E-Warranty Card And Select The More Beneficial Of The Two To Serve As The De-Facto Purchase Date;
3. Some Accessories (For Example: User Manual, Warranty Card, Protect Shell, Etc.) Are Not Covered By This Warranty;
4. Products Purchased Overseas Do Not Enjoy Warranty Services In Domestic Service Centers. If You Must Pay For Maintenance, Take Into Consideration Material Costs And Please Make An Appointment With The Customer Service Center Ahead Of Time;
5. Accessories (Leather Casing, Screen Protector And Protective Casing) Etc. Can Affect The Proper Functioning Of The Phone, If So You May Request The Accessories To Be Replaced Without Replacing The Phone;
6. All Replaced Parts Are Owned By OPPO.
Instruction For Out Of Warranty
This Warranty Does Not Cover Man-Made Damage Nor Any Of The Following Conditions, However, Paid Repair Services Are Available.
1. Beyond The Warranty Period
2. No Warranty Card And Valid Proof Of Purchase, However An Exception Can Be Granted If The Customer Can Prove That The Phone Is Within The Warranty Period;
3. Non-OPPO Official Warranty Commitments, Such As Verbal Commitments By Dealers;
4. The Phone Is Damaged Due To Improper Use (Such As Falling, Squeezing, Liquid Damage, Etc.);
5.Damage And Malfunction Due To Uncontrollable External Forces (Such As Floods, Fires, Earthquakes, Lightning Strikes And Traffic Accidents);
6. Failure To Use And Maintain The Product According To The Instructions That Lead To Damage Or Malfunction, Such As Use Under Extreme Temperatures, Use Of Non-OPPO Accessories, Etc.;
7. Product Natural Wear And Tear (For Example: Casing, Buttons, Display, Accessories, Etc.);
8. Disassembly, Self-Repair, Modification, Rooting And Other Human Behavior That Causes Damage.
9. OPPO Accessories Including Car Charger, Power Bank, And Bluetooth Earphone Can’t Enjoy Warranty Service If The Serial Number Is Untraceable.
10. Before The Device Is Sent For Maintenance, It Had Been Removed Demo By Service Centers.
Important Notice And Backup Reminder For Sending Phones In For Repair
1. When Sending A Phone In For Repair, Please Bring A Copy Of The Valid Proof Of Purchase And The Original Invoice (Purchase Voucher And Invoice Must Be Completed And Sealed By The Seller, And May Not Be Altered, Otherwise They Will Be Regarded As Invalid). Warranty Card IMEI Serial Number Stickers Must Not Be Torn, Or The Warranty Will Be Invalid.
2. Before Sending The Machine In For Repair, Please Backup And Then Delete All The Data (Such As Phone Numbers, Texts, Pictures, Etc.) That You Have Stored, So As To Avoid Any Loss Or Disclosure During Subsequent Repair. To Respect Your Privacy, OPPO Customer Service Center And Its Staff Will Not Be Responsible For Backing Up Or Restoring Data For You, And Will Not Be Responsible For Any Consequences Resulting From The Loss Or Disclosure Of Data.
Other Information
1. Under Circumstances Where The Phone Has Been Subjected To Damp Conditions, Liquid Damage, Or Unsupported Modification, Other Issues May Occur After The Phone Has Been Processed. If The Phone Is Able To Make Calls Before Repair But Unable To After Repair, This Is Considered To Be A Problem Caused By The Error Itself And Cannot Be Repaired. The Customer Service Center May Require You To Sign A Separate Repair Agreement Prior To Repair According Such Circumstances;
2. If The Service Policy Conflicts With National Laws And Regulations, All The Laws And Regulations Of The Country Shall Take Priority.
3. For A Request By You For Mobile Device Unlocking Service Due To Any Reason Whatsoever, Kindly Be Informed Of The Following:
(I)The Existing OPPO Software In The Device Will Be Erased In Totality And Be Reinstalled With A New OPPO Software According To The Device Model, Which Will Result In The Loss Of All Data And Information Therein.
(Ii)You Are To Provide Proof Of Purchase Of The Device Such As Identification Card, Warranty Card, Purchase Receipt And Any Other Required Documentations For Verification Purpose, Failing Which OPPO And/Or Authorised Service Provider Shall Reject Your Request For Unlocking Service.
In View Of The Above, You Expressly Agree That The Device Unlocking Service Provided By OPPO And/Or Authorised Service Provider Shall Be At Your Own Risk. To The Extent Permissible By Law, OPPO And/Or Authorised Service Provider Does Not Make Any Form Of Ostensive Or Implied Statement, Promise Or Guarantee That The Provision Of Device Unlocking Service Will Meet Your Requirements, Commit To The Timeliness And Safety Of The Service, Nor Against The Occurrence Of Any Errors Arising From The Provision Of Said Service.
We Also Offer International Warranty Service For Selected Models, Please Check Specific Link：Https://Support.Oppo.Com/My/Iws/
Petkit Warranty Policy
Philips Warranty Policy
Warranty Description
- We Offer 3 Years Of Free Warranty Since The Date Of Activation.
- During The Warranty Period, In The Case Of Normal Use In Accordance With The Manual, The Product Defects (Which Will Be Identified By Our Formal Employee) Will Be Repaired Free Of Charge.
- If The Product Is Found Defective Within The First 4 Weeks Of The Warranty Period (Which Will Be Identified By Our Formal Employee), You Can Request A Free Exchange Of The Same Model Or The Same
Type Of Product, Or You Can Ask For A Return. - Please Understand That Maintenance Will Not Be Free Under The Following Circumstances Within The Warranty Period:
- Man-Made Damages Caused By Improper Use (Such As Use Of Improper Parts, Improper Installation, Use Not In Accordance With The Manual, Wrong Use Or Damages Causes By Negligence,
Damages Caused In Transportation Or Other Accidents, Any Repair Or Refit Not Approved By Our Company, And Any Other Damages Caused By Force Majeure (Such As A Natural Disaster Or Abnormal
Voltage). - Product Aging And Wear Due To Normal Use Which Don’t Affect The Normal Use.
- Man-Made Scratches Or Damage On The Product Appearance, Wearing And Consumable Accessories Such As The Battery, Are Not Covered By Warranty.
- Man-Made Damages Caused By Improper Use (Such As Use Of Improper Parts, Improper Installation, Use Not In Accordance With The Manual, Wrong Use Or Damages Causes By Negligence,
Philips Hue Warranty Policy
This Product Is Specifically Designed And Developed For Domestic Use In Normal Conditions And Operation Only. The Lifetime Mentioned On The Packaging Is Based On An Average Of Up To 3 Operating Hours Per Day / 7 Days Per Week. If You Encounter Any Difficulties With The Use Of The Product, We Recommend That You First Consult The User Manual And The Information On Our Website. Subject To The Terms And Conditions Hereof, Signify As The Manufacturer Warrant That The Device’s Hardware Components Are Free From Defects In Materials And Workmanship For A Period Of Two (2) Years After The Date Of Purchase, Unless A Different Period Is Stated In Or On The Packaging Of The Product And Subject To Maintenance Of The Product In Accordance With The Care And Cleaning Instructions Laid Down In The User Manual. This Limited Warranty Only Applies To The Hardware Components Contained In The Original Packaging. This Limited Warranty Does Not Apply To Any Software, Even If Packaged Or Sold With The Hardware Components. We Do Not Warrant That Use Of This Device Will Be Uninterrupted Or Error-Free. Unless Statutory Provisions Of Applicable Law Regulate Otherwise, Our Obligations Under Warranty Will Be Limited, At Our Option, To Either Repair, To Provide A Replacement Product For The Defective Product Or To Offer An Appropriate Credit For The Purchase Price For The Defective Product.
(De)Mounting And/Or (De)Installation And Labour Costs Are Excluded From Warranty, As Well As Broken Glass, Batteries And Replaceable Bulbs. Our Remedies Under Warranty Will Not Extend Or Renew The Original Applicable Warranty Period. We Are Entitled, At Our Option, To Replace The Defective Product Covered By Warranty, With A Product That Has Minor Deviations In Design And/Or Specifications Which Do Not Affect The Functionality Of The Product. In Order To Be Entitled To Make A Valid Claim Under This Warranty, You Must Present To Us (Or Our Representative) On Request, An Adequate Receipt Of Your Purchase And The Defective Product For Analysis. To The Maximum Extent Permitted By Applicable Law,
This Policy Sets Out Our Entire Liability As The Manufacturer, In Connection With Defective Or NonConforming Products. We Will Not Be Liable To You For Other Losses Or Indirect Or Consequential
Damages (Including But Not Limited To Loss Of Data Or Loss Of Income), Nor Compensate You For Activities Such As Regular Maintenance, Saving Or Restoring Data. Your Statutory Rights Arising From Applicable Law Are Not Affected By This Voluntarily Provided Manufacturer’s Warranty.
This Warranty Is Subject To, And May Be Superseded By, Our End Of Support Policy To The Extent Signify Decides To Terminate Support For This Device In Accordance With Its End Of Support Policy, Available Here: Www.Philips-Hue.Com/Endofsupportpolicy To Obtain Service Within The Warranty Period, Please Contact Your Dealer Or The Philips Consumer Care Center. The Contact Details Can Be Found On: Www.Philips.Com/Lighting.
Alterations In Design And Technical Specifications Reserved.
Philips And The Philips Shield Emblem Are Registered Trademarks Of Koninklijke Philips N.V
PICO Warranty Policy
About PICO Malaysia Customer Service
PICO VR
Https://Www.Picoxr.Com/
Warranty Registration :
Https://Rainbow Distribution.Com/Warranty Registration/
Hotline MY : 011-17040071
Email : Support.My@Pico Xr.Com
Live Chat
Https://Www.Picoxr.Com/My/Support/Contact Us
Meta Portal Warranty Policy
Device: 1-Year Warranty
Screen: 6-Month Warranty
Power Adapter: 3-Month Warranty
We Offer The Following Warranty Coverage For The Mentioned Devices:
- Device: The Device Is Covered By A 1-Year Warranty From The Date Of Purchase. This Warranty Ensures That The Device Will Be Free From Defects In Materials And Workmanship During Normal Use. If Any Issues Arise Within The Warranty Period, We Will Repair Or Replace The Device At No Additional Cost.
- Screen: The Screen Comes With A 6-Month Warranty. This Warranty Covers Any Manufacturing Defects Or Malfunctions That May Occur During The First 6 Months Of Use. If Any Problems Arise With The Screen Within This Period, We Will Provide A Repair Or Replacement.
- Power Adapter: The Power Adapter Is Covered By A 3-Month Warranty. This Warranty Covers Any Manufacturing Defects Or Faults That May Occur Within The First 3 Months Of Use. If Any Issues Arise With The Power Adapter During This Period, We Will Offer A Repair Or Replacement.
Please Note That The Warranties Mentioned Above Cover Manufacturing Defects And Malfunctions Under Normal Use Conditions. The Warranty Does Not Cover Damages Caused By Accidents, Misuse, Or Unauthorized Repairs.
For Any Warranty Claims Or Assistance, Please Contact Our Customer Support Team, Providing Proof Of Purchase And A Detailed Description Of The Issue. Our Team Will Be Happy To Assist You And Ensure A Smooth Warranty Process.
We Strive To Provide Reliable Products And Stand Behind Their Quality With Our Warranty Coverage.
Samsung Warranty Policy
What Is Covered In Your Warranty
MOBILE DEVICE
Mobile Phones & Tablets
- Warranty Period1 Year
- Warranty ServiceCarry-In
- Product Warranty Excludes The Following
Buttons, Housing And Other External Attachments, Consumables Parts. Cracked LCD Except At The Point Of Purchase.
Carrier Related Issues (Eg SIM Card, Availability, Coverage, Service, Range, Etc.)Memory Card, Stylus Pen, Pouch
Product
Product Hardware And Original Samsung Battery - Samsung Care+
- Warranty Period3 Months
- Warranty ServiceCarry-In To Point-Of Purchase
- Product Warranty Excludes The FollowingWear And Tear Not Included. On/ Off Mode For Flip Wallet Not Functioning, Swiping Function Not Functioning. Advisable For Consumers To Check The Conditions Of The Product Before Leaving The Outlets.
- Product
Casing Without Function
– Normal Phone Casing
– Buds CasingCasing With Function
– Clear View Case
– LED View Case
– S View Case
– S View WalletAccessories For Casing
– Ring / Strap
- Warranty Period1 Year
- Warranty ServiceCarry-In
- Product Warranty Excludes The Following
Buttons, Housing And Other External Attachments, Consumables Parts. Cracked LCD Except At The Point Of Purchase.
Carrier Related Issues (Eg SIM Card, Availability, Coverage, Service, Range, Etc.)Memory Card, Stylus Pen, Pouch
- ProductWearable Watch,
Wearable Watch With SIM
Earbuds
Warranty Period6-12 Months
Warranty Service
Carry-In To Point-Of-Purchase
Product Warranty Excludes The Following
Buttons, Housing And Other External Attachments, Consumables Parts. Cracked LCD Except At The Point Of Purchase.
Carrier Related Issues (Eg SIM Card, Availability, Coverage, Service, Range, Etc.)Memory Card, Pouch
Product
6 Months Warranty
Battery Pack, Wall Travel Charger,
Car Charger, Power Cable, Vehicle Dock, HDMI, Universal Stand, USB Connector, Jack Adapter, Multi-Port Adapter, S Pen, Watch Strap, Book Cover Keyboard (Inbox), Headset (Inbox), Selfie Stick, Camera Filter Mount12 Months Warranty
Wireless Battery Pack, Wireless Charger, Charger Dock,
Headset (Out Of Box), Book Cover Keyboard (Out Of Box),
Galaxy SmartTag, Wireless Headphones, Bluetooth Mouse, Universal Gamepad
Home Appliance
- Warranty Period1 Year
- Warranty ServiceOn-Site
- Scope Of Warranty1 Year Unit Warranty
(Parts And Labor) - Product Warranty Excludes The Following
Plastic/Glass Attachments, Feed Valve Joint, Filters, Valves, Strainers, Piping, Etc.
In-Box Accessories Such As Filters, Flexible Hose, Extension Pipes, Etc And External Parts Such As Casting Control Knobs/Buttons, Cables
- Warranty Period
Semi-Auto, Spin Motor & Wash, Fully Auto, Top Load
– 12 Months Local Warranty24 Months Local Warranty
Only Applicable On Purchase From Samsung Brand Shop
- Warranty Period5-20 Years
- Warranty ServiceOn-Site
- Scope Of WarrantyMotor For Washing Machine Excludes Labour And Transportation Costs After The Expiry Of Manufacturer Warranty Period.
- Warranty Period5 Years For AC Motor
20 Years For Inverter Motor
(Exclude : WW70T3020WW/FQ & DF10A9500CG/FQ)
11 Years For AC Motor Which Applied Wobble Pulsator
- Warranty Period1 Year
- Warranty ServiceOn-Site
- Scope Of Warranty
1 Year Unit Warranty
(Parts And Labor)Gas Refill For 1 Year
Gas Refill For 2 Years : Only Applicable On Purchase From Samsung Brand Shop - Product Warranty Excludes The Following
Plastic/Glass Attachments, Bowels, Hose, Attachments Such As Feed Valve Joint, Glass Panel, Evaporator Pan, Ice Tray, Shelves, Filters Valves, Strainers, Piping, Etc.
In-Box Accessories Such As Filters, Flexible Hose, All Suction Nozzle, Extension Pipes, Etc And External Parts Such As Casting Control Knobs/Buttons, Cables
- Warranty Period24 Months Local Warranty : Only Applicable On Purchase From Samsung Brand Shop
- Warranty Period5-20 Years
- Warranty ServiceOn-Site
- Scope Of WarrantyCompressor Only (Excluded Labour, Transportation, Gas Refilled Or Additional Part)
- Warranty Period5 Years For
Non Inverter/AC Compressor
20 Years For
Inverter Compressor
(Excluded: RF48A4000B4/ME & RF48A4000M9/ME)
- Warranty Period1 Year
- Warranty ServiceOn-Site
- Product Warranty Excludes The Following
Plastic/Glass Attachments, Feed Valve Joint, Filters, Valves, Strainers, Piping, Etc.
In-Box Accessories Such As Filters, Flexible Hose, Extension Pipes, Etc And External Parts Such As Casting Control Knobs/Buttons, Cables
- Warranty Period1 Year
- Warranty Period20 Year
- Warranty ServiceOn-Site
- Warranty PeriodInverter Motor – 20 Years
- Warranty Period1 Year
- Warranty ServiceOn-Site
- Product Warranty Excludes The Following
Gas Refill, Chemical Cleaning, General Maintenance And Replacemnet Of Filter. Plastic/Glass Attahcments, Hose Attachements Such Air Filters Valves, Piping, Etc.
In-Box Accessories Such As Filters, Flexible Hose, Extension Pipes, Etc And External Parts Such As Casting Control Knobs/ Burrons, Cables
- Warranty Period2 Years Local Warranty
Only Applicable On Purchase From SDC & SBS
- Warranty Period5 – 10 Years
- Warranty ServiceOn-Site
- Scope Of WarrantyCompressor Only (Excluded Labour, Transportation, Gas Refilled Or Additional Part)
- Warranty Period
5 Years
Room Air Conditioner (RAC) Non-Inverter Type Compressor
Commercial Air Con (CAC) Non-Inverter Type Compressor
Commercial Air Con (CAC) Inverter Type Compressor
DVM System Air Con (SAC) Inverter Type Compressor10 Years
Room Air Conditioner (RAC) For All Other Inverter Type Compressor
- Warranty Period1 Year
- Warranty ServiceOn-Site
- Product Warranty Excludes The FollowingPlastic/Glass Attachments Such As Glass Panel, Glass Door, Glass Surface And Etc. In-Box Accessories And External Parts Such As Casting Control. Knobs/Buttons/Cables, Filters And Etc
- Warranty Period1 Year
- Warranty ServiceCarry-In
- Product Warranty Excludes The FollowingPlastic/Glass Attachments, Bowels, Turntable Plate, Hose, Attachments Such As Glass Panel, Crisper Tray, Shelves, Air Filters Valves, Etc. In-Box Accessories And External Parts Such As Casting Control Knobs/Buttons, Cables
- Warranty Period2 Years Local Warranty : Only Applicable On Purchase From SDC & SBS
- Warranty Period2 Years
- Warranty ServiceCarry-In
- Product Warranty Excludes The FollowingPlastic/Glass Attachments, Hose, Attachments Such As Piping, Etc. In-Box Accessories Such As Filters, Filter Bags, Flexible Hose, All Suction Nozzle, Extension Pipes, Etc And External Parts Such As Casting Control Knobs/ Buttons Cables
- Warranty Period
2 Years
BESPOKE Jet Battery
(Buy Before Jan 2023 Is 1 Year Warranty)Jet Bot’s Battery
(Buy Before Jan 2023 Is 1 Year Warranty)BESPOKE Jet Clean Station
Jet Bot’s Jet Clean Station
Jet Series Z Station1 Year For :
Jet Series Battery
Powerstick Battery
Clean Station (VCA-SAE90B/ME) & VCA-SAE90B/ME)10 Years For Digital Inverter Motor
(Buy Before Jan 2023 Is 2 Years Warranty)
BESPOKE Jet
Jet Series
Jet Bot
VR20K9350WK/ME6 Months For Robot Vacuum Accessories Pack – Include Charger
- Warranty Period1 Year
- Warranty ServiceCarry-In
- Product Warranty Excludes The FollowingChangeable Filters And External Parts. Cable Are Not Covered By This Warranty
- Warranty Period2 Years Local Warranty
Only Applicable On Purchase From SDC & SBS
- Warranty Period1 Year
- Warranty ServiceOn-Site
- Product Warranty Excludes The FollowingPlastic/ Glass Attachments, Feed Valve Joint, Filters, Valves, Strainers, Piping, Etc. In-Box Accessories Such As Filters, Flexible Hose, Extension Pipes, Etc And External Parts Such As Casting Control Knobs / Buttons, Cables.
AUDIO VISUAL
- Warranty Period2 Years
- Warranty ServiceCarry-In (Below 29″)
On-Site (32″ & Above) - Product Warranty Excludes The FollowingPlastic Panels, Plastic Parts & Dust Cover, Cabinets, Antennae And Cables, External Parts Such As Levers, Plugs, Sockets, Control Knobs Or Adapters.
- ProductCurved TV
QLED TV
LED TV
LCD TV
Plasma TV - Warranty Period6 Months Warranty For
In-Box Accessories Such As Adapters, Remote Control
- Warranty Period1 Year
- Warranty ServiceCarry-In
- Product Warranty Excludes The FollowingPlastic Panels, Plastic Parts & Dust Cover, Cabinets, Antennae And Cables, External Parts Such As Levers, Plugs, Sockets, Control Knobs Or Adapters.
- ProductHome Theatre
Audio Home System - Warranty Period6 Months Warranty For
In-Box Accessories Such As Adapters, Remote Control
- Warranty Period1 Year
- Warranty ServiceCarry-In
- Product Warranty Excludes The FollowingPlastic Panels, Plastic Parts & Dust Cover, Cabinets, Antennae And Cables, External Parts Such As Levers, Plugs, Sockets, Control Knobs Or Adapters.
- Warranty Period
6 Months Warranty For
In-Box Accessories Such As Adapters, Remote Control24 Months Local Warranty
Only Applicable On Purchase From Samsung Brand Shop
- Warranty Period1 Year
- Warranty ServiceCarry-In
- Product Warranty Excludes The FollowingPlastic Panels, Plastic Parts & Dust Cover, Cabinets, Antennae And Cables, External Parts Such As Levers, Plugs, Sockets, Control Knobs Or Adapters.
- Warranty Period
6 Months Warranty For
In-Box Accessories Such As Adapters, Remote Control24 Months Local Warranty
Only Applicable On Purchase From Samsung Brand Shop
- Warranty Period2 Years
- Warranty ServiceCarry-In
- Product Warranty Excludes The FollowingConsumable Item: Battery
- Warranty Period6 Months Warranty For
In-Box Accessories Such As Remote Control
- Warranty Period2 Years
- Warranty ServiceOn-Site
- Product Warranty Excludes The FollowingConsumable Item: Battery
- Warranty Period6 Months Warranty For
In-Box Accessories Such As Remote Control
IT & Business
- Warranty Period2-3 Years
- Warranty ServiceSend In Repair
- Warranty PeriodIL/IS Series : 2 Years
IF Series : 3 Years
IE Series : 3 Years
IC : 3 Years
The Wall : 3 Years
VMR : 2 Years
P Series : 2 Years
A Series : 2 Years
- Warranty Period3 Years
- Warranty ServiceCarry-In (31″ & Below)
On-Site (32″ & Above) - Product Warranty Excludes The FollowingCables, External Parts, Such As Parts, Sockets, Control Buttons, Stand Base, Plastic Front And Back Casing Or Plastic Folding Base
- Warranty PeriodRemote Control : 6 Month
Adapter : 1 Year
OLED Monitor
- Warranty Period3 Years
- Warranty ServiceCarry-In(On-Site Service Only Applicable For 30″ And Above)
- Product Warranty Excludes The FollowingCables, External Parts, Such As Parts, Sockets, Control Buttons, Stand Base. Plastic Front And Back Casing Or Plastic Folding Base
- Warranty PeriodRemote Control : 6 Month
Adapter : 1 Year
- Warranty Period2-3 Years
- Warranty ServiceCarry-In (31″ & Below)
On-Site (32″ & Above) - Product Warranty Excludes The FollowingCables, External Parts, Such As Parts, Sockets, Control Buttons, Stand Base, Plastic Front And Back Casing Or Plastic Folding Base
- Warranty Period
Remote Control : 6 Month
36 Months Warranty
* The Warranty Period Will Only Apply To Customer Who Purchased From 1st August 2018
- Warranty Period3-5 Years
- Warranty ServiceCarry-In To Point-Of Purchase
- Warranty Period
– Series Evo, Pro, SM, PM, Pro Plus – Limited 5 Years
– Series SSD850, T1, T3, T5, QVO – Limited 3 Years*This Warranty Will Only Apply To The Types Of Product Specified Above.
*The Warranty Period On Any Replacement Product Will Be The Remaining Portion Of The Warranty Period Given On Your Original Product.
- Warranty Period5 Years
- Warranty ServiceCarry-In To Point-Of Purchase
[ OTG DUO, OTG DUO PLUS, FIT, FIT PLUS, BAR & BAR PLUS] - Warranty PeriodUFD (USB Flash Drive)
– Limited 5 Years
*This Warranty Will Only Apply To The Types Of Product Specified Above.
*The Warranty Period On Any Replacement Product Will Be The Remaining Portion Of The Warranty Period Given On Your Original Product.
- Warranty Period2-10 Years
- Warranty ServiceCarry-In To Point-Of Purchase
- Warranty Period
2 Years
– Series Pro Endurance 32 GB
3 Years
– Series Pro Endurance 64 GB
5 Years
– Series Standard, Pro Endurance 128 GB
10 Years
– Series EVO, EVO +, EVO Plus, PRO And PRO Plus*This Warranty Will Only Apply To The Types Of Product Specified Above.
*The Warranty Period On Any Replacement Product Will Be The Remaining Portion Of The Warranty Period Given On Your Original Product.
Your SAMSUNG Warranty
SAMSUNG MALAYSIA ELECTRONICS (SME) SDN BHD (“SAMSUNG”) Warrants To The Original Purchaser (“You”) That SAMSUNG’s Products Are Free From Defects In Material And Workmanship Under Normal Use And Service For The Period Commencing Upon The Date Of Purchase And Continuing For The Warranty Period Specifies (“Warranty Period”).
This Warranty Is Not Valid Unless You Send The “Company’s Copy” Of This Warranty Card Duly Completed To SAMSUNG Malaysia Electronics (SME) Sdn Bhd Within 7 Days Of Purchase For Registration. Alternatively, You May Register Your Warranty Online At Http://Www.SAMSUNG.Com/My.
This Warranty Applies Only To SAMSUNG Products Purchased Through A SAMSUNG Authorised Reseller In Malaysia.
What Is NOT Covered By Your Warranty
This Warranty Covers The SAMSUNG Product Only. Unless Expressly Provided For, This Does Not Include Accessories Or Consumables Items Such As Batteries, Bulbs, Ink Cartridges Etc.
This Warranty Is Invalidated If The Defect Is Caused (Howsoever) By Wear And Tear, Accident, Misuse, Abuse, Neglect, Rough Handling Or Abuse. It Is Invalidated If Unauthorised Persons Carry Out Any Alterations Or Repairs.
Also, This Warranty Is Not Valid In The Following Cases:
If The Warranty Card Has Been Altered, Defaced Or Erased In Any Manner Whatsoever
You Do Not Provide Us With The Original Proof Of Purchase, Which Must Include The Following Information: Name And Address Of Seller, Date And Place Of Purchase, Product Model And Serial/IMEI Number
Product Purchased From Non-Authorised Dealers Or From Overseas (Unless Applicable International Warranty Applies)
Cosmetic Damage (Dent, Crack, Scratch & Etc.)
Spillage Of Food/Liquids
Operating With Incorrect Or Irregular Voltage Supply
Corrosion, Rusting Or Stains
Improper Testing, Operation, Demonstration, Maintenance, Installation, Adjustment Or Any Alteration Or Modification Of Any Kind
If Any Part Or Parts Of The Unit Are Replaced With A Part Or Parts Not Supplied Or Approved By Us
Repair Or Attempted Repair By Any Party Other Than A SAMSUNG Authorised Technician
Where The Product Serial Has Been Removed Or Made Illegible Or Has Been Tampered With
Use Of The Product In A Commercial Environment
Where Any Ancillary Equipment Or Software Not Furnished Or Approved By SAMSUNG Causes Problems Or Damage
Failure To Conduct User Servicing Or Cleaning Of The Product Or Part (Including Heads, Internal Cavities, User Accessible Filters)
Infestation By Insects Or Vermin
Incomplete Or Improper Installation
Use Of Which Is Not Designed
Use Of Faulty Or Leaking Batteries Or Batteries Not Manufactured By SAMSUNG
Damage Due To Improper Packing During Shipment To SAMSUNG
Disasters Such As Floods, Fires, Winds, Earthquakes Or Lightning
Damage Due To Foreign Material
Damage Due To Exposure To Moisture, Dampness Or Extreme Thermal Environment Conditions
Various Product Models Have Differing Specifications, Functions, Display, Appearance And Performance, And Is Not Regarded As A Defect In The Product.
Please Ensure That Data In Your Product Has Been Fully “Backed-Up” Before It Is Handed To SAMSUNG For Repair. Although SAMSUNG Will Take Reasonable Efforts To Return Your Product With All Your Software Programmes, Data Or Information Stored On Any Media Intact, However SAMSUNG Shall Not Liable If During The Repair Of The Product The Contents In The Product’s Data Storage Media Were Altered, Deleted, Or In Any Way Modified.
This Warranty Does Not Cover General Product Maintenance, Demonstration, Installation, Routine Servicing, Calibration And Customisation Of The Product.
Where Damage Is A Result From Any Failure To Follow Operating Or Maintenance Instructions Contained In Any Instruction Manual, Owner’s Manual And/Or User Guides Available In Connection With The Product.
Liquid Damage Isn’t Covered By Warranty
Dust And Water-Resistant (IP68 Rating) Does Not Mean That The Device Is Waterproof. Service For The Liquid Damage To The Device Isn’t Covered By The Samsung One Year Warranty Or Samsung Smart Care Protection Plan. If Liquid Damages To The Device Or Was Caused By Improper Closure Of The Back Cover Or The USB Cover Of The Device; Or Submission Of The Device In Water For 30 Minutes Or More; Or The Depth Of The Water At Which The Device Was Submerged Was Greater Than Or Equal To 1.5 Metres, The Service For The Liquid Damage Isn’t Covered By The Samsung One Year Warranty Or Samsung Smart Care Protection.
How To Obtain Warranty Service
During The Warranty Period, SAMSUNG’s Sole Responsibility Is To Repair Or Replace, At SAMSUNG’s Sole Option, Any Defective Component Part Or Product.
Please Refer To The User’s Guide To Ensure You Have Followed All The Correct Operation Procedures. In Particular, Kindly Refer To Any Troubleshooting Guide That May Have Been Supplied With The Product.
In The Event That You Should Require Service Assistance, Please Contact The SAMSUNG Customer Careline At 1800 88 9999. Alternatively You May Send The Product To SAMSUNG Authorised Service Centre. Please Have You Full SAMSUNG Model Number And Serial Number, IMEI Number (If Applicable), Date And Proof Of Purchase And A Brief Description Of The Fault/Query Ready When Contacting Our Service Team.
If The Product Is Outside The Warranty Period You Should Send The Product To A SAMSUNG Authorised Service Centre For A Chargeable Repair.
If The Product Is Covered By An Extended Warranty Provided By The Dealer, You Should Contact The Dealer From Whom This Extended Warranty Was Purchased. (Usually The Same Dealer From Which The Product Was Originally Purchased.)
You Shall Permit SAMSUNG To Conduct Diagnostic Tests On The Product To Determine The Cause Of Failure/Defect. SAMSUNG’s Determination Of Cause Of Fault/Defect Shall Be Final And Conclusive.
Repair Parts And Replacement Products Shall Be Furnished At SAMSUNG’s Discretion On An Exchange Basis, With A Product Of Comparable Value And Shall Be Either New Or Reconditioned. In The Event Of Exchange, SAMSUNG Will Not Refund The Difference Between The Value Of The Replacement And The Product. SAMSUNG Will Request For Payment Shall There Be Price Difference For Replacement Model Base On The Current Recommended Retail Price (RRP). All Replaced Parts And Products Shall Become SAMSUNG’s Property.
SAMSUNG May Refuse To Attend To Any Products Installed In Locations Which Are Inaccessible And/Or Hazardous To Its Service Agents. Labour Charges Are Payable By You For Relocation Of Product To Another Location.
Please Remove Any Options, Features, Parts, Accessories Or Attachments Prior To Sending The Product To SAMSUNG, Unless Such Options Are Required In The Course Of Repair. SAMSUNG Shall Not Be Responsible For Any Damage To Or Loss Of Such Options, Feature, Parts, Accessories Or Attachments.
You Shall Bear All Postage, Insurance Or Delivery Costs Incurred In Delivering The Product From You To SAMSUNG And/Or From SAMSUNG To You.
If SAMSUNG Determines That The Repair Required Is Not Covered Under The Warranty For Whatever Reason (Including In The Case Of Poor Performance/ Reception/ Output Quality Due Fault Of Signal Source Condition), You Will Be Duly Notified. If You Were To Authorise The Repair Not Covered Under The Warranty, You Must Pay For All Parts, Shipping, And Labour Charges For The Repair Or Return Of Such Product.
Limitation Of Liability
To The Maximum Extent Permitted By Law, And Except As Expressly Set Forth In The Warranty Contained Herein, SAMSUNG Makes No Warranty Or Representation And There Are No Conditions, Express Or Implied, Statutory Or Otherwise, Of Any Kind Whatsoever With Respect To The Product, Including But Not Limited To The Merchantability Of The Product Or Its Fitness For Any Particular Purpose Or Use, Design, Condition, Quality, Or Performance Of The Product, Or Workmanship Of The Product Or The Components Contained Therein. Nothing Contained In The User/Instruction Guide/Manual Shall Be Construed To Create An Express Warranty Of Any Kind Whatsoever With Respect To The Product.
SAMSUNG Shall Not Be Liable For Any Damages Of Any Kind Resulting From The Purchase, Use Or Misuse Of, Or Inability To Use The Product Or Arising Directly Or Indirectly From The Use Or Loss Of Use Of The Product Or From The Breach Of The Express Warranty, Including Incidental, Special, Consequential Or Similar Damages, Or Loss Of Anticipated Profits Or Benefits, Or For Damages Arising From Any Tort (Including Negligence) Or Fault Committed By SAMSUNG, Its Agents Or Employees, Or For Any Breach Of Contract Or For Any Claim Brought Against You By Any Other Party.
This Limited Warranty Shall Not Extend To Anyone Other Than The Original Purchaser Of This Product And States Your Exclusive Remedy. If Any Portion Of This Limited Warranty Is Held Illegal Or Unenforceable By Reason Of Any Law, Such Partial Illegality Or Unenforceability Shall Not Affect The Enforceability For The Remainder Of This Limited Warranty Which You Acknowledge Is And Will Always Be Construed To Be Limited By Its Terms Or As Limited As The Law Permits.
This Warranty Does Not Affect Your Statutory Rights As A Consumer In Any Way. The Warranty Is In Addition To (And Does Not Exclude Or Modify In Any Way) Any Non-Excludable Statutory Rights You May Have. Some Jurisdiction Do Not Allow The Exclusion Or Limitation Of Incidental Or Consequential Damages Or Exclusions Of Implies Or Deemed Conditions Or Warranties, So The Above Limitation Or Exclusions May Not Apply To You.
Mobile Phone & Tablets
The Dead Pixel Warranty Applies When Your Mobile Phone Display Contains Certain Dead Pixels As Per Below Table Within The Standard Warranty Period On Your Mobile Phone Display Which SAMSUNG Will Replace/Replenish Your Defective Mobile Phone Display.
Mobile Phones (Includes Tablets, E.G. Model Code With GT* Or SM-*)
A. General LCD – 1 Or Over 1
B. Super- AMOLED – 3 Or Over 3
C. WVGA Resolution LCD – 4 Or Over 4
D. General LCD – 1 Or Over 1
Products Purchased From Abroad
Product That Is Not Currently Sold In Your Country (Such Personal Carry-In Product Directly Purchased From Overseas) Can Be Sent To Samsung Authorised Service Centers For A Chargeable Repair, Subject To Terms And Conditions Stated Herein.
If It Is Repairable.
– Repair Cost Will Be Incurred And Repair Time Can Be Longer Than Usual.
· Detail Cost & Estimated Repair Time Can Be Confirmed At The Relevant Service Center
– It Requires Verification To Check If It Is Repairable Or Not.
· Samsung Has The Sole Discretion To Decide If An Overseas Product Is Repairable Or Not.
– The Product Must Be A Genuine Product Purchased From Overseas Authorized Dealer Of Samsung’s Affiliates.
Cases That Are Not Repairable.
· Product That Is Not Currently Sold In Your Country Is Not Repairable If Any Of The Following Applies :-
– If There Is Severe Difference, In Terms Of Product Specification And/Or Other Technical Aspects, Repair Is Not Available.
It Cannot Be Repaired If Service Environment Is Different : Such As Bandwidth, Voltage, Etc
– If The Product Involves Some Large Size Parts Cases(Such As TV Panels, Refrigerator Door, Etc.), Or Non-Availability Of Parts Such As End Of Production, Etc.)
– Such Other Conditions As Determined Solely By Samsung And/Or Its Authorized Service Centers
Shokz Warranty Policy
WHAT THIS WARRANTY COVERS
- Shokz Offers A Limited Warranty That All Shokz Products And Accessories Will Be Free From Defects And Workmanship, According To The Following Terms And Conditions:
- The Limited Warranty For Shokz Products Purchased In New Condition Extends For Twenty-Four (24) Months From Your Date Of Purchase. The Limited Warranty For Shokz Products Purchased In Refurbished Condition Extends For Twelve (12) Months From Your Date Of Purchase.
- A Valid Proof Of Purchase Is Required To Obtain This Limited Warranty.
- Upon Request From Shokz, The Consumer Must Provide Information To Reasonably Prove The Date Of Purchase.
- Shokz Will Make All Reasonable Efforts To Resolve Any Problems Before Determining, At Its Discretion, If The Product Is In Fact Defective.
- The Customer Will Bear The Cost Of Shipping The Product To The Local Designated Return Facility. Shokz Shall Bear The Cost Of Shipping The Product Back To The Customer After Completion Of Service Under The Limited Warranty.
- At Its Discretion, Shokz Will Determine If The Defect Requires The Item To Be Replaced.
- Repair Or Replacement Under These Warranty Terms Does Not Give The Right To Any Extension Or A Recommencement Of The Warranty Period.
WHAT THIS WARRANTY DOES NOT COVER
- Defects Or Damages Resulting From Use Of The Product In Other Than Its Normal And Customary Manner.
- Defects Or Damages From Abnormal Use, Abnormal Conditions, Improper Storage, Submersion In Liquid, Unauthorized Modifications, Unauthorized Connections, Unauthorized Repair, Misuse, Neglect, Abuse, Accident, Alteration, Improper Installation Or Other Acts Which Are Not The Fault Of Shokz, Including Damage Caused By Shipping.
- Alleged Product Defects Or Malfunction Of Which The Customer Service Department Of Shokz Was Not Notified By The Consumer During The Applicable Limited Warranty Period.
- This Limited Warranty Is In Lieu Of All Other Warranties, Express Or Implied Either In Fact Or By Operations Of Law, Statutory Or Otherwise, Including, But Not Limited To Any Implied Warranty Of Marketability Or Fitness For A Particular Use.
- Damage Resulting From The Use Of Non-Shokz Approved Accessories.
- All Plastic Surfaces And All Other Externally Exposed Parts That Are Scratched Or Damaged Due To Normal Customer Use.
- Products Used Or Obtained In A Rental Program.
STATE LAW RIGHTS
No Other Express Warranty Is Applicable To This Product. THE DURATION OF ANY IMPLIED WARRANTIES, INCLUDING THE IMPLIED WARRANTY OF MARKETABILITY OR MERCHANTABILITY OR FITNESS FOR A PARTICUALR PURPOSE, IS LIMITED TO THE DURATION OF EXPRESS WARRANTY HERIN. SHOKZ SHALL NOT BE LIABLE FOR THE LOSS OF THE USE OF THE PRODUCT, INCONVENIENCE, LOSS OR ANY OTHER DAMAGES, DIRECT OR CONSEQUENTIAL, ARISING OUT OF THE USE OF, OR INABILITY TO USE, THIS PRODUCT OR FOR ANY BREACH OF ANY EXPRESS OR IMPLIED WARRANTY, INCLUDING THE IMPLIED WARRANTY OF MARKETABILITY OR MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE APPLICABLE TO THIS PRODUCT.
Some Regions Do Not Allow The Exclusive Limitation Of Incidental Or Consequential Damages Or Limitations On How Long An Implied Warranty Lasts, So These Limitations Or Exclusions May Not Apply To You. This Warranty Gives You Specific Legal Rights And You May Also Have Other Rights Which Vary From Region To Region.
Smartmi Warranty Policy
Sony Warranty Policy
Registration Notice
- Please REGISTER Your Sony Product For Warranty Coverage, Otherwise Repair Services Will Be On A Chargeable Basis.
- Additional 3 Months Warranty Period Is Provided For Online Registration (Except BRAVIA, Projector, And PlayStation).
- Please Keep Your ORIGINAL PURCHASE RECEIPT And Present It For Verification When Required. Home Service Is Limited To Selected Categories Only.
- Below Are The Products That Is Not Required For Warranty Registration, Kindly Retain Your Original Purchase Receipt For Warranty Claim Purpose:
- Storage Devices, Batteries, Memory Cards, USB Flash Drive, External Hard Drives, Portable Chargers, Smartwatches, Camera Accessories, Headphones That Do Not Have A Serial Number On The Unit And Some Other Accessories.
- Bundled Product Or Accessories Will Follow The Main Unit Manufacturing Warranty Period.
- Visit Https://Web.Sony-Asia.Com/My/Sign-In/ To Register Your New Product Warranty.
Product Category (Consumer) | Standard Warranty Period | Terms and Conditions | |
|---|---|---|---|
Television | BRAVIA | 2 Years | |
Home Video | Blu Ray / DVD / HDD / USB Media Player Or Recorder | 1 Year (Extended 3 Months When Register Online) | |
Audio | Home Audio; Theater System; Portable Audio; Car Audio | 1 Year (Extended 3 Months When Register Online) | |
Audio | Headphone / Earphone | 1 Year Warranty For Purchase Made Effective 1st April 2015 (Extended 3 Months When Register Online For Product With Serial Number). *Unit Purchased Prior To 1st April 2015, Product Warranty Only Applicable For Model With Retail Price Of RM300.00 & Above And All XBA Series (Purchase Receipt Is Required For Warranty Claim Verification) | |
Digital Imaging | Cyber-Shot, Handycam, S-Frame, PrintStation | 1 Year (Extended 3 Months When Register Online) | |
Digital SLR/SLT/ NEX | Digital SLR Body & Lens Accessory | 1 Year (Extended 3 Months When Register Online) *Including Lenses Bundled In The Standard & Twin Lens Kit. Camera Body Serial Number Is Needed For Warranty Claims Verification | |
Computer, Tablet & Peripherals | VAIO & Tablet | 1 Year *(90 Days Warranty For Bundled Accessories Including Battery Pack & Power Adaptor) | |
Projector | Business Projector | 3 Years Manufacturing Defect 2 Years Prism Block 1 Year/ 2000 Hours Lamp | |
Projector | Business Projector (Laser Light Source) | 3 Years Manufacturing Defect 2 Years Prism Block 5 Year/ 10,000 Hours Lamp | |
Projector | Home Projector | 2 Years Comprehensive Warranty 1 Year/ 2000 Hours Lamp | |
Recording Media | Memory Stick SD Memory Card | 5 Years Or 10 Years (For High Speed Series) * Proof Of Purchase Needed For Warranty Claims Verification. | |
Accessory | USB Portable Power | 1 Year | Not Applicable |
Accessory | Battery Pack & Battery Charger Other Sales Accessories | No Warranty Coverage | Not Applicable |
PlayStation | Gaming Console | 1 Year Standard Warranty * Please Register At Http://Asia.Playstation.Com/My | |
Sony Mobile | Xperia | 1 Year (Extended 3 Months When Register Online) | |
Tineco Warranty Policy
REGISTER YOUR WARRANTY HERE
CONGRATULATIONS ON THE PURCHASE OF YOUR TINECO MERCHANDISE!
Please Take A Few Minutes Now To Register Your Purchase And Ensure We Have Your Purchase Details In The Unlikely Event Of A Warranty Claim.
Registering Your Warranty Protects Your Investment And Provides Us With Important Information That Allows Us To Improve Your Experience With Tineco Malaysia.
The 2-Year Limited Warranty
- Only Applies To Purchases Made From Official Tineco Stores In Malaysia.
- Is Subject To The Adherence Of The Requirements Outlined In This Instruction Manual, And Is Subject To Further Conditions Outlined Below.
What Is Covered
- Your Tineco Appliance Has A 2-Year Warranty Against Original Defects In Material And Workmanship, When Used For Private Household Purposes In Accordance With The Tineco Instruction Manual. Motorized Accessories And Battery Bought Separately Come With A 1-Year Limited Warranty.
- This Warranty Provides, At No Extra Cost To You, All Labour And Parts Necessary To Ensure Your Appliance Is In Proper Operating Condition During The Warranty Period.
- This Warranty Will Only Be Valid If The Appliance Is Used In The Country In Which It Was Sold.
- For Quality-Related Warranty Claims, Items Will Be Replaced With A Factory Refurbished Model Of Equal Value When Available, Otherwise A New Item Will Be Sent. Please Be Informed That All Dispute Requests Will Go Through Factory Or Supplier, And The Judgement Outcome Or Decision Is Final And Non-Appealable.
What Is Not Covered
Tineco Shall Not Be Liable For Costs, Damages Or Repairs Incurred As A Result Of:
- Appliances Purchased From An Unauthorized Dealer.
- Careless Operation Or Handling, Misuse, Abuse And/Or Lack Of Maintenance Or Use Not In Accordance With The Tineco Instruction Manual.
- Use Of The Appliance Other Than For Normal Domestic Purposes, E.G. For Commercial Or Rental Purposes.
- Use Of Parts Not In Accordance With The Tineco Instruction Manual.
- Use Of Part, Accessories Including Cleaning Solutions Other Than Produced By Genuine Tineco
- External Factors Unrelated To Product Quality And Use, Such As Weather, Modifications, Accidents, Electrical Outages, Power Surges Or Acts Of God.
- Repairs Or Alterations Carried Out By Unauthorized Parties Or Agents.
- Failing To Clear Blockage And Other Hazardous Material From The Appliance.
- Normal Wear And Tear, Including Normal Wearing Parts, Such As Dustbox, Belt, Wheels, Filter, HEPA, Brush Roller, Power Cord, Water Tank(S), Vacuum Tube, Body Cover, And Charging Dock (Or Where External Damage Or Abuse Is Diagnosed), Carpet Or Floor Damage Due To Use Not In Accordance With Manufacturer’s Instructions Or Failure To Turn The Brush Roller Off When Necessary.
- Reduction In Battery Discharge Time Due To Battery Age Or Use.
- At Point Of Assessment, Should An Item Be Deemed As Defective Due To Misuse Or Wear And Tear Instead Of Manufacturing, The Cost Of Material Components And Replacement Parts, With All Labour Charges And Transportation Costs (If Any) To Be Covered By The Customer.
- The Cost Of Material Components And Replacement Parts, With All Labour Charges And Transportation Costs (If Any) To Be Covered By The Customer Should There Be Manufacturing Defects Detected After Warranty Period.
Warranty Limitation
- Any Implied Warranties Relating To Your Appliance Including But Not Limited To Warranty Of Merchant Ability Or Warranty Of Fitness For A Particular Purpose, Are Limited To The Duration Of This Warranty.
- Warranty Coverage Applies To The Original Owner And To The Original Battery Only And Is Not Transferable.
- This Limited Warranty Gives You Specific Legal Rights. You May Also Have Other Rights Which Vary By Region.
- Manufacturer’s Warranties May Not Apply In All Cases, Depending On Factors Such As Use Of The Product, Where The Product Was Purchased, Or Who You Purchased The Product From. Please Review The Warranty Carefully, And Contact The Manufacturer If You Have Any Questions.
- All Transportation Costs (If Any) To Be Covered By The Customer.
Warranty Service
- Register: In Order To Validate The Warranty, You Are Required To Register Your Appliance On The Tineco Official Website (Www.Tineco.Com.My/Ewarranty) And Enjoy Exclusive Benefits. To Register, Please Enter The Last 10 Or 11 Digits Of The Serial Number (Found On The Base Of The Main Body). Failure To Register Your Product Within 14 Days Will Diminish Your Warranty Rights.
- How To Claim: Please Retain Your Proof Of Purchase. To Make A Claim Under Our Limited Warranty, Please Return The Complete Unit, (All Transportation Prepaid By You) To The Local Official Tineco Customer Service Centre. You Need To Provide Your Serial Number And The Original Purchase Receipt With The Purchase Date And Order Number On It.
- All Work Will Be Carried Out By Local Official Tineco Or An Authorized Agent.
- Any Replaced Defective Parts Will Become The Property Of Tineco.
- Service Under This Warranty Will Not Extend The Period Of This Warranty.
All Warranty And Service Related Matters Are Strictly Based On Appointment Basis.
You Can Book An Appointment At 012-7114600 (Whatsapp Only)
The Service Centre Is Located At :
No. 18, Jalan Ekoperniagaan 1/22,
Taman Ekoperniagaan,
Bandar Dato Onn,
81100 Johor Bahru, Johor,
Malaysia.
C-1-40, 10 Boulevard Commercial Centre,
Jalan Cempaka,
Kampung Sungai Kayu Ara,
47400, Petaling Jaya, Selangor,
Malaysia.
Vago Warranty Policy
VAGO HAS 1 YEAR LIMITED WARRANTY (NO INCLUDING Bags Screw Pin Broken)
WHAT IS NOT COVERED BY THIS WARRANTY?
This Warranty Does Not Apply:
(A) To Consumable Parts, Such As Protective Coatings That Are Designed To Diminish Over Time, Unless Failure Has Occurred Due To A Defect In Materials Or Workmanship;
(B) To Cosmetic Damage, Including But Not Limited To Scratches, Dents And Broken Plastic On Ports Unless Failure Has Occurred Due To A Defect In Materials Or Workmanship;
(C) To Damage Caused By Use With A Third Party Component Or Product That Does Not Meet The VAGO Product’s Specifications (VAGO Product Specifications Are Available At Www.Creationcell-Vago.Com Under The Technical Specifications For Each Product And Also Available In Stores);
(D) To Damage Caused By Accident, Abuse, Misuse, Fire, Liquid Contact, Earthquake Or Other External Cause;
(E) To Damage Caused By Operating The VAGO Product Outside VAGO’s Published Guidelines;
(F) To Damage Caused By Service (Including Upgrades And Expansions) Performed By Anyone Who Is Not A Representative Of VAGO Or VAGO Authorized Service Providers
(G) To An VAGO Product That Has Been Modified To Alter Functionality Or Capability Without The Written Permission Of VAGO;
(H) To Defects Caused By Normal Wear And Tear Or Otherwise Due To The Normal Aging Of The VAGO Product;
(J)Cannot Prove In Any Way That You Are The Authorized User Of The Product (Eg. By Presenting Proof Of Purchase).
Service Center Address:
No.55-1-2,Jalan Tasik Utama 4,Medan Niaga Tasik Damai,Sungai Besi,57100 Kuala Lumpur.
Tel : 03-90546199
Wiz Warranty Policy
PRODUCTS WARRANTY
It Is Hereby Guaranteed To The Original Consumer Purchaser Of This WiZ Product That, For A Period Of Two (2) Years From Date Of Purchase, Based On Up To 3 Hours Average Working Time Per Day, When Used As Directed, This Product Will Be Free From Defects In Materials Or Workmanship. This Warranty Shall Not Apply, Without Limitations To Defects Or Error Caused By Improper Use, Fitness For A Particular Purpose, Signals Interference, Electrical Power Or Battery Problems, Normal Wear And Tear, Modification Of The Product Or Its Components, Negligence And All Other Causes.
Home Automation Devices Have The Risk Of Failure To Operate, Incorrect Operation, Or Electrical Or Mechanical Tampering And Should Be Viewed As A Convenience, But Not As A Sole Method For Controlling Your Home. At Its Discretion, WiZ’s Exclusive Obligation Under This Warranty Is Expressly Limited To The Refund Of The Purchase Price Or The Repair Or The Supply, Without Charge, Of A Replacement For Any Product Which Is Found To Be Defective Within Such Warranty Period And Which Is Returned With The Purchase Receipt Not Later Than Thirty (30) Days After The Manifestation Of A Problem. WiZ’S LIABILITY, RESULTING FROM OR ARISING OUT OF ANY CAUSE OR NATURE WHATSOEVER, IS EXPRESSLY EXCLUDING ANY DAMAGES FOR LOSS OF PROFITS, REVENUE AND FOR ANY INCIDENTAL, INDIRECT, PUNITIVE, SPECIAL OR CONSEQUENTIAL DAMAGES, OTHER THAN DAMAGES FOR PERSONAL INJURIES. Some Territories, Regions Or States Do Not Allow Limitations On How Long An Implied Warranty Lasts Or The Exclusion Or Limitation Of Incidental Or Consequential Damages So The Above Exclusion Or Limitations May Not Apply To Your Situation. This Warranty Gives You Specific Legal Rights And You May Also Have Other Rights Which Vary From Country To Country Or Per State Or Region.
LIMITED WARRANTY
Email: [email protected]
Www.Wizconnected.Com
© 2022 WiZconnected Co., Ltd
XGIMI Warranty Policy
Registration Is Mandatory, Which Can Be Done At Https://Ew.Swap-Asia.Com/
LIMITED WARRANTY
WARRANTY CLAIM FOR QUALITY ISSUE WITHIN WARRANTY PERIOD
- For Portable And Home Projectors, XGIMI Warrants The XGIMI-Branded Hardware Product Purchased On The Official XGIMI Website, Contained In The Original Packaging, Against Material And Quality Defects When Used Normally For A Period Of ONE (1) YEAR (Or Other Period Required By Local Law) From The Original Date Of The End-User Purchase.
- For Laser Projector, XGIMI Warrants The XGIMI-Branded Hardware Product Purchased On The Official XGIMI Website, Contained In The Original Packaging, Against Material And Quality Defects When Used Normally For A Period Of TWO (2) YEARS (Or Other Period Required By Local Law) From The Original Date Of The End-User Purchase.
- For Quality-Related Warranty Claims, Items Will Be Replaced With A Factory Refurbished Unit Of Equal Value.
- Warranties On All Replacements Follow The Same Warranty Time Frame Of The Original Defective Item.
- Please Contact Us With The Following Information For Verification.
Please Also Note That Proof Of Purchase And Issue May Be Required In Different Forms, Such As Videos Or Pictures, To Identify The Product And Problem Described.
- 12-Digit Serial Number (You Can Find It On The Bottom Of The Unit).
- Invoice Or Receipt, Including Purchasing Platform And Date.
- Detailed Description Of The Issue.
If The Product Is Not Returned Within 30 Days After The Start Of The Warranty Claim, The Warranty Application Is Invalid. If The Warranty Service Needs To Be Continued, The Warranty Application Must Be Renewed. If The Warranty Period Has Expired During The Reapplication Process, Services Will Be Handled According To The Out-Of-Warranty Policy. During The Warranty Period, The Seller Shall Bear The Round-Trip Shipping Costs Incurred By Replacement/Repair For Non-Human-Caused Quality Issues. The Seller Shall Also Be Liable For Any Damage To The Product Sent Or Returned With A Prepaid Shipping Label. The Seller Shall Not Be Liable For Any Damage To The Product When Returned By The Buyer.
Buyer In The Following Situation Will Cover Shipping Costs:
- Warranty Claims On Items Taken Outside The Original Country Of Purchase.
NOT COVERED UNDER XGIMI WARRANTY:
- Items Purchased From Unauthorized Sellers/Official Channels.
- Unauthorized Repair Or Disassembling.
- Products With Expired Warranties.
- Products Without Sufficient Proof Of Purchase.
- Product Damage Caused By Misuse, Including But Not Limited To: Abuse, Negligence, Accidents, Liquid Or Food Spills, Falls, Using/Storing Product In Extreme Temperatures, Burning Of The Printed Circuit Board, Or Other Product Defects Caused By Human Actions.
- Damage Caused By Reliability Or Compatibility Issues When Using Unauthorized Third-Party Parts.
- Product Failures Caused By Any Software Programs, Whether Provided With The Product Or Installed Subsequently.
- Products Or Parts With An Altered Identification Label Or From Which The Identification Label Has Been Removed.
- Product Damage Due To Fire, Floods, Lightning, Or Other Forms Of Force Majeure.
- Lost Or Stolen Products.
EXTENDED WARRANTY
XGIMI Technology Co. (“XGIMI”) Is The Manufacturer And Through Its Local Distributor, Swap Logistics Distribution Sdn. Bhd (“SWAP”), Warrants To You That The XGIMI’s Selected Products Purchased From An Authorized Dealer I.E. XGIMI Halo+ And XGIMI Horizon Only (“Products”) (Including Components Provided In/With The Products) Will Be Free From Defects In Workmanship And Materials For An Extended Period Of ONE Year From The End Of The Limited Warranty Period (The “Extended Warranty Period”). This Extended Warranty Period Is Only Applicable If The Purchaser Has Registered For The Extended Warranty Period With SWAP. The Extended Warranty Coverage Is Capped To The Retail Price Listed In The Sales Invoice And Shall Be In Accordance With The Terms And Conditions Of The Manufacturer’s Warranty Of The Equipment Including Any Exclusion Therein Provided. During The Extended Warranty Period, The Products (Including Components), Will Be Repaired Or Replaced At SWAP’s Option, For Either Parts Or Labor OR At SWAP’s Sole Option, The Price Of The Products May Be Refunded, Subject To Depreciation Based On Your Purchase Price For The Products Pro-Rated Over The Remaining Balance Of The Extended Warranty Period. Any Warranty Service Or Replacement Of Parts Will Not Extend The Extended Warranty Period.
The Extended Warranty Does Not Cover Defects Which Are A Result Of: (1) Damage Caused By Accident, Unreasonable Use Or Neglect (Including The Lack Of Reasonable And Necessary Maintenance); (2) Damage During Shipment (Claims Must Be Presented To The Carrier); (3) Damage To, Or Deterioration Of, Any Accessory Or Decorative Surface; (4) Damage Resulting From Failure To Follow Instructions Contained In Your Owner’s Manual; (5) Damage Resulting From The Performance Of Repairs By Someone Other Than An Authorized XGIMI Service Center; (6) Deterioration Of Components Parts, The Nature Of Which Is To Become Worn Or Depleted With Use, Such As Batteries And Headphone Ear Pads.
Furthermore, This Extended Warranty Covers Only Actual Defects Within The Products Itself, And Does Not Cover The Cost Of Installation Or Removal From A Fixed Installation, Setup Or Adjustments, Claims Based On Misrepresentation By The Authorized Dealer, Performance Variations Resulting From Installation-Related Circumstances Such As Source Quality Or AC Power Or Products Modifications, Any Unit On Which The Serial Number Has Been Effaced, Modified Or Removed, Or Units Used For Other Than Home Use. This Extended Warranty Is Valid Only For Selected XGIMI Products Purchased From An Authorized Dealer. The Extended Warranty Coverage For Repairs Includes The Cost Of Labour And Parts. Parts Repair/Replaced By Swap Will Be Supported With Up To 90 Days Warranty.
In An Event That The Equipment Is Deemed Beyond Economic Repair (Such Decision To Be Final), We Will Compensate You With Either:
- An Equivalent Replacement Model Where The Value Will Not Exceed The Original Purchase Price Or The Claim Balance (Whichever Is Lower) Of The Equipment OR
- A Refurbished Model And The Replaced Equipment Or Parts Becomes Our Property. Upon Acceptance Of Replacement, The Extended Warranty Shall Be Deemed Expired Or Lapsed And Will Cease To Have Effect.
EXTENDED WARRANTY COVERAGE VALUE
The Accumulated Repair Value Of The Purchased Products (“Accumulated Repair Value”) Undertaken By Us Under The Extended Warranty Shall Not Exceed The Value Of Retail Price Paid By You While It Is Still In Force. Upon Reaching The Full Accumulated Repair Value, The Coverage Will Cease, And The Extended Warranty Will Expire Or Lapse. Repair Value Refers To The Cost Of The Labor And Parts Of The Repair Carried Out. Any Cost Of Repair Which Exceeds The Accumulated Repair Value Shall Be Borne By You.
Except To The Extent Expressly Prohibited In Your Jurisdiction By Applicable Law, All Implied Warranties, Including Fitness For A Particular Purpose And Merchantability Are Hereby Excluded And In No Event Shall XGIMI And/Or SWAP Be Liable For Any Indirect, Direct, Incidental, Special Or Consequential Loss Or Damages Whatsoever (Including, Without Limitation, Other Pecuniary Loss) Arising Out Of The Use Of Or Inability To Use The Products, Even If XGIMI And/Or SWAP Have Been Advised Of The Possibility Of Such Damages. To Any Extent That XGIMI Cannot Lawfully Disclaim Implied Warranties Under This Extended Warranty, All Such Implied Warranties Are Limited In Duration To The Duration Of This Warranty. Some Jurisdictions Do Not Allow The Exclusion Or Limitation Of Incidental Or Consequential Damages Or Exclusions Or Limitations On The Duration Of Implied Warranties Or Conditions, So The Above Limitations Or Exclusions May Not Apply To You. This Warranty Gives You Specific Legal Rights, And You May Also Have Other Rights That Vary By Jurisdiction.
HOW TO OBTAIN EXTENDED WARRANTY SERVICE
Contact SWAP Customer Support Using The Contact Information On The Relevant Country Specific Support Website For Your Products To Request For Extended Warranty Service. To Validate Your Right To This Extended Warranty, You Must Be First Registered With Swap For The Extended Warranty Period When The Products Are Purchased And Provide The Original Sales Invoice Or Other Proof Of Ownership And Date Of Purchase. Do Not Return Your Products Without Prior Authorization From SWAP. Extended Warranty Repair Of The XGIMI Products Must Be Carried Out By SWAP’s Authorized Service Center. Unauthorized Warranty Repair Will Void The Extended Warranty And Is Performed At Your Sole Risk.
You Are Also Welcome To Go To SWAP’s Website For Details Of This Extended Warranty.
WHO PAYS FOR WHAT
This Extended Warranty Covers All Expenses For Labor And Materials Required For The Repair OR Replacement Of The Products That Are Found To Be Defective, And A Reasonable Return Shipping Charge Within The Country Of Repair. Please Be Sure To Save The Original Shipping Carton(S), Because A Charge Will Be Made For Additional Cartons/Packaging,
You Will Be Charged For The Cost Of Examining A Unit That Is Not In Need Of Repair (Including Resulting Shipping Costs), Or For Necessary Repairs Not Covered By This Extended Warranty.
We Sincerely Thank You For Your Expression Of Confidence In XGIMI. We Wish You Many Years Of Viewing Pleasure.
What Is Covered In The Extended Warranty?
Same Product Defect Coverage As The First Year Manufacturer’s Warranty. Kindly Refer To The T&Cs For More Details.
What Is The Period Of The Extended Warranty?
The First 12 Months Will Be Covered By The Manufacturer’s Warranty, And The Extended Warranty Will Be From Month-13 Until Month-24.
- What Are The Device Models Currently Being Covered Under This Program?
Please Check For The Extended Warranty Sticker Located On Your Device Box/Packaging To Know If The Device Is In Extended Warranty Program. - How Many Times Can A Customer Claim For Extended Warranty?
There’s No Limit As Per Within The Valid Period, Subjected To The Terms And Conditions (‘Extended Warranty Coverage Value’).
- What Information Is Needed For The Verification Of The Extended Warranty During A Claim?
You Must Be Registered On Our Registration Website(Https://Ew.Swap-Asia.Com/).
Please Have A Copy Of The Receipt Or Other Proof Of Ownership, Date Of Purchase And Serial Number Of The Unit.
- I Cannot Access The Registration Website To Register/The Website Is Not Functioning ?
Kindly Reach Out To Our Call Centre Agents At +603-79402977 For Assistance And Advice.
- How Do I Ensure That All My Details Are Successfully Submitted Upon Registering?
The Registration Website Will Send A Confirmation Email After You Have Completed The Registration Process.
Please Check Your Spam/Junk Mailbox For The Email From [email protected]just In Case Your Mail Account Accidentally Rejects It.
- I Lost A Copy Of My Receipt, What Should I Do?
Kindly Obtain A Copy From Your Retailer. If There’s No Longer A Hardcopy Of Your Receipt, A Snapshot Of The Retailer’s Copy Of Receipt Will Suffice.
- What Is The Call Centre Operating Hours?
Monday To Fridays; 9.30 Am To 6.30 Pm
- How Do I Send My Device In During The Extended Warranty Claim?
Walk-In To Swap HQ At Address Below:
L2-3, LEVEL 2, WISMA KEMAJUAN,
2, JALAN 19/1, SEKSYEN 19,
46300 PETALING JAYA,
SELANGOR, MALAYSIA
Ask Your Retailer For Assistance With The Claim.
Courier To Us At The Same Address Above
* Please Do Not Return Your Device Without Prior Authorization From Swap
- Who Pays For The Courier Services Of The Device To Swap And From Swap?
Sending The Device Using Courier Services To Swap Is At Customer’s Expense. The Repaired / Replaced Device From Swap Back To The Customer Will Be Borne By Swap.
- How Will I Know The Status Of The Claim？
You Can Contact Us At 03-7940 2977 And The Call Centre Agents Will Check The Status For You.
- How Long Will The Claims Process Take?
Depending On The Extend Of The Defect And Availability Of Parts, The Call Centre Agents Will Review Your Case And Provide The Best Estimated Turnaround Time.
- Is The Extended Warranty Transferable To Other Device Of The Same Brand?
No, Each Extended Warranty Is Solely For One(1) Specific Device.
- When Can I Register For The Extended Warranty?
Please Register On The Registration Website Within 1 Month From Your Date Of Purchase.
yeedi Warranty Policy
The 1-Year Limited Warranty
- Only Applies To Purchases Made From Official Yeedi Stores In
- Is Subject To The Adherence Of The Requirements Outlined In This Instruction Manual, And Is Subject To Further Conditions Outlined
What Is Covered
- Your Yeedi Appliance Has A 1-Year Warranty Against Original Defects In Material And Workmanship, When Used For Private Household Purposes In Accordance With The Yeedi Instruction Manual. Motorized Accessories And Battery Bought Separately Come With A 6-Months Limited
- This Warranty Provides, At No Extra Cost To You, All Labour And Parts Necessary To Ensure Your Appliance Is In Proper Operating Condition During The Warranty
- This Warranty Will Only Be Valid If The Appliance Is Used In The Country In Which It Was
- For Quality-Related Warranty Claims, Items Will Be Replaced With A Factory Refurbished Model Of Equal Value When Available, Otherwise A New Item Will Be Sent. Please Be Informed That All Dispute Requests Will Go Through Factory Or Supplier, And The Judgement Outcome Or Decision Is Final And Non- Appealable.
What Is Not Covered
- The Consumable Parts, Such As Such As Side Brush, Battery, Dustbox, Belt, Wheels, Filter, HEPA, Brush Roller, Power Cord, Water Tank(S), Robot Vacuum Body Cover, And Charging Dock (Or Where External Damage Or Abuse Is Diagnosed), Carpet Or Floor Damage Due To Use Not In Accordance With Manufacturer’s Instructions, Unless Failure Has Occurred Due To A Defect In Materials Or Workmanship.
- The Cosmetic Damage, Including But Not Limited To Scratches, Dents And Broken Plastic On Ports Unless Failure Has Occurred Due To A Defect In Materials Or
- The Damage Caused By Use With A Third Party Component Or Product Incompatible With Yeedi Product’s
- The Damage Caused By Accident, Abuse, Misuse, Fire, Liquid Contact, Earthquake Or Other External Causes Or
- The Damage Caused By Operating The Yeedi Product Against Yeedi Published Guidelines Or The Intended Purpose Of The Yeedi
- The Damage Caused By Service Performed By Any Third Party Who Is Not An Yeedi Certified Or Authorized Service
- The Damage Or Defect Caused By Any Modification Or Alteration To An Yeedi Product By Any Third Party Without The Written Consent Of
- The Normal Wear And Tear Or The Normal Aging Of The Yeedi
- The Product Whose Serial Number Has Been Removed Or Defaced And Which Yeedi Cannot Identify As Its Product; Or The Yeedi Product Which Has Been Proved To Be Stolen By Competent Public Authorities And Whose Possessor Fails To Present Concrete And Enough Evidence Of The Proprietorship Of The Product.
- Use Of Parts Not In Accordance With The Yeedi Instruction
- Use Of Part, Accessories Including Cleaning Solutions Other Than Produced By Genuine
- Failing To Clear Blockage And Other Hazardous Material From The
- At Point Of Assessment, Should An Item Be Deemed As Defective Due To Misuse Or Wear And Tear Instead Of Manufacturing, The Cost Of Material Components And Replacement Parts, With All Labour Charges And Transportation Costs (If Any) To Be Covered By The
- The Cost Of Material Components And Replacement Parts, With All Labour Charges And Transportation Costs (If Any) To Be Covered By The Customer Should There Be Manufacturing Defects Detected After Warranty
Warranty Limitation
- Any Implied Warranties Relating To Your Appliance Including But Not Limited To Warranty Of Merchant Ability Or Warranty Of Fitness For A Particular Purpose, Are Limited To The Duration Of This
- Warranty Coverage Applies To The Original Owner And To The Original Battery Only And Is Not
- This Limited Warranty Gives You Specific Legal Rights. You May Also Have Other Rights Which Vary By
- Manufacturer’s Warranties May Not Apply In All Cases, Depending On Factors Such As Use Of The Product, Where The Product Was Purchased, Or Who You Purchased The Product From. Please Review The Warranty Carefully, And Contact The Manufacturer If You Have Any
- All Transportation Costs (If Any) To Be Covered By The
Warranty Service
- Register: In Order To Validate The Warranty, You Are Required To Register Your Appliance On The Yeedi Warranty Registration Form And Enjoy Exclusive Benefits. To Register, Please Enter The 20 Digits Of The Serial Number (Found On The Inner Part Of The Main Body). Failure To Register Your Product Within 14 Days Will Diminish Your Warranty
- How To Claim: Please Retain Your Proof Of Purchase. To Make A Claim Under Our Limited Warranty, Please Return The Complete Unit, (All Transportation Prepaid By You) To The Local Official Yeedi Customer Service Centre. You Need To Provide Your Serial Number And The Original Purchase Receipt With The Purchase Date And Order Number On
- All Work Will Be Carried Out By Local Official Yeedi Or An Authorized
- Any Replaced Defective Parts Will Become The Property Of
- Service Under This Warranty Will Not Extend The Period Of This
- If You Have A Question About Our Product Warranty, Please Contact Your Local Store
All Warranty And Service Related Matters Are Strictly Based On Appointment Basis.
You Can Book An Appointment At 012-7114600 (Whatsapp Only)
The Service Centre Is Located At :
No. 18, Jalan Ekoperniagaan 1/22,
Taman Ekoperniagaan,
Bandar Dato Onn,
81100 Johor Bahru, Johor,
Malaysia.
C-1-40, 10 Boulevard Commercial Centre,
Jalan Cempaka,
Kampung Sungai Kayu Ara,
47400, Petaling Jaya, Selangor,
Malaysia.
Yeelight Warranty Policy
- All Yeelight Products Distributed By Yeelight Malaysia Come With A One-Year After-Sales Service And Warranty Protection. The After-Sales Service And Warranty Starts From The Day The Customer Purchases The Product.
- To Enjoy The Full After-Sales Service And Support, Customers Are Advised To Immediately Register Their Product At The Point Of Purchase Or At The Point Of Receiving The Product (For Purchases Made Via Online Channels) By Logging Onto Yeelight.My.
- The After-Sales Service And Warranty Protection Is Only Valid In Malaysia And Is Provided By Yeelight Malaysia Or Its Authorized Service Centres.
- All Yeelight Products Are Also Covered By A 7-Day Dead-On-Arrival (DOA) Protection From The Date Of Purchase. A DOA Product Is Defined When The Main Components Of The Product (Except Accessories And Consumable Parts) Are Damaged Or Non-Functional After The First Time It Is Removed From The Original Product Packaging.
- To Submit A Warranty Claim, Kindly Log On To Yeelight.My And Create A Repair Request Ticket. You Will Be Provided With Repair Request Number.
- Once Your Information Is Verified, We Shall Contact You For Further Action, Which May Include The Following:
- 4.1 To Gather More Information And/Or To Understand The Issue Better
- 4.2 Guide You Through Basic Troubleshooting Steps
- 4.3 Provide Instructions On How To Return The Product To Us For Inspection.
- Once The Product Has Been Returned To Us, The Product Will Be Tested And Verified To Identify The Causes Of Failures/ Defects Within 14 Working Days.
- As Part Of Your Return, Please Do Not Include Any Unaffected Parts/ Accessories. If You Are Sending The Package To Us By Courier, Please Use A Traceable Service. Update – Feb 2022 Make Sure To Include The Repair Request Number On The Air Waybill/Consignment Note Of The Parcel And The Repair Request Form.
- If Your Product Has Been Repaired Or You Are Given A Replacement Unit, The Product Will Continue To Be Warranted For The Remaining Period Of Your Original Warranty, Or 60 Days From The Date Of The Completion Of Your Claim, Whichever Is Longer.
- Customers Located In The Klang Valley Are Advised To Pick Up Repaired/Replacement Unit Within 3 Months From The Date Of The Completion Of The Repair Request. For Customers Located Out Of The Klang Valley, You Will Receive Your Repaired/ Replacement Unit Via Courier.
- The Warranty Will Continue In The Event That The Product Is Found To Be Defective After Firmware Upgrade Released By Yeelight Officially (No Hardware Defects).
- This Warranty Does Not Cover The Following Cases: ○ Yeelight Finds Evidence The Product Is Not Supplied By Yeelight Malaysia. The Product Serial Number Or Warranty Seal Is Illegible Or Has Been Removed, Erased, Defaced, Altered, And/Or Tampered. ○ If Any Parts Of The Product Are Missing. ○ Liquid Damage To Any Parts And/Or Components. ○ If Any Parts Of The Product Are Missing Due To Unauthorised Modifications. ○ Any Damage Occurs In/ On Outer Surface Of The Product, Including But Not Limited To Cracks, Dents Or Scratches On The Exterior Cases, Screens, Camera Lenses, Buttons And Other Attachments. ○ Deterioration/ Reduction Of Run Time Due To Deterioration Of Battery Performance Over Time. ○ Deterioration Of The Product Caused By Normal Wear And Tear, Including But Not Limited To Rust, Stains And Discoloration.
- Yeelight Reserves The Right To Determine Whether A Product Is “Out Of Warranty” At The Company’s Sole Discretion According To The Standards Listed Above.
- Service Of Out Of Warranty Products Shall Be Separately Quoted By Yeelight Or Its Service Centre And Respective Service Shall Be Provided Upon Service Fee Payment. Update – Feb 2022
- Yeelight Malaysia Reserves The Right To Update This Warranty Policy Without Notice.