Privacy & Policy
Aihome may collect the following types of information: the customer’s name, email address, mail address, user name and password and any faxes or mail sent to us and the IMEI numbers of any mobile device used in any transaction with Aihome, and other information that clients may provide in their course of communication with Aihome.
Information can sometimes include identification information to comply with relevant second hand trading legislation and your rights or title to sell goods to Aihome in addition to financial information pertaining to the financial processing of a transaction.
We may also use ‘cookies’ which will collect information about you such as your IP address and how you have used our website – this is discussed further below (see 2.10 below).
Telephone: +6012 – 676 4663
Address: V05-03-02, 3rd Floor, Lingkaran SV3, Sunway Velocity,55100 Kuala Lumpur, Malaysia. Attention: Aihome Privacy Officer
Note that terms that are capitalised (the first letter of each word is a capital) are defined in the Glossary at the end of this Policy.
Aihome collects Personal Information primarily to supply customers with the services it or its related companies have contracted to supply to that customer and/or to purchase goods from its customers. But Aihome also collects and uses Personal Information for secondary purposes including:
business planning and development; and
to provide individuals with information about Aihome’s other services, as well as the services of other related companies.
Aihome will take reasonable steps to notify you of the matters listed below at the point in time where we are collecting any Personal Information from you:
the main reason that we are collecting Personal Information (this reason will be the PrimaryPurpose);
our identity and how individuals can contact us, if this is not obvious.
that individuals can access the Personal Information that Aihome holds about them;
where applicable, any law that requires the Personal Information to be collected; and
the consequences (if any) for the individual if all or part of the Personal Information is not provided to Aihome.
Aihome will not collect Sensitive Information from individuals except with consent and only where it is necessary for Aihome to collect such information for an activity or function.
Aihome may collect personal information directly from you when you:-
communicate with us (for example when you submit an application form to become our customer, or when you contact us for any enquiries including by calling our customer service);
register or subscribe for a specific product and/or service or our publications;
participate in any of our surveys;
register interest and/or request for information of (through our online portals or other available channels) or subscribe to our products and/or services;
respond to any marketing materials we send out;
commence a business relationship with us (for example, as a service provider/business partner);
visit any of our offices;
visit or browse our websites;
lodge a complaint with us; and
provide feedback to us (for example via our websites or in hard copy).
Other than personal information obtained from you directly (as detailed above), we may also obtain your personal information from third parties we deal with or are connected with you (credit reference agencies or financial institutions), and from such other sources where you have given your consent for the disclosure of information relating to you, and/or where otherwise lawfully permitted.
Aihome Uses Personal Information primarily to supply customers with the services it or its related companies have contracted to supply to that customer and/or to purchase goods from its customers as noted in 1.2 above.
Regardless, Aihome will only use or disclose Personal Information about you:
for any other purpose communicated to you at or near the time your Personal Information is collected
as permitted or required by law (this includes Use to avoid an imminent threat to a person’s life or to public safety. It may also use Personal Information for reasons related to law enforcement or internal investigations into unlawful activities).
If we believe it is necessary to provide you with a service you have requested: -
to implement our service;
to protect the rights, property or personal safety of another Aihome client, any member of the public or Aihome;
If some or all of the assets and operations of our business are or may be transferred to another party by way of sale of some or all of the business.
If you have provided your consent to such use or disclosure.
If Aihome relies on the Direct Marketing (see glossary) exception to Direct Market to individuals it will ensure that:
individuals are clearly notified of their right to Opt Out (see glossary) from further Direct Marketing. We will facilitate your Opting Out by giving you the option in each Direct Marketing communication to “UNSUBSCRIBE” or “OPT OUT” by checking the appropriate box or sending us an email; or
SMS asking to be removed from our Direct Marketing list, there is only one Use of the information before the Opt Out right is given and this Use applies across all Aihome’ Related Bodies Corporate (if the information is shared between those Related Bodies Corporate);
the individual is given an Opt Out in all further instances of Direct Marketing if they have not previously chosen to Opt Out; and
if the individual Opts Out of all Direct Marketing the Opt Out will be respected by Aihome and all its Related Bodies Corporate and we will no longer use your Personal Information for Direct Marketing.
Aihome will not if collected, use Sensitive Information for Direct Marketing.
Aihome will not use Personal Information without taking reasonable steps to ensure that the information is accurate, complete and up to date.
When you come to a Aihome website, our server attaches a small text file to your hard drive a cookie. A “cookie” assigns you a unique identifier so that we can recognise you each time you re-enter the website, so we can recall where you’ve previously been on our site, and which keeps track of the pages you view on the website. Cookies help us deliver a better website experience to our users.
This information collected by using a cookie is sometimes called “clickstream.” We use this information to understand how our users navigate our websites, and to determine common traffic patterns, including what site the user came from. We may use this information to make site navigation and product recommendations, and to help redesign our Site in order to make your experience on our Site more efficient and enjoyable. We may also use this information to better personalize the content, banner ads, and promotions that you and other users will see.
You also have choices with respect to cookies. By modifying your browser preferences, you have the choice to accept all cookies, to be notified when a cookie is set, or to reject all cookies. If you choose to reject all cookies you will be unable to use those services or engage in activities that require the placement of cookies. Certain aspects of the Site may not function properly if you set your browser to reject all cookies.
Aihome may Disclose Personal Information to related or unrelated third parties if consent has been obtained from you to do
Aihome may Disclose Personal Information between Related Bodies Corporate. Where information is Disclosed to such a Related Body Corporate, that Related Body Corporate is bound by the original Primary Purpose for which the information was collected.
We also use service providers to help us maximise the quality and efficiency of our services and our business operations. This means individuals and organisations outside of Aihome, such as mail houses, information technology service providers, website hosts and back-up service providers, will sometimes have access to Personal Information held by Aihome and may use it on behalf of Aihome. We ensure that our contracts with our service providers require them to adhere to strict privacy guidelines and to only Use your Personal Information for purposes we have authorised to comply with the Use and Disclosure requirements of the Personal Data Protection Act.
Aihome may also disclose your Personal information outside of Malaysia to our Related Body Corporates and to service providers noted in 3.3 above. Currently, the countries to which we transfer information include Singapore, Australia, Hong Kong and the United States.
Aihome may Disclose Personal Information to law enforcement agencies, government agencies, courts or external advisers where permitted or required by law.
Aihome may Disclose Personal Information to avoid an imminent threat to a person’s life or to public safety.
Except for Disclosure for a Primary Purpose or for a related Secondary Purpose or where your consent has been obtained to such Disclosure, Aihome will not Disclose your Personal Information otherwise than in accordance with the exceptions set out at 3.1 to 3.7 above.
4. Data security
Aihome will review, on an ongoing basis, its collection and storage practices to ascertain how improvements to security and protection of Personal Information can be achieved.
Your Personal Information is protected when it comes into our possession regardless of whether it is in electronic or hard copy format, in accordance with the Personal Data Protection Act and industry accepted security standards which are implemented and updated in accordance with the manufacturer’s or licensor’s recommendations. This includes physical security at our premises and storage electronically on a server which is situated in protected and controlled facilities. Certain information you provide such as financial information, bank account or credit card information, is encrypted in a secure manner and remains securely encrypted while in Aihome’s possession, until the moment when it is used to make payment and is then re-encrypted and held securely until it is no longer required for internal or regulatory purposes when it will be destroyed.
Aihome will, to the extent technically practicable, destroy or de-identify Personal Information once it is no longer required by us for Use, within as short a time as is reasonably possible (taking into account any specific requirements of its clients), unless the law requires otherwise.
5. Complaints or questions
Individuals wishing to make an inquiry or complaint regarding privacy should do so by contacting the Aihome Privacy Officer, whose contact details appear at the beginning of this document. If you make a complaint or if we become aware of any concern or problems concerning our privacy practices, we will contact you about the issue, investigate the issue, and take all reasonable steps to work with you to resolve that issue.
6. Access and correction
Aihome will allow you to have access to its records containing your Personal Information in accordance with the Personal Data Protection Act. This will usually take the form of Aihome providing you with a copy of the information held. Any request for such information should be through the Aihome Privacy Officer whose contact details are set out at the beginning of this Privacy Po
A fee may be charged for providing access however we will advise you of the likely cost in advance and will aim to supply the information within 14 days.
If your Personal Information is inaccurate, out of date, incomplete, irrelevant or misleading, you may contact us by e-mail and we will correct our records containing your Personal Information as soon as practicable unless there is a reason why we cannot amend it. If you would like your Personal Information deleted, please let us know by using the Aihome Privacy Officer’s e-mail address and we will take all reasonable steps to delete unless we need it for legal, auditing or internal record keeping.
7. Client Information
Aihome may from time to time have access to Personal Information belonging to customers of one of its clients.
8. Transferring information overseas
Aihome will take reasonable steps to limit the amount of Personal Information it sends to unrelated parties overseas but may need to disclose your Personal information outside of Malaysia to our Related Body Corporates and to service providers as noted in 3.3 above. Currently, the countries to which we transfer information include Singapore, Hong Kong, Australia and the United States.
Aihome means Artificial Intelligence Home Sdn. Bhd. (Company No. 1294762-U).
Direct Marketing means the marketing of products or services through means of communication including written, verbal, physical or electronic means. The services which are marketed may be those of Aihome or a Related Body Corporate or those of an independent third party organisation.
Disclosure generally means the release of information outside Aihome, including under a contract to carry out an “outsourced function”.
Opt Out means a means by which an individual can request not to receive further Direct Marketing.
Personal Information is defined in the Personal Data Protection Act but generally, means information or an opinion (including information or an opinion forming part of a database), whether true or not and whether recorded in a material form or not, about an individual whose identity is apparent, or can reasonably be ascertained from the information or opinion, including but not limited to, credit information in relation to an individual.
Primary Purpose is the dominant or fundamental reason for information being collected in a particular transaction.
Reasonable Expectation means a reasonable individual’s expectation that their Personal Information might be Used or Disclosed for a particular purpose.
Related Body Corporate means that where a body corporate is:
a holding company of another body corporate;
a subsidiary of another body corporate; or
a subsidiary of a holding company of another body corporate, the first mentioned body corporate and the other body corporate are deemed to be related to each other.
Sensitive Information means:
information or an opinion about an individual’s:
racial or ethnic origin; or
political opinions; or
membership of a political association; or
religious beliefs or affiliations; or
philosophical beliefs; or
membership of a professional or trade association; or
membership of a trade union; or
sexual preferences or practices; or
Use means the handling of Personal Information within Aihome.